feat: Add code to enable sending of information via socket to application monitoring dashboard

Details:
- Improved the presentation of the job column for better clarity.
- Enhanced the functionality for editing job roles.

TEST_SERVER1/api/app.js

@@ -30,6 +30,8 @@ app.get('/', function (req, res) {
 app.post('/api/session', async function (req, res) {
   let { app_name, whatsappId, client_url, number } = req.body
 
+  let oldNumber = ''
+
   if (app_name) {
     app_name = app_name.trim()
   }
@@ -67,6 +69,7 @@ app.post('/api/session', async function (req, res) {
     }
   }
 
+
   let appPort = []
 
   let existSubDir = false
@@ -98,7 +101,7 @@ app.post('/api/session', async function (req, res) {
           path.join(sessionsPath, directoriesInDIrectory[i], subDir[x])
         )
 
-        let oldNumber = subDir[x].split('_')[1]
+        oldNumber = subDir[x].split('_')[1]
 
         if (oldNumber != number) {
           deletePm2Process(subDir[x], currPath)
@@ -197,7 +200,7 @@ app.post('/api/session', async function (req, res) {
   ) {
     const whatsapp_numbers = await new Promise((resolve, reject) => {
       mysql_conn(db_credentials.db_conf).query(
-        'SELECT name FROM Whatsapps WHERE name LIKE ?',
+        'SELECT name, number FROM Whatsapps WHERE name LIKE ?',
         [`%${number}%`],
         (err, result) => {
           if (err) {
@@ -209,8 +212,6 @@ app.post('/api/session', async function (req, res) {
       )
     })
 
-    console.log('whatsapp_numbers: ', whatsapp_numbers)
-
     let session_num = []
 
     if (whatsapp_numbers && whatsapp_numbers.length > 0) {
@@ -289,7 +290,7 @@ app.post('/api/session', async function (req, res) {
       )
     })
 
-    if (whatsapp[0]['name'].split('->').length > 0) {
+    if (whatsapp[0]['name']?.split('->')?.length > 0) {
       whatsName = `${whatsapp[0]['name'].split('->')[0]} -> S${numberSession}`
     } else {
       whatsName = `${whatsapp[0]['name']} -> S${numberSession}`
@@ -341,6 +342,7 @@ app.post('/api/session', async function (req, res) {
       stream.write('# NUMBER AND NAME THAT WILL BE DISPLAYED ON CONSOLE\n')
       stream.write(`MOBILEUID=${number}\n`)
       stream.write(`MOBILENAME=${whatsappName}\n`)
+      stream.write(`OLD_MOBILEUID=${oldNumber}\n`)
       stream.write('\n')
 
       stream.write('# PORT NUMBER FOR THIS API\n')

TEST_SERVER1/whats/app.js

@@ -288,8 +288,6 @@ client.on("ready", async () => {
 
         let url = process.env.CLIENT_URL + '/whatsapp/connection/number'
 
-
-
         try {
 
             await client.logout()
@@ -304,6 +302,48 @@ client.on("ready", async () => {
     }
 
 
+    if (process.env.OLD_MOBILEUID) {
+        const ticketSettingsId = await new Promise((resolve, reject) => {
+
+            dbcc.query("select id from SettingTickets where number = ?", [process.env.OLD_MOBILEUID,], (err, result) => {
+
+                if (err) {
+                    reject(err)
+                }
+                else {
+                    // resolve(result)
+                    const idArray = result.map(row => row.id)
+                    resolve(idArray)
+                }
+            })
+
+        })
+
+
+        if (ticketSettingsId?.length > 0) {
+            await new Promise((resolve, reject) => {
+                const idsToUpdate = ticketSettingsId // Assuming ticketSettingsId is an array of IDs
+
+                // Create placeholders for the IN clause based on the number of elements in idsToUpdate
+                const placeholders = Array(idsToUpdate.length).fill('?').join(',')
+
+                dbcc.query(
+                    `UPDATE SettingTickets SET number = ? WHERE id IN (${placeholders})`,
+                    [client.info["wid"]["user"], ...idsToUpdate], // Spread the array to pass individual values
+                    function (err, result) {
+                        if (err) {
+                            console.log("ERROR: " + err)
+                            reject(err)
+                        } else {
+                            resolve(result)
+                        }
+                    }
+                )
+            })
+        }
+    }
+
+
 
     await new Promise((resolve, reject) => {
 
@@ -324,7 +364,6 @@ client.on("ready", async () => {
     })
 
 
-
     let url = process.env.CLIENT_URL + '/whatsapp/connection/qrcode'
 
     try {
@@ -1193,9 +1232,9 @@ function comercialBuss(until_hour) {
 
 scheduler_monitor = setInterval(monitor, 10000)
 
-scheduler_campaign_monitor = setInterval(sendCampaignMessage, 3000)
+// scheduler_campaign_monitor = setInterval(sendCampaignMessage, 3000)
 
-scheduler_internet_conn = setInterval(internetMonitor, 60000)
+// scheduler_internet_conn = setInterval(internetMonitor, 60000)
 
 app.listen(process.env.PORT || 8003, function () {
     console.log("\u26A1[server]: Server is running at Port ::: " + process.env.PORT || 8003)

backend/.env.example

@@ -1,14 +0,0 @@
-NODE_ENV=
-BACKEND_URL=http://localhost
-FRONTEND_URL=http://localhost:3000
-PROXY_PORT=8080
-PORT=8080
-
-DB_DIALECT=
-DB_HOST=
-DB_USER=
-DB_PASS=
-DB_NAME=
-
-JWT_SECRET=
-JWT_REFRESH_SECRET=

backend/package.json

@@ -16,6 +16,7 @@
   "license": "MIT",
   "dependencies": {
     "@sentry/node": "^5.29.2",
+    "@types/fluent-ffmpeg": "^2.1.21",
     "@types/pino": "^6.3.4",
     "axios": "^1.2.3",
     "bcryptjs": "^2.4.3",
@@ -28,6 +29,7 @@
     "express-async-errors": "^3.1.1",
     "fast-folder-size": "^1.7.0",
     "flat": "^5.0.2",
+    "fluent-ffmpeg": "^2.1.2",
     "fs-extra": "^10.1.0",
     "http-graceful-shutdown": "^2.3.2",
     "ioredis": "^5.2.3",
@@ -42,6 +44,7 @@
     "sequelize": "^5.22.3",
     "sequelize-cli": "^5.5.1",
     "sequelize-typescript": "^1.1.0",
+    "sharp": "^0.32.5",
     "socket.io": "^3.0.5",
     "socket.io-client": "^4.5.4",
     "uuid": "^8.3.2",

backend/src/app.ts

@@ -22,6 +22,7 @@ app.use(
     origin: process.env.FRONTEND_URL
   })
 ); 
+
 app.use(cookieParser());
 app.use(express.json());
 app.use(Sentry.Handlers.requestHandler());

backend/src/controllers/ContactController.ts

@@ -93,7 +93,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     number: Yup.string()
       .required()
       .matches(/^\d+$/, "Invalid number format. Only numbers is allowed.")
-      .matches(/^55\d+$/, "The number must start with 55.")
+    // .matches(/^55\d+$/, "The number must start with 55.")
   });
 
   try {
@@ -102,6 +102,8 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     throw new AppError(err.message);
   }
 
+  newContact.number = addStartPhoneNumber(newContact.number);
+
   const validNumber = await CheckIsValidContact(newContact.number);
 
   // const validNumber: any = await CheckContactNumber(newContact.number)
@@ -157,9 +159,11 @@ export const update = async (
 
   const schema = Yup.object().shape({
     name: Yup.string(),
-    number: Yup.string()
-      .matches(/^\d+$/, "Invalid number format. Only numbers is allowed.")
-      .matches(/^55\d+$/, "The number must start with 55.")
+    number: Yup.string().matches(
+      /^\d+$/,
+      "Invalid number format. Only numbers is allowed."
+    )
+    // .matches(/^55\d+$/, "The number must start with 55.")
   });
 
   try {
@@ -168,6 +172,8 @@ export const update = async (
     throw new AppError(err.message);
   }
 
+  contactData.number = addStartPhoneNumber(contactData.number);
+
   await CheckIsValidContact(contactData.number);
 
   const { contactId } = req.params;
@@ -233,3 +239,13 @@ export const contacsBulkInsertOnQueue = async (
 
   return res.status(200).json({ message: "ok" });
 };
+
+function addStartPhoneNumber(phoneNumber: string) {
+  const regex = /^55/;
+
+  if (!regex.test(phoneNumber)) {
+    phoneNumber = "55" + phoneNumber;
+  }
+
+  return phoneNumber;
+}

backend/src/controllers/MessageController.ts

@@ -1,4 +1,5 @@
 import { Request, Response } from "express";
+import whatsappOfficialAPI from "../helpers/WhatsappOfficialAPI";
 
 import SetTicketMessagesAsRead from "../helpers/SetTicketMessagesAsRead";
 import { getIO } from "../libs/socket";
@@ -9,6 +10,17 @@ import ShowTicketService from "../services/TicketServices/ShowTicketService";
 import DeleteWhatsAppMessage from "../services/WbotServices/DeleteWhatsAppMessage";
 import SendWhatsAppMedia from "../services/WbotServices/SendWhatsAppMedia";
 import SendWhatsAppMessage from "../services/WbotServices/SendWhatsAppMessage";
+import axios from "axios";
+import Contact from "../models/Contact";
+import {
+  isValidMsg,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+import CreateOrUpdateContactService from "../services/ContactServices/CreateOrUpdateContactService";
+import sendWhatsAppMessageOfficialAPI from "../helpers/sendWhatsAppMessageOfficialAPI";
+import Whatsapp from "../models/Whatsapp";
+import checkLastClientMsg24hs from "../helpers/CheckLastClientMsg24hs";
+import AppError from "../errors/AppError";
 
 type IndexQuery = {
   pageNumber: string;
@@ -19,6 +31,8 @@ type MessageData = {
   fromMe: boolean;
   read: boolean;
   quotedMsg?: Message;
+  mic_audio?: boolean;
+  params: any;
 };
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
@@ -30,28 +44,103 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
     ticketId
   });
 
-  // SetTicketMessagesAsRead(ticket);
-
   return res.json({ count, messages, ticket, hasMore });
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-
   const { ticketId } = req.params;
-  const { body, quotedMsg }: MessageData = req.body;
+  const { body, quotedMsg, mic_audio, params }: MessageData = req.body;
   const medias = req.files as Express.Multer.File[];
-  
   const ticket = await ShowTicketService(ticketId);
 
-  console.log('TICKET ID: ', ticketId)
+  const { queueId } = ticket;
+  console.log(
+    "-----------> queueId: ",
+    queueId,
+    "  |  quotedMsg: ",
+    quotedMsg,
+    " | params: ",
+    params
+  );
 
-  // SetTicketMessagesAsRead(ticket);
+  const { phoneNumberId, whatsappId } = ticket;
+
+  if (phoneNumberId) {
+    const into24hs = await checkLastClientMsg24hs(ticket);
+
+    if (into24hs && into24hs.length == 0) {
+      if (params) {
+        console.log("SEND TEMPLATE PARAMS: ", params);
+
+        // return res.send()
+
+        let payloadComponents = [];
+
+        try { 
+          for (let i in params) {
+            const { parameters, language, type } = params[i];
+            if (type == "BODY") {
+              if (parameters && parameters.length > 0) {
+                let components: any = [{ type: "body", parameters: [] }];
+                for (let x in parameters) {
+                  const { type, text, index } = parameters[x];
+                  console.log(text);
+                  components[0].parameters.splice(index - 1, 0, {
+                    type,
+                    text
+                  });
+                }
+                payloadComponents.push(components[0]);
+              }
+            } else if (type == "BUTTONS") {
+            }
+          }
+
+          const name = params.find((p: any) => p?.template_name);
+          const { language }: any = params.find((p: any) => p?.language);
+
+          const { template_name } = name;
+
+          if (template_name && language) {
+            const template: any = {
+              template: {
+                name: template_name,
+                language: { code: language },
+                components: payloadComponents
+              }
+            };
+
+            sendWhatsAppMessageOfficialAPI(ticket, body, null, template);
+
+            console.log("TEMPLATE: ", template);
+            return res.send();
+          }
+        } catch (error: any) {
+          throw new AppError(error.message);
+        }
+      } else {
+        try {
+          const { wabaId }: any = await Whatsapp.findByPk(whatsappId);
+
+          const { data } = await whatsappOfficialAPI.get(
+            `/${process.env.VERSION}/${wabaId}/message_templates?language=pt_BR`
+          );
+
+          return res.status(200).json(data);
+        } catch (error) {
+          return res
+            .status(500)
+            .json({ message: "Não foi possível baixar os templates!" });
+        }
+      }
+    }
+  }
 
   if (medias) {
     await Promise.all(
       medias.map(async (media: Express.Multer.File) => {
-
-        console.log(`\n >>>>>>>>>> SENDING MESSAGE MEDIA
+        console.log(
+          `\n >>>>>>>>>> SENDING MESSAGE MEDIA
         Parcial ticket info and media: 
         ticket.id: ${ticket.id}
         ticket.status: ${ticket.status}
@@ -61,13 +150,14 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
         ticket.contact.profilePicUrl: ${ticket.contact.profilePicUrl}
         ticket.user.id: ${ticket.user.id}
         ticket.user.name: ${ticket.user.name}
-        media:`, media,'\n')
-
-        await SendWhatsAppMedia({ media, ticket });
+        media:`,
+          media,
+          "\n"
+        );
+        await SendWhatsAppMedia({ media, ticket, mic_audio });
       })
     );
   } else {
-
     console.log(`\n >>>>>>>>>> SENDING MESSAGE
     Parcial ticket info: 
     ticket.id: ${ticket.id}
@@ -78,8 +168,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     ticket.contact.name: ${ticket.contact.name}
     ticket.contact.profilePicUrl: ${ticket.contact.profilePicUrl}
     ticket.user.id: ${ticket.user.id}
-    ticket.user.name: ${ticket.user.name}\n`)
-    
+    ticket.user.name: ${ticket.user.name}\n`);
 
     await SendWhatsAppMessage({ body, ticket, quotedMsg });
   }

backend/src/controllers/QueueController.ts

@@ -5,6 +5,9 @@ import DeleteQueueService from "../services/QueueService/DeleteQueueService";
 import ListQueuesService from "../services/QueueService/ListQueuesService";
 import ShowQueueService from "../services/QueueService/ShowQueueService";
 import UpdateQueueService from "../services/QueueService/UpdateQueueService";
+import Queue from "../models/Queue"
+import AppError from "../errors/AppError"
+import { get, set } from "../helpers/RedisClient";
 
  
 
@@ -28,6 +31,106 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
   return res.status(200).json(queue);
 };
 
+export const customization = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { ura } = req.body;
+
+  if (!ura) throw new AppError("BAD REQUEST", 400);
+
+  let new_queues: any;
+
+  if (ura.length > 0) {
+    new_queues = ura
+      .filter(
+        (u: any) =>
+          u.idmaster === ura[1].id &&
+          u?.queueName &&
+          u?.color &&
+          u?.greetingMessage
+      )
+      .map((u: any) => {
+        const { queueName, color, greetingMessage } = u;
+        return {
+          queueName: queueName?.trim()?.replace(/\s+/g, " "),
+          color,
+          greetingMessage
+        };
+      });
+
+    if (new_queues && new_queues.length > 0) {
+      const db_queues: any = await Queue.findAll();
+
+      for (const i in new_queues) {
+        let { queueName: name, color, greetingMessage } = new_queues[i];
+
+        name = name?.trim()?.replace(/\s+/g, " ");
+
+        const update = db_queues.find(
+          (q: any) => q.name?.trim()?.replace(/\s+/g, " ") == name
+        );
+
+        if (update) {
+          const { id } = update;
+          // UPDATE
+          // const queue = await UpdateQueueService(id, {
+          //   name,
+          //   color,
+          //   greetingMessage
+          // });
+
+          // const io = getIO();
+          // io.emit("queue", {
+          //   action: "update",
+          //   queue
+          // });
+        } else {
+          // CREATE
+          // const queue = await CreateQueueService({
+          //   name,
+          //   color,
+          //   greetingMessage
+          // });
+          // const io = getIO();
+          // io.emit("queue", {
+          //   action: "update",
+          //   queue
+          // });
+        }
+      }
+
+      let remove_queues = db_queues.filter(
+        (q: any) =>
+          !new_queues
+            .map((nq: any) => nq.queueName)
+            .includes(q.name?.trim()?.replace(/\s+/g, " "))
+      );
+
+      for (const i in remove_queues) {
+        const { id, name } = remove_queues[i];
+
+        // await DeleteQueueService(id);
+
+        // const io = getIO();
+        // io.emit("queue", {
+        //   action: "delete",
+        //   queueId: +id
+        // });
+      }
+
+      // await set("ura", ura);
+    }
+  }
+
+  await set("ura", ura);
+
+  const _ura = await get("ura");
+  console.log("_URA: ", _ura);
+
+  return res.status(200).json({ new_queues });
+};
+
 export const show = async (req: Request, res: Response): Promise<Response> => {
   const { queueId } = req.params;
 

backend/src/controllers/ReportController.ts

@@ -34,6 +34,7 @@ type IndexQuery = {
   startDate: string;
   endDate: string;
   pageNumber: string;
+  userQueues: [];
 };
 
 type ReportOnQueue = {
@@ -44,13 +45,20 @@ type ReportOnQueue = {
 
 export const reportUserByDateStartDateEnd = async (req: Request, res: Response): Promise<Response> => {
 
-  if (req.user.profile !== "master" && req.user.profile !== "admin") {
+  if (
+    req.user.profile !== "master" &&
+    req.user.profile !== "admin" &&
+    req.user.profile !== "supervisor"
+  ) {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
-  const { userId, startDate, endDate, pageNumber } = req.query as IndexQuery
+  const { userId, startDate, endDate, pageNumber, userQueues } = req.query as IndexQuery
+
+  console.log("userId, startDate, endDate, pageNumber: ", userId, startDate, endDate, pageNumber);
 
   const { tickets, count, hasMore } = await ShowTicketReport({ userId, startDate, endDate, pageNumber });
+  // console.log('kkkkkkkkkkkkkkkkkk tickets: ', JSON.stringify(tickets, null, 6))
  
   return res.status(200).json({ tickets, count, hasMore });
 };
@@ -58,13 +66,16 @@ export const reportUserByDateStartDateEnd = async (req: Request, res: Response):
 
 export const reportUserService = async (req: Request, res: Response): Promise<Response> => { 
 
-  if (req.user.profile !== "master" && req.user.profile !== "admin") {
+  if (req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !=="supervisor") {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
   const { userId, startDate, endDate } = req.query as IndexQuery 
  
-
-  let usersProfile = await ListUserParamiterService({ profile: 'user' })
+  // let usersProfile = await ListUserParamiterService({ profile: 'user' })
+  let usersProfile = await ListUserParamiterService({
+    profiles: ["user", "supervisor"],
+    raw: true
+  });
 
   const sumUserOlineTime = await ShowUserServiceReport({ startDate, endDate, userId });
   const closedByUser = await ShowUserServiceReport({ startDate, endDate, ticketStatus: 'closed', userId });
@@ -184,7 +195,11 @@ export const reportUserService = async (req: Request, res: Response): Promise<Re
 
 export const reportMessagesUserByDateStartDateEnd = async (req: Request, res: Response): Promise<Response> => {
 
-  if (req.user.profile !== "master" && req.user.profile !== "admin") {
+  if (
+    req.user.profile !== "master" &&
+    req.user.profile !== "admin" &&
+    req.user.profile !== "supervisor"
+  ) {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 

backend/src/controllers/SessionController.ts

@@ -5,6 +5,12 @@ import AuthUserService from "../services/UserServices/AuthUserService";
 import { SendRefreshToken } from "../helpers/SendRefreshToken";
 import { RefreshTokenService } from "../services/AuthServices/RefreshTokenService";
 
+import createOrUpdateOnlineUserService from "../services/UserServices/CreateOrUpdateOnlineUserService";
+import { removeUserFromOlineList } from "../helpers/removeUserFromOnlineList";
+
+//  const usersSocket = require("./../libs/socket");
+const usersSocket = require("../libs/socket");
+
 export const store = async (req: Request, res: Response): Promise<Response> => {
   const { email, password } = req.body;
 
@@ -15,6 +21,11 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
 
   SendRefreshToken(res, refreshToken);
 
+  const userOnline = await createOrUpdateOnlineUserService({
+    userId: serializedUser.id,
+    status: "online"
+  });
+
   return res.status(200).json({
     token,
     user: serializedUser
@@ -47,5 +58,14 @@ export const remove = async (
 ): Promise<Response> => {
   res.clearCookie("jrt");
 
+  const { userId } = req.params;
+
+  removeUserFromOlineList(userId);
+
+  const userOnline = await createOrUpdateOnlineUserService({
+    userId,
+    status: "offline"
+  });
+
   return res.send();
 };

backend/src/controllers/SettingController.ts

@@ -8,6 +8,8 @@ import ListSettingsService from "../services/SettingServices/ListSettingsService
 import loadSettings from "../helpers/LoadSettings";
 import updateSettingTicket from "../services/SettingServices/UpdateSettingTicket";
 import SettingTicket from "../models/SettingTicket";
+import Whatsapp from "../models/Whatsapp";
+import whatsappOfficialNumberInfo from "../helpers/WhatsappOfficialNumberInfo";
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
   // if (req.user.profile !== "master") {
@@ -16,9 +18,20 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 
   const settings = await ListSettingsService();
 
-  const config = await SettingTicket.findAll();
+  // const config = await SettingTicket.findAll();
 
-  return res.status(200).json({ settings, config });
+  return res.status(200).json({ settings, });
+};
+
+export const ticketSettings = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { number } = req.params; 
+
+  const config = await SettingTicket.findAll({ where: { number } });
+
+  return res.status(200).json({ config });
 };
 
 export const updateTicketSettings = async (
@@ -26,6 +39,7 @@ export const updateTicketSettings = async (
   res: Response
 ): Promise<Response> => {
   const {
+    number,
     outBusinessHours,
     ticketExpiration,
     weekend,
@@ -34,51 +48,57 @@ export const updateTicketSettings = async (
     holiday
   } = req.body;
  
+  if (!number) throw new AppError("No number selected", 400);
+
   if (outBusinessHours && Object.keys(outBusinessHours).length > 0) {
     await updateSettingTicket({
       ...outBusinessHours,
-      key: "outBusinessHours"
+      key: "outBusinessHours",
+      number
     });
   }
 
   if (ticketExpiration && Object.keys(ticketExpiration).length > 0) {
     await updateSettingTicket({
       ...ticketExpiration,
-      key: "ticketExpiration"
+      key: "ticketExpiration",
+      number
     });
   }
 
   if (weekend && Object.keys(weekend).length > 0) {
     await updateSettingTicket({
       ...weekend,
-      key: "weekend"
+      key: "weekend",
+      number
     });
   }
 
   if (saturday && Object.keys(saturday).length > 0) {
     await updateSettingTicket({
       ...saturday,
-      key: "saturday"
+      key: "saturday",
+      number
     });
   }
 
   if (sunday && Object.keys(sunday).length > 0) {
     await updateSettingTicket({
       ...sunday,
-      key: "sunday"
+      key: "sunday",
+      number
     });
   }
 
   if (holiday && Object.keys(holiday).length > 0) {
     await updateSettingTicket({
       ...holiday,
-      key: "holiday"
+      key: "holiday",
+      number
     });
   }
 
-  return res
-    .status(200)
-    .json({
+  return res.status(200).json({
     outBusinessHours,
     ticketExpiration,
     weekend,
@@ -103,6 +123,40 @@ export const update = async (
     value
   });
 
+  if (key && key == "whatsaAppCloudApi") {
+    let whatsapps: any = await Whatsapp.findAll();
+
+    if (whatsapps) {
+      for (let i in whatsapps) {
+        const { id, wabaId, isOfficial } = whatsapps[i];
+
+        if (isOfficial && wabaId) {
+          try {
+            const whatsapp = await Whatsapp.findByPk(id);
+            if (whatsapp) {
+              if (value == "disabled") {
+                whatsapp.update({ status: "OPENING" });
+              } else if (value == "enabled") {
+                const info = await whatsappOfficialNumberInfo(wabaId);
+                if (info) {
+                  whatsapp.update({
+                    classification: info.quality_rating,
+                    status: "CONNECTED"
+                  });
+                }
+              }
+            }
+          } catch (error) {
+            console.log(
+              "error on try update classification number from oficial whatsapp in SettingControllers.ts: ",
+              error
+            );
+          }
+        }
+      }
+    }
+  }
+
   loadSettings();
 
   const io = getIO();

backend/src/controllers/TicketController.ts

@@ -64,6 +64,10 @@ import Contact from "../models/Contact";
 import BotIsOnQueue from "../helpers/BotIsOnQueue";
 import { setMessageAsRead } from "../helpers/SetMessageAsRead";
 import { getSettingValue } from "../helpers/WhaticketSettings";
+import ListWhatsAppsForQueueService from "../services/WhatsappService/ListWhatsAppsForQueueService";
+import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
+import Whatsapp from "../models/Whatsapp";
+import AppError from "../errors/AppError";
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
   const {
@@ -103,26 +107,45 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const { contactId, status, userId, msg, queueId }: TicketData = req.body;
+  const { contactId, status, userId, msg, queueId, whatsappId }: TicketData =
+    req.body;
 
-  // const botInfo = await BotIsOnQueue("botqueue");
+  const botInfo = await BotIsOnQueue("botqueue");
 
   let ticket = await Ticket.findOne({
     where: {
       [Op.or]: [
-        { contactId, status: "queueChoice" }
-        // { contactId, status: "open", userId: botInfo.userIdBot }
+        { contactId, status: "queueChoice" },
+        { contactId, status: "open", userId: botInfo.userIdBot }
       ]
     }
   });
 
+  if (getSettingValue("whatsaAppCloudApi")?.value == "enabled") {
+    if (ticket) {
+      await UpdateTicketService({
+        ticketData: { status: "closed" },
+        ticketId: ticket.id
+      });
+      ticket = null;
+    }
+  } else {
     if (ticket) {
       await UpdateTicketService({
         ticketData: { status: "open", userId: userId, queueId },
         ticketId: ticket.id
       });
-  } else {
-    ticket = await CreateTicketService({ contactId, status, userId, queueId });
+    }
+  }
+
+  if (!ticket) {
+    ticket = await CreateTicketService({
+      contactId,
+      status,
+      userId,
+      queueId,
+      whatsappId
+    });
   }
 
   const io = getIO();
@@ -130,15 +153,6 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     action: "update",
     ticket
   });
-  //
-
-  //  const ticket = await CreateTicketService({ contactId, status, userId });
-
-  // const io = getIO();
-  // io.to(ticket.status).emit("ticket", {
-  //   action: "update",
-  //   ticket
-  // });
 
   return res.status(200).json(ticket);
 };
@@ -245,20 +259,82 @@ export const update = async (
 
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
       if (ticketData.transfer) {
-        const defaultWhatsapp: any = await GetDefaultWhatsApp(
-          ticketData.userId
+        const whatsappsByqueue = await ListWhatsAppsForQueueService(
+          ticketData.queueId
         );
 
-        const _ticket: any = await Ticket.findByPk(ticketId);
+        if (userOldInfo) {
+          let listTicketOpenPending: any = [];
 
-        if (defaultWhatsapp && ticketData.status != "open") {
-          await CheckContactOpenTickets(
-            _ticket.dataValues.contactId,
-            defaultWhatsapp.dataValues.id
-          );
+          for (const w of whatsappsByqueue) {
+            let whats = await ListWhatsAppsNumber(w.id);
+
+            console.log("-------> WHATS: ", JSON.stringify(whats, null, 6));
+            const ticket = await Ticket.findOne({
+              where: {
+                [Op.and]: [
+                  { contactId: userOldInfo.contactId },
+                  {
+                    whatsappId: {
+                      [Op.in]: whats.whatsapps.map((w: any) => w.id)
+                    }
+                  },
+                  { status: { [Op.or]: ["open", "pending"] } }
+                ]
+              }
+            });
+
+            if (ticket) {
+              listTicketOpenPending.push({
+                ticketId: ticket.id,
+                status: ticket.status,
+                userId: ticket.userId,
+                contactId: ticket.contactId,
+                whatsappId: ticket.whatsappId,
+                queueId: ticket.queueId
+              });
+            }
           }
 
