backend/src/controllers/ReportController.ts

@@ -262,7 +262,9 @@ export const reportMessagesUserByDateStartDateEnd = async (
       data_query_messages[i].fromMe = "Cliente";
     }
 
-    data_query_messages[i].id = i + 1; 
+    data_query_messages[i].id = i + 1;
+
+    console.log("data_query_messages: ", data_query_messages[i]);
   }
 
   return res.status(200).json(data_query_messages);

backend/src/services/TicketServices/ShowTicketReport.ts

@@ -18,7 +18,6 @@ import { startOfDay, endOfDay, parseISO, getDate } from "date-fns";
 import { string } from "yup/lib/locale";
 import Whatsapp from "../../models/Whatsapp";
 import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query";
-import { te } from "date-fns/locale";
 
 interface Request {
   userId: string | number;
@@ -44,56 +43,43 @@ const ShowTicketReport = async ({
   createdOrUpdated = "created",
   queueId
 }: Request): Promise<Response> => {
-  // let where_clause: any = {};
+  let where_clause: any = {};
-  // let query = "";
+  let query = "";
 
-  // if (userId !== "0") {
+  if (userId !== "0") {
-  //   where_clause.userid = userId;
+    where_clause.userid = userId;
-  //   query = `AND t.userId = ${userId}`;
+    query = `AND t.userId = ${userId}`;
-  // }
+  }
-
-  // if (queueId) {
-  //   where_clause.queueId = queueId;
-  //   query = `AND t.queueId = ${queueId}`;
-  // }
-
-  const createdAtOrUpdatedAt =
-    createdOrUpdated == "created" ? "createdAt" : "updatedAt";
-
-  let where_clause = {};
 
   if (queueId) {
-    where_clause = {
+    where_clause.queueId = queueId;
-      queueId: queueId,
+    query = `AND t.queueId = ${queueId}`;
-      [createdAtOrUpdatedAt]: {
-        [Op.gte]: startDate + " 00:00:00.000000",
-        [Op.lte]: endDate + " 23:59:59.999999"
-      }
-    };
-  } else if (userId == "0") {
-    where_clause = {
-      [createdAtOrUpdatedAt]: {
-        [Op.gte]: startDate + " 00:00:00.000000",
-        [Op.lte]: endDate + " 23:59:59.999999"
-      }
-    };
-  } else if (userId != "0") {
-    where_clause = {
-      userid: userId,
-      [createdAtOrUpdatedAt]: {
-        [Op.gte]: startDate + " 00:00:00.000000",
-        [Op.lte]: endDate + " 23:59:59.999999"
-      }
-    };
   }
 
   const limit = 40;
   const offset = limit * (+pageNumber - 1);
 
+  const createdAtOrUpdatedAt =
+    createdOrUpdated == "created" ? "createdAt" : "updatedAt";
+
+  const _ticketsId = await sequelize.query(
+    `SELECT t.id
+        FROM Tickets t
+        INNER JOIN (
+            SELECT DISTINCT ticketId
+            FROM Messages
+            WHERE ${createdAtOrUpdatedAt} >= '${startDate} 00:00:00' AND ${createdAtOrUpdatedAt} <= '${endDate} 23:59:59'
+        ) AS m ON m.ticketId = t.id ${query};`,
+    { type: QueryTypes.SELECT }
+  );
+
   let { count, rows: tickets }: any = await Ticket.findAndCountAll({
-    where: where_clause,
+    where: {
+      id: { [Op.in]: _ticketsId.map((t: any) => t.id) }
+    },
     limit,
     offset,
+
     attributes: [
       "id",
       "status",
@@ -165,41 +151,43 @@ const ShowTicketReport = async ({
     throw new AppError("ERR_NO_TICKET_FOUND", 404);
   }
 
