backend/src/controllers/ReportController.ts

@@ -20,7 +20,6 @@ import ShowQueuesByUser from "../services/UserServices/ShowQueuesByUser";
 import { getIO } from "../libs/socket";
 import { Json } from "sequelize/types/lib/utils";
 import ReportByNumberQueueService from "../services/ReportServices/ReportByNumberQueueService";
-import CountStatusChatEndService from "../services/StatusChatEndService/CountStatusChatEndService";
 
 type IndexQuery = {
   userId: string;
@@ -313,7 +312,7 @@ export const reportService = async (
   const reportService = await ReportByNumberQueueService({
     startDate,
     endDate
-  });
+  }); 
 
   return res.status(200).json({ reportService });
 };
@@ -332,37 +331,12 @@ export const reportServiceByQueue = async (
 
   const { startDate, endDate, queueId } = req.query as IndexQuery;
 
+   
   const reportService = await ReportByNumberQueueService({
     startDate,
     endDate,
     queue: true
-  });
+  }); 
 
   return res.status(200).json({ reportService });
 };
-
-export const reportTicksCountByStatusChatEnds = async (
-  req: Request,
-  res: Response
-): Promise<Response> => {
-  if (
-    req.user.profile !== "master" &&
-    req.user.profile !== "admin" &&
-    req.user.profile !== "supervisor"
-  ) {
-    throw new AppError("ERR_NO_PERMISSION", 403);
-  }
-
-  const { startDate, endDate } = req.query as IndexQuery;
-
-  const dateToday = splitDateTime(
-    new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
-  );
-
-  const reportStatusChatEnd = await CountStatusChatEndService(
-    startDate || dateToday.fullDate,
-    endDate || dateToday.fullDate
-  );
-
-  return res.status(200).json({ reportStatusChatEnd });
-};

backend/src/controllers/TicketController.ts

@@ -76,7 +76,6 @@ import CreateContactService from "../services/ContactServices/CreateContactServi
 import { botSendMessage } from "../services/WbotServices/wbotMessageListener";
 import WhatsappQueue from "../models/WhatsappQueue";
 import { get } from "../helpers/RedisClient"
-import CountStatusChatEndService from "../services/StatusChatEndService/CountStatusChatEndService"
 
 export const index = async (req: Request, res: Response): Promise<Response> => {  
   const {
@@ -110,8 +109,8 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
     withUnreadMessages,
     unlimited,
     searchParamContent
-  }); 
- 
+  });
+
   return res.status(200).json({ tickets, count, hasMore });
 };
 
@@ -349,8 +348,7 @@ export const update = async (
       ticketData: {
         status: status,
         userId: userId,
-        statusChatEnd: statusChatEndName.name,
-        statusChatEndId: statusChatEndName.id
+        statusChatEnd: statusChatEndName.name
       },
       ticketId
     });

backend/src/database/migrations/20240325193138-change-column-reference-statusChatEndId-to-tickets.ts

@@ -1,17 +0,0 @@
-import { QueryInterface, DataTypes } from "sequelize";
-
-module.exports = {
-  up: (queryInterface: QueryInterface) => {
-    return queryInterface.addColumn("Tickets", "statusChatEndId", {
-      type: DataTypes.INTEGER,
-      references: { model: "StatusChatEnds", key: "id" },
-      onUpdate: "CASCADE",
-      onDelete: "SET NULL",
-      allowNull: true
-    });
-  },
-
-  down: (queryInterface: QueryInterface) => {
-    return queryInterface.removeColumn("Tickets", "statusChatEndId");
-  }
-};

backend/src/models/StatusChatEnd.ts

@@ -10,29 +10,25 @@ import {
   } from "sequelize-typescript";
 
   import SchedulingNotify from "./SchedulingNotify";
-import Ticket from "./Ticket"
 
   @Table
   class StatusChatEnd extends Model<StatusChatEnd> {
     @PrimaryKey
     @AutoIncrement
     @Column
-    id: number;
-
+    id: number;  
+  
     @Column
     name: string;
-
+  
     @CreatedAt
     createdAt: Date;
-
+  
     @UpdatedAt
     updatedAt: Date;
 
     @HasMany(() => SchedulingNotify)
     SchedulingNotifies: SchedulingNotify[];
-
-    @HasMany(() => Ticket)
-    tickets: Ticket[];
   }
   
   export default StatusChatEnd;

backend/src/models/Ticket.ts

@@ -21,7 +21,6 @@ import User from "./User";
 import Whatsapp from "./Whatsapp";
 
 import SchedulingNotify from "./SchedulingNotify";
-import StatusChatEnd from "./StatusChatEnd"
 
 @Table
 class Ticket extends Model<Ticket> {
@@ -43,10 +42,6 @@ class Ticket extends Model<Ticket> {
   @Column
   isGroup: boolean;
 
-  @ForeignKey(() => StatusChatEnd)
-  @Column
-  statusChatEndId: number;
-
   @Column
   statusChatEnd: string;
 

backend/src/routes/reportRoutes.ts

@@ -1,48 +1,26 @@
 //relatorio
-import express from "express";
+import express from "express"; 
 
-import isAuth from "../middleware/isAuth";
+import isAuth from "../middleware/isAuth";  
+ 
+import * as ReportController from "../controllers/ReportController"; 
 
-import * as ReportController from "../controllers/ReportController";
+const reportRoutes = express.Router();   
 
-const reportRoutes = express.Router();
+reportRoutes.get("/reports", isAuth, ReportController.reportUserByDateStartDateEnd);  
 