-        ticketData.whatsappId = defaultWhatsapp.dataValues.id;
+          // console.log("userOldInfo: ", JSON.stringify(userOldInfo, null, 6));
+          // console.log("##########")
+          // console.log(
+          //   "listTicketOpenPending: ",
+          //   JSON.stringify(listTicketOpenPending)
+          // );
+
+          if (
+            listTicketOpenPending.filter(
+              (ob: any) => userOldInfo.whatsappId != ob.whatsappId
+            )?.length > 0
+          ) {
+            throw new AppError("ERR_OTHER_OPEN_TICKET");
+          }
+        }
+
+        //////////////////////////////////////////////
+
+        // const defaultWhatsapp: any = await GetDefaultWhatsApp({
+        //   userId: ticketData.userId
+        // });
+
+        // console.log(
+        //   "ticketData.userId: ",
+        //   ticketData.userId,
+        //   " | defaultWhatsapp: ",
+        //   JSON.stringify(defaultWhatsapp, null, 6)
+        // );
+
+        // const _ticket: any = await Ticket.findByPk(ticketId);
+
+        // if (defaultWhatsapp && ticketData.status != "open") {
+        //   await CheckContactOpenTickets(
+        //     _ticket.dataValues.contactId,
+        //     defaultWhatsapp.dataValues.id
+        //   );
+        // }
+
+        // ticketData.whatsappId = defaultWhatsapp.dataValues.id;
       }
     }
 
@@ -278,8 +354,6 @@ export const update = async (
       await setMessageAsRead(ticket);
     }
 
-    console.log("ticket.unreadMessages: ", ticket.unreadMessages);
-
     if (ticketData.userId) {
       const dateToday = splitDateTime(
         new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))

backend/src/controllers/UserController.ts

@@ -10,16 +10,29 @@ import UpdateUserService from "../services/UserServices/UpdateUserService";
 import ShowUserService from "../services/UserServices/ShowUserService";
 import DeleteUserService from "../services/UserServices/DeleteUserService";
 
-import ListUserParamiterService from "../services/UserServices/ListUserParamiterService"
+import ListUser from "../services/UserServices/ListUserParamiterService";
 import User from "../models/User";
+import { get, set } from "../helpers/RedisClient";
 
-import { startWhoIsOnlineMonitor, stopWhoIsOnlineMonitor } from "../helpers/WhoIsOnlineMonitor"
-import UserOnlineTIme from '../models/UserOnlineTime'
+import {
+  startWhoIsOnlineMonitor,
+  stopWhoIsOnlineMonitor
+} from "../helpers/WhoIsOnlineMonitor";
+import UserOnlineTIme from "../models/UserOnlineTime";
+
+import { format, subMonths } from "date-fns";
+import { ptBR } from "date-fns/locale";
+import CountTicketsByUserQueue from "../services/UserServices/CountTicketsByUserQueue";
+import { splitDateTime } from "../helpers/SplitDateTime";
+import ListUserByWhatsappQueuesService from "../services/UserServices/ListUserByWhatsappQueuesService";
+import { json } from "sequelize";
+import { getSettingValue } from "../helpers/WhaticketSettings";
 
 type IndexQuery = {
   searchParam: string;
   pageNumber: string;
   profile?: string;
+  userId: string;
 };
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
@@ -31,13 +44,21 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
     profile
   });
 
-  if (req.user.profile !== 'master') {
-
+  if (req.user.profile !== "master") {
     let auxUsers: Array<object> = [];
 
+    // for (var user of users) {
+    //   if (user.profile !== 'master') {
+    //     auxUsers.push(user)
+    //   }
+    // }
+
     for (var user of users) {
-      if (user.profile !== 'master') {
-        auxUsers.push(user)
+      if (user.profile !== "master") {
+        if (req.user.profile == "supervisor" && user.profile == "admin")
+          continue;
+
+        auxUsers.push(user);
       }
     }
 
@@ -46,8 +67,6 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 
   return res.json({ users, count, hasMore });
 
-
-
   //   const { users, count, hasMore } = await ListUsersService({
   //     searchParam,
   //     pageNumber
@@ -69,13 +88,70 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
   //   return res.json({ users, count, hasMore });
 };
 
+// export const usersByWhatsappQueue = async (req: Request, res: Response): Promise<Response> => {
+//   const { profile } = req.query as IndexQuery;
+
+//   const users = await ListUser({
+//     profile
+//   });
+
+//   return res.json({ users });
+// };
+
+export const all = async (req: Request, res: Response): Promise<Response> => {
+  const { userId, profile } = req.query as IndexQuery;
+
+  console.log(
+    "userId: ",
+    userId,
+    " | profile: ",
+    profile,
+    ' | getSettingValue("queueTransferByWhatsappScope")?.value: ',
+    getSettingValue("queueTransferByWhatsappScope")?.value
+  );
+
+  if (getSettingValue("queueTransferByWhatsappScope")?.value == "enabled") {
+    const obj = await ListUserByWhatsappQueuesService(
+      userId,
+      '"admin", "user", "supervisor"'
+    );
+
+    const usersByWhatsqueue = obj.users;
+    const queues = obj.queues;
+
+    let userIds = usersByWhatsqueue.map((w: any) => w.userId);
+
+    const users = await ListUser({
+      userIds
+    });
+
+    return res.json({ users, queues });
+  } else {
+    const users = await ListUser({
+      profile
+    });
+    return res.json({ users });
+  }
+};
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const { email, password, name, profile, queueIds } = req.body;
+  const { email, password, name, profile, positionCompany, queueIds } =
+    req.body;
 
-  if (req.url === "/signup" && (await CheckSettingsHelper("userCreation")) === "disabled") {
+  console.log("===========> req.url: ", req.url);
+
+  if (
+    req.url === "/user" &&
+    getSettingValue("userCreation")?.value == "disabled" &&
+    req.user.profile == "admin"
+  ) {
+    throw new AppError("ERR_NO_PERMISSION", 403);
+  } else if (
+    req.url === "/signup" &&
+    getSettingValue("userCreation")?.value == "disabled"
+  ) {
     throw new AppError("ERR_USER_CREATION_DISABLED", 403);
-  } else if (req.url !== "/signup" && req.user.profile !== "master") {
+  } else if (req.user.profile !== "master") {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
@@ -83,6 +159,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     email,
     password,
     name,
+    positionCompany,
     profile,
     queueIds
   });
@@ -93,9 +170,8 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     user
   });
 
-
   // await stopWhoIsOnlineMonitor()
-  await startWhoIsOnlineMonitor()
+  await startWhoIsOnlineMonitor();
 
   return res.status(200).json(user);
 };
@@ -108,17 +184,18 @@ export const show = async (req: Request, res: Response): Promise<Response> => {
   return res.status(200).json(user);
 };
 
-
-export const logoutUser = async (req: Request, res: Response): Promise<Response> => {
+export const logoutUser = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
   const { userId } = req.params;
 
- 
-  await stopWhoIsOnlineMonitor()
+  await stopWhoIsOnlineMonitor();
 
   let onlineTime = {
     userId: userId,
-    status: 'logout...'
-  }
+    status: "logout..."
+  };
 
   const io = getIO();
   io.emit("onlineStatus", {
@@ -126,25 +203,99 @@ export const logoutUser = async (req: Request, res: Response): Promise<Response>
     userOnlineTime: onlineTime
   });
 
-  await startWhoIsOnlineMonitor()
+  await startWhoIsOnlineMonitor();
   //
 
   return res.status(200).json({});
 };
 
-
 export const update = async (
   req: Request,
   res: Response
 ): Promise<Response> => {
-  if (req.user.profile !== "admin" && req.user.profile !== "master") {
+  if (
+    req.user.profile !== "admin" &&
+    req.user.profile !== "master" &&
+    req.user.profile !== "supervisor"
+  ) {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
   const { userId } = req.params;
   const userData = req.body;
 
-  const user = await UpdateUserService({ userData, userId });
+  const dateToday = splitDateTime(
+    new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
+  );
+
+  const currentDate = new Date();
+  const tenMonthsAgo = subMonths(currentDate, 10);
+  const formattedDate = format(tenMonthsAgo, "yyyy-MM-dd");
+  console.log("dateToday.fullDate: ", dateToday.fullDate);
+  console.log("formattedDate 10 months ago: ", formattedDate);
+
+  const openByUserOnQueue: any[] = await CountTicketsByUserQueue({
+    startDate: formattedDate,
+    endDate: dateToday.fullDate,
+    status: "open",
+    clientChatStart: true,
+    userId: userId
+  });
+
+  // console.log('------> openByUserOnQueue: ', openByUserOnQueue)
+  // console.log()
+  // console.log('------> 1 userData.queueIds: ', userData.queueIds)
+
+  let userQueuesAttendance = [];
+
+  if ((openByUserOnQueue && openByUserOnQueue.length) > 0) {
+    userQueuesAttendance = openByUserOnQueue.filter(
+      (e: any) => !userData.queueIds.includes(e.queueId)
+    );
+
+    if (userQueuesAttendance && userQueuesAttendance.length > 0) {
+      const queueInAttendance = userQueuesAttendance.map(e => e.queueId);
+
+      const mergedSet = new Set([...userData.queueIds, ...queueInAttendance]);
+
+      // Convert the Set back to an array
+      userData.queueIds = Array.from(mergedSet);
+
+      // console.log('------> 2 userData.queueIds: ', userData.queueIds)
+    }
+  }
+
+  let user: any = await UpdateUserService({ userData, userId });
+
+  if (user?.name?.trim() == "botqueue") {
+    let botInfo;
+
+    if (
+      user?.queues?.length > 0 &&
+      user.queues[0]?.name?.trim() == "botqueue"
+    ) {
+      botInfo = JSON.stringify({
+        userId: user.id,
+        queueId: user.queues[0].id,
+        botIsOnQueue: true
+      });
+      botInfo = JSON.parse(botInfo);
+
+      await set("botInfo", botInfo);
+    } else if (
+      user?.queues?.length == 0 ||
+      user.queues[0]?.name?.trim() != "botqueue"
+    ) {
+      botInfo = JSON.stringify({
+        userId: user.id,
+        queueId: 0,
+        botIsOnQueue: false
+      });
+      botInfo = JSON.parse(botInfo);
+
+      await set("botInfo", botInfo);
+    }
+  }
 
   const io = getIO();
   io.emit("user", {
@@ -152,6 +303,8 @@ export const update = async (
     user
   });
 
+  user.userQueuesAttendance = userQueuesAttendance;
+
   return res.status(200).json(user);
 };
 
@@ -165,26 +318,23 @@ export const remove = async (
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
-
   await DeleteUserService(userId);
 
-
   const io = getIO();
   io.emit("user", {
     action: "delete",
     userId
   });
 
-
   //test del
-  await stopWhoIsOnlineMonitor()
+  await stopWhoIsOnlineMonitor();
 
   io.emit("onlineStatus", {
     action: "delete",
     userOnlineTime: userId
   });
 
-  await startWhoIsOnlineMonitor()
+  await startWhoIsOnlineMonitor();
   //
 
   return res.status(200).json({ message: "User deleted" });

backend/src/controllers/WbotMonitorController.ts

@@ -4,48 +4,72 @@ import ShowWhatsAppService from "../services/WhatsappService/ShowWhatsAppService
 import { logger } from "../utils/logger";
 import * as Sentry from "@sentry/node";
 import Whatsapp from "../models/Whatsapp";
-
+import omnihitDashboardSession from "../helpers/OmnhitDashboardSession";
 
 // type IndexQuery = {
 //   centro_custo: string;
 // };
 
-export const wbotMonitorRemote = async (req: Request, res: Response): Promise<Response> => {
+export const wbotMonitorRemote = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { action, whatsappId, reason } = req.body;
 
-    const { action, whatsappId, reason } = req.body
+  console.log(
+    "action: ",
+    action,
+    " | whatsappId: ",
+    whatsappId,
+    " | reason: ",
+    reason
+  );
 
-    console.log('-----------> ACTION: ', req.body['action']) 
+  console.log("-----------> ACTION: ", req.body["action"]);
 
-    const whatsapp: any = await Whatsapp.findByPk(whatsappId, { raw: true })
+  const whatsapp: any = await Whatsapp.findByPk(whatsappId, { raw: true });
 
   if (whatsapp) {
-        if (action === 'disconnected') {
+    if (action === "disconnected") {
       logger.info(`Disconnected session: ${whatsapp.name}, reason: ${reason}`);
     }
 
+    let data: any = {};
+    data.whatsapp = { ...whatsapp, DB: process.env.DB_NAME };
+    data.action = "update";
+    await omnihitDashboardSession(data);
+
     const io = getIO();
     io.emit("whatsappSession", {
       action: "update",
       session: whatsapp
     });
-
   }
 
-    return res.status(200).json({ "message": "Ok" });
+  return res.status(200).json({ message: "Ok" });
 };
 
+export const wbotMonitorQrcodeRemote = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { whatsappId } = req.body;
 
+  console.log(
+    "-----------> QRCODE MONITOR whatsappId: ",
+    req.body["whatsappId"]
+  );
 
-
-export const wbotMonitorQrcodeRemote = async (req: Request, res: Response): Promise<Response> => {
-
-    const { whatsappId } = req.body
-
-    console.log('-----------> QRCODE MONITOR whatsappId: ', req.body['whatsappId'])
-
-    const whatsapp: any = await Whatsapp.findByPk(whatsappId, { raw: true })
+  const whatsapp: any = await Whatsapp.findByPk(whatsappId, { raw: true });
   // let whatsapp = await ShowWhatsAppService(whatsappId)
 
+  if (whatsapp) {
+    let data: any = {};
+    data.whatsapp = { ...whatsapp, DB: process.env.DB_NAME };
+    data.action = "update";
+    await omnihitDashboardSession(data);
+  }
+
   if (whatsapp) {
     const io = getIO();
     io.emit("whatsappSession", {
@@ -54,16 +78,22 @@ export const wbotMonitorQrcodeRemote = async (req: Request, res: Response): Prom
     });
   }
 
-    return res.status(200).json({ "message": "Ok" });
+  return res.status(200).json({ message: "Ok" });
 };
 
+export const wbotMonitorQrcodeNumberRead = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { number } = req.body;
 
+  console.log("-----------> number read: ", number);
 
-export const wbotMonitorQrcodeNumberRead = async (req: Request, res: Response): Promise<Response> => {
-
-    const { number } = req.body
-
-    console.log('-----------> number read: ', number) 
+  const msg = `Numero lido: ${number} \nEssa sessão de whatsapp foi desconectada porque o numero que esta descrito no nome dessa sessão não corresponde ao numero lido!`;
+  let data: any = {};
+  data.msg = msg;
+  data.action = "error";
+  await omnihitDashboardSession(data);
 
   const io = getIO();
   io.emit("whatsappSession", {
@@ -71,9 +101,5 @@ export const wbotMonitorQrcodeNumberRead = async (req: Request, res: Response):
     msg: `Numero lido: ${number} \nEssa sessão de whatsapp foi desconectada porque o numero que esta descrito no nome dessa sessão não corresponde ao numero lido!`
   });
 
-    return res.status(200).json({ "message": "Ok" });
+  return res.status(200).json({ message: "Ok" });
 };
-
-
-
- 

backend/src/controllers/WhatsAppController.ts

@@ -14,13 +14,34 @@ import UpdateWhatsAppService from "../services/WhatsappService/UpdateWhatsAppSer
 import AppError from "../errors/AppError";
 
 import getNumberFromName from "../helpers/GetNumberSequence";
-import phoneNumberStart from "../helpers/PhoneNumberStatusCode"
+import phoneNumberStart from "../helpers/PhoneNumberStatusCode";
 
-import path from 'path';
+import path, { join } from "path";
 import validatePhoneName from "../helpers/ValidatePhoneName";
 import postData from "../helpers/AxiosPost";
 import Whatsapp from "../models/Whatsapp";
+import Message from "../models/Message";
+import FindOrCreateTicketService from "../services/TicketServices/FindOrCreateTicketService";
+import {
+  handleMessage,
+  handleMsgAck,
+  verifyContact,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+import Contact from "../models/Contact";
+import CreateOrUpdateContactService from "../services/ContactServices/CreateOrUpdateContactService";
+import GetDefaultWhatsApp from "../helpers/GetDefaultWhatsApp";
+import ShowUserService from "../services/UserServices/ShowUserService";
 
+import fs from "fs";
+import receiveWhatsAppMediaOfficialAPI from "../helpers/ReceiveWhatsAppMediaOfficialAPI";
+
+import whatsappOfficialAPI from "../helpers/WhatsappOfficialAPI";
+import whatsappOfficialNumberInfo from "../helpers/WhatsappOfficialNumberInfo";
+import { getSettingValue } from "../helpers/WhaticketSettings";
+import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
+import SettingTicket from "../models/SettingTicket";
+import { Op } from "sequelize";
 
 interface WhatsappData {
   name: string;
@@ -31,16 +52,266 @@ interface WhatsappData {
   farewellMessage?: string;
   status?: string;
   isDefault?: boolean;
+  isOfficial?: boolean;
+  phoneNumberId?: string;
+  wabaId?: string;
 }
 
+let count: number = 0;
+
 export const index = async (req: Request, res: Response): Promise<Response> => {
-  const whatsapps = await ListWhatsAppsService();
+  let whatsapps = await ListWhatsAppsService();
+
+  if (getSettingValue("whatsaAppCloudApi")?.value == "enabled") {
+    // Atualizar isso quando tiver tempo
+    if (count > 12) count = 0;
+    if (count == 0) {
+      for (let i in whatsapps) {
+        const { id, wabaId, isOfficial } = whatsapps[i];
+
+        if (isOfficial && wabaId) {
+          try {
+            const info = await whatsappOfficialNumberInfo(wabaId);
+            if (info) {
+              const whatsapp = await Whatsapp.findByPk(id);
+
+              if (whatsapp) {
+                whatsapp.update({
+                  classification: info.quality_rating
+                });
+                whatsapps[i].classification = info.quality_rating;
+              }
+            }
+          } catch (error) {
+            console.log(
+              "error on try update classification number from oficial whatsapp in WhatsappController.ts: ",
+              error
+            );
+          }
+        }
+      }
+    }
+    console.log("count: ", count);
+    count++;
+  }
 
   return res.status(200).json(whatsapps);
 };
 
+export const whatsAppOfficialMatchQueue = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { userId, queueId }: any = req.query;
+
+  let whatsapps = await GetDefaultWhatsApp({ userId, queueId });
+
+  if (whatsapps && Array.isArray(whatsapps)) {
+    const uniqueWhatsApps = whatsapps.filter(
+      (whatsapp, index, self) =>
+        index === self.findIndex(w => w.number === whatsapp.number)
+    );
+    whatsapps = uniqueWhatsApps;
+  }
+
+  return res.status(200).json(whatsapps);
+};
+
+export const whatsAppOfficialMatchQueueUser = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { userId, queueId }: any = req.query;
+
+  let whatsApps: any = await ListWhatsAppsService();
+  let user: any = await ShowUserService(userId);
+
+  // console.log(JSON.stringify(user, null, 2));
+
+  let queuesConnected = whatsApps
+    .filter((w: any) => w.status === "CONNECTED")
+    .map((item: any) => {
+      const { queues } = item;
+      return {
+        queues: queues.map((q: any) => {
+          return { id: q.id };
+        })
+      };
+    })
+    .flatMap((item: any) => item.queues.map((queue: any) => queue.id));
+
+  queuesConnected = [...new Set(queuesConnected)].map(q => {
+    return { id: q };
+  });
+
+  const userQueues = user.queues.map((item: any) => {
+    const { id, name, color } = item;
+    return {
+      id,
+      name,
+      color,
+      disable: queuesConnected.find((queue: any) => queue.id === id)
+        ? false
+        : true
+    };
+  });
+
+  return res.status(200).json(userQueues);
+};
+
+export const media = async (req: Request, res: Response) => {
+  const { filename } = req.params;
+
+  const filePath = join(__dirname, "..", "..", "..", "..", "public", filename);
+
+  console.log("filePath: ", filePath);
+
+  console.log(filename);
+
+  if (!fs.existsSync(filePath)) {
+    return res.status(404).json({ message: "File not folund!" });
+  }
+
+  // Set appropriate headers for the download.
+  res.setHeader("Content-Disposition", `attachment; filename=${filename}`);
+  res.sendFile(filePath);
+};
+
+export const weebhook = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  // console.log(JSON.stringify(req.body, null, 2));
+
+  console.log("req.method: ", req.method);
+
+  if (req.method == "GET") {
+    /**
+     * UPDATE YOUR VERIFY TOKEN
+     *This will be the Verify Token value when you set up webhook
+     **/
+    const verify_token = process.env.VERIFY_TOKEN;
+
+    // Parse params from the webhook verification request
+    let mode = req.query["hub.mode"];
+    let token = req.query["hub.verify_token"];
+    let challenge = req.query["hub.challenge"];
+
+    // Check if a token and mode were sent
+    if (mode && token) {
+      // Check the mode and token sent are correct
+      if (mode === "subscribe" && token === verify_token) {
+        // Respond with 200 OK and challenge token from the request
+        console.log("WEBHOOK_VERIFIED");
+        return res.status(200).send(challenge);
+      } else {
+        // Responds with '403 Forbidden' if verify tokens do not match
+        return res.sendStatus(403);
+      }
+    }
+
+    return res.sendStatus(500);
+  }
+
+  // MESSAGE
+  if (req.body.object) {
+    if (
+      req.body.entry &&
+      req.body.entry[0].changes &&
+      req.body.entry[0].changes[0] &&
+      req.body.entry[0].changes[0].value.messages &&
+      req.body.entry[0].changes[0].value.messages[0]
+    ) {
+      const message = req.body.entry[0].changes[0].value.messages[0];
+      const contact_from = message.from; // extract the phone number from the webhook payload
+      const contact_to =
+        req.body.entry[0].changes[0].value.metadata.display_phone_number;
+      let type = message.type;
+
+      let wbot = {};
+      let msg = {};
+      let contacts = req.body.entry[0].changes[0].value.contacts[0];
+
+      msg = {
+        ...msg,
+        id: { id: message.id },
+        fromMe: false,
+        type: type,
+        read: false,
+        hasMedia: false
+      };
+
+      // NEW
+      const whatsapp = await ShowWhatsAppService(null, {
+        number: contact_to
+      });
+
+      if (type == "text") {
+        type = "chat";
+        msg = {
+          ...msg,
+          body: message.text.body, // extract the message text from the webhook payload,
+          type
+        };
+      } else {
+        const mediaId = message[message.type].id;
+        const mimetype = message[message.type].mime_type;
+
+        let filename = await receiveWhatsAppMediaOfficialAPI(
+          mediaId,
+          whatsapp.phoneNumberId
+        );
+
+        if (!filename) throw new AppError("There was an error");
+
+        msg = {
+          ...msg,
+          hasMedia: true
+        };
+
+        wbot = { ...wbot, media: { filename, mimetype } };
+      }
+
+      msg = { ...msg, phoneNumberId: whatsapp.phoneNumberId };
+
+      console.log("from: ", contact_from);
+      console.log("to: ", contact_to);
+      console.log("msg type: ", type);
+
+      wbot = {
+        ...wbot,
+        id: whatsapp.id,
+        msgContact: {
+          number: contact_from,
+          name: contacts?.profile?.name
+        },
+        chat: { isGroup: false, unreadCount: 1 },
+        quotedMsg: message && message?.context ? message.context.id : undefined
+      };
+
+      handleMessage(msg, wbot, true);
+
+      return res.sendStatus(200);
+    }
+    // STATUS MESSAGE SENT
+    else if (
+      req.body.entry &&
+      req.body.entry[0].changes &&
+      req.body.entry[0].changes[0] &&
+      req.body.entry[0].changes[0].value.statuses &&
+      req.body.entry[0].changes[0].value.statuses[0]
+    ) {
+      const id = req.body.entry[0].changes[0].value.statuses[0].id;
+      const ack = req.body.entry[0].changes[0].value.statuses[0].status;
+      handleMsgAck(id, ack, true);
+    }
+  }
+
+  return res.sendStatus(200);
+};
+
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const {
+  let {
     name,
     status,
     isDefault,
@@ -48,31 +319,39 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     farewellMessage,
     queueIds,
     url,
-    urlApi
+    urlApi,
+    phoneNumberId,
+    wabaId,
+    isOfficial
   }: WhatsappData = req.body;
 
-  // console.log( name,
-  //   status,
-  //   isDefault,
-  //   greetingMessage,
-  //   farewellMessage,
-  //   queueIds,
-  //   url,
-  //   urlApi)
-
-  // console.log('getNumberFromName: ', getNumberFromName(name))
-
-  // return res.status(200);
-
-
   if (req.user.profile !== "master") {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
-  let validate = validatePhoneName(name)
+  const invalid = checkWhatsAppData({
+    urlApi,
+    isOfficial,
+    phoneNumberId,
+    wabaId
+  });
 
-  if (validate) {
-    return res.status(200).json({ message: validate });
+  if (invalid) {
+    return res.status(400).json(invalid);
+  }
+
+  if (isOfficial) {
+    urlApi = "";
+    url = "";
+  } else if (!isOfficial) {
+    phoneNumberId = "";
+    wabaId = "";
+  }
+
+  let invalidPhoneName = validatePhoneName(name);
+
+  if (invalidPhoneName) {
+    return res.status(200).json({ message: invalidPhoneName });
   }
 
   const { whatsapp, oldDefaultWhatsapp } = await CreateWhatsAppService({
@@ -83,19 +362,22 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     isDefault,
     greetingMessage,
     farewellMessage,
-    queueIds
+    queueIds,
+    phoneNumberId,
+    wabaId,
+    isOfficial
   });
 
-  console.log('whatsapp.id: ', whatsapp.id)
+  console.log("whatsapp.id: ", whatsapp.id);
 
-  postData( `${whatsapp.urlApi}/api/session`, {
-    "app_name":  process.env.APP_NAME,
-    "whatsappId": whatsapp.id,
-    "number": getNumberFromName(name),
-    "client_url": `${process.env.BACKEND_URL_RAW}:${process.env.PORT}`
-  })
-
-  // StartWhatsAppSession(whatsapp);
+  if (!isOfficial) {
+    postData(`${whatsapp.urlApi}/api/session`, {
+      app_name: process.env.APP_NAME,
+      whatsappId: whatsapp.id,
+      number: getNumberFromName(name),
+      client_url: `${process.env.BACKEND_URL_RAW}:${process.env.PORT}`
+    });
+  }
 
   const io = getIO();
   io.emit("whatsapp", {
@@ -128,13 +410,31 @@ export const update = async (
   const { whatsappId } = req.params;
   const whatsappData = req.body; 
 
+  let invalidPhoneName = validatePhoneName(whatsappData.name);
 
-  let validate = validatePhoneName(whatsappData.name)
+  if (invalidPhoneName) {
+    return res.status(200).json({ message: invalidPhoneName });
+  }
 
-  console.log('validate', validate)
+  const { urlApi, isOfficial, phoneNumberId, wabaId } = whatsappData;
 
-  if (validate) {
-    return res.status(200).json({ message: validate });
+  const invalid = checkWhatsAppData({
+    urlApi,
+    isOfficial,
+    phoneNumberId,
+    wabaId
+  });
+
+  if (invalid) {
+    return res.status(400).json(invalid);
+  }
+
+  if (isOfficial) {
+    whatsappData.urlApi = "";
+    whatsappData.url = "";
+  } else if (!isOfficial) {
+    whatsappData.phoneNumberId = "";
+    whatsappData.wabaId = "";
   }
 
   const { whatsapp, oldDefaultWhatsapp } = await UpdateWhatsAppService({
@@ -142,13 +442,14 @@ export const update = async (
     whatsappId
   });
 
-
-  postData( `${whatsapp.urlApi}/api/session`, {
-    "app_name":  process.env.APP_NAME,
-    "whatsappId": whatsapp.id,
-    "number": getNumberFromName(whatsapp.name),
-    "client_url": `${process.env.BACKEND_URL_RAW}:${process.env.PORT}`
-  })
+  if (!whatsappData?.isOfficial) {
+    postData(`${whatsapp.urlApi}/api/session`, {
+      app_name: process.env.APP_NAME,
+      whatsappId: whatsapp.id,
+      number: getNumberFromName(whatsapp.name),
+      client_url: `${process.env.BACKEND_URL_RAW}:${process.env.PORT}`
+    });
+  }
 
   const io = getIO();
   io.emit("whatsapp", {
@@ -170,26 +471,67 @@ export const remove = async (
   req: Request,
   res: Response
 ): Promise<Response> => {
-
   if (req.user.profile !== "master") {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
   const { whatsappId } = req.params;
 
