Commit Graph

217 Commits (975f7504aa9d1abcc1e5826a0df094e25dbb3587)

Author SHA1 Message Date
adriano 8eb2156845 feat: Remove positionCompany column from usuario table and references in frontend and backend 2024-05-03 15:16:35 -03:00
gustavo-gsp 4a6fb3f61e fix: correct bug in the reports table, invalid column displaying
Details:
- Addressed a bug in the reports table where an invalid column was being displayed.
2024-05-02 13:55:50 -03:00
adriano 6baca795c3 chore: Update search title in pt.js translation file 2024-05-02 08:23:47 -03:00
adriano a2e0e53540 Merge branch 'merge_el_melhorias' of github.com:AdrianoRobson/projeto-hit into merge_el_melhorias 2024-04-30 17:02:14 -03:00
adriano 4789a0fb9b refactor: Remove unused variable from React component 2024-04-30 16:28:13 -03:00
gustavo-gsp fea60cf80c fix: correct code errors
Details:
- Addressed various code errors and made necessary fixes.

feat: add column 'type' to the Reports Mtable to differentiate remote tickets from regular ones

Details:
- Added a new column named 'type' to the Reports Mtable to differentiate between remote tickets and regular ones.
2024-04-30 16:20:48 -03:00
adriano e71150ff75 feat: Implement solution for searching by message content and fix bug when closing ticket 2024-04-29 17:27:15 -03:00
gustavo-gsp 0e8fbd8400 feat: add new column 'transferToOtherQueues' to the Users table
Details:
- Created a new column named 'transferToOtherQueues' in the Users table.

feat: add field 'can transfer to other queues' in the user modal

Details:
- Added a field in the user modal to indicate if the user can transfer tickets to other queues.

feat: implement functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when disabled in OmniHit

Details:
- Implemented functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when this feature is disabled in OmniHit.

feat: add options to enable or disable functionalities: notify on new ticket arrival, block audio and video messages, show average waiting time of tickets in waiting status

Details:
- Added options to enable or disable the following functionalities: notification on new ticket arrival, blocking of audio and video messages, and displaying average waiting time of tickets in waiting status.

feat: add filter in the dashboard to show data only from the queues the user is linked to, and allow the user to view data from a selected queue only

Details:
- Added a filter in the dashboard to display data only from the queues the user is linked to, and to allow the user to view data from a selected queue only.
2024-04-29 10:00:51 -03:00
adriano beb4fd64c4 fix: update socket to enable click button on remote ticket 2024-04-23 22:02:17 -03:00
adriano 5a0ed8368d Update to control message sending cadence by agents to prevent WhatsApp banning 2024-04-23 19:51:11 -03:00
gustavo-gsp cc12cafb99 merge changes, to merge the updated versions
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-18 10:19:36 -03:00
gustavo-gsp 860d462d37 feat: add sound notifications and popOver for new tickets in waiting status, with option to enable in settings
Details:
- Implemented functionality to provide sound notifications and popOver alerts for new tickets in waiting status. Users can enable this feature in the settings.

feat: add average waiting time in the Waiting tab on the Tickets screen, with option to enable in settings

Details:
- Added functionality to display the average waiting time in the Waiting tab on the Tickets screen. Users can enable this feature in the settings.

feat: add ticket link in simple export directly from the reports table

Details:
- Implemented functionality to include the ticket link in the simple export directly from the reports table.

