backend/src/controllers/ReportController.ts

@@ -262,7 +262,9 @@ export const reportMessagesUserByDateStartDateEnd = async (
       data_query_messages[i].fromMe = "Cliente";
     }
 
-    data_query_messages[i].id = i + 1; 
+    data_query_messages[i].id = i + 1;
+
+    console.log("data_query_messages: ", data_query_messages[i]);
   }
 
   return res.status(200).json(data_query_messages);

backend/src/services/TicketServices/ShowTicketReport.ts

@@ -18,7 +18,6 @@ import { startOfDay, endOfDay, parseISO, getDate } from "date-fns";
 import { string } from "yup/lib/locale";
 import Whatsapp from "../../models/Whatsapp";
 import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query";
-import { te } from "date-fns/locale";
 
 interface Request {
   userId: string | number;
@@ -44,56 +43,43 @@ const ShowTicketReport = async ({
   createdOrUpdated = "created",
   queueId
 }: Request): Promise<Response> => {
-  // let where_clause: any = {};
+  let where_clause: any = {};
-  // let query = "";
+  let query = "";
 
-  // if (userId !== "0") {
+  if (userId !== "0") {
-  //   where_clause.userid = userId;
+    where_clause.userid = userId;
-  //   query = `AND t.userId = ${userId}`;
+    query = `AND t.userId = ${userId}`;
-  // }
+  }
-
-  // if (queueId) {
-  //   where_clause.queueId = queueId;
-  //   query = `AND t.queueId = ${queueId}`;
-  // }
-
-  const createdAtOrUpdatedAt =
-    createdOrUpdated == "created" ? "createdAt" : "updatedAt";
-
-  let where_clause = {};
 
   if (queueId) {
-    where_clause = {
+    where_clause.queueId = queueId;
-      queueId: queueId,
+    query = `AND t.queueId = ${queueId}`;
-      [createdAtOrUpdatedAt]: {
-        [Op.gte]: startDate + " 00:00:00.000000",
-        [Op.lte]: endDate + " 23:59:59.999999"
-      }
-    };
-  } else if (userId == "0") {
-    where_clause = {
-      [createdAtOrUpdatedAt]: {
-        [Op.gte]: startDate + " 00:00:00.000000",
-        [Op.lte]: endDate + " 23:59:59.999999"
-      }
-    };
-  } else if (userId != "0") {
-    where_clause = {
-      userid: userId,
-      [createdAtOrUpdatedAt]: {
-        [Op.gte]: startDate + " 00:00:00.000000",
-        [Op.lte]: endDate + " 23:59:59.999999"
-      }
-    };
   }
 
   const limit = 40;
   const offset = limit * (+pageNumber - 1);
 
+  const createdAtOrUpdatedAt =
+    createdOrUpdated == "created" ? "createdAt" : "updatedAt";
+
+  const _ticketsId = await sequelize.query(
+    `SELECT t.id
+        FROM Tickets t
+        INNER JOIN (
+            SELECT DISTINCT ticketId
+            FROM Messages
+            WHERE ${createdAtOrUpdatedAt} >= '${startDate} 00:00:00' AND ${createdAtOrUpdatedAt} <= '${endDate} 23:59:59'
+        ) AS m ON m.ticketId = t.id ${query};`,
+    { type: QueryTypes.SELECT }
+  );
+
   let { count, rows: tickets }: any = await Ticket.findAndCountAll({
-    where: where_clause,
+    where: {
+      id: { [Op.in]: _ticketsId.map((t: any) => t.id) }
+    },
     limit,
     offset,
+
     attributes: [
       "id",
       "status",
@@ -165,41 +151,43 @@ const ShowTicketReport = async ({
     throw new AppError("ERR_NO_TICKET_FOUND", 404);
   }
 