-  if (tickets.length > 0) {
+  const ticketIds = tickets.map((t: any) => t.id);
+
+  if (ticketIds.length > 0) {
     const waiting_time: any = await sequelize.query(
       `SELECT t.id as ticketId, t.status, TIME_FORMAT(
-        SEC_TO_TIME(
+        SEC_TO_TIME( 
                 TIMESTAMPDIFF(
                     SECOND,
                     (
-                        SELECT createdAt
+                        SELECT createdAt 
-                        FROM Messages
+                        FROM Messages 
-                        WHERE ticketId = m.ticketId
+                        WHERE ticketId = m.ticketId 
-                        AND fromMe = 0
+                        AND fromMe = 0 
-                        ORDER BY createdAt ASC
+                        ORDER BY createdAt ASC 
                         LIMIT 1
-                    ),
+                    ), 
                     (
-                        SELECT createdAt
+                        SELECT createdAt 
-                        FROM Messages
+                        FROM Messages 
-                        WHERE ticketId = m.ticketId
+                        WHERE ticketId = m.ticketId 
-                        AND fromAgent = 1
+                        AND fromAgent = 1 
-                        ORDER BY createdAt ASC
+                        ORDER BY createdAt ASC 
                         LIMIT 1
                     )
-                )
+                ) 
-        ), '%H:%i:%s') AS WAITING_TIME
+        ), '%H:%i:%s') AS WAITING_TIME      
-    FROM Tickets t
+    FROM Tickets t 
     JOIN Messages m ON t.id = m.ticketId
     JOIN Whatsapps w ON t.whatsappId = w.id
     JOIN Queues q ON q.id = t.queueId
-    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
+    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999' 
-      AND t.id IN (${tickets.map((t: any) => t.id).join()})
+      AND t.id IN (${ticketIds.join()})
-      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
+      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
-      AND m.fromMe = 0
+      AND m.fromMe = 0  
       AND t.status IN ('open', 'closed')
       HAVING WAITING_TIME IS NOT NULL
-     ORDER BY
+     ORDER BY 
         WAITING_TIME;`,
       { type: QueryTypes.SELECT }
     );

frontend/src/pages/Dashboard/PieChart.js

@@ -72,7 +72,7 @@ const PieChart = ({ data = dataExample }) => {
   return (
     <Box width="100%" height="100%" position="relative" display="flex">
       <Box sx={{ position: "absolute" }}>
-        <Title>Tickets status de encerramento</Title>
+        <Title>Tickets Status</Title>
       </Box>
       <Box
         component="ul"

frontend/src/pages/Dashboard/index.js

@@ -258,7 +258,7 @@ const Dashboard = () => {
   const [usersOnlineInfo, dispatch] = useReducer(reducer, [])
   const [ticketStatusChange, setStatus] = useState()
   const [ticketsStatus, setTicktsStatus] = useState({ open: 0, openAll: 0, pending: 0, closed: 0 })
-  const [ticketStatusChatEnd, setTicketStatusChatEnd] = useState([])
+
   const { user } = useContext(AuthContext)
 
   useEffect(() => {
@@ -287,17 +287,12 @@ const Dashboard = () => {
 
           const { data } = await api.get("/reports/user/services", {
             params: { userId: null, startDate: dateToday, endDate: dateToday },
-          }) 
+          })
+
+          // console.log('data.data: ', data.usersProfile)
 
           dispatch({ type: "RESET" })
           dispatch({ type: "LOAD_QUERY", payload: data.usersProfile })
-
-          const { data: ticketStatusChatEndData } = await api.get("/reports/count/statusChatEnd", {
-            params: { startDate: '2024-03-21', endDate: '2024-03-28' },
-          })
-
-          setTicketStatusChatEnd(ticketStatusChatEndData.reportStatusChatEnd)
- 
         } catch (err) {
 
         }
@@ -511,7 +506,7 @@ const Dashboard = () => {
                   </Grid>
                   <Grid item xs={12} sm={12} md={6} lg={6}>
                     <Paper className={classes.fixedHeightPaper} variant="outlined">
-                      <PieChart data={ticketStatusChatEnd} />
+                      <PieChart data={[]} />
                     </Paper>
                   </Grid>
                 </Grid>

frontend/src/pages/Report/index.js

@@ -363,7 +363,7 @@ const Report = () => {
           if (reportOption === '1') {
 
             const { data } = await api.get("/reports/", { params: { userId, startDate, endDate, pageNumber: pageNumberTickets, createdOrUpdated: selectedValue, queueId }, userQueues: userA.queues })
-  
+
             let ticketsQueue = data.tickets
             let userQueues = userA.queues
             let filterQueuesTickets = []