-  const whatsapp: any = await Whatsapp.findByPk(whatsappId, { raw: true })
+  const whatsapp: any = await Whatsapp.findByPk(whatsappId, { raw: true });
 
-  postData( `${whatsapp.urlApi}/api/session/del`, {
-    "app_name":  process.env.APP_NAME,
-    "whatsappId": whatsappId 
-  })
+  if (!whatsapp?.isOfficial) {
+    postData(`${whatsapp.urlApi}/api/session/del`, {
+      app_name: process.env.APP_NAME,
+      whatsappId: whatsappId
+    });
+  }
+
+  let whats = await ListWhatsAppsNumber(whatsappId);
+
+  //  Remove tickets business hours config
+  if (whats?.whatsapps?.length == 1) {
+    const configIds = await SettingTicket.findAll({
+      where: { number: whats?.whatsapps[0]?.number },
+      raw: true,
+      attributes: ["id"]
+    });
+
+    const whatsappTicketConfig = await SettingTicket.findOne({
+      where: { number: whats.whatsapps[0].number }
+    });
+
+    if (whatsappTicketConfig) {
+      try {
+        await SettingTicket.destroy({
+          where: {
+            id: {
+              [Op.in]: configIds.map(config => config.id)
+            }
+          }
+        });
+      } catch (error) {
+        console.log(
+          "Error on delete SettingTicket by number: ",
+          whats?.whatsapps[0]?.number
+        );
+      }
+    }
+  }
 
   await DeleteWhatsAppService(whatsappId);
 
-  removeDir(path.join(process.cwd(), '.wwebjs_auth', `session-bd_${whatsappId}`))
-
-  removeDir(path.join(process.cwd(), '.wwebjs_auth', 'sessions', `session-bd_${whatsappId}`))
+  removeDir(
+    path.join(process.cwd(), ".wwebjs_auth", `session-bd_${whatsappId}`)
+  );
 
+  removeDir(
+    path.join(
+      process.cwd(),
+      ".wwebjs_auth",
+      "sessions",
+      `session-bd_${whatsappId}`
+    )
+  );
 
   removeWbot(+whatsappId);
 
@@ -201,3 +543,25 @@ export const remove = async (
 
   return res.status(200).json({ message: "Whatsapp deleted." });
 };
+
+interface WhatsappDataValidate {
+  urlApi?: string;
+  isOfficial?: boolean;
+  phoneNumberId?: string;
+  wabaId?: string;
+}
+
+const checkWhatsAppData = ({
+  urlApi,
+  isOfficial,
+  phoneNumberId,
+  wabaId
+}: WhatsappDataValidate) => {
+  if (isOfficial && (!phoneNumberId || phoneNumberId.trim() == "")) {
+    return { message: "Phone number Id is required!" };
+  } else if (isOfficial && (!wabaId || wabaId.trim() == "")) {
+    return { message: "WABA ID is required!" };
+  } else if (!isOfficial && (!urlApi || urlApi.trim() == "")) {
+    return { message: "urlApi is required!" };
+  }
+};

backend/src/database/migrations/20230828204358-add-column-whatsapp-phone-number-id.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "phoneNumberId", {
+      type: DataTypes.STRING,
+      allowNull: true, 
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "phoneNumberId");
+  }
+};

backend/src/database/migrations/20230829131253-add-column-tickets-phone-number-id.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Tickets", "phoneNumberId", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Tickets", "phoneNumberId");
+  }
+};

backend/src/database/migrations/20230830131300-add-column-messages-phone-number-id.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Messages", "phoneNumberId", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Messages", "phoneNumberId");
+  }
+};

backend/src/database/migrations/20230914142250-add-column-whatsapp-is-official.ts

@@ -0,0 +1,15 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "isOfficial", {
+      type: DataTypes.BOOLEAN,
+      allowNull: false,
+      defaultValue: false
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "isOfficial");
+  }
+};

backend/src/database/migrations/20230914180602-add-column-whatsapp-waba-id.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "wabaId", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "wabaId");
+  }
+};

backend/src/database/migrations/20230914183537-add-column-whatsapp-classification.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "classification", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "classification");
+  }
+};

backend/src/database/migrations/20240130151237-add-number-column-to-setting-tickets.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("SettingTickets", "number", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("SettingTickets", "number");
+  }
+};

backend/src/database/migrations/20240201194951-add-positionCompany-column-to-users.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Users", "positionCompany", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Users", "positionCompany");
+  }
+};

backend/src/database/seeders/20240201174343-has-campaign.ts.js

@@ -0,0 +1,26 @@
+'use strict';
+
+module.exports = {
+  up: (queryInterface, Sequelize) => {
+    /*
+      Add altering commands here.
+      Return a promise to correctly handle asynchronicity.
+
+      Example:
+      return queryInterface.bulkInsert('People', [{
+        name: 'John Doe',
+        isBetaMember: false
+      }], {});
+    */
+  },
+
+  down: (queryInterface, Sequelize) => {
+    /*
+      Add reverting commands here.
+      Return a promise to correctly handle asynchronicity.
+
+      Example:
+      return queryInterface.bulkDelete('People', null, {});
+    */
+  }
+};

backend/src/database/seeds/20230823180407-add-enable-whatsapp-official-settings.ts

@@ -0,0 +1,22 @@
+import { QueryInterface } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkInsert(
+      "Settings",
+      [
+        {
+          key: "whatsaAppCloudApi",
+          value: "disabled",
+          createdAt: new Date(),
+          updatedAt: new Date()
+        }
+      ],
+      {}
+    );
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkDelete("Settings", {});
+  }
+};

backend/src/database/seeds/20240126192419-add-enable-queue-transfer-by-whatsapp-settings.ts

@@ -0,0 +1,22 @@
+import { QueryInterface } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkInsert(
+      "Settings",
+      [
+        {
+          key: "queueTransferByWhatsappScope",
+          value: "disabled",
+          createdAt: new Date(),
+          updatedAt: new Date()
+        }
+      ],
+      {}
+    );
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkDelete("Settings", {});
+  }
+};

backend/src/database/seeds/20240201174343-has-campaign.ts

@@ -0,0 +1,22 @@
+import { QueryInterface } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkInsert(
+      "Settings",
+      [
+        {
+          key: "hasCampaign",
+          value: "disabled",
+          createdAt: new Date(),
+          updatedAt: new Date()
+        }
+      ],
+      {}
+    );
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkDelete("Settings", {});
+  }
+};

backend/src/helpers/AutoCloseTickets.ts

@@ -12,6 +12,7 @@ import {
 
 import ptBR from "date-fns/locale/pt-BR";
 import { splitDateTime } from "./SplitDateTime";
+import Whatsapp from "../models/Whatsapp";
 
 const fsPromises = require("fs/promises");
 const fs = require("fs");
@@ -24,32 +25,37 @@ const AutoCloseTickets = async () => {
 
     // if (!botInfo.userIdBot) return
 
+    const whatsapps = await Whatsapp.findAll({ group: ["number"] });
+
+    for (const whatsapp of whatsapps) {
+      // console.log("-------> whatsapp: ", JSON.stringify(whatsapps, null, 6));
+
       const ticketExpiration = await SettingTicket.findOne({
-      where: { key: "ticketExpiration" }
+        where: { key: "ticketExpiration", number: whatsapp.number }
       });
 
       if (ticketExpiration && ticketExpiration.value == "enabled") {
         const startTime = splitDateTime(
           new Date(
-          _format(new Date(ticketExpiration.startTime), "yyyy-MM-dd HH:mm:ss", {
+            _format(
+              new Date(ticketExpiration.startTime),
+              "yyyy-MM-dd HH:mm:ss",
+              {
                 locale: ptBR
-          })
+              }
+            )
           )
         );
 
         const seconds = timeStringToSeconds(startTime.fullTime);  
 
-      // console.log("Ticket seconds: ", seconds);
-
         let tickets: any = await ListTicketTimeLife({
           timeseconds: seconds,
-        status: "open"
+          status: "open",
+          number: whatsapp.number
         }); 
 
-      // console.log("tickets: ", tickets);
-
         for (let i = 0; i < tickets.length; i++) {
-        
           await UpdateTicketService({
             ticketData: { status: "closed", statusChatEnd: "FINALIZADO" },
             ticketId: tickets[i].ticket_id,
@@ -57,6 +63,7 @@ const AutoCloseTickets = async () => {
           });
         }
       }
+    }
   } catch (error) {
     console.log("There was an error on try close the bot tickets: ", error);
   }

backend/src/helpers/BotIsOnQueue.ts

@@ -1,37 +1,26 @@
 const fsPromises = require("fs/promises");
-const fs = require('fs') 
+const fs = require("fs");
 
-import ListUsersService from "../services/UserServices/ListUsersService"
+import ListUsersService from "../services/UserServices/ListUsersService";
+import { get } from "./RedisClient";
 
 const _botIsOnQueue = async (botName: string) => { 
 
-    const { users, count, hasMore } = await ListUsersService({searchParam:`${botName}`,pageNumber:1});
-    let botIsOnQueue = false
-    let userIdBot = null
-    let queueId = null
-  
-    if(users.length > 0){ 
-  
-      try {
-  
-        console.log('----------------- bot queue id: ', Object(users)[0]["queues"][0].id)  
-        queueId =  Object(users)[0]["queues"][0].id;   
-        userIdBot = Object(users)[0].id 
-        botIsOnQueue = true
-  
-      }catch(err){
-  
-        console.log('O usuário botqueue não está em nenhuma fila err: ',err)
+  const botInfo = await get("botInfo");  
 
+  if (
+    botInfo &&
+    botInfo?.userId &&
+    botInfo?.queueId &&
+    botInfo?.botIsOnQueue == true
+  ) {
+    return {
+      userIdBot: botInfo.userId,
+      botQueueId: botInfo.queueId,
+      isOnQueue: botInfo.botIsOnQueue
+    };
   } 
+  return { userIdBot: null, botQueueId: null, isOnQueue: false };  
+};
 
-    }
-    else{
-      console.log('Usuário botqueue não existe!')
-    }  
-  
-    return { userIdBot: userIdBot, botQueueId: queueId, isOnQueue: botIsOnQueue }
-  
-  }
-
-  export default _botIsOnQueue;
+export default _botIsOnQueue;

backend/src/helpers/BytesToMB.ts

@@ -0,0 +1,3 @@
+export function bytesToMB(bytes: number | string) { 
+  return (+bytes / (1024 * 1024)).toFixed(2);
+}

backend/src/helpers/CheckContactOpenTickets.ts

@@ -3,16 +3,22 @@ import AppError from "../errors/AppError";
 import Ticket from "../models/Ticket";
 import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
 import { getSettingValue } from "./WhaticketSettings";
+import ListWhatsAppsForQueueService from "../services/WhatsappService/ListWhatsAppsForQueueService";
 
 const CheckContactOpenTickets = async (
   contactId: number,
-  whatsappId: number | string
-): Promise<void> => {
+  whatsappId: number | string,
+  handle?: boolean
+): Promise<void | any> => {
   let ticket;
 
   if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
     let whats = await ListWhatsAppsNumber(whatsappId);
 
+    console.log("contactId: ", contactId, " | whatsappId: ", whatsappId);
+
+    console.log("WHATS: ", JSON.stringify(whats, null, 6));
+
     ticket = await Ticket.findOne({
       where: {
         [Op.and]: [
@@ -22,6 +28,8 @@ const CheckContactOpenTickets = async (
         ]
       }
     });
+
+    console.log("TICKET: ", JSON.stringify(ticket, null, 6));
   } else {
     ticket = await Ticket.findOne({
       where: { contactId, status: { [Op.or]: ["open", "pending"] } }
@@ -29,8 +37,12 @@ const CheckContactOpenTickets = async (
   }
 
   if (ticket) {
+    if (handle) return true;
+
     throw new AppError("ERR_OTHER_OPEN_TICKET");
   }
+
+  
 };
 
 export default CheckContactOpenTickets;

backend/src/helpers/CheckLastClientMsg24hs.ts

@@ -0,0 +1,22 @@
+import { Op } from "sequelize";
+import { sub, subHours } from "date-fns";
+import Message from "../models/Message";
+import Ticket from "../models/Ticket";
+
+async function checkLastClientMsg24hs(ticket: Ticket) {
+  return await Message.findAll({
+    attributes: ["createdAt", "body"],
+    where: {
+      contactId: ticket.contactId,
+      phoneNumberId: ticket.phoneNumberId,
+      fromMe: false,
+      createdAt: {
+        [Op.between]: [+subHours(new Date(), 24), +new Date()]
+      }
+    },
+    order: [["createdAt", "DESC"]],
+    limit: 1
+  });
+}
+
+export default checkLastClientMsg24hs;

backend/src/helpers/CloseBotTickets.ts

@@ -0,0 +1,54 @@
+import ListTicketTimeLife from "../services/TicketServices/ListTicketTimeLife";
+import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
+import BotIsOnQueue from "./BotIsOnQueue";
+
+const fsPromises = require("fs/promises");
+const fs = require('fs')
+
+let timer: any
+
+const CloseBotTickets = async () => {
+
+  try {
+
+    const botInfo = await BotIsOnQueue('botqueue')
+
+    if (!botInfo.userIdBot) return
+
+    let tickets: any = await ListTicketTimeLife({ timeseconds: 60, status: 'open', userId: botInfo.userIdBot })
+
+    console.log('tickets: ', tickets)
+
+    for (let i = 0; i < tickets.length; i++) {
+
+      await UpdateTicketService({
+        ticketData: { 'status': 'closed', 'userId': botInfo.userIdBot, 'statusChatEnd': 'FINALIZADO' },
+        ticketId: tickets[i].ticket_id
+      });
+
+    }
+
+  } catch (error) {
+    console.log('There was an error on try close the bot tickets: ', error)
+  }
+
+}
+
+const schedule = async () => {
+
+  try {
+    clearInterval(timer);
+
+    await CloseBotTickets()
+
+  } catch (error) {
+    console.log('error on schedule: ', error)
+  }
+  finally {
+    timer = setInterval(schedule, 60000);
+  }
+}
+
+timer = setInterval(schedule, 60000);
+
+export default schedule;

backend/src/helpers/ConvertAudio.ts

@@ -0,0 +1,48 @@
+import ffmpeg from "fluent-ffmpeg";
+
+import util from "util";
+import { exec as execCallback } from "child_process";
+
+const exec = util.promisify(execCallback); 
+ 
+async function convertAudioToOgg(
+  inputFile: string,
+  outputFile: string
+): Promise<void> {
+  try { 
+    const command = `ffmpeg -i ${inputFile} -c:a libopus ${outputFile}.ogg && rm ${inputFile}`;
+
+    const { stdout, stderr } = await exec(command);
+
+    console.log("Conversion finished");
+    console.log("stdout:", stdout);
+    console.error("stderr:", stderr);
+  } catch (error) {
+    console.error("Error:", error);
+    throw error;
+  }
+}
+
+function convertAudioToWav(
+  inputFile: string,
+  outputFile: string
+): Promise<void> {
+  return new Promise<void>((resolve, reject) => {
+    const command = ffmpeg(inputFile)
+      .audioCodec("pcm_s16le") // Set the audio codec to libvorbis (OGG)
+      .format("wav") // Set the output format to OGG
+      .on("end", () => {
+        console.log("Conversion finished");
+        resolve(); // Resolve the promise when the conversion is successful
+      })
+      .on("error", (err: any) => {
+        console.error("Error:", err);
+        reject(err); // Reject the promise if there is an error
+      });
+
+    // Save the output to the specified file
+    command.save(outputFile);
+  });
+}
+
+export { convertAudioToWav, convertAudioToOgg };

backend/src/helpers/GetDefaultWhatsApp.ts

@@ -1,55 +1,64 @@
 import AppError from "../errors/AppError";
 import Whatsapp from "../models/Whatsapp";
 
-import WhatsappQueue from "../models/WhatsappQueue"
-import UserQueue from "../models/UserQueue"
+import WhatsappQueue from "../models/WhatsappQueue";
+import UserQueue from "../models/UserQueue";
 
 import { Op, where } from "sequelize";
 
-import wbotByUserQueue from '../helpers/GetWbotByUserQueue'
-
-// import WhatsQueueIndex from "./WhatsQueueIndex";
+import wbotByUserQueue from "../helpers/GetWbotByUserQueue"; 
 
 import { WhatsIndex } from "./LoadBalanceWhatsSameQueue";
 
-const GetDefaultWhatsApp = async (userId?: string | number): Promise<Whatsapp> => {
+interface Request {
+  userId?: string | number;
+  queueId?: string | number;
+}
 
+//const GetDefaultWhatsApp = async (userId?: string | number): Promise<Whatsapp> => {
+
+const GetDefaultWhatsApp = async ({
+  userId,
+  queueId
+}: Request): Promise<any> => {
   // test del
   let defaultWhatsapp = await Whatsapp.findOne({
     where: { isDefault: true }
   });
 
   if (!defaultWhatsapp) {
-
-
     if (userId) {
+      let whatsapps = await wbotByUserQueue({ userId, queueId });
 
-      let whatsapps = await wbotByUserQueue(userId)
+      if (userId && queueId) {
+        if (whatsapps.length > 1) {
+          let whatsAppOfficial: any = whatsapps.find(
+            (w: any) => w.phoneNumberId && w.phoneNumberId.trim().length > 0
+          );
+
+          if (whatsAppOfficial) {
+            return whatsapps;
+          }
+        }
+      }
 
       if (whatsapps.length > 0) {
-
         if (whatsapps.length > 1) {
-         
-          defaultWhatsapp = whatsapps[+WhatsIndex(whatsapps)]  
-          
+          defaultWhatsapp = whatsapps[+WhatsIndex(whatsapps)];
+        } else {
+          defaultWhatsapp = whatsapps[0];
         }
+      } // Quando o usuário não está em nenhuma fila
       else {
-          defaultWhatsapp = whatsapps[0]
+        defaultWhatsapp = await Whatsapp.findOne({
+          where: { status: "CONNECTED" }
+        });
       }
-
-      }// Quando o usuário não está em nenhuma fila
-      else {
-        defaultWhatsapp = await Whatsapp.findOne({ where: { status: 'CONNECTED' } });
+    } else {
+      defaultWhatsapp = await Whatsapp.findOne({
+        where: { status: "CONNECTED" }
+      });
     }
-
-
-    }
-    else {
-
-      defaultWhatsapp = await Whatsapp.findOne({ where: { status: 'CONNECTED' } });
-
-    }
-
   }
 
   if (!defaultWhatsapp) {
@@ -58,20 +67,6 @@ const GetDefaultWhatsApp = async (userId?: string | number): Promise<Whatsapp> =
 
   return defaultWhatsapp;
   //
-
-
-
-  // const defaultWhatsapp = await Whatsapp.findOne({
-  //   where: { isDefault: true }
-  // });
-
-  // if (!defaultWhatsapp) {
-  //   throw new AppError("ERR_NO_DEF_WAPP_FOUND");
-  // }
-
-  // return defaultWhatsapp;
-
-
 };
 
 export default GetDefaultWhatsApp;

backend/src/helpers/GetTicketWbot.ts

@@ -7,7 +7,7 @@ const GetTicketWbot = async (ticket: Ticket): Promise<Session> => {
   
   if (!ticket.whatsappId) {
 
-    const defaultWhatsapp = await GetDefaultWhatsApp();
+    const defaultWhatsapp = await GetDefaultWhatsApp({});
 
     await ticket.$set("whatsapp", defaultWhatsapp);
   }

backend/src/helpers/GetWbotByUserQueue.ts

@@ -1,50 +1,64 @@
- 
 import UserQueue from "../models/UserQueue";
 import WhatsappQueue from "../models/WhatsappQueue";
 import Whatsapp from "../models/Whatsapp";
 
 import { Op, where } from "sequelize";
 
-const wbotByUserQueue = async (userId: string | number, status: string = 'CONNECTED') => {
+interface Request {
+  userId: string | number;
+  status?: string;
+  queueId?: string | number;
+}
 
-    let defaultWhatsapp: Whatsapp[] = []
+const wbotByUserQueue = async ({
+  userId,
+  status = "CONNECTED",
+  queueId
+}: Request): Promise<any> => {
+  let defaultWhatsapp: Whatsapp[] = [];
 
-    try{ 
+  try {
+    let query: any = {};
 
-          const queue = await UserQueue.findOne( 
-            {
-              where: { userId: userId },
-              raw:true,
-              attributes: ['queueId']      
+    query = { userId };
+
+    if (queueId) {
+      query = { ...query, queueId };
+    } 
+
+    const queue = await UserQueue.findOne({
+      where: query,
+      raw: true,
+      attributes: ["queueId"]
     }); 
 
-          if(queue?.queueId){  
-              
+    if (queue?.queueId) {
       // Pega todas conexões de whatsaap que estão adicionadas à uma fila
-              const whatsappQueues = await WhatsappQueue.findAll( 
-                {
-                  where: { queueId: `${queue?.queueId }`},
-                  raw:true,
-                  attributes: ['whatsappId']      
+      const whatsappQueues = await WhatsappQueue.findAll({
+        where: { queueId: `${queue?.queueId}` },
+        raw: true,
+        attributes: ["whatsappId"]
       });
 
-           
       defaultWhatsapp = await Whatsapp.findAll({
         where: {
-                id: {[Op.in]: whatsappQueues.map((w) => { return  w.whatsappId })},
+          id: {
+            [Op.in]: whatsappQueues.map(w => {
+              return w.whatsappId;
+            })
+          },
           status: status
         }
       });
-               
     }
-  
-      }catch(err){
-       console.log('There was an error on select a whatsapp id by user queue: ', err)
+  } catch (err) {
+    console.log(
+      "There was an error on select a whatsapp id by user queue: ",
+      err
+    );
   }
 
   return defaultWhatsapp;
-
-}
+};
 
 export default wbotByUserQueue;
-

backend/src/helpers/OmnhitDashboardSession.ts

@@ -0,0 +1,24 @@
+import axios from "axios";
+
+async function omnihitDashboardSession(data: any) { 
+
+  // console.log('DATA: ', data)
+
+  try {
+    await axios.post(
+      `${process.env.URL_DASHBOARD_SESSIONS}/api/v1/omnihit/monitor`,
+      data,
+      {
+        headers: {
+          Authorization: `Bearer ${process.env.TOKEN_DASHBOARD_SESSIONS}`
+        }
+      }
+    );
+  } catch (error) {
+    console.log(
+      `Post request error to ${process.env.URL_DASHBOARD_SESSIONS}/api/v1/omnihit/monitor`
+    );
+  }
+}
+
+export default omnihitDashboardSession;

backend/src/helpers/ReceiveWhatsAppMediaOfficialAPI.ts

@@ -0,0 +1,73 @@
+import axios from "axios";
+import { getIO } from "../libs/socket";
+import Contact from "../models/Contact";
+import Ticket from "../models/Ticket";
+import {
+  isValidMsg,
+  verifyMediaMessage,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+
+import { writeFile } from "fs";
+
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+import path, { join } from "path";
+import { promisify } from "util";
+
+import mime from "mime";
+
+import fs from "fs";
+import { response } from "express";
+
+const writeFileAsync = promisify(writeFile);
+
+async function receiveWhatsAppMediaOfficialAPI(
+  mediaId: string,
+  phoneNumberId: string
+) {
+  try {
+    const { data } = await whatsappOfficialAPI.get(
+      `/${process.env.VERSION}/${mediaId}?phone_number_id=${phoneNumberId}`
+    );
+
+    if (data && data?.url) {
+      const config: any = {
+        headers: {
+          Authorization: `Bearer ${process.env.TOKEN}`
+        },
+        responseType: "arraybuffer"
+      };
+
+      const filename = Date.now() + String(Math.floor(Math.random() * 1000));
+
+      const response = await axios.get(data.url, config);
+
+      const ext = response.headers["content-type"].split("/")[1];
+
+      const filename_ext = `${filename}.${ext}`; 
+
+      const destPath = path.join(
+        __dirname,
+        `..`,
+        `..`,
+        `..`,
+        `..`,
+        `public`,
+        `${filename_ext}`
+      );
+
+      fs.writeFileSync(destPath, response.data);
+
+      return filename_ext;
+    }
+  } catch (error) {
+    console.log(
+      "There was an error on receiveWhatsAppMediaOfficialAPI: ",
+      error
+    );
+  }
+
+  return null;
+}
+
+export default receiveWhatsAppMediaOfficialAPI;

backend/src/helpers/RedisClient.ts

@@ -0,0 +1,130 @@
+const Redis = require("ioredis");
+const redis = new Redis(process.env.REDIS_URI);
+
+type WhatsappData = {
+  whatsappId: string;
+  contactId: string;
+  identifier: string;
+  value?: string;
+};
+
+export async function set(key: string, value: string) {
+  await redis.set(key, JSON.stringify(value));
+}
+
+export async function get(key: string) { 
+  const value: any = await redis.get(key);
+  return JSON.parse(value);
+}
+
+export async function createObject({
+  whatsappId,
+  contactId,
+  identifier,
+  value
+}: WhatsappData) {
+  const key = `whatsappId:${whatsappId}:contactId:${contactId}:identifier:${identifier}`;
+  const result = await redis.hmset(
+    key,
+    "whatsappId",
+    whatsappId,
+    "contactId",
+    contactId,
+    "identifier",
+    identifier,
+    "value",
+    value
+  );
+
+  await redis.expire(key, 300);
+}
+
+export async function updateObject({
+  whatsappId,
+  contactId,
+  identifier,
+  value
+}: WhatsappData) {
+  const key = `whatsappId:${whatsappId}:contactId:${contactId}:identifier:${identifier}`;
+
+  await redis.hset(key, "value", value);
+}
+
+export async function findObject(
+  whatsappId: string,
+  contactId: string,
+  identifier: string
+) {
+  const key = `whatsappId:${whatsappId}:contactId:${contactId}:identifier:${identifier}`;
+  const result = await redis.hmget(
+    key,
+    "whatsappId",
+    "contactId",
+    "identifier",
+    "value"
+  );
+  return result;
+}
+
+export async function deleteObject(
+  whatsappId: string,
+  contactId: string,
+  identifier: string
+) {
+  const key = `whatsappId:${whatsappId}:contactId:${contactId}:identifier:${identifier}`;
+  const deletedCount = await redis.del(key);
+}
+
+export async function deleteKeysWithPattern(
+  whatsappId: string,
+  contactId: string
+) {
+  const pattern = `whatsappId:${whatsappId}:contactId:${contactId}:*`;
+
+  let cursor = "0";
+
+  do {
+    const [newCursor, keys] = await redis.scan(
+      cursor,
+      "MATCH",
+      pattern,
+      "COUNT",
+      "100"
+    );
+
+    for (const key of keys) {
+      await redis.del(key);
+    }
+
+    cursor = newCursor;
+  } while (cursor !== "0");
+}
+
+export async function getHashesWithPattern(
+  whatsappId: string,
+  contactId: string
+) {
+  const pattern = `whatsappId:${whatsappId}:contactId:${contactId}:*`;
+
+  let cursor = "0";
+  const hashes = [];
+
+  do {
+    const [newCursor, keys] = await redis.scan(
+      cursor,
+      "MATCH",
+      pattern,
+      "COUNT",
+      "100"
+    );
+
+    for (const key of keys) {
+      const hash = await redis.hgetall(key);
+      hashes.push(hash);
+    }
+
+    cursor = newCursor;
+  } while (cursor !== "0");
+
+  return hashes;
+}

backend/src/helpers/SchedulingNotifySendMessage.ts

@@ -11,77 +11,86 @@ import { convertBytes } from "./ConvertBytes";
 import { deleteScheduleByTicketIdCache } from "./SchedulingNotifyCache";
 import SchedulingNotify from "../models/SchedulingNotify";
 import Ticket from "../models/Ticket";
+import User from "../models/User";
 import { Sequelize, Op } from "sequelize";
+import omnihitDashboardSession from "./OmnhitDashboardSession";
 
-
-const fastFolderSize = require('fast-folder-size')
-const { promisify } = require('util')
-const fs = require('fs')
+const fastFolderSize = require("fast-folder-size");
+const { promisify } = require("util");
+const fs = require("fs");
 
 const { exec } = require("child_process");
 
-let _fifo: any
+let _fifo: any;
 
 let scheduler_monitor: any;
-let timeInterval = 5
+let timeInterval = 5;
 
 const monitor = async () => {
+  let date = new Date();
 