-  if (tickets.length > 0) {
+  const ticketIds = tickets.map((t: any) => t.id);
+
+  if (ticketIds.length > 0) {
     const waiting_time: any = await sequelize.query(
       `SELECT t.id as ticketId, t.status, TIME_FORMAT(
-        SEC_TO_TIME(
+        SEC_TO_TIME( 
                 TIMESTAMPDIFF(
                     SECOND,
                     (
-                        SELECT createdAt
+                        SELECT createdAt 
-                        FROM Messages
+                        FROM Messages 
-                        WHERE ticketId = m.ticketId
+                        WHERE ticketId = m.ticketId 
-                        AND fromMe = 0
+                        AND fromMe = 0 
-                        ORDER BY createdAt ASC
+                        ORDER BY createdAt ASC 
                         LIMIT 1
-                    ),
+                    ), 
                     (
-                        SELECT createdAt
+                        SELECT createdAt 
-                        FROM Messages
+                        FROM Messages 
-                        WHERE ticketId = m.ticketId
+                        WHERE ticketId = m.ticketId 
-                        AND fromAgent = 1
+                        AND fromAgent = 1 
-                        ORDER BY createdAt ASC
+                        ORDER BY createdAt ASC 
                         LIMIT 1
                     )
-                )
+                ) 
-        ), '%H:%i:%s') AS WAITING_TIME
+        ), '%H:%i:%s') AS WAITING_TIME      
-    FROM Tickets t
+    FROM Tickets t 
     JOIN Messages m ON t.id = m.ticketId
     JOIN Whatsapps w ON t.whatsappId = w.id
     JOIN Queues q ON q.id = t.queueId
-    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
+    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999' 
-      AND t.id IN (${tickets.map((t: any) => t.id).join()})
+      AND t.id IN (${ticketIds.join()})
-      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
+      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
-      AND m.fromMe = 0
+      AND m.fromMe = 0  
       AND t.status IN ('open', 'closed')
       HAVING WAITING_TIME IS NOT NULL
-     ORDER BY
+     ORDER BY 
         WAITING_TIME;`,
       { type: QueryTypes.SELECT }
     );

