Commit Graph

27 Commits (9fd234667d4c1e3b4ab447ce924f0edef21e6760)

Author SHA1 Message Date
adriano 8eb2156845 feat: Remove positionCompany column from usuario table and references in frontend and backend 2024-05-03 15:16:35 -03:00
adriano a2e0e53540 Merge branch 'merge_el_melhorias' of github.com:AdrianoRobson/projeto-hit into merge_el_melhorias 2024-04-30 17:02:14 -03:00
gustavo-gsp 0e8fbd8400 feat: add new column 'transferToOtherQueues' to the Users table
Details:
- Created a new column named 'transferToOtherQueues' in the Users table.

feat: add field 'can transfer to other queues' in the user modal

Details:
- Added a field in the user modal to indicate if the user can transfer tickets to other queues.

feat: implement functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when disabled in OmniHit

Details:
- Implemented functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when this feature is disabled in OmniHit.

feat: add options to enable or disable functionalities: notify on new ticket arrival, block audio and video messages, show average waiting time of tickets in waiting status

Details:
- Added options to enable or disable the following functionalities: notification on new ticket arrival, blocking of audio and video messages, and displaying average waiting time of tickets in waiting status.

feat: add filter in the dashboard to show data only from the queues the user is linked to, and allow the user to view data from a selected queue only

Details:
- Added a filter in the dashboard to display data only from the queues the user is linked to, and to allow the user to view data from a selected queue only.
2024-04-29 10:00:51 -03:00
adriano 5a0ed8368d Update to control message sending cadence by agents to prevent WhatsApp banning 2024-04-23 19:51:11 -03:00
adriano c9750222c0 feat: Add new field to Tickets table to differentiate campaign tickets 2024-04-15 08:12:29 -03:00
adriano bfae2956a5 feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues 2024-04-12 18:33:15 -03:00
adriano 5eac253549 feat: Update to allow creation of remote tickets from cost center 2024-04-03 18:38:56 -03:00
adriano dc5a6945d2 feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly 2024-03-27 12:02:11 -03:00
adriano 5572ca1223 Merge branch 'feat-iam-integration' into feat_lojas 2024-03-18 15:19:53 -03:00
adriano db4bf2bf84 feat: Add routes and controllers to integrate with E-Trust Horacius for user and application management 2024-03-18 15:18:18 -03:00
adriano d47a36d8b2 feat: Allow identifying messages sent by the agent and the IVR 2024-03-13 11:19:40 -03:00
adriano a2f946d849 feat: Configure business hours for WhatsApp sessions and add setting to hide campaign module 2024-02-01 17:16:56 -03:00
adriano 996e182fb6 Atualização para habilitar ou desabilitar whatsapp oficial 2023-09-16 11:45:44 -03:00
adriano 6d525e4224 estado funcional whatsapp api oficial 2023-09-08 16:50:51 -03:00
adriano 42535f2e6c whatsapp oficial em desenvolvimento 2023-08-28 14:05:53 -03:00
adriano c8ea53a4bc finalização do recurso de encerramento de ticket automatico e expiração de ticket 2023-08-08 12:09:03 -03:00
adriano 3c2790e3d4 Criação de commit para url da api que gerencia a criaçado api de sessoes remotas 2023-02-13 09:43:00 -03:00
adriano 1dbd2a08db Versao beta da funcionalidade de multisessão completada 2023-02-07 12:47:40 -03:00
adriano 3aae93141a Criação de coluna number na tabela whatsapp e desenvolvimento do ignore id from message 2022-11-14 11:21:58 -03:00
adriano a3be6063c4 Codificaçao do recurso opcional de finalização de atendimento e inclução do status de encerramento de atendimento 2022-05-19 18:29:38 -03:00
adriano be3320e883 Correção do queuChoice 2022-05-03 18:20:58 -03:00
adriano 9e8c9be17d Alteração em node redundante do banco de dados Schedules e alteração no código com referência a esse nome 2022-03-22 23:59:01 -03:00
adriano e8eb00e96c Criação do agendamento com opção de excluira agendametnos anteriores 2022-03-12 02:13:15 -03:00
adriano a9e1f5dd7e Adição de restrição nos campos do modal de agendamento 2022-03-06 16:37:09 -03:00
adriano d8a00b6bce Codificão e adaptação basica para salvar agendamento no backend completado 2022-02-28 15:17:36 -03:00
adriano d0918ac2a3 Codificação para criação do agendamento no backend 2022-02-28 10:51:11 -03:00
adriano 0cc863139d Projeto em estado funcional sem modificações no layout 2022-01-05 22:26:15 -03:00