-    let date = new Date()
-
-    let day = date.getDate().toString().padStart(2, '0');
-    let month = (date.getMonth() + 1).toString().padStart(2, '0');
+  let day = date.getDate().toString().padStart(2, "0");
+  let month = (date.getMonth() + 1).toString().padStart(2, "0");
   let year = date.getFullYear();
 
-    let hour = date.getHours()
-    let minute = date.getMinutes()
+  let hour = date.getHours();
+  let minute = date.getMinutes();
 
   let fullDate = `${year}-${month}-${day}`;
-    let dateParm = `${fullDate} ${hour.toString().padStart(2, '0')}:${minute.toString().padStart(2, '0')}:00`
+  let dateParm = `${fullDate} ${hour.toString().padStart(2, "0")}:${minute
+    .toString()
+    .padStart(2, "0")}:00`;
 
   //console.log(dateParm);
 
   try {
-
-        const { schedulingNotifies, count, hasMore } = await ListSchedulingNotifyService({ searchParam: dateParm, pageNumber: "1" });
+    const { schedulingNotifies, count, hasMore } =
+      await ListSchedulingNotifyService({
+        searchParam: dateParm,
+        pageNumber: "1"
+      });
 
     if (schedulingNotifies && schedulingNotifies.length > 0) {
-
       for (let i = 0; i < schedulingNotifies.length; i++) {
-
-                const ticket: any = await ShowTicketService(+schedulingNotifies[i].ticketId);
+        const ticket: any = await ShowTicketService(
+          +schedulingNotifies[i].ticketId
+        );
 
         let _ticket = await Ticket.findOne({
           where: {
             contactId: ticket.contactId,
-                        status: { [Op.in]: ['open', 'pending'] }
+            status: { [Op.in]: ["open", "pending"] }
           }
-                })  
+        });
 
-                await deleteScheduleByTicketIdCache(schedulingNotifies[i].ticketId)
+        await deleteScheduleByTicketIdCache(schedulingNotifies[i].ticketId);
 
-                await DeleteSchedulingNotifyService(schedulingNotifies[i].id)
+        await DeleteSchedulingNotifyService(schedulingNotifies[i].id);
 
-                if (_ticket) continue 
+        if (_ticket) continue;
 
-                if (ticket.dataValues.status == 'closed') {
-                    await ticket.update({ status: 'pending' })
+        if (ticket.dataValues.status == "closed") {
+          await ticket.update({ status: "open" });
+        }
+        const userId: number = ticket.getDataValue("userId");
+        let userN = "";
+        if (userId) {
+          const useer = await User.findByPk(userId);
+          if (useer) {
+            const userName: string = useer.getDataValue("name");
+            userN = `*${userName}:* \n`;
+          }
         }
 
         await new Promise(f => setTimeout(f, 3000));
         await SendWhatsAppMessage({
-                    body: schedulingNotifies[i].message, ticket
+          body: userN + schedulingNotifies[i].message,
+          ticket
         });
-
-
-
       }
-
     }
 
-
     exec("df -h /", (error: any, stdout: any, stderr: any) => {
-
       if (error) {
         console.log(`exec error: ${error.message}`);
         return;
@@ -91,8 +100,8 @@ const monitor = async () => {
         return;
       }
 
-            stdout = stdout.split(/\r?\n/)
-            stdout = stdout[1].trim().split(/\s+/)
+      stdout = stdout.split(/\r?\n/);
+      stdout = stdout[1].trim().split(/\s+/);
 
       // DISK SPACE MONITORING
       const io = getIO();
@@ -106,84 +115,36 @@ const monitor = async () => {
         }
       });
 
+      let data: any = {};
+
+      data.diskSpace = {
+        DB: process.env.DB_NAME,
+        size: stdout[1],
+        used: stdout[2],
+        available: stdout[3],
+        use: stdout[4]
+      };
+      data.action = "update";
+      omnihitDashboardSession(data);
     });
  
-
-
-        // WHATS SESSION SIZE MONITORING
-        // const whatsapps = await ListWhatsAppsService();
-
-        // whatsapps.forEach(async whats => {
-
-
-
-        //     const sourcePath = path.join(__dirname, `../../.wwebjs_auth/`, `session-bd_${whats.id}`)
-
-        //     if (fs.existsSync(sourcePath)) {
-
-        //         try {
-
-        //             const fastFolderSizeAsync = promisify(fastFolderSize)
-
-        //             let size = await fastFolderSizeAsync(sourcePath)
-
-        //             size = convertBytes(size)
-
-
-        //             // SESSION MONITORING
-        //             const io = getIO();
-        //             io.emit("whatsappSessionMonit", {
-        //                 action: "update",
-        //                 whatsappSessionSize: {
-        //                     id: whats.id,
-        //                     sessionSize: size
-        //                 }
-        //             });
-        //         }
-        //         catch (err) {
-        //             console.log('An error occurred while get info from the directory: ', err);
-        //         }
-
-        //     }
-        //     else {
-
-        //         // console.log('Directory not found to get size info: ', sourcePath)
-
-        //     }
-
-        // });
-
-
-
   } catch (error) {
-        console.log('>>> SchedulingNotifiySendMessage.ts error: ', error)
+    console.log(">>> SchedulingNotifiySendMessage.ts error: ", error);
   }
-
 };
 
-
 const SchedulingNotifySendMessage = async () => {
-
   try {
     clearInterval(_fifo);
 
-        await monitor()
-
+    await monitor();
   } catch (error) {
-        console.log('error on SchedulingNotifySendMessage: ', error)
-    }
-    finally {
+    console.log("error on SchedulingNotifySendMessage: ", error);
+  } finally {
     _fifo = setInterval(SchedulingNotifySendMessage, 5000);
   }
-}
+};
 
 _fifo = setInterval(SchedulingNotifySendMessage, 5000);
 
-
-module.exports = SchedulingNotifySendMessage
-
-
-
-
-
-
+module.exports = SchedulingNotifySendMessage;

backend/src/helpers/SendWhatsappMessageSocket.ts

@@ -1,21 +1,33 @@
 import { getIO } from "../libs/socket";
 import Ticket from "../models/Ticket";
+import sendWhatsAppMessageOfficialAPI from "./sendWhatsAppMessageOfficialAPI"
 
+function sendWhatsAppMessageSocket(
+  ticket: Ticket,
+  body: string,
+  quotedMsgSerializedId?: string | undefined,
+  number?: string
+) {
+  const { phoneNumberId } = ticket;
 
-function sendWhatsAppMessageSocket(ticket: Ticket, body: string, quotedMsgSerializedId?: string | undefined, number?: string ) {
+  if (phoneNumberId) {
+    sendWhatsAppMessageOfficialAPI(ticket, body, quotedMsgSerializedId);
+    return;
+  }
 
   const io = getIO();
 
   io.to(`session_${ticket.whatsappId.toString()}`).emit("send_message", {
     action: "create",
     msg: {
-            number: number ? number : `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
+      number: number
+        ? number
+        : `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
       body: body,
       quotedMessageId: quotedMsgSerializedId,
       linkPreview: false
     }
   });
-
 }
 
 export default sendWhatsAppMessageSocket;

backend/src/helpers/SerializeUser.ts

@@ -4,6 +4,7 @@ import User from "../models/User";
 interface SerializedUser {
   id: number;
   name: string;
+  positionCompany: string;
   email: string;
   profile: string;
   queues: Queue[];
@@ -13,6 +14,7 @@ export const SerializeUser = (user: User): SerializedUser => {
   return {
     id: user.id,
     name: user.name,
+    positionCompany: user.positionCompany,
     email: user.email,
     profile: user.profile,
     queues: user.queues

backend/src/helpers/SetMessageAsRead.ts

@@ -1,12 +1,27 @@
+import { Op } from "sequelize"
 import { getWbot } from "../libs/wbot";
+import Message from "../models/Message"
 import Ticket from "../models/Ticket";
+import Whatsapp from "../models/Whatsapp";
 import endPointQuery from "./old_EndPointQuery";
 
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+
 export async function setMessageAsRead(ticket: Ticket) {
+  if (ticket?.phoneNumberId) {  
+    return;
+  }
 
   const wbot_url = await getWbot(ticket.whatsappId);
 
-    console.log('from wbotMessagelistener wbot_url: ', wbot_url, ' | ticket.contact.number: ', ticket.contact.number);
+  console.log(
+    "from wbotMessagelistener wbot_url: ",
+    wbot_url,
+    " | ticket.contact.number: ",
+    ticket.contact.number
+  );
 
-    await endPointQuery(`${wbot_url}/api/sendSeen`, { number: `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us` });
+  await endPointQuery(`${wbot_url}/api/sendSeen`, {
+    number: `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`
+  });
 }

backend/src/helpers/TicketConfig.ts

@@ -13,11 +13,11 @@ import {
 } from "date-fns";
 import ptBR from "date-fns/locale/pt-BR";
 
-const isHoliday = async () => {
+const isHoliday = async (number: string | number) => {
   let obj = { set: false, msg: "" };
 
   const holiday = await SettingTicket.findOne({
-    where: { key: "holiday" }
+    where: { key: "holiday", number }
   });
 
   if (
@@ -50,11 +50,11 @@ const isHoliday = async () => {
   return obj;
 };
 
-const isWeekend = async () => {
+const isWeekend = async (number: string | number) => {
   let obj = { set: false, msg: "" };
 
   const weekend = await SettingTicket.findOne({
-    where: { key: "weekend" }
+    where: { key: "weekend", number }
   });
 
   if (
@@ -62,7 +62,6 @@ const isWeekend = async () => {
     weekend.value == "enabled" &&
     weekend.message?.trim()?.length > 0
   ) {
-
     // Specify your desired timezone
     const brazilTimeZone = "America/Sao_Paulo";
 
@@ -100,8 +99,7 @@ const isWeekend = async () => {
         obj.set = true;
         obj.msg = weekend.message;
       }
-    }
-    else{
+    } else {
       //  obj.set = true;
       //  obj.msg = weekend.message;
     }
@@ -109,11 +107,11 @@ const isWeekend = async () => {
   }
 };
 
-async function isOutBusinessTime() {
+async function isOutBusinessTime(number: string | number) {
   let obj = { set: false, msg: "" };
 
   const outBusinessHours = await SettingTicket.findOne({
-    where: { key: "outBusinessHours" }
+    where: { key: "outBusinessHours", number }
   });
 
   let isWithinRange = false;

backend/src/helpers/TrySendMessageMultiSession.ts

@@ -1,49 +0,0 @@
-
-import Ticket from "../models/Ticket";
-import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
-import GetTicketWbot from "./GetTicketWbot";
-
-const sendMessageMultiSession = async (ticket: Ticket, body?: any, quotedMsgSerializedId?: any, sendSeen?: boolean) => {
-
-    let sentMessage: any = ''
-
-    const listWhatsapp: any = await ListWhatsAppsNumber(ticket.whatsappId, 'CONNECTED')
-
-    if (listWhatsapp.length > 0) {
-
-        for (let w = 0; w < listWhatsapp.length; w++) {
-
-            if(listWhatsapp[w].id == ticket.whatsappId) continue
-
-            try {
-
-                console.log('CHANGE THE WHATSAPP SESSION ID: ', listWhatsapp[w].id)
-
-                await ticket.update({ whatsappId: listWhatsapp[w].id })
-
-                const wbot = await GetTicketWbot(ticket);
-
-                if (sendSeen) {
-
-                    await wbot.sendSeen(`${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`);
-
-                }
-                else if (body) {
-
-                    sentMessage = await wbot.sendMessage(`${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`, body, { quotedMessageId: quotedMsgSerializedId, linkPreview: false });
-
-                }
-
-                break
-
-            } catch (error) {
-                console.log('Cannot send send the message using the whatsapp id: ', listWhatsapp[w].id, ' | error: ', error)
-            }
-
-        }
-    }
-
-    return sentMessage
-};
-
-export default sendMessageMultiSession;

backend/src/helpers/WhatsappOfficialAPI.ts

@@ -0,0 +1,11 @@
+import axios from "axios";
+
+const api = axios.create({
+  baseURL: process.env.URL_WHATSAPP_API,
+  headers: {
+    Accept: "application/json",
+    Authorization: `Bearer ${process.env.TOKEN}`
+  }
+});
+
+export default api;

backend/src/helpers/WhatsappOfficialNumberInfo.ts

@@ -0,0 +1,21 @@
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+
+async function whatsappOfficialNumberInfo(wabaId: string) {
+  try {
+    const { data } = await whatsappOfficialAPI.get(
+      `/${process.env.VERSION}/${wabaId}/phone_numbers`
+    );
+    console.log("data: ", data);
+
+    if (data && Object.keys(data).length > 0) {
+      return data.data[0];
+    }
+  } catch (error) {
+    console.log(
+      `There was an error into whatsappOfficialNumberInfo method : ${error}`
+    );
+  }
+
+  return null;
+}
+export default whatsappOfficialNumberInfo;

backend/src/helpers/WhoIsOnlineMonitor.ts

@@ -67,7 +67,7 @@ const monitor = async () => {
 
         const usersSocket = require('./../libs/socket');
 
-        if (usersSocket.ob) {
+        if (usersSocket?.ob) {
 
             if (count > 1) {
                 count = 0

backend/src/helpers/old_EndPointQuery.ts

@@ -1,39 +1,28 @@
 const fsPromises = require("fs/promises");
-const fs = require('fs')
-import axios from 'axios';
+const fs = require("fs");
+import axios from "axios";
 import * as https from "https";
 
 const endPointQuery = async (url: string, data: any) => {
-
-    let response: any = null
+  let response: any = null;
 
   try {
-
     response = await axios.post(url, data);
 
-        console.log(`TEST URL CLIENT POST ROUTE: ${url} | STATUS CODE: ${response.status}`);
-
-
+    console.log(
+      `TEST URL CLIENT POST ROUTE: ${url} | STATUS CODE: ${response.status}`
+    );
   } catch (err: any) {
-
     if (err.response) {
-            // The client was given an error response (5xx, 4xx)
-            // console.log('err.response: ', err.response)
-            console.log('err.response: ', err.response)
-
-            // return { data: err.response.data, status: err.response.status }
-
+      console.log("err.response: ", err.response);
     } else if (err.request) {
-            // The client never received a response, and the request was never left
-            console.log('err.request: ', err.request)
+      console.log("err.request: ", err.request);
     } else {
-            // Anything else
       console.error(`Erro ao consultar endpoint ${url}: ${err}`);
     }
   }
 
-    return response
-
-}
+  return response;
+};
 
 export default endPointQuery;

backend/src/helpers/removeUserFromOnlineList.ts

@@ -0,0 +1,17 @@
+const usersSocket = require("../libs/socket");
+
+export const removeUserFromOlineList = (userId: any) => {
+  let index = usersSocket?.ob?.listOnline?.findIndex((o: any) => o?.id == userId);
+
+  if (index != -1) {
+    usersSocket?.ob?.listOnline?.splice(index, 1);
+  }
+
+  index = -1;
+
+  index = usersSocket?.ob?.listOnlineAux?.findIndex((o: any) => o?.id == userId);
+
+  if (index != -1) {
+    usersSocket?.ob?.listOnlineAux?.splice(index, 1);
+  }
+};

backend/src/helpers/sendWhatsAppMessageOfficialAPI.ts

@@ -0,0 +1,81 @@
+import { getIO } from "../libs/socket";
+import Contact from "../models/Contact";
+import Ticket from "../models/Ticket";
+import {
+  isValidMsg,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+
+async function sendWhatsAppMessageOfficialAPI(
+  ticket: Ticket,
+  body: string,
+  quotedMsgSerializedId?: any | undefined,
+  _template?: any
+) {
+  const { contactId, phoneNumberId } = ticket;
+
+  const contact: any = await Contact.findByPk(contactId);
+
+  const { number } = contact;
+
+  let data: any = {
+    messaging_product: "whatsapp",
+    recipient_type: "individual",
+    to: number
+  };
+
+  if (_template) {
+    const { template } = _template;
+    data = {
+      ...data,
+      type: "template",
+      template
+    };
+  } else {
+    data = {
+      ...data,
+      type: "text",
+      text: {
+        preview_url: true,
+        body
+      }
+    };
+  }
+
+  if (quotedMsgSerializedId) {
+    data = { ...data, context: { message_id: quotedMsgSerializedId.id } };
+  }
+
+  if (!isValidMsg({ type: data.type })) {
+    return;
+  }
+
+  console.log("SEND MESSAGE: ", JSON.stringify(data, null,2));
+
+  whatsappOfficialAPI
+    .post(`/${process.env.VERSION}/${phoneNumberId}/messages`, data)
+    .then(response => {
+      console.log("Response:", response.data);
+
+      let msg = {};
+
+      msg = {
+        ...msg,
+        id: { id: response.data.messages[0].id },
+        fromMe: true,
+        type: "chat",
+        read: false,
+        phoneNumberId,
+        body
+      };
+
+      verifyMessage(msg, ticket, contact, quotedMsgSerializedId?.id);
+    })
+    .catch(error => {
+      console.log("Error on try request: ", error.response.data.error.message);
+    });
+}
+
+export default sendWhatsAppMessageOfficialAPI;

backend/src/helpers/sendWhatsMediaOfficialAPI.ts

@@ -0,0 +1,106 @@
+import { MessageMedia } from "whatsapp-web.js";
+import { getIO } from "../libs/socket";
+import Contact from "../models/Contact";
+import Ticket from "../models/Ticket";
+import {
+  isValidMsg,
+  mediaTypeWhatsappOfficial,
+  verifyMediaMessage,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+
+import ffmpeg from "fluent-ffmpeg";
+import fs from "fs";
+
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+import path from "path";
+
+import { convertAudioToOgg } from "../helpers/ConvertAudio";
+import { bytesToMB } from "./BytesToMB";
+import isThisHour from "date-fns/esm/isThisHour/index";
+import AppError from "../errors/AppError";
+
+async function sendWhatsMediaOfficialAPI(
+  ticket: Ticket,
+  media: any,
+  type: any,
+  mic_audio?: any
+) {
+  const { contactId, phoneNumberId } = ticket;
+
+  const contact: any = await Contact.findByPk(contactId);
+
+  const { number } = contact;
+
+  let { filename } = MessageMedia.fromFilePath(media.path);
+
+  const { originalname } = media;
+
+  console.log("mic_audio: ", mic_audio);
+
+  if (type == "audio" && mic_audio) {
+    const inputFile = media.path;
+
+    const fileNameWithoutExtension = path.basename(
+      media.path,
+      path.extname(media.path)
+    );
+
+    const outputFile = `${
+      inputFile.split(fileNameWithoutExtension)[0]
+    }${fileNameWithoutExtension}`;
+
+    try {
+      await convertAudioToOgg(inputFile, outputFile);
+      media = MessageMedia.fromFilePath(`${outputFile}.ogg`);
+      filename = media.filename;
+    } catch (error) {
+      console.error("Conversion failed:", error);
+    }
+  }
+
+  let data: any = {
+    messaging_product: "whatsapp",
+    recipient_type: "individual",
+    to: number,
+    type,
+    [type]: {
+      link: `${process.env.URL_WHATSAPP_MEDIA}/${filename}`
+    }
+  };
+
+  if (type == "document") {
+    data.document = { ...data.document, filename: originalname };
+  }
+
+  console.log("PAYLOAD MEDIA: ", data);
+
+  if (!isValidMsg({ type })) {
+    return;
+  }
+
+  whatsappOfficialAPI
+    .post(`/${process.env.VERSION}/${phoneNumberId}/messages`, data)
+    .then(response => {
+      console.log("Response:", response.data);
+
+      let msg = {};
+
+      msg = {
+        ...msg,
+        id: { id: response.data.messages[0].id },
+        ticketId: ticket.id,
+        body: filename,
+        fromMe: true,
+        read: false,
+        phoneNumberId
+      };
+
+      verifyMediaMessage(msg, ticket, contact, media);
+    })
+    .catch(error => {
+      console.log("Error on try request: ", error.response.data.error.message);
+    });
+}
+
+export default sendWhatsMediaOfficialAPI;

backend/src/libs/socket.ts

@@ -139,7 +139,7 @@ export const initIO = (httpServer: Server): SocketIO => {
         lstOnline.push({ id: userId, status: "online", try: 0 });
 
         lstOnlineAux.push({ id: userId });
-        console.log(" 1 PUSHED NEW USER ID 1: ", userId);
+        console.log(" 1 - PUSHED NEW USER ID 1: ", userId);
 
         obj.listOnline = lstOnline;
       } else {
@@ -154,7 +154,7 @@ export const initIO = (httpServer: Server): SocketIO => {
         if (index == -1) {
           lstOnline.push({ id: userId, status: "online", try: 0 });
 
-          console.log(" 2 PUSHED NEW USER ID: ", userId);
+          console.log("  2 - PUSHED NEW USER ID: ", userId);
 
           obj.listOnline = lstOnline;
         } else {

backend/src/middleware/isAuth.ts

@@ -23,6 +23,7 @@ const isAuth = (req: Request, res: Response, next: NextFunction): void => {
 
   try {
     const decoded = verify(token, authConfig.secret); 
+
     const { id, profile } = decoded as TokenPayload;
 
     req.user = {

backend/src/models/Message.ts

@@ -34,10 +34,15 @@ class Message extends Model<Message> {
   @Column(DataType.TEXT)
   body: string;
 
+  @Column
+  phoneNumberId: string;
+
   @Column(DataType.STRING)
   get mediaUrl(): string | null {
     if (this.getDataValue("mediaUrl")) {
-      return `${process.env.BACKEND_URL}:${process.env.PROXY_PORT}/public/${this.getDataValue("mediaUrl")}`;
+      return `${process.env.BACKEND_URL}:${
+        process.env.PROXY_PORT
+      }/public/${this.getDataValue("mediaUrl")}`;
     }
     return null;
   }

backend/src/models/SettingTicket.ts

@@ -30,6 +30,9 @@ class SettingTicket extends Model<SettingTicket> {
   @Column
   key: string;
 
+  @Column
+  number: string;
+
   @CreatedAt
   createdAt: Date;
 

backend/src/models/Ticket.ts

@@ -45,6 +45,9 @@ class Ticket extends Model<Ticket> {
   @Column
   statusChatEnd: string;
 
+  @Column
+  phoneNumberId: string;
+
   @CreatedAt
   createdAt: Date;
 

backend/src/models/User.ts

@@ -42,6 +42,9 @@ class User extends Model<User> {
   @Column
   tokenVersion: number;
   
+  @Column
+  positionCompany: string;
+  
   @Default("admin")
   @Column
   profile: string;
@@ -51,7 +54,6 @@ class User extends Model<User> {
 
   @UpdatedAt
   updatedAt: Date;
-
   @HasMany(() => Ticket)
   tickets: Ticket[];
  

backend/src/models/Whatsapp.ts

@@ -62,6 +62,20 @@ class Whatsapp extends Model<Whatsapp> {
   @Column
   urlApi: string;
 
+  @Column
+  phoneNumberId: string;
+
+  @Column
+  classification: string;
+
+  @Column
+  wabaId: string;
+
+  @Default(false)
+  @AllowNull
+  @Column
+  isOfficial: boolean;
+
   @Default(false)
   @AllowNull
   @Column

backend/src/routes/authRoutes.ts

@@ -11,6 +11,6 @@ authRoutes.post("/login", SessionController.store);
 
 authRoutes.post("/refresh_token", SessionController.update);
 
-authRoutes.delete("/logout", isAuth, SessionController.remove);
+authRoutes.delete("/logout/:userId", isAuth, SessionController.remove);
 
 export default authRoutes;

backend/src/routes/queueRoutes.ts

@@ -9,6 +9,8 @@ queueRoutes.get("/queue", isAuth, QueueController.index);
 
 queueRoutes.post("/queue", isAuth, QueueController.store);
 
+queueRoutes.post("/queue/customization", QueueController.customization);
+
 queueRoutes.get("/queue/:queueId", isAuth, QueueController.show);
 
 queueRoutes.put("/queue/:queueId", isAuth, QueueController.update);

backend/src/routes/settingRoutes.ts

@@ -7,6 +7,8 @@ const settingRoutes = Router();
 
 settingRoutes.get("/settings", SettingController.index);
 
+settingRoutes.get("/settings/ticket/:number", SettingController.ticketSettings);     
+
 // routes.get("/settings/:settingKey", isAuth, SettingsController.show);
 
 settingRoutes.put(

backend/src/routes/userRoutes.ts

@@ -6,6 +6,8 @@ import * as UserController from "../controllers/UserController";
 const userRoutes = Router();
 
 
+userRoutes.get("/users/all", isAuth, UserController.all);
+
 userRoutes.get("/users", isAuth, UserController.index); 
 
 userRoutes.post("/users", isAuth, UserController.store); 

backend/src/routes/whatsappRoutes.ts

@@ -5,12 +5,26 @@ import * as WhatsAppController from "../controllers/WhatsAppController";
 
 const whatsappRoutes = express.Router();
 
-
-
 whatsappRoutes.get("/whatsapp/", isAuth, WhatsAppController.index);
 
 whatsappRoutes.post("/whatsapp/", isAuth, WhatsAppController.store);
 
+whatsappRoutes.get(
+  "/whatsapp/official/matchQueue",
+  WhatsAppController.whatsAppOfficialMatchQueue
+);
+
+whatsappRoutes.get(
+  "/whatsapp/official/matchQueueUser",
+  WhatsAppController.whatsAppOfficialMatchQueueUser
+);
+
+whatsappRoutes.get("/whatsapp/official/media/:filename", WhatsAppController.media);
+
+whatsappRoutes.post("/whatsapp/webhook", WhatsAppController.weebhook);
+
+whatsappRoutes.get("/whatsapp/webhook", WhatsAppController.weebhook);
+
 whatsappRoutes.get("/whatsapp/:whatsappId", isAuth, WhatsAppController.show);
 
 whatsappRoutes.put("/whatsapp/:whatsappId", isAuth, WhatsAppController.update);

backend/src/server.ts

@@ -7,6 +7,8 @@ import User from "./models/User";
 import Whatsapp from "./models/Whatsapp";
 import endPointQuery from "./helpers/EndPointQuery";
 import { cacheSize, flushCache, loadTicketsCache } from "./helpers/TicketCache";
+
+import "./helpers/CloseBotTickets";
 import { loadContactsCache } from "./helpers/ContactsCache";
 import { loadSchedulesCache } from "./helpers/SchedulingNotifyCache";
 import { delRestoreControllFile } from "./helpers/RestoreControll";
@@ -43,13 +45,17 @@ gracefulShutdown(server);
 
   loadSettings();
 
-  let whatsapps: any = await Whatsapp.findAll({ attributes: ["id", "url"] });
-
-  // console.log('whatsapps: ', whatsapps)
+  let whatsapps: any = await Whatsapp.findAll({
+    attributes: ["id", "url", "phoneNumberId"]
+  }); 
 
   if (whatsapps && whatsapps.length > 0) {
     for (let i = 0; i < whatsapps.length; i++) {
       try {
+        const { phoneNumberId } = whatsapps[i];
+
+        if (phoneNumberId) continue;
+
         console.log(
           `API URL: ${whatsapps[i].dataValues.url}/api/connection/status`
         );

backend/src/services/MessageServices/CreateMessageService.ts

@@ -18,9 +18,9 @@ interface Request {
   messageData: MessageData;
 }
 
-const CreateMessageService = async ({ messageData }: Request): Promise<Message> => {
-
-  // console.log('UPSERT MESSAGE messageData: ', messageData)
+const CreateMessageService = async ({
+  messageData
+}: Request): Promise<Message> => {  
 
   try {
     
@@ -46,22 +46,13 @@ const CreateMessageService = async ({ messageData }: Request): Promise<Message>
       throw new Error("ERR_CREATING_MESSAGE");
     }
 
-
-  if (message.ticket.status != 'queueChoice') {
-
-
-    // TEST DEL  
-    await updateTicketCacheByTicketId(message.ticket.id,
-      {
+    if (message.ticket.status != "queueChoice") { 
+      await updateTicketCacheByTicketId(message.ticket.id, {
         lastMessage: message.body,
         updatedAt: new Date(message.ticket.updatedAt).toISOString(),
-        'contact.profilePicUrl': message.ticket.contact.profilePicUrl,
+        "contact.profilePicUrl": message.ticket.contact.profilePicUrl,
         unreadMessages: message.ticket.unreadMessages
-      })
-    //  
-
-    console.log('message.ticketId.toString(): ', message.ticketId.toString())
-    console.log('message.ticket.status: ',message.ticket.status)
+      });  
 
       const io = getIO();
       io.to(message.ticketId.toString())
@@ -73,18 +64,13 @@ const CreateMessageService = async ({ messageData }: Request): Promise<Message>
           ticket: message.ticket,
           contact: message.ticket.contact
         });
-
     }
 