frontend/src/pages/Dashboard/PieChart.js

@@ -1,127 +0,0 @@
-import { Box } from '@material-ui/core';
-import React from 'react';
-import FiberManualRecordIcon from '@material-ui/icons/FiberManualRecord';
-import { PieChart as RechartsPieChart, Pie, Sector, Cell, ResponsiveContainer } from 'recharts';
-
-import Title from './Title';
-
-const dataExample = [
-  {
-    "id": 3366,
-    "name": "FINALIZADO",
-    "count": 5
-  },
-  {
-    "id": 3369,
-    "name": "LEMBRETE",
-    "count": 1
-  },
-  {
-    "id": 3367,
-    "name": "EXEMPLO",
-    "count": 3
-  },
-  {
-    "id": 3364,
-    "name": "EXEMPLO 2",
-    "count": 3
-  },
-  {
-    "id": 3364,
-    "name": "EXEMPLO 3",
-    "count": 6
-  },
-]
-
-const COLORS = [
-  '#0088FE', // Azul escuro
-  '#00C49F', // Verde menta
-  '#FFBB28', // Laranja escuro
-  '#FF8042', // Vermelho escuro
-  '#9D38BD', // Roxo escuro
-  '#FFD166', // Laranja claro
-  '#331F00', // Marrom escuro
-  '#C0FFC0', // Verde Claro
-  '#C4E538', // Verde-amarelo vibrante
-  '#A2A2A2', // Cinza claro
-];;
-
-const RADIAN = Math.PI / 180;
-
-const renderCustomizedLabel = ({ cx, cy, midAngle, innerRadius, outerRadius, count }) => {
-  const radius = innerRadius + (outerRadius - innerRadius) * 0.75;
-  const x = cx + radius * Math.cos(-midAngle * RADIAN);
-  const y = cy + radius * Math.sin(-midAngle * RADIAN);
-
-  return (
-    <text x={x} y={y} fill="white" textAnchor={x > cx ? 'start' : 'end'} dominantBaseline="central">
-      {count}
-    </text>
-  );
-};
-
-/**
- * @param data array de objetos no formato 
- * {
-    "id": number | string,
-    "name": string,
-    "count": number
- * }
- */
-const PieChart = ({ data = dataExample }) => {
-  return (
-    <Box width="100%" height="100%" position="relative" display="flex">
-      <Box sx={{ position: "absolute" }}>
-        <Title>Tickets status de encerramento</Title>
-      </Box>
-      <Box
-        component="ul"
-        sx={{
-          position: "absolute",
-          top: 0, right: 0,
-          display: "flex",
-          flexDirection: "column",
-          gap: "4px"
-        }}>
-        {data.map((entry, index) => {
-          return (
-            <Box
-              component="li"
-              key={entry.id}
-              sx={{
-                display: "flex", gap: "2px",
-                color: COLORS[index % COLORS.length],
-                alignItems: "center"
-              }}>
-              <FiberManualRecordIcon fill={COLORS[index % COLORS.length]} />
-              <text style={{ color: 'black' }}>{entry.name}</text>
-            </Box>
-          )
-        })}
-      </Box>
-      <Box width="100%" height="100%" alignSelf="flex-end">
-        <ResponsiveContainer width="100%" height="100%">
-          <RechartsPieChart width={400} height={400}>
-            <Pie
-              data={data}
-              cx="40%"
-              cy="60%"
-              labelLine={false}
-              label={renderCustomizedLabel}
-              outerRadius={100}
-              fill="#8884d8"
-              dataKey="count"
-            >
-              {data.map((entry, index) => (
-                <Cell key={`cell-${entry.id}`} fill={COLORS[index % COLORS.length]} />
-              ))}
-            </Pie>
-          </RechartsPieChart>
-        </ResponsiveContainer>
-      </Box>
-    </Box >
-  );
-
-}
-
-export default PieChart

frontend/src/pages/Dashboard/index.js

@@ -15,7 +15,6 @@ import Info from "@material-ui/icons/Info"
 import { AuthContext } from "../../context/Auth/AuthContext"
 // import { i18n } from "../../translate/i18n";
 import Chart from "./Chart"
-import PieChart from "./PieChart"
 import openSocket from "socket.io-client"
 import api from "../../services/api"
 
@@ -32,7 +31,7 @@ const useStyles = makeStyles((theme) => ({
     display: "flex",
     overflow: "auto",
     flexDirection: "column",
-    height: 280,
+    height: 240,
   },
   customFixedHeightPaper: {
     padding: theme.spacing(2),
@@ -109,7 +108,7 @@ const useStyles = makeStyles((theme) => ({
 
 var _fifo
 
-const sumOnlineTimeNow = (oldOnlineTimeSum) => {
+const sumOnlineTimeNow = (oldOnlineTimeSum) => { 
 
   let onlineTime = new Date()
 
@@ -139,7 +138,7 @@ const sumOnlineTimeNow = (oldOnlineTimeSum) => {
 
   const isoDate = new Date(onlineTime)
 
-  const newOnlinetime = isoDate.toJSON().slice(0, 19).replace('T', ' ')
+  const newOnlinetime = isoDate.toJSON().slice(0, 19).replace('T', ' ') 
 
   return newOnlinetime
 }
@@ -208,9 +207,9 @@ const reducer = (state, action) => {
 
       if ("onlineTime" in onlineUser) {
 
-        if ("sumOnlineTime" in state[index]) {
+        if ("sumOnlineTime" in state[index]) {  
 
-          state[index].sumOnlineTime.sum = onlineUser.onlineTime.split(" ")[1]
+          state[index].sumOnlineTime.sum = onlineUser.onlineTime.split(" ")[1] 
 