feat: remove report export options for supervisor profile

Details:
- Removed the report export options for the supervisor profile to restrict access.
2024-04-18 10:18:17 -03:00
adriano 42073cc821 fix: Resolve duplicated quick responses bug and remove queue selection field on position page 2024-04-15 11:04:14 -03:00
adriano c9750222c0 feat: Add new field to Tickets table to differentiate campaign tickets 2024-04-15 08:12:29 -03:00
adriano bfae2956a5 feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues 2024-04-12 18:33:15 -03:00
adriano 5eac253549 feat: Update to allow creation of remote tickets from cost center 2024-04-03 18:38:56 -03:00
adriano a6d800f17a Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-04-03 14:11:01 -03:00
adriano a5657d0a2f feat: Enable reception of multiple vCards sent via WhatsApp 2024-04-03 14:10:53 -03:00
willian-pessoa 024c6920af Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-04-02 17:21:53 -03:00
willian-pessoa d827e72b7c refactor: grafico pizza, melhorias responsividade 2024-04-02 17:11:54 -03:00
adriano 90e9e311c3 fix: Correct text of start date in frontend 2024-04-01 09:17:42 -03:00
adriano ce7385602f Feet: Get time from Frontend in Piechart 2024-04-01 09:09:59 -03:00
adriano e6ea004edf fix: Piechart bug startDate endDate 2024-04-01 09:07:49 -03:00
adriano 8a35b985b9 git commit -m "feat: Pull information from closed tickets in backend to feed pie chart in frontend and add option to change service hours on Saturday" 2024-04-01 09:00:15 -03:00
adriano a96d6f26c7 chore: update Piechart tickets name 2024-03-28 14:28:34 -03:00
adriano 76929c41ec feat: PieChart data ploted from backend 2024-03-28 14:12:30 -03:00
adriano 5e81f02116 Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-28 12:21:17 -03:00
adriano c27770ef02 fix: Improve ticket query in backend to resolve high delay issue 2024-03-28 12:20:55 -03:00
willian-pessoa b05cd7d1d6 Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-27 17:52:34 -03:00
willian-pessoa 1a7077feaf feat: grafico de pizza 2024-03-27 17:52:20 -03:00
adriano dc5a6945d2 feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly 2024-03-27 12:02:11 -03:00
adriano 9f040ce953 feat: Improve display of queue and WhatsApp number-based interaction report 2024-03-25 16:00:24 -03:00
adriano 8447628fbf feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization 2024-03-21 18:33:00 -03:00
gustavo-gsp 82863f9d0e Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-20 14:17:25 -03:00
gustavo-gsp 18d0420949 error correction in notifications for already opened tickets 2024-03-20 14:08:35 -03:00
adriano 1894fd35ab feat: modify reports page
Details:
- Added a new hidden column called "messages" to the tickets table.
- Implemented search functionality based on ticket messages.
2024-03-20 11:33:30 -03:00
gustavo-gsp 7533a382cc
Update server.js 2024-03-18 15:07:47 -03:00
Adriano d7019ffb1a feat: add notification and sound alert for new tickets in user's service queue
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.

fix: include responsible person's name when generating ticket already opened error in all languages

Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
Adriano e864e0b97f Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-15 16:36:41 -03:00
adriano 75b14becc3 feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages 2024-03-14 12:10:26 -03:00
adriano 5bcfc1bdcc feat: Implement querying of synthetic and analytical reports on tickets 2024-03-13 18:16:56 -03:00
adriano e020a5f75d fix: Update frontend to indicate lack of WhatsApp connection and adjust backend to return 422 status for WhatsApp number validation issues 2024-03-07 18:03:46 -03:00
adriano 943d121ab1 fix: Correct bug in editing official WhatsApp and implement solution to validate number using remote WhatsApp API 2024-03-06 11:00:03 -03:00
Adriano e5dff2a6d5 Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-04 16:46:25 -03:00
adriano 6c5b89fd28 feat: Add new function to clear user cache and include phone number field for official WhatsApp 2024-03-04 15:53:50 -03:00
adriano 8ca5b4503a fix: Correct search queries in the report and fix bugs in WhatsApp template sending 2024-03-01 17:47:18 -03:00
adriano c4eda756eb fix: Prevent loading all tickets when status is 'closed' 2024-02-28 11:18:48 -03:00
adriano 47ed80e1a9 feat: Update report to allow querying by creation date, update date, and service queue 2024-02-28 10:48:36 -03:00
adriano c9905eefb7 feat: Update to display total number of pending and waiting tickets 2024-02-26 16:58:39 -03:00
adriano 237fa8124e feat: Update application to receive vecard from the client 2024-02-26 11:18:01 -03:00