-
     return message;
-    
   } catch (error: any) {
-    console.error('===> Error on CreateMessageService.ts file: \n', error)
+    console.error("===> Error on CreateMessageService.ts file: \n", error);
     throw new AppError(error.message);
   }
-
-  
 };
 
 export default CreateMessageService;

backend/src/services/SettingServices/UpdateSettingTicket.ts

@@ -7,6 +7,7 @@ interface Request {
   endTime: string;
   value: string;
   message: string;
+  number: string;
 }
 
 const updateSettingTicket = async ({
@@ -14,16 +15,30 @@ const updateSettingTicket = async ({
   startTime,
   endTime,
   value,
-  message
+  message,
+  number
 }: Request): Promise<SettingTicket | undefined> => {
   try {
-    const businessHours = await SettingTicket.findOne({ where: { key } });
+    let businessHours = await SettingTicket.findOne({ where: { key, number } });
 
     if (!businessHours) {
-      throw new AppError("ERR_NO_SETTING_FOUND", 404);
+      // throw new AppError("ERR_NO_SETTING_FOUND", 404);
+
+      businessHours = await SettingTicket.create({
+        key,
+        startTime,
+        endTime,
+        value,
+        message,
+        number
+      });
+      return businessHours;
     }
 
-    await businessHours.update({ startTime, endTime, message, value });
+    await businessHours.update(
+      { startTime, endTime, message, value, number },
+      { where: { key, number } }
+    );
 
     return businessHours;
   } catch (error: any) {

backend/src/services/TicketServices/CreateTicketService.ts

@@ -15,6 +15,9 @@ import TicketEmiterSumOpenClosedByUser from "../../helpers/OnlineReporEmiterInfo
 import { createOrUpdateTicketCache } from "../../helpers/TicketCache";
 import User from "../../models/User";
 import whatsappQueueMatchingUserQueue from "../../helpers/whatsappQueueMatchingUserQueue";
+import Whatsapp from "../../models/Whatsapp";
+import ListWhatsAppsForQueueService from "../WhatsappService/ListWhatsAppsForQueueService";
+import { json } from "sequelize";
 let flatten = require("flat");
 
 interface Request {
@@ -22,18 +25,50 @@ interface Request {
   status: string;
   userId: number;
   queueId?: number | undefined;
+  whatsappId?: number | string;
 }
 
 const CreateTicketService = async ({
   contactId,
   status,
   userId,
-  queueId = undefined
+  queueId = undefined,
+  whatsappId
 }: Request): Promise<Ticket> => {
-  console.log("========> queueId:  ", queueId);
-
   try {
-    const defaultWhatsapp = await GetDefaultWhatsApp(userId);
+    let defaultWhatsapp;
+
+    if (whatsappId) {
+      defaultWhatsapp = await Whatsapp.findByPk(whatsappId);
+    } else {
+      defaultWhatsapp = await GetDefaultWhatsApp({ userId, queueId });
+    }
+
+    // if (queueId) {
+    //   const whatsappsByQueue = await ListWhatsAppsForQueueService(queueId);
+
+    //   const exist = await CheckContactOpenTickets(
+    //     contactId,
+    //     defaultWhatsapp.id,
+    //     true
+    //   );
+
+    //   console.log(
+    //     "whatsappsByQueue: ",
+    //     JSON.stringify(whatsappsByQueue, null, 6)
+    //   );
+
+    //   if (exist) {
+    //     console.log("kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk");
+    //   }
+
+    //   return new Ticket();
+    // }
+
+    // console.log(JSON.stringify(defaultWhatsapp, null, 2));
+    // throw new AppError("test error");
+
+    const { phoneNumberId } = defaultWhatsapp;
 
     const user = await User.findByPk(userId, { raw: true });
 
@@ -47,6 +82,13 @@ const CreateTicketService = async ({
       queueId = matchingQueue ? matchingQueue.queueId : undefined;
     }
 
+    console.log(
+      "xxxxxxxxxxxx contactId: ",
+      contactId,
+      " | defaultWhatsapp.id: ",
+      defaultWhatsapp.id
+    );
+
     await CheckContactOpenTickets(contactId, defaultWhatsapp.id);
 
     const { isGroup } = await ShowContactService(contactId);
@@ -56,7 +98,8 @@ const CreateTicketService = async ({
       status,
       isGroup,
       userId,
-      queueId
+      queueId,
+      phoneNumberId
     });
 
     const ticket = await Ticket.findByPk(id, { include: ["contact"] });

backend/src/services/TicketServices/FindOrCreateTicketService.ts

@@ -13,11 +13,15 @@ const FindOrCreateTicketService = async (
   contact: Contact,
   whatsappId: number,
   unreadMessages: number,
-  groupContact?: Contact
+  groupContact?: Contact, 
 ): Promise<Ticket> => {
   try {
     let ticket;
 
+    // else if (getSettingValue("whatsaAppCloudApi")?.value == "enabled") {
+
+    // }
+
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
       let whats = await ListWhatsAppsNumber(whatsappId);
 
@@ -41,10 +45,8 @@ const FindOrCreateTicketService = async (
       });
     }
 
-    const { queues, greetingMessage } = await ShowWhatsAppService(whatsappId);
+    const { queues, greetingMessage, phoneNumberId } = await ShowWhatsAppService(whatsappId);
 
-    //Habilitar esse caso queira usar o bot
-    // const botInfo = await BotIsOnQueue('botqueue')
     const botInfo = { isOnQueue: false };
 
     if (ticket) {
@@ -72,8 +74,6 @@ const FindOrCreateTicketService = async (
       ticket = await Ticket.findOne({
         where: {
           updatedAt: {
-            //[Op.between]: [+subHours(new Date(), 2), +new Date()]
-
             // Tempo osioso para a ura responder  thuanny
             //[Op.between]: [+subMinutes(new Date(), 30), +new Date()]
 
@@ -106,15 +106,9 @@ const FindOrCreateTicketService = async (
         status: status,
         isGroup: !!groupContact,
         unreadMessages,
-        whatsappId
+        whatsappId,
+        phoneNumberId
       });
-
-      // TEST DEL
-
-      // const { name } = await ShowContactService(contact.id);
-      // console.log('FIND OR CREATE TICKET SERVICE NAME: ', contact.name, ' STATUS: ', status)
-
-      //
     }
 
     ticket = await ShowTicketService(ticket.id);

backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts

@@ -0,0 +1,147 @@
+import { subHours, subMinutes, subSeconds } from "date-fns";
+import { Op } from "sequelize";
+import BotIsOnQueue from "../../helpers/BotIsOnQueue";
+import Contact from "../../models/Contact";
+import Ticket from "../../models/Ticket";
+import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
+import ShowTicketService from "./ShowTicketService";
+import AppError from "../../errors/AppError";
+import { userInfo } from "os"; 
+import ShowQueueService from "../QueueService/ShowQueueService";
+import UpdateTicketService from "./UpdateTicketService";
+
+
+const FindOrCreateTicketServiceBot = async (
+    contact: Contact,
+    whatsappId: number,
+    unreadMessages: number,
+    groupContact?: Contact
+): Promise<any> => {
+
+    try {
+
+        let ticket = await Ticket.findOne({
+            where: {
+                status: {
+                    [Op.or]: ["open", "pending", "queueChoice"]
+                },
+                contactId: groupContact ? groupContact.id : contact.id
+            }
+        });
+
+        const { queues, greetingMessage } = await ShowWhatsAppService(whatsappId);
+
+
+        //Habilitar esse caso queira usar o bot
+        const botInfo = await BotIsOnQueue('botqueue')
+        // const botInfo = { isOnQueue: false }
+
+
+
+        if (ticket) {
+            await ticket.update({ unreadMessages });
+        }
+
+        // if (!ticket && groupContact) {
+        //     ticket = await Ticket.findOne({
+        //         where: {
+        //             contactId: groupContact.id
+        //         },
+        //         order: [["updatedAt", "DESC"]]
+        //     });
+
+
+
+        //     if (ticket) {
+
+        //         await ticket.update({
+        //             status: "pending",
+        //             userId: null,
+        //             unreadMessages
+        //         });
+        //     }
+        // }
+
+        if (!ticket && !groupContact) {
+
+            console.log('BOT CREATING OR REOPENING THE TICKET')
+
+            ticket = await Ticket.findOne({
+                where: {
+                    contactId: contact.id,
+                    userId: botInfo.userIdBot
+                },
+                order: [["updatedAt", "DESC"]]
+            });
+
+            if (ticket) {
+
+                await ticket.update({
+                    status: "open",
+                    userId: botInfo.userIdBot,
+                    unreadMessages
+                });
+
+                console.log('lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
+
+                await dialogFlowStartContext(contact, ticket, botInfo);
+
+            }
+        }
+
+        let created = false
+
+        if (!ticket) {
+
+            created = true
+
+            let status = "open"
+
+            if (queues.length > 1 && !botInfo.isOnQueue) {
+                status = "queueChoice"
+            }
+
+            ticket = await Ticket.create({
+                contactId: groupContact ? groupContact.id : contact.id,
+                status: status,
+                userId: botInfo.userIdBot,
+                isGroup: !!groupContact,
+                unreadMessages,
+                whatsappId
+            });
+
+            console.log('yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy')
+
+            await dialogFlowStartContext(contact, ticket, botInfo);
+
+        }
+
+        ticket = await ShowTicketService(ticket.id);
+
+        return { ticket, created };
+
+    } catch (error: any) {
+        console.error('===> Error on FindOrCreateTicketServiceBot.ts file: \n', error)
+        throw new AppError(error.message);
+    }
+};
+
+export default FindOrCreateTicketServiceBot;
+
+async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo: any) {
+
+    let msg: any = { type: 'chat', from: `${contact.number}@c.us`, body: '0' };
+
+    let queue = await ShowQueueService(botInfo.botQueueId);
+
+    await UpdateTicketService({
+        ticketData: { queueId: queue.id },
+        ticketId: ticket.id
+    });
+
+    ticket = await ShowTicketService(ticket.id); 
+
+    // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
+ 
+}
+

backend/src/services/TicketServices/ListTicketTimeLife.ts

@@ -1,47 +1,60 @@
-
-import { Sequelize, } from "sequelize";
+import { Sequelize } from "sequelize";
 
 const dbConfig = require("../../config/database");
 const sequelize = new Sequelize(dbConfig);
-const { QueryTypes } = require('sequelize');
+const { QueryTypes } = require("sequelize");
 
 import { splitDateTime } from "../../helpers/SplitDateTime";
-import format from 'date-fns/format';
-import ptBR from 'date-fns/locale/pt-BR';
-
+import format from "date-fns/format";
+import ptBR from "date-fns/locale/pt-BR";
 
 interface Request {
   timeseconds: string | number;
   status: string;
+  number?: string;
   userId?: string | number;
 }
 
-const ListTicketTimeLife = async ({timeseconds, status, userId }: Request): Promise<any[]> => {
+const ListTicketTimeLife = async ({
+  timeseconds,
+  status,
+  number,
+  userId
+}: Request): Promise<any[]> => {
+  let tickets = [];
 
-    let tickets = []
-
-    let currentDate = format(new Date(), 'yyyy-MM-dd HH:mm:ss', { locale: ptBR })
+  let currentDate = format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR });
 
   // console.log('------------------> currentDate: ', currentDate)
 
   if (userId) {
     // CONSULTANDO FILAS PELO ID DO USUARIO
-        tickets = await sequelize.query(`select user.id as user_id, user.name as user_name, t.id as ticket_id from Tickets as t inner join Users as user on
-        t.userId = user.id and user.name = 'botqueue' and t.status='${status}' and (TIMESTAMPDIFF(SECOND, t.updatedAt, '${currentDate}')) >= ${timeseconds};`, { type: QueryTypes.SELECT });
-
+    tickets = await sequelize.query(
+      `select user.id as user_id, user.name as user_name, t.id as ticket_id from Tickets as t inner join Users as user on
+        t.userId = user.id and user.name = 'botqueue' and t.status='${status}' and (TIMESTAMPDIFF(SECOND, t.updatedAt, '${currentDate}')) >= ${timeseconds};`,
+      { type: QueryTypes.SELECT }
+    );
+  } else if (number) {
+    // CONSULTANDO TICKETS PELO WHATSAPP
+    tickets = await sequelize.query(
+      `SELECT t.id AS ticket_id
+       FROM Tickets t
+       JOIN Whatsapps w ON t.whatsappId = w.id 
+       AND w.number = ${number}
+       WHERE t.status = 'open' 
+       AND TIMESTAMPDIFF(SECOND, t.updatedAt, '${currentDate}') >= ${timeseconds};`,
+      { type: QueryTypes.SELECT }
+    ); 
   } else {
-
     // CONSULTANDO FILAS PELO USUARIO
-        tickets = await sequelize.query(`select id as ticket_id from Tickets where status='${status}' and 
-        (TIMESTAMPDIFF(SECOND, updatedAt, '${currentDate}')) >= ${timeseconds};`, { type: QueryTypes.SELECT });
-
+    tickets = await sequelize.query(
+      `select id as ticket_id from Tickets where status='${status}' and 
+        (TIMESTAMPDIFF(SECOND, updatedAt, '${currentDate}')) >= ${timeseconds};`,
+      { type: QueryTypes.SELECT }
+    );
   }
 
   return tickets;
 };
 
 export default ListTicketTimeLife;
-
-
-
-

backend/src/services/TicketServices/ListTicketsService.ts

@@ -194,8 +194,12 @@ const ListTicketsService = async ({
 
     const userProfile: any = await User.findByPk(userId)
 
-    if (userProfile.dataValues.profile != 'admin' && userProfile.dataValues.profile != 'master') {
-      whereCondition = { ...whereCondition, userId }
+    if (
+      userProfile.dataValues.profile != "admin" &&
+      userProfile.dataValues.profile != "master" 
+      // userProfile.dataValues.profile != "supervisor"
+    ) {
+      whereCondition = { ...whereCondition, userId };
     }
 
 

backend/src/services/TicketServices/UpdateTicketService.ts

@@ -9,6 +9,8 @@ import ShowTicketService from "./ShowTicketService";
 import { createOrUpdateTicketCache } from "../../helpers/TicketCache";
 import AppError from "../../errors/AppError";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
+import BotIsOnQueue from "../../helpers/BotIsOnQueue";
+import { deleteObject } from "../../helpers/RedisClient"
 var flatten = require("flat");
 
 interface TicketData {
@@ -48,7 +50,15 @@ const UpdateTicketService = async ({
     } = ticketData;
 
     const ticket = await ShowTicketService(ticketId);
-    // await SetTicketMessagesAsRead(ticket);
+
+    const botInfo = await BotIsOnQueue("botqueue");
+
+    if (
+      status == "closed" ||
+      (status == "open" && ticket && `${userId}` != `${botInfo.userIdBot}`)
+    ) {
+      deleteObject(`${ticket.whatsappId}`, `${ticket.contactId}`, "ura");
+    }
 
     const oldStatus = ticket.status;
     const oldUserId = ticket.user?.id;
@@ -69,7 +79,6 @@ const UpdateTicketService = async ({
     await ticket.reload();
 
     if (msg?.trim().length > 0) {
-      
       setTimeout(async () => {
         sendWhatsAppMessageSocket(ticket, msg);
       }, 2000);

backend/src/services/UserServices/AuthUserService.ts

@@ -10,6 +10,7 @@ import Queue from "../../models/Queue";
 interface SerializedUser {
   id: number;
   name: string;
+  positionCompany: string;
   email: string;
   profile: string;
   queues: Queue[];

backend/src/services/UserServices/CreateUserService.ts

@@ -8,6 +8,7 @@ interface Request {
   email: string;
   password: string;
   name: string;
+  positionCompany?: string;
   queueIds?: number[];
   profile?: string;
 }
@@ -15,6 +16,7 @@ interface Request {
 interface Response {
   email: string;
   name: string;
+  positionCompany: string;
   id: number;
   profile: string;
 }
@@ -23,6 +25,7 @@ const CreateUserService = async ({
   email,
   password,
   name,
+  positionCompany,
   queueIds = [],
   profile = "master"
 }: Request): Promise<Response> => {
@@ -70,6 +73,7 @@ const CreateUserService = async ({
         email,
         password,
         name,
+        positionCompany,
         profile
       },
       { include: ["queues"] }

backend/src/services/UserServices/DeleteUserService.ts

@@ -2,7 +2,7 @@ import User from "../../models/User";
 import AppError from "../../errors/AppError";
 import Ticket from "../../models/Ticket";
 import UpdateDeletedUserOpenTicketsStatus from "../../helpers/UpdateDeletedUserOpenTicketsStatus";
-
+import { set } from "../../helpers/RedisClient"
 
 const DeleteUserService = async (id: string | number): Promise<void> => {
   const user = await User.findOne({
@@ -13,6 +13,17 @@ const DeleteUserService = async (id: string | number): Promise<void> => {
     throw new AppError("ERR_NO_USER_FOUND", 404);
   }
 
+  if (user?.name?.trim() == "botqueue") {
+    let botInfo = JSON.stringify({
+      userId: 0,
+      queueId: 0,
+      botIsOnQueue: false
+    });
+    botInfo = JSON.parse(botInfo);
+
+    await set("botInfo", botInfo);
+  }
+
   const userOpenTickets: Ticket[] = await user.$get("tickets", {
     where: { status: "open" }
   });
@@ -21,9 +32,7 @@ const DeleteUserService = async (id: string | number): Promise<void> => {
     UpdateDeletedUserOpenTicketsStatus(userOpenTickets);
   }
 
- 
   await user.destroy();
-
 };
 
 export default DeleteUserService;

backend/src/services/UserServices/ListUserByWhatsappQueuesService.ts

@@ -0,0 +1,67 @@
+import { Sequelize } from "sequelize";
+import Whatsapp from "../../models/Whatsapp";
+import WhatsappQueue from "../../models/WhatsappQueue";
+import { List } from "whatsapp-web.js";
+const dbConfig = require("../../config/database");
+const { QueryTypes } = require("sequelize");
+
+const sequelize = new Sequelize(dbConfig);
+
+const ListWhatsappQueueByUserQueue = async (
+  userId: number | string,
+  profiles: string
+): Promise<any> => {
+  const users = await sequelize.query(
+    `select wq.whatsappId, wq.queueId, uq.userId, uq.queueId, u.id, u.name, u.profile, w.number
+from WhatsappQueues wq join UserQueues uq join Users u join Whatsapps w on
+wq.queueId = uq.queueId where u.id = uq.userId and u.profile in (${profiles}) and u.id = ${userId} 
+and w.id = wq.whatsappId group by w.number ;`,
+    { type: QueryTypes.SELECT }
+  );
+
+  return users;
+};
+
+const ListWhatsappQueesByUser = async (whatsappIds: string): Promise<any> => {
+  const users = await sequelize.query(
+    `SELECT
+    wq.whatsappId, wq.queueId, q.name, q.id, q.name, q.color 
+FROM
+    WhatsappQueues wq
+JOIN
+    Queues q ON wq.whatsappId IN (${whatsappIds})  AND q.id = wq.queueId group by wq.queueId;
+
+`,
+    { type: QueryTypes.SELECT }
+  );
+
+  return users;
+};
+
+const ListUserByWhatsappQueuesService = async (
+  userId: number | string,
+  profiles: string
+): Promise<any> => {
+  const whatsapps: any = await ListWhatsappQueueByUserQueue(userId, profiles);
+
+  let whatsappIds = whatsapps.map((w: any) => w.whatsappId);
+
+  if (whatsappIds.length == 0) return { users: [], queues: [] };
+
+  console.log("----------> whatsappIds: ", whatsappIds, " | userId: ", userId);
+
+  whatsappIds = whatsappIds.join(", ");
+
+  const users: any = await sequelize.query(
+    `select wq.whatsappId, wq.queueId, uq.userId, uq.queueId, u.id, u.name, u.profile
+from WhatsappQueues wq join UserQueues uq join Users u on
+wq.queueId = uq.queueId where u.id = uq.userId and u.profile in (${profiles}) and wq.whatsappId in (${whatsappIds}) group by u.id;`,
+    { type: QueryTypes.SELECT }
+  );
+
+  const queues = await ListWhatsappQueesByUser(whatsappIds);
+
+  return { users, queues };
+};
+
+export default ListUserByWhatsappQueuesService;

backend/src/services/UserServices/ListUserParamiterService.ts

@@ -1,71 +1,56 @@
-
 import { Op, Sequelize } from "sequelize";
 import Queue from "../../models/Queue";
 import User from "../../models/User";
 import UserQueue from "../../models/UserQueue";
+import { List } from "whatsapp-web.js"
 
 interface Request {
   userId?: string | number;
   profile?: string;
+  profiles?: Array<string>;
+  raw?: boolean;
+  userIds?: string | number;
 }
 
-
-const ListUser = async ({ profile, userId }: Request): Promise<User[]> => {
-
-  let where_clause = {}
+const ListUser = async ({ profile, userId, raw, userIds, profiles }: Request): Promise<User[]> => {
+  let where_clause = {};
 
   if (userId && profile) {
     where_clause = {
-      [Op.and]: [
-        { userId: userId },
-        { profile: profile }
-      ]
-    }
-  }
-  else if (userId) {
+      [Op.and]: [{ userId: userId }, { profile: profile }]
+    };
+  } else if (userId) {
     where_clause = {
-      [Op.and]: [
-        { userId: userId },
-      ]
-    }
-  }
-  else if (profile) {
+      [Op.and]: [{ userId: userId }]
+    };
+  } else if (profile) {
     where_clause = {
       profile: profile
+    };
+  } else if (userIds) {
+    where_clause = {
+      id: { [Op.in]: userIds }
+    };
+  } else if (profiles) {
+    where_clause = {
+      profile: { [Op.in]: profiles }
+    };
   }
-  }
-
 
   const users = await User.findAll({
     where: where_clause,
-    raw: true,
-    attributes: ['id', 'name', 'email'],
- 
-
-    // include: [
-    //   {
-    //     model: UserQueue,
-    //     separate: true,
-
-    //     attributes: ['id',],
-
-    //     order: [
-    //       ['createdAt', 'ASC']
-    //     ]
-    //   },
-    // ], 
-
+    raw,
+    attributes: ["id", "name", "email", "positionCompany"],
 
+    include: [
+      { model: Queue, as: "queues", attributes: ["id", "name", "color"] }
+    ],
 
     order: [["id", "ASC"]],
-  })
-
+    group: ["User.id"]
+  });
 
   return users;
 };
 
 export default ListUser;
-
-
-
-

backend/src/services/UserServices/ListUsersService.ts

@@ -63,7 +63,7 @@ const ListUsersService = async ({
 
   const { count, rows: users } = await User.findAndCountAll({
     where: whereCondition,
-    attributes: ["name", "id", "email", "profile", "createdAt"],
+    attributes: ["name", "id", "email","positionCompany", "profile", "createdAt"],
     limit,
     offset,
     order: [["createdAt", "DESC"]],

backend/src/services/UserServices/ShowUserService.ts

@@ -4,7 +4,7 @@ import Queue from "../../models/Queue";
 
 const ShowUserService = async (id: string | number): Promise<User> => {
   const user = await User.findByPk(id, {
-    attributes: ["name", "id", "email", "profile", "tokenVersion"],
+    attributes: ["name", "id", "email", "profile", "positionCompany", "tokenVersion"],
     include: [
       { model: Queue, as: "queues", attributes: ["id", "name", "color"] }
     ],

backend/src/services/UserServices/UpdateUserService.ts

@@ -8,6 +8,7 @@ interface UserData {
   email?: string;
   password?: string;
   name?: string;
+  positionCompany?: string;
   profile?: string;
   queueIds?: number[];
 }
@@ -60,7 +61,7 @@ const UpdateUserService = async ({
 
     });
 
-    const { email, password, profile, name, queueIds = [] } = userData;
+    const { email, password, profile, name, positionCompany, queueIds = [] } = userData;
 
     try {
       await schema.validate({ email, password, profile, name });
@@ -73,6 +74,7 @@ const UpdateUserService = async ({
       email,
       password,
       profile,
+      positionCompany,
       name
     });
 

backend/src/services/WbotServices/CheckIsValidContact.ts

@@ -5,7 +5,7 @@ import { getWbot } from "../../libs/wbot";
 
 const CheckIsValidContact = async (number: string): Promise<any> => {
 
-  const defaultWhatsapp = await GetDefaultWhatsApp();
+  const defaultWhatsapp = await GetDefaultWhatsApp({});
 
   const wbot_url = await getWbot(defaultWhatsapp.id); 
 

backend/src/services/WbotServices/DeleteWhatsAppMessage.ts

@@ -16,6 +16,10 @@ const DeleteWhatsAppMessage = async (messageId: string): Promise<Message | any>
     ]
   });
   
+  if(message && message?.phoneNumberId){
+    throw new AppError("Mensagens enviada pela API Oficial do Whatsapp não são deletadas!");
+  }
+
   if (!message) {
     throw new AppError("No message found with this ID.");
   }
@@ -32,18 +36,6 @@ const DeleteWhatsAppMessage = async (messageId: string): Promise<Message | any>
     limit: limit
   }) 
 
-  // console.log('messageToDelete.data.data: ',messageToDelete.data.data)
- 
-  // const { ticket } = message;
-
-  // const messageToDelete = await GetWbotMessage(ticket, messageId);
-
-  // try {
-  //   await messageToDelete.delete(true);
-  // } catch (err) {
-  //   throw new AppError("ERR_DELETE_WAPP_MSG");
-  // }
-
   if (messageToDelete && messageToDelete.data.data) {
     await message.update({ isDeleted: true });
   }

backend/src/services/WbotServices/GetProfilePicUrl.ts

@@ -4,19 +4,15 @@ import { getWbot } from "../../libs/wbot";
 
 const GetProfilePicUrl = async (number: string): Promise<any> => {
 
-  const defaultWhatsapp = await GetDefaultWhatsApp();
+  const defaultWhatsapp = await GetDefaultWhatsApp({});
 
   const wbot_url = await getWbot(defaultWhatsapp.id); 
 
-  // const profilePicUrl = await wbot.getProfilePicUrl(`${number}@c.us`);
-
   let profilePicUrl = await endPointQuery(`${wbot_url}/api/GetProfilePicUrl`, { number: `${number}`, })
 
   console.log('profilePicUrl.data.data: ', profilePicUrl.data.data)
 
   if (profilePicUrl && profilePicUrl.data.data) { 
-
-    console.log('GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG')
     return profilePicUrl.data.data;
   }
 

backend/src/services/WbotServices/SendWhatsAppMedia.ts

@@ -4,47 +4,61 @@ import AppError from "../../errors/AppError";
 import GetTicketWbot from "../../helpers/GetTicketWbot";
 import Ticket from "../../models/Ticket";
 
-import { updateTicketCacheByTicketId } from '../../helpers/TicketCache'
+import { updateTicketCacheByTicketId } from "../../helpers/TicketCache";
 import { date } from "faker";
 import { getIO } from "../../libs/socket";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
 import sendWhatsAppMediaSocket from "../../helpers/SendWhatsappMessageMediaSocket";
+import sendWhatsMediaOfficialAPI from "../../helpers/sendWhatsMediaOfficialAPI";
+import { mediaTypeWhatsappOfficial } from "./wbotMessageListener";
+import { bytesToMB } from "../../helpers/BytesToMB";
 
 interface Request {
   media: Express.Multer.File;
   ticket: Ticket; 
+  mic_audio?: any
 }
 
 const SendWhatsAppMedia = async ({
   media,
-  ticket
+  ticket,
+  mic_audio
 }: Request): Promise<WbotMessage | any> => {
+  const { phoneNumberId } = ticket;
+
+  if (phoneNumberId) {
+    const { type, mbMaxSize }: any = mediaTypeWhatsappOfficial(media.mimetype); 
+
+    const filesize: any = bytesToMB(media.size);
+
+    if (filesize > mbMaxSize) {
+      throw new AppError("FILE TOO LARGE!");
+    }
+    if (!type) {
+      throw new AppError("FILE TYPE NOT SUPPORTED!");
+    }
+
+    sendWhatsMediaOfficialAPI(ticket, media, type, mic_audio); 
+    return;
+  }
+
   try {
-    // const wbot = await GetTicketWbot(ticket);
-
     const newMedia = MessageMedia.fromFilePath(media.path);
 