         } else if (!("sumOnlineTime" in state[index])) {
 
@@ -258,7 +257,7 @@ const Dashboard = () => {
   const [usersOnlineInfo, dispatch] = useReducer(reducer, [])
   const [ticketStatusChange, setStatus] = useState()
   const [ticketsStatus, setTicktsStatus] = useState({ open: 0, openAll: 0, pending: 0, closed: 0 })
-  const [ticketStatusChatEnd, setTicketStatusChatEnd] = useState([])
+
   const { user } = useContext(AuthContext)
 
   useEffect(() => {
@@ -284,20 +283,15 @@ const Dashboard = () => {
         try {
           let date = new Date().toLocaleDateString("pt-BR").split("/")
           let dateToday = `${date[2]}-${date[1]}-${date[0]}`
-
+          
           const { data } = await api.get("/reports/user/services", {
             params: { userId: null, startDate: dateToday, endDate: dateToday },
-          }) 
+          })
+
+          // console.log('data.data: ', data.usersProfile)
 
           dispatch({ type: "RESET" })
           dispatch({ type: "LOAD_QUERY", payload: data.usersProfile })
-
-          const { data: ticketStatusChatEndData } = await api.get("/reports/count/statusChatEnd", {
-            params: { startDate: '2024-03-21', endDate: '2024-03-28' },
-          })
-
-          setTicketStatusChatEnd(ticketStatusChatEndData.reportStatusChatEnd)
- 
         } catch (err) {
 
         }
@@ -325,7 +319,7 @@ const Dashboard = () => {
         if (usersOnlineInfo[i].statusOnline && usersOnlineInfo[i].statusOnline.status === 'online') {
 
           let onlineTimeCurrent = sumOnlineTimeNow({ onlineTime: usersOnlineInfo[i].statusOnline.onlineTime, updatedAt: usersOnlineInfo[i].statusOnline.updatedAt })
-
+   
           dispatch({ type: "UPDATE_STATUS_ONLINE", payload: { userId: usersOnlineInfo[i].id, status: usersOnlineInfo[i].statusOnline.status, onlineTime: onlineTimeCurrent } })
 
         }
@@ -362,7 +356,7 @@ const Dashboard = () => {
     })
 
     socket.on("onlineStatus", (data) => {
-      if (data.action === "logout" || data.action === "update") {
+      if (data.action === "logout" || data.action === "update") { 
 
         dispatch({ type: "UPDATE_STATUS_ONLINE", payload: data.userOnlineTime })
       } else if (data.action === "delete") {
@@ -503,17 +497,10 @@ const Dashboard = () => {
                     </Grid>
                   </Paper>
                 </Grid>
-                <Grid item container spacing={3}>
+                <Grid item xs={12}>
-                  <Grid item xs={12} sm={12} md={6} lg={6}>
+                  <Paper className={classes.fixedHeightPaper} variant="outlined">
-                    <Paper className={classes.fixedHeightPaper} variant="outlined">
+                    <Chart allTickets={usersOnlineInfo} />
-                      <Chart allTickets={usersOnlineInfo} />
+                  </Paper>
-                    </Paper>
-                  </Grid>
-                  <Grid item xs={12} sm={12} md={6} lg={6}>
-                    <Paper className={classes.fixedHeightPaper} variant="outlined">
-                      <PieChart data={ticketStatusChatEnd} />
-                    </Paper>
-                  </Grid>
                 </Grid>
               </Grid>
             </Paper>

frontend/src/pages/Report/index.js

@@ -363,7 +363,7 @@ const Report = () => {
           if (reportOption === '1') {
 
             const { data } = await api.get("/reports/", { params: { userId, startDate, endDate, pageNumber: pageNumberTickets, createdOrUpdated: selectedValue, queueId }, userQueues: userA.queues })
-  
+
             let ticketsQueue = data.tickets
             let userQueues = userA.queues
             let filterQueuesTickets = []