adriano
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3e88b27021
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feat: add 24-hour window and service category for official WhatsApp conversations in Redis; implement method to send billing info to API for Grafana usage report
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2024-08-09 16:45:25 -03:00 |
|
adriano
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e71150ff75
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feat: Implement solution for searching by message content and fix bug when closing ticket
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2024-04-29 17:27:15 -03:00 |
|
adriano
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5a0ed8368d
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Update to control message sending cadence by agents to prevent WhatsApp banning
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2024-04-23 19:51:11 -03:00 |
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adriano
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0cc027252d
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feat(ura): Added option to return to the previous submenu and main menu
Fixed URAs context to prevent users from receiving information from a menu that is not currently in the context.
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2024-03-15 11:59:32 -03:00 |
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adriano
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d47a36d8b2
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feat: Allow identifying messages sent by the agent and the IVR
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2024-03-13 11:19:40 -03:00 |
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adriano
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9d4b80986d
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feat: Add function in controller to remove user and update cache in Redis
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2024-03-07 11:47:42 -03:00 |
|
adriano
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2fc732eec1
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feat: Implement Redis solution for querying WhatsApp number in webhook controller
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2024-03-06 18:14:12 -03:00 |
|
adriano
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6c5b89fd28
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feat: Add new function to clear user cache and include phone number field for official WhatsApp
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2024-03-04 15:53:50 -03:00 |
|
adriano
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5abab2ef05
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feat: Optimize user search via Redis for backend access
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2024-02-21 11:23:51 -03:00 |
|
adriano
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db140a328c
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feat: Enable direct transfer of tickets to agent via WhatsApp user input
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2024-02-20 12:33:36 -03:00 |
|
adriano
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ad89d3ccdb
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feat: Support IVR(ura) for bot interactions, optimize botqueue user checks, and allow supervisor to view all tickets
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2024-02-05 12:29:49 -03:00 |