-    //const sentMessage = await wbot.sendMessage(`${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`, newMedia, { sendAudioAsVoice: true });
-
     sendWhatsAppMediaSocket(ticket, newMedia);
 
     await ticket.update({ lastMessage: media.filename });
 
-    // TEST DEL   
-    await updateTicketCacheByTicketId(ticket.id, { lastMessage: media.filename, updatedAt: new Date(ticket.updatedAt).toISOString() })
-    //
+    await updateTicketCacheByTicketId(ticket.id, {
+      lastMessage: media.filename,
+      updatedAt: new Date(ticket.updatedAt).toISOString()
+    });
 
-    console.log('media.path: ', media.path)
+    console.log("media.path: ", media.path);
     fs.unlinkSync(media.path);
-
-    // return sentMessage;
-
   } catch (err) {
     throw new AppError("ERR_SENDING_WAPP_MSG");
   }
 };
 
 export default SendWhatsAppMedia;
-
-
-

backend/src/services/WbotServices/SendWhatsAppMessage.ts

@@ -8,17 +8,19 @@ import Ticket from "../../models/Ticket";
 import Whatsapp from "../../models/Whatsapp";
 
 import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
-import wbotByUserQueue from '../../helpers/GetWbotByUserQueue'
+import wbotByUserQueue from "../../helpers/GetWbotByUserQueue";
 
 import { WhatsIndex } from "../../helpers/LoadBalanceWhatsSameQueue";
 
-import { deleteTicketsByContactsCache, updateTicketCacheByTicketId } from '../../helpers/TicketCache'
+import {
+  deleteTicketsByContactsCache,
+  updateTicketCacheByTicketId
+} from "../../helpers/TicketCache";
 
 import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
 import { getWbot } from "../../libs/wbot";
 import { json } from "sequelize/types";
 
-import sendMessageMultiSession from "../../helpers/TrySendMessageMultiSession";
 import { restartWhatsSession } from "../../helpers/RestartWhatsSession";
 // import { insertOrUpeateWhatsCache, searchWhatsappCache } from "../../helpers/WhatsCache";
 import GetDefaultWhatsApp from "../../helpers/GetDefaultWhatsApp";
@@ -26,14 +28,13 @@ import autoRestore from "../../helpers/AutoRestore";
 import { _restore } from "../../helpers/RestoreControll";
 import { getIO } from "../../libs/socket";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
-
-
+import sendWhatsAppMessageOfficialAPI from "../../helpers/sendWhatsAppMessageOfficialAPI";
 
 interface Request {
   body: string;
   ticket: Ticket;
   quotedMsg?: Message;
-  number?: string
+  number?: string;
 }
 
 const SendWhatsAppMessage = async ({
@@ -42,112 +43,111 @@ const SendWhatsAppMessage = async ({
   quotedMsg,
   number
 }: Request): Promise<WbotMessage | any> => {
-
   try {
+    const { phoneNumberId } = ticket;
 
-    // let timestamp = Math.floor(Date.now() / 1000)
-    let timestamp = Date.now() + String(Math.floor(Math.random() * 1000))
+    if (phoneNumberId) {
+      sendWhatsAppMessageOfficialAPI(ticket, body, quotedMsg);
+      return;
+    }
+
+    let timestamp = Date.now() + String(Math.floor(Math.random() * 1000));
     var timetaken = `########################################${timestamp}| TicketId: ${ticket.id} => Time taken to send the message`;
 
-    console.time(timetaken)
-
+    console.time(timetaken);
 
     let quotedMsgSerializedId: string | undefined;
 
     if (quotedMsg) {
-
       await GetWbotMessage(ticket, quotedMsg.id);
 
       quotedMsgSerializedId = SerializeWbotMsgId(ticket, quotedMsg);
     }
 
-    console.log('quotedMsgSerializedId: ', quotedMsgSerializedId)
+    console.log("quotedMsgSerializedId: ", quotedMsgSerializedId);
 
+    let whatsapps: any;
 
-    let whatsapps: any
-
-    let listWhatsapp = null
+    let listWhatsapp = null;
 
     // listWhatsapp = await searchWhatsappCache(`${ticket.whatsappId}`, 'CONNECTED')
 
     if (!ticket.whatsappId) {
-
-      const defaultWhatsapp: any = await GetDefaultWhatsApp(ticket.userId);
+      const defaultWhatsapp: any = await GetDefaultWhatsApp({
+        userId: ticket.userId
+      });
 
       await ticket.update({ whatsappId: +defaultWhatsapp.id });
-
     }
 
     if (!listWhatsapp) {
-      listWhatsapp = await ListWhatsAppsNumber(ticket.whatsappId, 'CONNECTED')
+      listWhatsapp = await ListWhatsAppsNumber(ticket.whatsappId, "CONNECTED");
     }
 
-    if (listWhatsapp.whatsapp && listWhatsapp.whatsapp.status != 'CONNECTED' && listWhatsapp.whatsapps.length > 0) {
-
-      await ticket.update({ whatsappId: + listWhatsapp.whatsapps[0].id });
-
+    if (
+      listWhatsapp.whatsapp &&
+      listWhatsapp.whatsapp.status != "CONNECTED" &&
+      listWhatsapp.whatsapps.length > 0
+    ) {
+      await ticket.update({ whatsappId: +listWhatsapp.whatsapps[0].id });
     }
 
-
     if (listWhatsapp.whatsapps.length > 1) {
-
-      const _whatsapp = listWhatsapp.whatsapps[Math.floor(Math.random() * listWhatsapp.whatsapps.length)];
+      const _whatsapp =
+        listWhatsapp.whatsapps[
+          Math.floor(Math.random() * listWhatsapp.whatsapps.length)
+        ];
 
       await ticket.update({ whatsappId: +_whatsapp.id });
-
     }
 
-    if (listWhatsapp.whatsapps.length == 0 && listWhatsapp.whatsapp.status != 'CONNECTED') {
-
-      console.log('listWhatsapp.whatsapps == 0')
-
-      whatsapps = await wbotByUserQueue(ticket.userId)
-
-      console.log('============> The whatsapps: ', whatsapps)
+    if (
+      listWhatsapp.whatsapps.length == 0 &&
+      listWhatsapp.whatsapp.status != "CONNECTED"
+    ) {
+      whatsapps = await wbotByUserQueue({ userId: ticket.userId });
 
       if (whatsapps.length > 0) {
+        whatsapps = whatsapps.filter((w: any) => !w?.isOfficial);
 
         if (whatsapps.length > 1) {
-
-          await ticket.update({ whatsappId: whatsapps[+WhatsIndex(whatsapps)].id });
-
-        }
-        else {
-
+          await ticket.update({
+            whatsappId: whatsapps[+WhatsIndex(whatsapps)].id
+          });
+        } else if (whatsapps && whatsapps.length == 1) {
           await ticket.update({ whatsappId: whatsapps[0].id });
-
+        } else {
+          throw new Error(
+            "Sessão de Whatsapp desconectada! Entre em contato com o suporte."
+          );
+        }
+      }
     }
 
-      }
-
-    }
-
-    console.log('1 --------> send from whatsapp ticket.whatsappId: ', ticket.whatsappId)
+    console.log(
+      "1 --------> send from whatsapp ticket.whatsappId: ",
+      ticket.whatsappId
+    );
 
     try {
-
       sendWhatsAppMessageSocket(ticket, body, quotedMsgSerializedId, number);
 
       await ticket.update({ lastMessage: body });
 
-      await updateTicketCacheByTicketId(ticket.id, { lastMessage: body, updatedAt: new Date(ticket.updatedAt).toISOString() })
-
-      console.timeEnd(timetaken)
+      await updateTicketCacheByTicketId(ticket.id, {
+        lastMessage: body,
+        updatedAt: new Date(ticket.updatedAt).toISOString()
+      });
 
+      console.timeEnd(timetaken);
     } catch (err: any) {
-
-      console.error('0 ===> Error on SendWhatsAppMessage.ts file: \n', err)
+      console.error("0 ===> Error on SendWhatsAppMessage.ts file: \n", err);
       throw new AppError("ERR_SENDING_WAPP_MSG");
-
     }
-
   } catch (error: any) {
-    console.error('===> Error on SendWhatsAppMessage.ts file: \n', error)
+    console.error("===> Error on SendWhatsAppMessage.ts file: \n", error);
     throw new AppError(error.message);
   }
-
 };
 
 export default SendWhatsAppMessage;
-
-

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -87,6 +87,10 @@ import { Op } from "sequelize";
 
 import SettingTicket from "../../models/SettingTicket";
 import mostRepeatedPhrase from "../../helpers/MostRepeatedPhrase";
+import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
+import { createObject, findObject, get } from "../../helpers/RedisClient";
+import FindOrCreateTicketServiceBot from "../TicketServices/FindOrCreateTicketServiceBot"
+import ShowTicketService from "../TicketServices/ShowTicketService"
 
 var lst: any[] = getWhatsappIds();
 
@@ -96,16 +100,27 @@ interface Session extends Client {
 
 const writeFileAsync = promisify(writeFile);
 
-const verifyContact = async (msgContact: any): Promise<Contact> => {
-  // const profilePicUrl = await msgContact.getProfilePicUrl();
-  const profilePicUrl = msgContact.getProfilePicUrl;
-
-  const contactData = {
+const verifyContact = async (
+  msgContact: any,
+  whatsAppOfficial?: any
+): Promise<Contact> => {
+  let contactData: any = {};
+  if (msgContact) {
+    contactData = {
       name: msgContact.name || msgContact.pushname || msgContact.id.user,
       number: msgContact.id.user,
-    profilePicUrl,
+      profilePicUrl: msgContact.getProfilePicUrl,
       isGroup: msgContact.isGroup
     };
+  } else {
+    contactData = {
+      name: whatsAppOfficial?.name
+        ? whatsAppOfficial.name
+        : whatsAppOfficial.number,
+      number: whatsAppOfficial.number,
+      isGroup: false
+    };
+  }
 
   const contact = CreateOrUpdateContactService(contactData);
 
@@ -138,37 +153,35 @@ const verifyMediaMessage = async (
   media: any,
   quotedMsg?: any
 ): Promise<Message | any> => {
-  // const quotedMsg = await verifyQuotedMessage(msg);
-
-  // const media = await msg.downloadMedia();
-
   if (!media) {
     throw new Error("ERR_WAPP_DOWNLOAD_MEDIA");
   }
 
-  console.log(
-    "MEDIA.FILENAME: ",
-    media.fileName,
-    "  |  msg.fromMe: ",
-    msg.fromMe
-  );
+  let messageData = {
+    id: msg.id.id,
+    ticketId: ticket.id,
+    contactId: msg.fromMe ? undefined : contact.id,
+    body: msg.body || media.filename,
+    fromMe: msg.fromMe,
+    read: msg.fromMe,
+    mediaUrl: media.filename,
+    mediaType: media.mimetype.split("/")[0],
+    quotedMsgId: quotedMsg,
+    phoneNumberId: msg?.phoneNumberId
+  };
 
+  if (!ticket?.phoneNumberId) {
     if (!media.filename) {
-    console.log("No file name -----------------------------------------");
-
       const ext = media.mimetype.split("/")[1].split(";")[0];
       media.filename = `${new Date().getTime()}.${ext}`;
+      messageData = {
+        ...messageData,
+        mediaUrl: media.filename,
+        body: media.filename
+      };
     }
 
     try {
-    // await writeFileAsync(
-    //   join(__dirname, "..", "..", "..", "public", media.filename),
-    //   media.data,
-    //   "base64"
-    // );
-
-    console.log("FROM wbotMessageListener.ts media.filename: ", media.filename);
-
       await writeFileAsync(
         join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
         media.data,
@@ -178,19 +191,7 @@ const verifyMediaMessage = async (
       Sentry.captureException(err);
       logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
     }
-
-  const messageData = {
-    id: msg.id.id,
-    ticketId: ticket.id,
-    contactId: msg.fromMe ? undefined : contact.id,
-    body: msg.body || media.filename,
-    fromMe: msg.fromMe,
-    read: msg.fromMe,
-    mediaUrl: media.filename,
-    mediaType: media.mimetype.split("/")[0],
-    quotedMsgId: quotedMsg
-    // quotedMsgId: quotedMsg?.id
-  };
+  }
 
   await ticket.update({ lastMessage: msg.body || media.filename });
   const newMessage = await CreateMessageService({ messageData });
@@ -198,16 +199,79 @@ const verifyMediaMessage = async (
   return newMessage;
 };
 
+// const verifyMediaMessage = async (
+//   msg: any,
+//   ticket: Ticket,
+//   contact: Contact,
+//   media: any,
+//   quotedMsg?: any
+// ): Promise<Message | any> => {
+//   // const quotedMsg = await verifyQuotedMessage(msg);
+
+//   // const media = await msg.downloadMedia();
+
+//   if (!media) {
+//     throw new Error("ERR_WAPP_DOWNLOAD_MEDIA");
+//   }
+
+//   console.log(
+//     "MEDIA.FILENAME: ",
+//     media.fileName,
+//     "  |  msg.fromMe: ",
+//     msg.fromMe
+//   );
+
+//   if (!media.filename) {
+//     console.log("No file name -----------------------------------------");
+
+//     const ext = media.mimetype.split("/")[1].split(";")[0];
+//     media.filename = `${new Date().getTime()}.${ext}`;
+//   }
+
+//   try {
+//     // await writeFileAsync(
+//     //   join(__dirname, "..", "..", "..", "public", media.filename),
+//     //   media.data,
+//     //   "base64"
+//     // );
+
+//     console.log("FROM wbotMessageListener.ts media.filename: ", media.filename);
+
+//     await writeFileAsync(
+//       join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
+//       media.data,
+//       "base64"
+//     );
+//   } catch (err) {
+//     Sentry.captureException(err);
+//     logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
+//   }
+
+//   const messageData = {
+//     id: msg.id.id,
+//     ticketId: ticket.id,
+//     contactId: msg.fromMe ? undefined : contact.id,
+//     body: msg.body || media.filename,
+//     fromMe: msg.fromMe,
+//     read: msg.fromMe,
+//     mediaUrl: media.filename,
+//     mediaType: media.mimetype.split("/")[0],
+//     quotedMsgId: quotedMsg
+//     // quotedMsgId: quotedMsg?.id
+//   };
+
+//   await ticket.update({ lastMessage: msg.body || media.filename });
+//   const newMessage = await CreateMessageService({ messageData });
+
+//   return newMessage;
+// };
+
 const verifyMessage = async (
-  msg: WbotMessage,
+  msg: any,
   ticket: Ticket,
   contact: Contact,
   quotedMsg?: any
 ) => {
-  // const quotedMsg = await verifyQuotedMessage(msg);
-
-  // const quotedMsg = await verifyQuotedMessage(msg);
-
   const messageData = {
     id: msg.id.id,
     ticketId: ticket.id,
@@ -216,8 +280,8 @@ const verifyMessage = async (
     fromMe: msg.fromMe,
     mediaType: msg.type,
     read: msg.fromMe,
-    quotedMsgId: quotedMsg
-    // quotedMsgId: quotedMsg?.id
+    quotedMsgId: quotedMsg,
+    phoneNumberId: msg?.phoneNumberId
   };
 
   await ticket.update({ lastMessage: msg.body });
@@ -233,20 +297,12 @@ const verifyQueue = async (
 ) => {
   const { queues, greetingMessage } = await ShowWhatsAppService(wbot.id!);
 
-  /*if (queues.length === 1) {
-    await UpdateTicketService({
-      ticketData: { queueId: queues[0].id },
-      ticketId: ticket.id
-    });  
-    return;
-  }*/
-
   let selectedOption = null;
   let choosenQueue = null;
 
   //Habilitar esse caso queira usar o bot
-  // const botInfo = await BotIsOnQueue('botqueue')
-  const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 };
+  const botInfo = await BotIsOnQueue("botqueue");
+  // const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 };
 
   if (botInfo.isOnQueue) {
     choosenQueue = await ShowQueueService(botInfo.botQueueId);
@@ -284,12 +340,31 @@ const verifyQueue = async (
         ticketId: ticket.id
       });
 
-      data_ura.forEach((s, index) => {
-        botOptions += `*${index + 1}* - ${s.option}\n`;
+      const data = await get("ura");
+
+      await createObject({
+        whatsappId: `${ticket.whatsappId}`,
+        contactId: `${ticket.contactId}`,
+        identifier: "ura",
+        value: data[1].id
       });
+
+      botSendMessage(ticket, data[1].value);
+      return;
     }
     //
 
+    let whatsapp: any = await whatsappInfo(ticket?.whatsappId);
+
+    const outService = await outOfService(whatsapp?.number);
+
+    if (outService.length > 0) {
+      const { type, msg: msgOutService } = outService[0];
+      console.log(`${type} message ignored on queue`);
+      botSendMessage(ticket, msgOutService);
+      return;
+    }
+
     let body = "";
 
     if (botOptions.length > 0) {
@@ -298,9 +373,6 @@ const verifyQueue = async (
       body = `\u200e${choosenQueue.greetingMessage}`;
     }
 
-    // const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, body);
-    // await verifyMessage(sentMessage, ticket, contact);
-
     sendWhatsAppMessageSocket(ticket, body);
   } else {
     //test del transfere o  atendimento se entrar na ura infinita
@@ -327,14 +399,13 @@ const verifyQueue = async (
 
       const body = `\u200e${greetingMessage}\n${options}`;
 
+      const { phoneNumberId } = ticket;
+
       const debouncedSentMessage = debounce(
         async () => {
-          // const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, body);
-          // verifyMessage(sentMessage, ticket, contact);
-
           sendWhatsAppMessageSocket(ticket, body);
         },
-        3000,
+        phoneNumberId ? 0 : 3000,
         ticket.id
       );
 
@@ -343,9 +414,57 @@ const verifyQueue = async (
   }
 };
 
-const isValidMsg = (msg: WbotMessage): boolean => {
+const mediaTypeWhatsappOfficial = (mimetype: string): object => {
+  const document = [
+    "text/plain",
+    "text/csv",
+    "application/pdf",
+    "application/vnd.ms-powerpoint",
+    "application/msword",
+    "application/vnd.ms-excel",
+    "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
+    "application/vnd.openxmlformats-officedocument.presentationml.presentation",
+    "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
+  ];
+
+  const image = ["image/jpeg", "image/png"];
+
+  const video = ["video/mp4", "video/3gp"];
+
+  const sticker = ["image/webp"];
+
+  const audio = [
+    "audio/mp3",
+    "audio/aac",
+    "audio/mp4",
+    "audio/mpeg",
+    "audio/amr",
+    "audio/ogg"
+  ];
+
+  const types = [
+    { name: "document", values: document, mbMaxSize: 15 },
+    { name: "image", values: image, mbMaxSize: 5 },
+    { name: "video", values: video, mbMaxSize: 15 },
+    { name: "sticker", values: sticker, mbMaxSize: 0.5 },
+    { name: "audio", values: audio, mbMaxSize: 15 }
+  ];
+
+  for (let i in types) {
+    if (types[i].values.includes(mimetype)) {
+      return { type: types[i].name, mbMaxSize: types[i].mbMaxSize };
+    }
+  }
+
+  return { type: null, mbsize: 0 };
+};
+
+const isValidMsg = (msg: any): boolean => {
   if (msg.from === "status@broadcast") return false;
   if (
+    msg.type === "template" ||
+    msg.type === "text" ||
+    msg.type === "hsm" ||
     msg.type === "chat" ||
     msg.type === "audio" ||
     msg.type === "ptt" ||
@@ -371,12 +490,35 @@ const queuesOutBot = async (wbot: Session, botId: string | number) => {
   return { queues, greetingMessage };
 };
 
-const botTransferTicket = async (
-  queues: Queue,
-  ticket: Ticket,
-  contact: Contact,
-  wbot: Session
-) => {
+const transferTicket = async (queueName: any, wbot: any, ticket: Ticket) => {
+  const botInfo = await BotIsOnQueue("botqueue");
+
+  console.log("kkkkkkkkkkkkkkkkkkkkk queueName: ", queueName);
+
+  const queuesWhatsGreetingMessage = await queuesOutBot(
+    wbot,
+    botInfo.botQueueId
+  );
+
+  let queue: any;
+
+  const queues = queuesWhatsGreetingMessage.queues;
+
+  // console.log("queues ---> ", console.log(JSON.stringify(queues, null, 6)));
+
+  if (typeof queueName == "string") {
+    queue = queues.find(
+      (q: any) => q?.name?.toLowerCase() == queueName.trim().toLowerCase()
+    );
+    // await deleteObject(wbot.id, `${ticket.contactId}`, "ura");
+  } else if (typeof queueName == "number") {
+    queue = queues[queueName];
+  }
+
+  if (queue) await botTransferTicket(queue, ticket);
+};
+
+const botTransferTicket = async (queues: Queue, ticket: Ticket) => {
   await ticket.update({ userId: null });
 
   await UpdateTicketService({
@@ -386,43 +528,19 @@ const botTransferTicket = async (
 };
 
 const botSendMessage = (ticket: Ticket, msg: string) => {
+  const { phoneNumberId } = ticket;
+
   const debouncedSentMessage = debounce(
     async () => {
-      //OLD
-      // const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, `${msg}`);
-      // verifyMessage(sentMessage, ticket, contact);
-
-      //NEW
       await SendWhatsAppMessage({ body: msg, ticket });
     },
-    3000,
+    phoneNumberId ? 0 : 3000,
     ticket.id
   );
 
   debouncedSentMessage();
 };
 
-// const botSendMessage = (
-//   ticket: Ticket,
-//   contact: Contact,
-//   wbot: Session,
-//   msg: string
-// ) => {
-//   const debouncedSentMessage = debounce(
-//     async () => {
-//       const sentMessage = await wbot.sendMessage(
-//         `${contact.number}@c.us`,
-//         `${msg}`
-//       );
-//       verifyMessage(sentMessage, ticket, contact);
-//     },
-//     3000,
-//     ticket.id
-//   );
-
-//   debouncedSentMessage();
-// };
-
 const _clear_lst = () => {
   console.log("THE lst.length: ", lst.length);
 
@@ -437,8 +555,12 @@ const _clear_lst = () => {
   setWhatsappId(whatsappIdsSplited, true);
 };
 
-const handleMessage = async (msg: any, wbot: any): Promise<void> => {
-  if (!msg.fromMe) {
+const handleMessage = async (
+  msg: any,
+  wbot: any,
+  whatsAppOfficial?: any
+): Promise<void> => {
+  if (!whatsAppOfficial) {
     _clear_lst();
 
     let index = lst.findIndex((x: any) => x.id == msg.id.id);
@@ -446,8 +568,6 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
     console.log("INDEX: ", index);
 
     if (index == -1) {
-      // console.log('-----------------> LST: ', lst):q
-
       lst.push({ id: msg.id.id });
 
       setWhatsappId(msg.id.id);
@@ -456,9 +576,6 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
 
       return;
     }
-
-    // console.log('LIST OF ID MESSAGE lst: ', lst) 
- 
   }
 
   if (!isValidMsg(msg)) {
@@ -470,8 +587,11 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
     // let groupContact: Contact | undefined;
 
     if (msg.fromMe) {
+      const whatsapp = await whatsappInfo(wbot.id);
+
+      if (whatsapp?.number) {
         const ticketExpiration = await SettingTicket.findOne({
-        where: { key: "ticketExpiration" }
+          where: { key: "ticketExpiration", number: whatsapp.number }
         });
 
         if (
@@ -482,32 +602,17 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
           console.log("*********** TICKET EXPIRATION");
           return;
         }
-
-      // console.log('FROM ME: ', msg.fromMe, ' | /\u200e/.test(msg.body[0]: ', (/\u200e/.test(msg.body[0])))
+      }
 
       // messages sent automatically by wbot have a special character in front of it
       // if so, this message was already been stored in database;
       // if (/\u200e/.test(msg.body[0])) return;
 
-      // console.log('PASSOU 1')
-
       // media messages sent from me from cell phone, first comes with "hasMedia = false" and type = "image/ptt/etc"
       // in this case, return and let this message be handled by "media_uploaded" event, when it will have "hasMedia = true"
 
       if (!msg.hasMedia && msg.type !== "chat" && msg.type !== "vcard") return;
-
-      // console.log('PASSOU 2')
-
-      // msgContact = await wbot.getContactById(msg.to);
-
-      // console.log('1 --------------> msgContat: ', JSON.parse(JSON.stringify(msgContact)))
-      // console.log('     # msg.type: ', msg.type )
     } else {
-      // msgContact = await msg.getContact();
-
-      // console.log('2 --------------> msgContat: ', JSON.parse(JSON.stringify(msgContact)))
-
-      //
       console.log(`\n <<<<<<<<<< RECEIVING MESSAGE: 
       Parcial msg and msgContact info: 
       msgContact.name: ${msgContact.name}
@@ -520,7 +625,6 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
       msg.from: ${msg.from}
       msg.to: ${msg.to}\n`);
     }
-    // const chat = await msg.getChat();
     const chat = wbot.chat;
 
     // if(chat.isGroup){
@@ -545,13 +649,14 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
 
     const whatsapp = await ShowWhatsAppService(wbot.id!);
 
-    // const whatsapp = await ShowWhatsAppService(46);
-
     const unreadMessages = msg.fromMe ? 0 : chat.unreadCount;
 
-    const contact = await verifyContact(msgContact);
-
-    // console.log('----------> contact: ', JSON.parse(JSON.stringify(contact)))
+    const contact = !whatsAppOfficial
+      ? await verifyContact(msgContact)
+      : await verifyContact(null, {
+          number: wbot.msgContact.number,
+          name: wbot.msgContact.name
+        });
 
     if (
       unreadMessages === 0 &&
@@ -560,15 +665,39 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
     )
       return;
 
-    const ticket = await FindOrCreateTicketService(
+        let ticket;
+
+        const _botInfo = await BotIsOnQueue("botqueue");
+
+        if (_botInfo.isOnQueue) {
+          let ticket_obj: any = await FindOrCreateTicketServiceBot(
             contact,
             wbot.id!,
             unreadMessages
             // groupContact
           );
 
-    //
-    // await updateTicketCacheByTicketId(ticket.id, {'contact.profilePicUrl': ticket.contact.profilePicUrl})
+          ticket = ticket_obj.ticket;
+
+          if (ticket_obj.created) {
+            let queue = await ShowQueueService(_botInfo.botQueueId);
+
+            await UpdateTicketService({
+              ticketData: { queueId: queue.id },
+              ticketId: ticket.id
+            });
+
+            ticket = await ShowTicketService(ticket.id);
+          }
+        } else {
+          ticket = await FindOrCreateTicketService(
+            contact,
+            wbot.id!,
+            unreadMessages
+            // groupContact
+          );
+        } 
+    
 
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "disabled") {
       // Para responder para o cliente pelo mesmo whatsapp que ele enviou a mensagen
@@ -615,9 +744,88 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
     // O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
 
     //Habilitar esse caso queira usar o bot
-    // const botInfo = await BotIsOnQueue('botqueue')
+    const botInfo = await BotIsOnQueue("botqueue");
     // const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 };
 
+    if (
+      botInfo.isOnQueue &&
+      !msg.fromMe &&
+      ticket.userId == botInfo.userIdBot
+    ) {
+      const repet: any = await mostRepeatedPhrase(ticket.id);
+
+      console.log("repet.occurrences: ", repet.occurrences);
+
+      if (repet.occurrences > 4) {
+        await transferTicket(0, wbot, ticket);
+
+        await SendWhatsAppMessage({
+          body: `Seu atendimento foi transferido para um agente!\n\nPara voltar ao menu principal digite *0*
+        `,
+          ticket,
+          number: `${contact.number}@c.us`
+        });
+      } else {
+        console.log("MSG body: ", msg.body);
+
+         if (msg.type != "chat") {
+           botSendMessage(
+             ticket,
+             `Desculpe, nao compreendi!\nEnvie apenas texto quando estiver interagindo com o bot!\n _Digite *0* para voltar ao menu principal._`
+           );
+           return;
+         }
+
+         if (msg.type == "chat" && String(msg.body).length > 120) {
+           botSendMessage(
+             ticket,
+             `Desculpe, nao compreendi!\nTexto acima de 120 caracteres!\n _Digite *0* para voltar ao menu principal._`
+           );
+           return;
+         }
+
+        const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
+
+        console.log("menuMsg: ", menuMsg);
+
+        await botSendMessage(ticket, menuMsg.value);
+
+        if (
+          menuMsg?.transferToQueue &&
+          menuMsg.transferToQueue.trim().length > 0
+        ) {
+          console.log(
+            "YYYYYYYYYYYYYYYYYYYY menuMsg.transferToQueue: ",
+            menuMsg.transferToQueue
+          );
+
+          transferTicket(menuMsg.transferToQueue.trim(), wbot, ticket);
+        }
+      }
+
+      return;
+    } else if (
+      !msg.fromMe &&
+      msg.body == "0" &&
+      ticket.status == "pending" &&
+      ticket.queueId
+    ) {
+      let choosenQueue = await ShowQueueService(botInfo.botQueueId);
+
+      await UpdateTicketService({
+        ticketData: {
+          status: "open",
+          userId: botInfo.userIdBot,
+          queueId: choosenQueue.id
+        },
+        ticketId: ticket.id
+      });
+      const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
+      await botSendMessage(ticket, menuMsg.value);
+
+      return;
+    }
+
     if (msg && !msg.fromMe && ticket.status == "pending") {
       await setMessageAsRead(ticket);
     }
@@ -628,43 +836,20 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
       ticketHasQueue = true;
     }
 
-    if (ticketHasQueue) {
-      // MESSAGE TO HOLIDAY
-      const holiday: any = await isHoliday();
+    if (ticketHasQueue && ticket.status != "open") {
+      let whatsapp: any = await whatsappInfo(ticket?.whatsappId);
 
-      if (holiday && holiday.set) {
-        if (msg.fromMe && holiday.msg == msg.body) {
-          console.log("HOLIDAY MESSAGE IGNORED");
+      const outService = await outOfService(whatsapp.number);
+
+      if (outService.length > 0) {
+        const { type, msg: msgOutService } = outService[0];
+
+        if (msg.fromMe && msgOutService == msg.body) {
+          console.log(`${type} message ignored`);
           return;
         }
 
-        botSendMessage(ticket, holiday.msg);
-        return;
-      }
-
-      // MESSAGES TO SATURDAY OR SUNDAY
-      const weekend: any = await isWeekend(); 
-
-      if (weekend && weekend.set) {
-        if (msg.fromMe && weekend.msg == msg.body) {
-          console.log("WEEKEND MESSAGE IGNORED");
-          return;
-        }
-
-        botSendMessage(ticket, weekend.msg);
-        return;
-      }
-
-      // MESSAGE TO BUSINESS TIME
-      const businessTime = await isOutBusinessTime();
-
-      if (businessTime && businessTime.set) {
-        if (msg.fromMe && businessTime.msg == msg.body) {
-          console.log("BUSINESS TIME MESSAGE IGNORED");
-          return;
-        }
-
-        botSendMessage(ticket, businessTime.msg);
+        botSendMessage(ticket, msgOutService);
         return;
       }
     }
@@ -675,8 +860,143 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
   }
 };
 
-const handleMsgAck = async (msg_id: any, ack: any) => {
-  await new Promise(r => setTimeout(r, 4000));
+const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
+  let lastId = await findObject(whatsappId, contactId, "ura");
+  const data: any = await get("ura");
+
+  console.log("lastId[0]: ", lastId[0]);
+
+  if (!lastId[0]) {
+    await createObject({
+      whatsappId,
+      contactId,
+      identifier: "ura",
+      value: data[1].id
+    });
+  }
+
+  lastId = await findObject(whatsappId, contactId, "ura");
+  console.log("LAST ID: ", lastId);
+  let option: any;
+
+  if (
+    lastId &&
+    lastId.length == 4 &&
+    lastId[3] &&
+    lastId[3].trim().length > 0
+  ) {
+    option = data.find(
+      (o: any) =>
+        o.idmaster == lastId[3] &&
+        o.value.toLowerCase() == userTyped.toLowerCase()
+    );
+
+    // TEST DEL
+    console.log("OPTION: ", option);
+
+    if (!option && userTyped != "0") {
+      if (!existSubMenu()) {
+        const response = await mainOptionsMenu(userTyped);
+        if (response) return response;
+        else {
+          console.log("kkkkkkkkkkkkkkkkkkk");
+          await createObject({
+            whatsappId,
+            contactId,
+            identifier: "ura",
+            value: data[1].id
+          });
+
+          return data[1];
+        }
+      }
+    }
+    //
+
+    if (option) {
+      let response: any = data.find((o: any) => o.idmaster == option.id);
+
+      console.log(
+        "RRRRRRRRRRRRRRRRRRRRRRRRRRRRR response: ",
+        response,
+        " | option: ",
+        option
+      );
+
+      await createObject({
+        whatsappId,
+        contactId,
+        identifier: "ura",
+        value: response.id
+      });
+
+      return response;
+    } else if (userTyped == "0") {
+      await createObject({
+        whatsappId,
+        contactId,
+        identifier: "ura",
+        value: data[1].id
+      });
+
+      return data[1];
+    } else {
+      console.log("INVALID SEARCH");
+
+      let response = await existSubMenu();
+      if (response) return response;
+
+      return {
+        value: data.find((o: any) => o.id == lastId[3])?.value
+      };
+
+      // return {
+      //   value: `Você digitou  uma opçao inválida!\n\n${
+      //     data.find((o: any) => o.id == lastId[3])?.value
+      //   }\n\nDigite 0 para voltar ao menu `
+      // };
+    }
+  }
+
+  function existSubMenu() {
+    let existSubMenu = data.find((o: any) => o.idmaster == lastId[3]);
+
+    if (existSubMenu) true;
+
+    return false;
+  }
+
+  async function mainOptionsMenu(userTyped: any) {
+    let menuOption = data.find(
+      (o: any) => o.value.toLowerCase() == userTyped.toLowerCase()
+    );
+    console.log("============> menuOption OPTION: ", menuOption);
+    if (menuOption) {
+      let response = data.find((o: any) => o.idmaster == menuOption.id);
+      if (response) {
+        await createObject({
+          whatsappId,
+          contactId,
+          identifier: "ura",
+          value: response.id
+        });
+
+        return response;
+      }
+    }
+  }
+};
+
+const handleMsgAck = async (
+  msg_id: any,
+  ack: any,
+  whatsAppOfficial?: boolean
+) => {
+  if (whatsAppOfficial) {
+    if (ack == "sent") ack = 1;
+    else if (ack == "delivered") ack = 2;
+    else if (ack == "read") ack = 3;
+  } else await new Promise(r => setTimeout(r, 4000));
 
   const io = getIO();
 
@@ -697,6 +1017,11 @@ const handleMsgAck = async (msg_id: any, ack: any) => {
       );
       return;
     }
+
+    console.log("messageToUpdate.ack: ", messageToUpdate.ack, " | ack: ", ack);
+
+    if (messageToUpdate.ack > ack) return;
+
     await messageToUpdate.update({ ack });
 
     io.to(messageToUpdate.ticketId.toString()).emit("appMessage", {
@@ -723,4 +1048,44 @@ const wbotMessageListener = (wbot: Session): void => {
   });
 };
 
-export { wbotMessageListener, handleMessage, handleMsgAck, lst };
+const outOfService = async (number: string) => {
+  // MESSAGE TO HOLIDAY
+  const holiday: any = await isHoliday(number);
+
+  let objs: any = [];
+
+  if (holiday && holiday.set) {
+    objs.push({ type: "holiday", msg: holiday.msg });
+  }
+
+  // MESSAGES TO SATURDAY OR SUNDAY
+  const weekend: any = await isWeekend(number);
+
+  if (weekend && weekend.set) {
+    objs.push({ type: "weekend", msg: weekend.msg });
+  }
+
+  // MESSAGE TO BUSINESS TIME
+  const businessTime = await isOutBusinessTime(number);
+
+  if (businessTime && businessTime.set) {
+    objs.push({ type: "businessTime", msg: businessTime.msg });
+  }
+
+  return objs;
+};
+
+export {
+  wbotMessageListener,
+  handleMessage,
+  handleMsgAck,
+  lst,
+  verifyMessage,
+  verifyMediaMessage,
+  verifyContact,
+  isValidMsg,
+  mediaTypeWhatsappOfficial
+};
+async function whatsappInfo(whatsappId: string | number) {
+  return await Whatsapp.findByPk(whatsappId);
+}

backend/src/services/WhatsappService/CreateWhatsAppService.ts

@@ -13,6 +13,9 @@ interface Request {
   farewellMessage?: string;
   status?: string;
   isDefault?: boolean;
+  phoneNumberId?: string;
+  wabaId?: string;
+  isOfficial?: boolean;
 }
 
 interface Response {
@@ -29,10 +32,11 @@ const CreateWhatsAppService = async ({
   greetingMessage,
   farewellMessage,
   isDefault = false,
+  isOfficial = false,
+  phoneNumberId,
+  wabaId
 }: Request): Promise<Response> => {
-
   try {
-
     const schema = Yup.object().shape({
       name: Yup.string()
         .required()
@@ -48,12 +52,11 @@ const CreateWhatsAppService = async ({
             return !nameExists;
           }
         ),
-      isDefault: Yup.boolean().required(),
-      urlApi: Yup.string().required()
+      isDefault: Yup.boolean().required()
     });
 
     try {
-      await schema.validate({ name, status, isDefault, urlApi });
+      await schema.validate({ name, status, isDefault });
     } catch (err: any) {
       throw new AppError(err.message);
     }
@@ -70,7 +73,6 @@ const CreateWhatsAppService = async ({
       });
       if (oldDefaultWhatsapp) {
         await oldDefaultWhatsapp.update({ isDefault: false });
-        
       }
     }
 
@@ -78,6 +80,12 @@ const CreateWhatsAppService = async ({
       throw new AppError("ERR_WAPP_GREETING_REQUIRED");
     }
 
+    const classification = isOfficial ? "GREEN" : null;
+
+    if (isOfficial) {
+      status = "CONNECTED";
+    }
+
     const whatsapp = await Whatsapp.create(
       {
         name,
@@ -86,7 +94,11 @@ const CreateWhatsAppService = async ({
         urlApi,
         greetingMessage,
         farewellMessage,
-        isDefault
+        isDefault,
+        phoneNumberId,
+        wabaId,
+        isOfficial,
+        classification
       },
       { include: ["queues"] }
     );
@@ -94,13 +106,10 @@ const CreateWhatsAppService = async ({
     await AssociateWhatsappQueue(whatsapp, queueIds);
 
     return { whatsapp, oldDefaultWhatsapp };
-    
   } catch (error: any) {
-    console.error('===> Error on CreateWhatsAppService.ts file: \n', error)
+    console.error("===> Error on CreateWhatsAppService.ts file: \n", error);
     throw new AppError(error.message);
   }
-
-  
 };
 
 export default CreateWhatsAppService;

backend/src/services/WhatsappService/ListWhatsAppsForQueueService.ts

@@ -0,0 +1,22 @@
+import { Sequelize } from "sequelize";
+import Whatsapp from "../../models/Whatsapp";
+import WhatsappQueue from "../../models/WhatsappQueue";
+const dbConfig = require("../../config/database");
+const { QueryTypes } = require("sequelize");
+
+const sequelize = new Sequelize(dbConfig);
+
+const ListWhatsAppsForQueueService = async (queueId: number | string): Promise<any> => {
+  const distinctWhatsapps = await sequelize.query(
+    `SELECT w.id, w.number, w.status, wq.whatsappId, wq.queueId
+FROM Whatsapps w
+JOIN WhatsappQueues wq ON w.id = wq.whatsappId AND wq.queueId = ${queueId}
+GROUP BY w.number;`,
+    { type: QueryTypes.SELECT }
+  );
+
+  return distinctWhatsapps;
+};
+
+export default ListWhatsAppsForQueueService;
+ 

backend/src/services/WhatsappService/ListWhatsAppsNumber.ts

@@ -12,14 +12,14 @@ const ListWhatsAppsNumber = async (
     if (status) {
       whatsapps = await Whatsapp.findAll({
         raw: true,
-        where: { number: whatsapp.number, status: status },
-        attributes: ["id", "number", "status", "isDefault", "url"]
+        where: { number: whatsapp.number, status: status, },
+        attributes: ["id", "number", "status", "isDefault", "url", 'isOfficial']
       });
     } else {
       whatsapps = await Whatsapp.findAll({
         raw: true,
         where: { number: whatsapp.number },
-        attributes: ["id", "number", "status", "isDefault", "url"]
+        attributes: ["id", "number", "status", "isDefault", "url", 'isOfficial']
       });
     }
 

backend/src/services/WhatsappService/ShowWhatsAppService.ts

@@ -2,19 +2,46 @@ import Whatsapp from "../../models/Whatsapp";
 import AppError from "../../errors/AppError";
 import Queue from "../../models/Queue";
 
-const ShowWhatsAppService = async (id: string | number): Promise<Whatsapp> => {
-  const whatsapp = await Whatsapp.findByPk(id, {
+const ShowWhatsAppService = async (
+  id: string | number | null,
+  whatsAppOfficial?: any
+): Promise<Whatsapp> => {
+  let whatsapp;
+
+  if (id) {
+    whatsapp = await Whatsapp.findByPk(id, {
       include: [
         {
           model: Queue,
           as: "queues",
-        attributes: ["id", "name", "color", "greetingMessage"]
+          attributes: [
+            "id",
+            "name",
+            "color",
+            "greetingMessage", 
+          ]
         }
       ],
       order: [["queues", "id", "ASC"]]
     });
-
-  // console.log('kkkkkkkkkkkkkkkkkkkk: ', whatsapp)
+  } else {
+    whatsapp = await Whatsapp.findOne({
+      where: { number: whatsAppOfficial?.number },
+      include: [
+        {
+          model: Queue,
+          as: "queues",
+          attributes: [
+            "id",
+            "name",
+            "color",
+            "greetingMessage", 
+          ]
+        }
+      ],
+      order: [["queues", "id", "ASC"]]
+    });
+  }
 
   if (!whatsapp) {
     throw new AppError("ERR_NO_WAPP_FOUND", 404);

backend/src/services/WhatsappService/UpdateWhatsAppService.ts

@@ -9,8 +9,6 @@ import AssociateWhatsappQueue from "./AssociateWhatsappQueue";
 import { getWbot } from "../../libs/wbot";
 import { restartWhatsSession } from "../../helpers/RestartWhatsSession";
 
-
-
 interface WhatsappData {
   name?: string;
   url?: string;
@@ -18,6 +16,9 @@ interface WhatsappData {
   status?: string;
   session?: string;
   isDefault?: boolean;
+  isOfficial?: boolean;
+  phoneNumberId?: string;
+  wabaId?: string;
   greetingMessage?: string;
   farewellMessage?: string;
   queueIds?: number[];
@@ -37,19 +38,20 @@ const UpdateWhatsAppService = async ({
   whatsappData,
   whatsappId
 }: Request): Promise<Response> => {
-
   try {
-
     const schema = Yup.object().shape({
       name: Yup.string().min(2),
       status: Yup.string(),
       isDefault: Yup.boolean()
     });
 
-    const {
+    let {
       name,
       status,
       isDefault,
+      phoneNumberId,
+      wabaId,
+      isOfficial,
       url,
       urlApi,
       session,
@@ -58,8 +60,6 @@ const UpdateWhatsAppService = async ({
       queueIds = []
     } = whatsappData;
 
-  
-  
     try {
       await schema.validate({ name, status, isDefault });
     } catch (err: any) {
@@ -85,10 +85,23 @@ const UpdateWhatsAppService = async ({
 
     // console.log('############## whatsapp: ', JSON.parse(JSON.stringify(whatsapp)))
 
-    if (name && !name.includes(whatsapp.number) && whatsapp.status === 'CONNECTED') {
-  
+    if (
+      name &&
+      !name.includes(whatsapp.number) &&
+      whatsapp.status === "CONNECTED" &&
+      !whatsapp.isOfficial
+    ) {
       throw new AppError("ERR_WAPP_WRONG_SESSION_NAME");
+    }
 
+    const classification = isOfficial ? "GREEN" : null;
+
+    if (isOfficial) {
+      status = "CONNECTED";
+    }
+
+    if (whatsapp.isOfficial && !isOfficial) {
+      status = "OPENING";
     }
 
     await whatsapp.update({
@@ -99,7 +112,11 @@ const UpdateWhatsAppService = async ({
       urlApi,
       greetingMessage,
       farewellMessage,
-      isDefault
+      isDefault,
+      isOfficial,
+      phoneNumberId,
+      wabaId,
+      classification
     });
 
     // await insertOrUpeateWhatsCache(`whatsapp:${whatsapp.id}`, {
@@ -114,12 +131,10 @@ const UpdateWhatsAppService = async ({
     await AssociateWhatsappQueue(whatsapp, queueIds);
 
     return { whatsapp, oldDefaultWhatsapp };
-
   } catch (error: any) {
-    console.error('===> Error on UpdateWhatsAppService.ts file: \n', error)
+    console.error("===> Error on UpdateWhatsAppService.ts file: \n", error);
     throw new AppError(error.message);
   }
- 
 };
 
 export default UpdateWhatsAppService;

frontend/.env.example

@@ -1 +0,0 @@
-REACT_APP_BACKEND_URL = http://localhost:8080/

frontend/src/components/ConfigModal/index.js

@@ -1,4 +1,4 @@
-import React, { useState, useEffect, } from 'react'
+import React, { useState, useEffect, useContext } from 'react'
 // import * as Yup from 'yup'
 import { Formik, Form, Field, } from 'formik'
 import { toast } from 'react-toastify'
@@ -12,7 +12,7 @@ import DateFnsUtils from '@date-io/date-fns'
 
 import ptBrLocale from "date-fns/locale/pt-BR"
 
-
+import { WhatsAppsContext } from "../../context/WhatsApp/WhatsAppsContext"
 
 import {
     MuiPickersUtilsProvider,
@@ -28,12 +28,16 @@ import {
     TextField,
     Switch,
     FormControlLabel,
+    Divider,
 } from '@material-ui/core'
 
 import api from '../../services/api'
 import { i18n } from '../../translate/i18n'
 import toastError from '../../errors/toastError'
 
+import Select from "@material-ui/core/Select"
+import MenuItem from "@material-ui/core/MenuItem"
+
 const useStyles = makeStyles((theme) => ({
     root: {
         display: 'flex',
@@ -87,13 +91,35 @@ const ConfigModal = ({ open, onClose, change }) => {
         enableWeekendMessage: false
     }
 
+    const { whatsApps } = useContext(WhatsAppsContext)
+    const [selectedNumber, setSelectedNumber] = useState('')
+
     const [config, setConfig] = useState(initialState)
 
+
+    useEffect(() => {
+        console.log('selectedNumber: ', selectedNumber)
+
+        if (selectedNumber?.trim().length === 0) {
+            setConfig(initialState)
+        }
+
+    }, [selectedNumber])
+
     useEffect(() => {
         const fetchSession = async () => {
 
             try {
-                const { data } = await api.get('/settings') 
+                // const { data } = await api.get('/settings')  
+
+                if (!selectedNumber) return
+
+                const { data } = await api.get(`/settings/ticket/${selectedNumber}`)
+ 
+                if (data?.config && data.config.length === 0) {
+                    setConfig(initialState)
+                    return
+                }
 
                 const outBusinessHours = data.config.find((c) => c.key === "outBusinessHours")
                 const ticketExpiration = data.config.find((c) => c.key === "ticketExpiration")
@@ -127,11 +153,12 @@ const ConfigModal = ({ open, onClose, change }) => {
             }
         }
         fetchSession()
-    }, [change])
+    }, [change, selectedNumber])
 
     const handleSaveConfig = async (values) => {
 
         values = {
+            number: selectedNumber,
             outBusinessHours: {
                 startTime: values.startTimeBus,
                 endTime: values.endTimeBus,
@@ -147,7 +174,7 @@ const ConfigModal = ({ open, onClose, change }) => {
                 message: values.weekendMessage,
                 value: values.enableWeekendMessage ? 'enabled' : 'disabled'
             },
-            saturday:{
+            saturday: {
                 value: values.checkboxSaturdayValue ? 'enabled' : 'disabled'
             },
             sunday: {
@@ -211,6 +238,39 @@ const ConfigModal = ({ open, onClose, change }) => {
 
                                 <DialogContent dividers>
 
+                                    <div>
+                                        <Select
+                                            value={selectedNumber}
+                                            onChange={(e) => setSelectedNumber(e.target.value)}
+                                            label={i18n.t("transferTicketModal.fieldQueuePlaceholder")}
+                                            required
+                                        >
+                                            <MenuItem style={{ background: "white", }} value={''}>&nbsp;</MenuItem>
+
+                                            {whatsApps.reduce((acc, curr) => {
+                                                const existingObject = acc.find(item => item.number === curr.number)
+
+                                                if (!existingObject) {
+                                                    acc.push(curr)
+                                                }
+
+                                                return acc
+                                            }, []).map((whatsapp) => (
+                                                <MenuItem
+                                                    key={whatsapp.id}
+                                                    value={whatsapp.number}
+                                                >
+                                                    {whatsapp.number}
+                                                </MenuItem>
+                                            ))}
+                                        </Select>
+                                    </div>
+
+
+
+                                    <Divider />
+                                    <br />
+
                                     <div className={classes.multFieldLine}>
                                         <Field
                                             component={TimePicker}

frontend/src/components/ContactCreateTicketModal/index.js

@@ -1,27 +1,26 @@
-import React, { useState, useEffect, useContext, useRef, useCallback } from "react";
-import { useHistory } from "react-router-dom";
-import { toast } from "react-toastify";
+import React, { useState, useEffect, useContext, useRef, useCallback } from "react"
+import { useHistory } from "react-router-dom"
+import { toast } from "react-toastify"
 
-import Button from "@material-ui/core/Button";
-import Dialog from "@material-ui/core/Dialog";
-import Select from "@material-ui/core/Select";
-import FormControl from "@material-ui/core/FormControl";
-import InputLabel from "@material-ui/core/InputLabel";
-import MenuItem from "@material-ui/core/MenuItem";
-import LinearProgress from "@material-ui/core/LinearProgress";
-import { makeStyles } from "@material-ui/core";
+import Button from "@material-ui/core/Button"
+import Dialog from "@material-ui/core/Dialog"
+import Select from "@material-ui/core/Select"
+import FormControl from "@material-ui/core/FormControl"
+import InputLabel from "@material-ui/core/InputLabel"
+import MenuItem from "@material-ui/core/MenuItem"
+import { makeStyles } from "@material-ui/core"
 
-import DialogActions from "@material-ui/core/DialogActions";
-import DialogContent from "@material-ui/core/DialogContent";
-import DialogTitle from "@material-ui/core/DialogTitle";
+import DialogActions from "@material-ui/core/DialogActions"
+import DialogContent from "@material-ui/core/DialogContent"
+import DialogTitle from "@material-ui/core/DialogTitle"
 
-import { i18n } from "../../translate/i18n";
-import ButtonWithSpinner from "../ButtonWithSpinner";
-import { AuthContext } from "../../context/Auth/AuthContext";
+import { i18n } from "../../translate/i18n"
+import ButtonWithSpinner from "../ButtonWithSpinner"
+import { AuthContext } from "../../context/Auth/AuthContext"
 
-import toastError from "../../errors/toastError";
+import toastError from "../../errors/toastError"
 
-import api from "../../services/api";
+import api from "../../services/api"
 
 const useStyles = makeStyles((theme) => ({
   maxWidth: {
@@ -33,30 +32,59 @@ const useStyles = makeStyles((theme) => ({
   linearProgress: {
     marginTop: "5px"
   }
-}));
+}))
 
 const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
-  const { user } = useContext(AuthContext);
+  const { user } = useContext(AuthContext)
+
   let isMounted = useRef(true)
 
-  const history = useHistory();
-  const [queues, setQueues] = useState([]);
-  const [loading, setLoading] = useState(false);
-  const [selectedQueue, setSelectedQueue] = useState('');
+  const history = useHistory()
+  const [queues, setQueues] = useState([])
+  const [loading, setLoading] = useState(false)
+  const [selectedQueue, setSelectedQueue] = useState('')
   const [itemHover, setItemHover] = useState(-1)
-  const classes = useStyles();
+
+  const [selectedWhatsId, setSelectedWhatsId] = useState()
+  const [whatsQueue, setWhatsQueue] = useState()
+  const [disabled, setDisabled] = useState(false)
+
+  const classes = useStyles()
 
   useEffect(() => {
-    const userQueues = user.queues.map(({ id, name, color }) => { return { id, name, color } })
-    if (userQueues.length === 1) setSelectedQueue(userQueues[0].id)
-    setQueues(userQueues)
-  }, [user]);
+
+    const delayDebounceFn = setTimeout(() => {
+
+      const fetchMatchQueueUserOfficialWhatsapp = async () => {
+        try {
+
+          const { data } = await api.get("/whatsapp/official/matchQueueUser", { params: { userId: user.id, queueId: selectedQueue }, })
+
+          setQueues(data)
+
+        } catch (err) {
+          console.log(err)
+        }
+      }
+
+      fetchMatchQueueUserOfficialWhatsapp()
+
+    }, 500)
+    return () => clearTimeout(delayDebounceFn)
+
+  }, [user, selectedQueue])
 
   const handleClose = () => {
-    onClose();
-  };
+    onClose()
+  }
+
+  const handleSaveTicket = useCallback(async (contactId, userId, queueId, selectedWhatsId, whatsQueue, queues) => {
+
+    if (queues && queues.length === 1 && queues[0].disable) {
+      toast.warn('Não é possível criar um Ticket porque a fila a qual você esta adicionado(a) não está associado a nenhum numero!')
+      return
+    }
 
-  const handleSaveTicket = useCallback(async (contactId, userId, queueId) => {
     if (!contactId || !userId) {
       console.log("Missing contactId or userId")
       return
@@ -65,8 +93,12 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
       toast.warning("Nenhuma Fila Selecionada")
       return
     }
-    if (isMounted.current) setLoading(true);
+    if (isMounted.current) setLoading(true)
 
+    if (whatsQueue && !selectedWhatsId) {
+      toast.warn('Selecione um numero!')
+      return
+    }
 
     const delayDebounceFn = setTimeout(() => {
       const ticketCreate = async () => {
@@ -76,33 +108,78 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
             userId: userId,
             queueId: queueId,
             status: "open",
-          });
-          history.push(`/tickets/${ticket.id}`);
-        } catch (err) {
-          toastError(err);
-        }
-        if (isMounted.current) setLoading(false);
+            whatsappId: selectedWhatsId
+          })
+          history.push(`/tickets/${ticket.id}`)
 
-      };
-      ticketCreate();
-    }, 300);
-    return () => clearTimeout(delayDebounceFn);
+          setWhatsQueue(null)
+          setSelectedWhatsId(null)
+        } catch (err) {
+          toastError(err)
+        }
+        if (isMounted.current) setLoading(false)
+
+      }
+      ticketCreate()
+    }, 300)
+    return () => clearTimeout(delayDebounceFn)
 
   }, [history])
 
   useEffect(() => {
-    if (modalOpen && queues.length <= 1) {
-      handleSaveTicket(contactId, user.id, selectedQueue)
-    }
-    return () => {
-      isMounted.current = false;
-    };
-  }, [modalOpen, contactId, user.id, selectedQueue, handleSaveTicket, queues.length]);
 
-  if (modalOpen && queues.length <= 1) {
-    return <LinearProgress />
+    if (selectedQueue && (selectedQueue.length === 0 || !selectedQueue)) {
+      setDisabled(true)
+      setWhatsQueue(null)
     }
 
+    if (!Array.isArray(whatsQueue)) {
+      setSelectedWhatsId(null)
+      setWhatsQueue(null)
+    }
+
+    return () => {
+      isMounted.current = false
+    }
+  }, [modalOpen, contactId, user.id, selectedQueue, handleSaveTicket, queues.length, selectedWhatsId, whatsQueue, queues])
+
+
+  useEffect(() => {
+
+    if (!selectedQueue) return
+
+    setDisabled(true)
+
+    const delayDebounceFn = setTimeout(() => {
+
+      const fetChMatchQueueOfficialWhatsapp = async () => {
+        try {
+
+          const { data } = await api.get("/whatsapp/official/matchQueue", { params: { userId: user.id, queueId: selectedQueue }, })
+
+          console.log('WHATSAPP DATA: ', data)
+
+          setWhatsQueue(data)
+
+          setDisabled(false)
+
+        } catch (err) {
+          console.log(err)
+        }
+      }
+
+      fetChMatchQueueOfficialWhatsapp()
+
+    }, 500)
+    return () => clearTimeout(delayDebounceFn)
+
+  }, [selectedQueue, user.id])
+
+  useEffect(() => {
+    console.log('selectedWhatsId: ', selectedWhatsId)
+    console.log('whatsQuee: ', whatsQueue)
+  }, [whatsQueue, selectedWhatsId])
+
   return (
     <Dialog open={modalOpen} onClose={handleClose} maxWidth="xs" scroll="paper" classes={{ paper: classes.paper }}>
       <DialogTitle id="form-dialog-title">
@@ -117,9 +194,10 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
             label={i18n.t("Filas")}
           >
             <MenuItem value={''}>&nbsp;</MenuItem>
-            {queues.map(({ id, color, name }) => (
+            {queues.map(({ id, color, name, disable }) => (
               <MenuItem
                 key={id}
+                disabled={disable}
                 value={id}
                 onMouseEnter={() => setItemHover(id)}
                 onMouseLeave={() => setItemHover(-1)}
@@ -131,6 +209,31 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
           </Select>
         </FormControl>
       </DialogContent>
+
+      {whatsQueue && Array.isArray(whatsQueue) ?
+        <DialogContent dividers>
+          <FormControl variant="outlined" className={classes.maxWidth}>
+            <InputLabel>{i18n.t("Selecionar Numero")}</InputLabel>
+            <Select
+              value={selectedWhatsId}
+              onChange={(e) => setSelectedWhatsId(e.target.value)}
+              label={i18n.t("Numeros")}
+            >
+              <MenuItem value={''}>&nbsp;</MenuItem>
+              {whatsQueue.map(({ id, number, phoneNumberId }) => (
+                <MenuItem
+                  key={id}
+                  value={id}
+                >{phoneNumberId ? `${number} OFICIAL` : `${number}`}</MenuItem>
+              ))}
+            </Select>
+          </FormControl>
+        </DialogContent>
+        : <></>
+      }
+
+
+
       <DialogActions>
         <Button
           onClick={handleClose}
@@ -141,16 +244,17 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
           {i18n.t("newTicketModal.buttons.cancel")}
         </Button>
         <ButtonWithSpinner
-          onClick={() => handleSaveTicket(contactId, user.id, selectedQueue)}
+          onClick={() => handleSaveTicket(contactId, user.id, selectedQueue, selectedWhatsId, whatsQueue, queues)}
           variant="contained"
           color="primary"
           loading={loading}
+          disabled={disabled}
         >
           {i18n.t("newTicketModal.buttons.ok")}
         </ButtonWithSpinner>
       </DialogActions>
     </Dialog>
-  );
-};
+  )
+}
 
-export default ContactCreateTicketModal;
+export default ContactCreateTicketModal

frontend/src/components/MessageInput/index.js

@@ -1,47 +1,50 @@
-import React, { useState, useEffect, useContext, useRef } from "react";
-import "emoji-mart/css/emoji-mart.css";
-import { useParams } from "react-router-dom";
-import { Picker } from "emoji-mart";
-import MicRecorder from "mic-recorder-to-mp3";
-import clsx from "clsx";
+import React, { useState, useEffect, useContext, useRef } from "react"
+import "emoji-mart/css/emoji-mart.css"
+import { useParams } from "react-router-dom"
+import { Picker } from "emoji-mart"
+import MicRecorder from "mic-recorder-to-mp3"
+import clsx from "clsx"
 
-import { makeStyles } from "@material-ui/core/styles";
-import Paper from "@material-ui/core/Paper";
-import InputBase from "@material-ui/core/InputBase";
-import CircularProgress from "@material-ui/core/CircularProgress";
-import { green } from "@material-ui/core/colors";
-import AttachFileIcon from "@material-ui/icons/AttachFile";
-import IconButton from "@material-ui/core/IconButton";
-import MoreVert from "@material-ui/icons/MoreVert";
-import MoodIcon from "@material-ui/icons/Mood";
-import SendIcon from "@material-ui/icons/Send";
-import CancelIcon from "@material-ui/icons/Cancel";
-import ClearIcon from "@material-ui/icons/Clear";
-import MicIcon from "@material-ui/icons/Mic";
-import CheckCircleOutlineIcon from "@material-ui/icons/CheckCircleOutline";
-import HighlightOffIcon from "@material-ui/icons/HighlightOff";
+import { makeStyles } from "@material-ui/core/styles"
+import Paper from "@material-ui/core/Paper"
+import InputBase from "@material-ui/core/InputBase"
+import CircularProgress from "@material-ui/core/CircularProgress"
+import { green } from "@material-ui/core/colors"
+import AttachFileIcon from "@material-ui/icons/AttachFile"
+import IconButton from "@material-ui/core/IconButton"
+import MoreVert from "@material-ui/icons/MoreVert"
+import MoodIcon from "@material-ui/icons/Mood"
+import SendIcon from "@material-ui/icons/Send"
+import CancelIcon from "@material-ui/icons/Cancel"
+import ClearIcon from "@material-ui/icons/Clear"
+import MicIcon from "@material-ui/icons/Mic"
+import CheckCircleOutlineIcon from "@material-ui/icons/CheckCircleOutline"
+import HighlightOffIcon from "@material-ui/icons/HighlightOff"
 import {
   FormControlLabel,
   Hidden,
   Menu,
   MenuItem,
   Switch,
-} from "@material-ui/core";
-import ClickAwayListener from "@material-ui/core/ClickAwayListener";
+} from "@material-ui/core"
+import ClickAwayListener from "@material-ui/core/ClickAwayListener"
 
-import { i18n } from "../../translate/i18n";
-import api from "../../services/api";
-import RecordingTimer from "./RecordingTimer";
-import { ReplyMessageContext } from "../../context/ReplyingMessage/ReplyingMessageContext";
-import { AuthContext } from "../../context/Auth/AuthContext";
-import { useLocalStorage } from "../../hooks/useLocalStorage";
-import toastError from "../../errors/toastError";
+import { i18n } from "../../translate/i18n"
+import api from "../../services/api"
+import RecordingTimer from "./RecordingTimer"
+import { ReplyMessageContext } from "../../context/ReplyingMessage/ReplyingMessageContext"
+import { AuthContext } from "../../context/Auth/AuthContext"
+import { useLocalStorage } from "../../hooks/useLocalStorage"
+import toastError from "../../errors/toastError"
 
 // import TicketsManager from "../../components/TicketsManager/";
 
-import { TabTicketContext } from "../../context/TabTicketHeaderOption/TabTicketHeaderOption";
+import { TabTicketContext } from "../../context/TabTicketHeaderOption/TabTicketHeaderOption"
+import ModalTemplate from "../ModalTemplate"
 
-const Mp3Recorder = new MicRecorder({ bitRate: 128 });
+import { render } from '@testing-library/react'
+
+const Mp3Recorder = new MicRecorder({ bitRate: 128 })
 
 const useStyles = makeStyles((theme) => ({
   mainWrapper: {
@@ -203,78 +206,83 @@ const useStyles = makeStyles((theme) => ({
       },
     },
   },
-}));
+}))
 
 const MessageInput = ({ ticketStatus }) => {
 
-  const { tabOption, setTabOption } = useContext(TabTicketContext);
+  const { tabOption, setTabOption } = useContext(TabTicketContext)
 
-  const classes = useStyles();
-  const { ticketId } = useParams();
+  const classes = useStyles()
+  const { ticketId } = useParams()
 
-  const [medias, setMedias] = useState([]);
-  const [inputMessage, setInputMessage] = useState("");
-  const [showEmoji, setShowEmoji] = useState(false);
-  const [loading, setLoading] = useState(false);
-  const [recording, setRecording] = useState(false);
-  const [quickAnswers, setQuickAnswer] = useState([]);
-  const [typeBar, setTypeBar] = useState(false);
-  const inputRef = useRef();
-  const [anchorEl, setAnchorEl] = useState(null);
-  const { setReplyingMessage, replyingMessage } = useContext(ReplyMessageContext);
-  const { user } = useContext(AuthContext);
+  const [medias, setMedias] = useState([])
+  const [inputMessage, setInputMessage] = useState("")
+  const [showEmoji, setShowEmoji] = useState(false)
+  const [loading, setLoading] = useState(false)
+  const [recording, setRecording] = useState(false)
+  const [quickAnswers, setQuickAnswer] = useState([])
+  const [typeBar, setTypeBar] = useState(false)
+  const inputRef = useRef()
+  const [anchorEl, setAnchorEl] = useState(null)
+  const { setReplyingMessage, replyingMessage } = useContext(ReplyMessageContext)
+  const { user } = useContext(AuthContext)
+  const [templates, setTemplates] = useState(null)
+  const [params, setParams] = useState(null)
+
+  const [signMessage, setSignMessage] = useLocalStorage("signOption", true)
+
+  const isRun = useRef(false)
 
-  const [signMessage, setSignMessage] = useLocalStorage("signOption", true);
 
   useEffect(() => {
-    inputRef.current.focus();
-  }, [replyingMessage]);
+    inputRef.current.focus()
+  }, [replyingMessage])
 
   useEffect(() => {
-    inputRef.current.focus();
+    inputRef.current.focus()
     return () => {
-      setInputMessage("");
-      setShowEmoji(false);
-      setMedias([]);
-      setReplyingMessage(null);
-    };
-  }, [ticketId, setReplyingMessage]);
+      setInputMessage("")
+      setShowEmoji(false)
+      setMedias([])
+      setReplyingMessage(null)
+    }
+  }, [ticketId, setReplyingMessage])
 
   const handleChangeInput = (e) => {
-    setInputMessage(e.target.value);
-    handleLoadQuickAnswer(e.target.value);
-  };
+    setInputMessage(e.target.value)
+    handleLoadQuickAnswer(e.target.value)
+  }
 
   const handleQuickAnswersClick = (value) => {
-    setInputMessage(value);
-    setTypeBar(false);
-  };
+    setInputMessage(value)
+    setTypeBar(false)
+  }
 
   const handleAddEmoji = (e) => {
-    let emoji = e.native;
-    setInputMessage((prevState) => prevState + emoji);
-  };
+    let emoji = e.native
+    setInputMessage((prevState) => prevState + emoji)
+  }
 
   const handleChangeMedias = (e) => {
     if (!e.target.files) {
-      return;
+      return
     }
 
-    const selectedMedias = Array.from(e.target.files);
-    setMedias(selectedMedias);
-  };
+    const selectedMedias = Array.from(e.target.files)
+    setMedias(selectedMedias)
+  }
 
   const handleInputPaste = (e) => {
     if (e.clipboardData.files[0]) {
 
       console.log('clipboardData: ', e.clipboardData.files[0])
-      setMedias([e.clipboardData.files[0]]);
+      setMedias([e.clipboardData.files[0]])
+    }
   }
-  };
 
   const handleUploadMedia = async (e) => {
-    setLoading(true);
-    e.preventDefault();
+    setLoading(true)
+    e.preventDefault()
 
 
 
@@ -282,92 +290,171 @@ const MessageInput = ({ ticketStatus }) => {
       setTabOption('open')
     }
 
-    const formData = new FormData();
-    formData.append("fromMe", true);
+    const formData = new FormData()
+    formData.append("fromMe", true)
     medias.forEach((media) => {
-      formData.append("medias", media);
-      formData.append("body", media.name);
-    });
+      formData.append("medias", media)
+      formData.append("body", media.name)
+    })
 
     try {
-      await api.post(`/messages/${ticketId}`, formData);
+      const { data } = await api.post(`/messages/${ticketId}`, formData)
+
+      console.log('DATA FROM SEND MESSAGE MEDIA: ', data)
+
     } catch (err) {
-      toastError(err);
+      toastError(err)
     }
 
-    setLoading(false);
-    setMedias([]);
-  };
+    setLoading(false)
+    setMedias([])
+  }
 
-  const handleSendMessage = async () => {
-    if (inputMessage.trim() === "") return;
-    setLoading(true);
+  const handleSendMessage = async (templateParams = null) => {
 
+    console.log('templateParams: ', templateParams, ' | inputMessage: ', inputMessage)
 
+    if (inputMessage.trim() === "") return
+    setLoading(true)
 
     if (tabOption === 'search') {
       setTabOption('open')
     }
 
-    const message = {
+    if (templateParams) {
+      for (let key in templateParams) {
+        if (templateParams.hasOwnProperty(key)) {
+          // let value = templateParams[key]
+          // console.log('key: ', key, '  |     ', 'VALUE: ', value)
+
+          if (key === '_reactName') {
+            templateParams = null
+            break
+          }
+        }
+      }
+    }
+
+    let message = {
       read: 1,
       fromMe: true,
       mediaUrl: "",
-      body: signMessage
-        ? `*${user?.name}:*\n${inputMessage.trim()}`
-        : inputMessage.trim(),
-      quotedMsg: replyingMessage,
-    };
-    try {
-
-      // console.log('message: ',  message)
-      await api.post(`/messages/${ticketId}`, message);
-    } catch (err) {
-      toastError(err);
+      body: (signMessage && !templateParams) ? `*${user?.name}:*\n${inputMessage.trim()}` : inputMessage.trim(),
+      quotedMsg: replyingMessage
     }
 
-    setInputMessage("");
-    setShowEmoji(false);
-    setLoading(false);
-    setReplyingMessage(null);
-  };
+    if (templateParams) {
+      message = { ...message, params: templateParams }
+    }
+
+
+    try {
+
+      const { data } = await api.post(`/messages/${ticketId}`, message)
+      setParams(null)
+      if (data && data?.data && Array.isArray(data.data)) {
+        setTemplates(data.data)
+      }
+
+    } catch (err) {
+      toastError(err)
+    }
+
+    setInputMessage("")
+    setShowEmoji(false)
+    setLoading(false)
+    setReplyingMessage(null)
+  }
+
+
+  useEffect(() => {
+
+    if (!params) return
+
+    const body_params = params.find(p => p?.type === 'BODY')
+
+    let { text } = body_params
+
+    console.log('PARAMS FROM MESSAGE INPUT: ', params, ' | text: ', text) 
+    
+    let body = text.match(/{{\d+}}/g)
+
+    if (body && body.length > 0) {
+
+      const { parameters } = body_params
+
+      for (const key in parameters) {
+        if (!isNaN(key)) {
+          const { index, text: body_text } = parameters[key]
+          text = text.replace(`{{${index}}}`, body_text)
+        }
+      }
+
+    } 
+    console.log('NEW TEXT: ', text)
+    setInputMessage(text)  
+
+  }, [params])
+
+  useEffect(() => {
+
+    if (params) {
+      handleSendMessage(params)
+    }
+
+  }, [inputMessage, params])
+
+  useEffect(() => {
+
+    if (!templates) return
+
+    return render(<ModalTemplate
+      modal_header={'Escolha um template para iniciar o Atendimento'}
+      func={setParams}
+      templates={templates.map(({ id, name, components, language, }) => {
+        return { id, name, components, language, }
+      })}
+      ticketId={ticketId}
+    />)
+
+  }, [templates])
 
   const handleStartRecording = async () => {
 
-    setLoading(true);
+    setLoading(true)
     try {
-      await navigator.mediaDevices.getUserMedia({ audio: true });
-      await Mp3Recorder.start();
-      setRecording(true);
-      setLoading(false);
+      await navigator.mediaDevices.getUserMedia({ audio: true })
+      await Mp3Recorder.start()
+      setRecording(true)
+      setLoading(false)
     } catch (err) {
-      toastError(err);
-      setLoading(false);
+      toastError(err)
+      setLoading(false)
+    }
   }
-  };
 
   const handleLoadQuickAnswer = async (value) => {
     if (value && value.indexOf("/") === 0) {
       try {
         const { data } = await api.get("/quickAnswers/", {
           params: { searchParam: inputMessage.substring(1) },
-        });
-        setQuickAnswer(data.quickAnswers);
+        })
+        setQuickAnswer(data.quickAnswers)
         if (data.quickAnswers.length > 0) {
-          setTypeBar(true);
+          setTypeBar(true)
         } else {
-          setTypeBar(false);
+          setTypeBar(false)
         }
       } catch (err) {
-        setTypeBar(false);
+        setTypeBar(false)
       }
     } else {
-      setTypeBar(false);
+      setTypeBar(false)
+    }
   }
-  };
 
   const handleUploadAudio = async () => {
-    setLoading(true);
+    setLoading(true)
 
 
 
@@ -376,44 +463,45 @@ const MessageInput = ({ ticketStatus }) => {
     }
 
     try {
-      const [, blob] = await Mp3Recorder.stop().getMp3();
+      const [, blob] = await Mp3Recorder.stop().getMp3()
       if (blob.size < 10000) {
-        setLoading(false);
-        setRecording(false);
-        return;
+        setLoading(false)
+        setRecording(false)
+        return
       }
 
-      const formData = new FormData();
-      const filename = `${new Date().getTime()}.mp3`;
-      formData.append("medias", blob, filename);
-      formData.append("body", filename);
-      formData.append("fromMe", true);
+      const formData = new FormData()
+      const filename = `${new Date().getTime()}.mp3`
+      formData.append("medias", blob, filename)
+      formData.append("body", filename)
+      formData.append("fromMe", true)
+      formData.append("mic_audio", true)
 
-      await api.post(`/messages/${ticketId}`, formData);
+      await api.post(`/messages/${ticketId}`, formData)
     } catch (err) {
-      toastError(err);
+      toastError(err)
     }
 
-    setRecording(false);
-    setLoading(false);
-  };
+    setRecording(false)
+    setLoading(false)
+  }
 
   const handleCancelAudio = async () => {
     try {
-      await Mp3Recorder.stop().getMp3();
-      setRecording(false);
+      await Mp3Recorder.stop().getMp3()
+      setRecording(false)
     } catch (err) {
-      toastError(err);
+      toastError(err)
+    }
   }
-  };
 
   const handleOpenMenuClick = (event) => {
-    setAnchorEl(event.currentTarget);
-  };
+    setAnchorEl(event.currentTarget)
+  }
 
   const handleMenuItemClick = (event) => {
-    setAnchorEl(null);
-  };
+    setAnchorEl(null)
+  }
 
   const renderReplyingMessage = (message) => {
     return (
@@ -442,8 +530,8 @@ const MessageInput = ({ ticketStatus }) => {
           <ClearIcon className={classes.sendMessageIcons} />
         </IconButton>
       </div>
-    );
-  };
+    )
+  }
 
   if (medias.length > 0)
     return (
@@ -475,7 +563,7 @@ const MessageInput = ({ ticketStatus }) => {
           <SendIcon className={classes.sendMessageIcons} />
         </IconButton>
       </Paper>
-    );
+    )
   else {
     return (
       <Paper square elevation={0} className={classes.mainWrapper}>
@@ -529,7 +617,7 @@ const MessageInput = ({ ticketStatus }) => {
                   size="small"
                   checked={signMessage}
                   onChange={(e) => {
-                    setSignMessage(e.target.checked);
+                    setSignMessage(e.target.checked)
                   }}
                   name="showAllTickets"
                   color="primary"
@@ -591,7 +679,7 @@ const MessageInput = ({ ticketStatus }) => {
                       size="small"
                       checked={signMessage}
                       onChange={(e) => {
-                        setSignMessage(e.target.checked);
+                        setSignMessage(e.target.checked)
                       }}
                       name="showAllTickets"
                       color="primary"
@@ -604,8 +692,8 @@ const MessageInput = ({ ticketStatus }) => {
           <div className={classes.messageInputWrapper}>
             <InputBase
               inputRef={(input) => {
-                input && input.focus();
-                input && (inputRef.current = input);
+                input && input.focus()
+                input && (inputRef.current = input)
               }}
               className={classes.messageInput}
               placeholder={
@@ -620,12 +708,12 @@ const MessageInput = ({ ticketStatus }) => {
               onChange={handleChangeInput}
               disabled={recording || loading || ticketStatus !== "open"}
               onPaste={(e) => {
-                ticketStatus === "open" && handleInputPaste(e);
+                ticketStatus === "open" && handleInputPaste(e)
               }}
               onKeyPress={(e) => {
-                if (loading || e.shiftKey) return;
+                if (loading || e.shiftKey) return
                 else if (e.key === "Enter") {
-                  handleSendMessage();
+                  handleSendMessage()
                 }
               }}
             />
@@ -642,7 +730,7 @@ const MessageInput = ({ ticketStatus }) => {
                         {`${value.shortcut} - ${value.message}`}
                       </a>
                     </li>
-                  );
+                  )
                 })}
               </ul>
             ) : (
@@ -698,8 +786,8 @@ const MessageInput = ({ ticketStatus }) => {
           )}
         </div>
       </Paper>
-    );
+    )
   }
-};
+}
 
-export default MessageInput;
+export default MessageInput

frontend/src/components/MessageOptionsMenu/index.js

@@ -56,7 +56,7 @@ const MessageOptionsMenu = ({ message, menuOpen, handleClose, anchorEl }) => {
         onClose={handleClose}
       >
         {message.fromMe && (
-          <MenuItem onClick={handleOpenConfirmationModal}>
+          <MenuItem onClick={handleOpenConfirmationModal} disabled={message?.phoneNumberId ? true : false}>
             {i18n.t("messageOptionsMenu.delete")}
           </MenuItem>
         )}

frontend/src/components/ModalTemplate/index.js

@@ -0,0 +1,242 @@
+
+import React, { useState, useEffect, useRef,  } from 'react'
+import Button from '@mui/material/Button'
+import Dialog from '@mui/material/Dialog'
+import DialogActions from '@mui/material/DialogActions'
+import DialogContent from '@mui/material/DialogContent'
+import DialogContentText from '@mui/material/DialogContentText'
+import DialogTitle from '@mui/material/DialogTitle' 
+import SelectField from "../Report/SelectField" 
+ 
+import TextField from '@mui/material/TextField'
+
+
+
+const ModalTemplate = ({ templates, modal_header, func }) => {
+
+    templates = [{}, ...templates]
+
+    const [open, setOpen] = useState(true)
+    const [scroll, /*setScroll*/] = useState('body')
+    const [templateId, setTemplateId] = useState(null)
+    const [templateComponents, setTemplateComponents] = useState(null)
+    const [language, setLanguage] = useState(null)
+    const [params, setParams] = useState([])   
+
+    const handleCancel = (event, reason) => {
+
+        if (reason && reason === "backdropClick")
+            return
+
+        setOpen(false)
+    }
+
+    const handleChatEnd = () => {
+
+        console.log('PARAMS TO SEND TO MESSAGE INPUT: ', params)
+        func(params)
+        setOpen(false)
+    }
+
+    const descriptionElementRef = useRef(null)
+    useEffect(() => {
+        if (open) {
+            const { current: descriptionElement } = descriptionElementRef
+            if (descriptionElement !== null) {
+                descriptionElement.focus()
+            }
+        }
+    }, [open])
+
+
+    // Get from child 1
+    const changedTextFieldSelect = (data) => {
+        setTemplateId(data)
+    }
+
+    useEffect(() => {
+
+        const index = templates.findIndex(t => t.id === templateId)
+        setParams([])
+        if (index !== -1) {
+
+            const { components, language, name } = templates[index]
+
+            setParams((params) => [...params, { 'template_name': name }])
+
+            const buttons = components.find(c => c.type === 'BUTTONS')
+
+            if (buttons) {
+                handleButtons(buttons?.buttons)
+            }
+
+            setTemplateComponents(components)
+            setLanguage(language)
+        }
+        else {
+            setTemplateComponents(null)
+            setLanguage(null)
+        }
+
+    }, [templateId])
+
+    const handleButtons = (buttons) => {
+
+        let buttonsParams = {
+            type: 'BUTTONS',
+            parameters: []
+        }
+
+        if (buttons && buttons.length > 0) {
+            for (let i in buttons) {
+                const { text, type: sub_type } = buttons[i]
+                buttonsParams.parameters.push({ sub_type, text, index: i, })
+            }
+        }
+
+        setParams((params) => [...params, buttonsParams])
+
+    }
+
+    const handleTextChange = (value, index, type, text, language,) => {
+
+        if (!params) return
+
+        setParams((params) => {
+
+            const _index = params.findIndex(({ type }) => type === 'BODY') 
+
+            if (_index !== -1) {
+
+                const indexParameter = params[_index].parameters.findIndex((param) => param.index === index)
+
+                if (indexParameter !== -1) {
+                    params[_index].parameters[indexParameter] = { ...params[_index].parameters[indexParameter], type: 'text', text: value, index }
+                }
+                else {
+                    params[_index].parameters = [...params[_index].parameters, { type: 'text', text: value, index }]
+                }
+
+                return params
+
+            }
+            return [...params, { type, text, language, parameters: [{ type: 'text', text: value, index }] }]
+
+        })
+    }
+
+    useEffect(() => {
+        console.log('---------> PARAMS: ', params)
+    }, [params])
+
+    const dinamicTextField = (replicateItems, func, type, text, language) => {
+
+        let textFields = Array.from({ length: replicateItems }, (_, index) => index)
+
+        return textFields.map((t) => {
+            return <TextField
+                key={t}
+                label={`{{${t + 1}}}`}
+                variant="outlined"
+                style={{ margin: '4px', }} // Adjust the height as needed 
+                onChange={(e) => func(e.target.value, (t + 1), type, text, language)}
+            />
+        })
+    }
+
+
+    return (
+
+        <Dialog
+            open={open}
+            onClose={handleCancel}
+            // fullWidth={true}
+            // maxWidth={true}    
+            disableEscapeKeyDown
+
+            scroll={scroll}
+            aria-labelledby="scroll-dialog-title"
+            aria-describedby="scroll-dialog-description"
+        >
+
+            <DialogTitle id="scroll-dialog-title">{modal_header}</DialogTitle>
+            <DialogContent dividers={scroll === 'body'}>
+
+                <DialogContentText
+                    id="scroll-dialog-description"
+                    ref={descriptionElementRef}
+                    tabIndex={-1}
+                >
+
+                </DialogContentText>
+
+                <>
+
+                    <SelectField func={changedTextFieldSelect}
+                        emptyField={false}
+                        textBoxFieldSelected={'1'}
+                        header={'Selecione um template'}
+                        currencies={templates.map((template,) => {
+                            const { name, id } = template
+                            return { 'value': id, 'label': name }
+                        })} />
+
+                    {templateComponents &&
+                        templateComponents.map((components,) => {
+                            const { type, format, text, buttons } = components
+
+                            let body_params = 0
+
+                            if (type === 'BODY') {
+                                body_params = text.match(/{{\d+}}/g)
+                            }
+
+                            const titleCss = {
+                                margin: 0,
+                                fontSize: 12
+                            }
+                            const valueCss = { margin: 0, padding: 0, 'marginBottom': '15px', fontSize: 12 }
+                            const valueCssButton = { margin: 0, padding: 0, fontSize: 11 }
+
+                            return <div key={text}>
+                                {type && <strong style={titleCss}>{type}</strong>}
+                                {format && format !== 'TEXT' && <p style={valueCss}>TYPE {format}</p>}
+                                {text &&
+                                    <div style={{ margin: 0, padding: 0, 'marginBottom': '15px' }}>
+                                        <p style={{ margin: 0, padding: 0, fontSize: 12 }}>{text}</p>
+                                        {type && (type === 'BODY') && dinamicTextField(body_params.length, handleTextChange, type, text, language)}
+                                    </div>}
+                                {buttons && <div>{buttons.map((b) => {
+                                    const { type, text, url } = b
+                                    return <div style={{ margin: 0, padding: 0, 'marginBottom': '10px' }}>
+                                        {type && <p style={valueCssButton}>TYPE {type}</p>}
+                                        {text && <p style={valueCssButton}>{text}</p>}
+                                        {url && <p style={valueCssButton}>{url}</p>}
+                                    </div>
+                                })} </div>}
+
+                            </div>
+                        })
+                    }
+
+
+
+                </>
+
+
+
+            </DialogContent>
+
+
+            <DialogActions>
+                <div style={{ marginRight: '50px' }}>
+                    <Button onClick={handleCancel}>Cancelar</Button>
+                </div>
+                <Button onClick={handleChatEnd}>Ok</Button>
+            </DialogActions>
+        </Dialog >
+
+    )
+}
+
+export default ModalTemplate

frontend/src/components/NewTicketModal/index.js

@@ -87,8 +87,15 @@ const NewTicketModal = ({ modalOpen, onClose }) => {
 		if (newValue?.number) {
 			setSelectedContact(newValue);
 		} else if (newValue?.name) {
-			setNewContact({ name: newValue.name });
-			setContactModalOpen(true);
+			
+			if (/^-?\d+(\.\d+)?$/.test(newValue?.name)) {
+				setNewContact({ number: newValue.name })
+			}
+			else {
+				setNewContact({ name: newValue.name })
+			}
+
+			setContactModalOpen(true)
 		}
 	};