-reportRoutes.get(
-  "/reports",
-  isAuth,
-  ReportController.reportUserByDateStartDateEnd
-);
+reportRoutes.post("/reports/onqueue", ReportController.reportOnQueue);  
 
-reportRoutes.post("/reports/onqueue", ReportController.reportOnQueue);
-
-reportRoutes.get(
-  "/reports/user/services",
-  isAuth,
-  ReportController.reportUserService
-);
+reportRoutes.get("/reports/user/services", isAuth, ReportController.reportUserService);  
 
 reportRoutes.get(
   "/reports/services/numbers",
   isAuth,
   ReportController.reportService
-);
+);   
 
-reportRoutes.get(
-  "/reports/services/queues",
-  isAuth,
-  ReportController.reportServiceByQueue
-);
+reportRoutes.get("/reports/services/queues", isAuth, ReportController.reportServiceByQueue);   
 
-reportRoutes.get(
-  "/reports/messages",
-  isAuth,
-  ReportController.reportMessagesUserByDateStartDateEnd
-);
-
-reportRoutes.get(
-  "/reports/count/statusChatEnd",
-  isAuth,
-  ReportController.reportTicksCountByStatusChatEnds
-);
+reportRoutes.get("/reports/messages", isAuth, ReportController.reportMessagesUserByDateStartDateEnd);  
 
 export default reportRoutes;

backend/src/services/ReportServices/ReportByNumberQueueService.ts

@@ -113,8 +113,7 @@ const ReportByNumberQueueService = async ({
       AND m.fromMe = 0 
       -- AND q.id = 2  
       AND w.number = ${number} 
-      AND t.status IN ('open', 'closed')
-      HAVING WAITING_TIME IS NOT NULL
+      AND (t.status = 'open' OR t.status = 'closed')
     ORDER BY 
         WAITING_TIME;`,
         { type: QueryTypes.SELECT }
@@ -238,8 +237,7 @@ const ReportByNumberQueueService = async ({
     AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
     AND m.fromMe = 0  
     AND q.id = ${q.id}
-    AND t.status IN ('open', 'closed')
-    HAVING WAITING_TIME IS NOT NULL
+    AND (t.status = 'open' OR t.status = 'closed')
     ORDER BY 
         WAITING_TIME;`,
           { type: QueryTypes.SELECT }

backend/src/services/StatusChatEndService/CountStatusChatEndService.ts

@@ -1,27 +0,0 @@
-import StatusChatEnd from "../../models/StatusChatEnd";
-import AppError from "../../errors/AppError";
-
-import { Sequelize } from "sequelize";
-import { splitDateTime } from "../../helpers/SplitDateTime"
-import ptBR from "date-fns/locale/pt-BR";
-import { format } from "date-fns"
-const dbConfig = require("../../config/database");
-const sequelize = new Sequelize(dbConfig);
-const { QueryTypes } = require("sequelize");
-
-const CountStatusChatEndService = async (
-  startDate: string,
-  endDate: string
-) => { 
-
-  const countStatusChatEnd: any = await sequelize.query(
-    `select t.id, s.name, count(t.id) as count from Tickets t join StatusChatEnds s on 
-t.statusChatEndId = s.id and DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
-group by s.id;`,
-    { type: QueryTypes.SELECT }
-  );
-
-  return countStatusChatEnd;
-};
-
-export default CountStatusChatEndService;

backend/src/services/TicketServices/ShowTicketReport.ts

@@ -7,7 +7,7 @@ import Queue from "../../models/Queue";
 import Message from "../../models/Message";
 import { userInfo } from "os";
 
-import { Op, QueryTypes, json, where } from "sequelize";
+import { Op, QueryTypes, where } from "sequelize";
 
 import { Sequelize } from "sequelize";
 import moment from "moment";
@@ -17,7 +17,7 @@ const sequelize = new Sequelize(dbConfig);
 import { startOfDay, endOfDay, parseISO, getDate } from "date-fns";
 import { string } from "yup/lib/locale";
 import Whatsapp from "../../models/Whatsapp";
-import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query";
+import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query"
 
 interface Request {
   userId: string | number;
@@ -73,7 +73,9 @@ const ShowTicketReport = async ({
     { type: QueryTypes.SELECT }
   );
 
-  let { count, rows: tickets }: any = await Ticket.findAndCountAll({
+  console.log('QUERY: ', query)
+
+  const { count, rows: tickets } = await Ticket.findAndCountAll({
     where: {
       id: { [Op.in]: _ticketsId.map((t: any) => t.id) }
     },
@@ -151,58 +153,6 @@ const ShowTicketReport = async ({
     throw new AppError("ERR_NO_TICKET_FOUND", 404);
   }
 
-  const ticketIds = tickets.map((t: any) => t.id);
-
-  if (ticketIds.length > 0) {
-    const waiting_time: any = await sequelize.query(
-      `SELECT t.id as ticketId, t.status, TIME_FORMAT(
-        SEC_TO_TIME( 
-                TIMESTAMPDIFF(
-                    SECOND,
-                    (
-                        SELECT createdAt 
-                        FROM Messages 
-                        WHERE ticketId = m.ticketId 
-                        AND fromMe = 0 
-                        ORDER BY createdAt ASC 
-                        LIMIT 1
-                    ), 
-                    (
-                        SELECT createdAt 
-                        FROM Messages 
-                        WHERE ticketId = m.ticketId 
-                        AND fromAgent = 1 
-                        ORDER BY createdAt ASC 
-                        LIMIT 1
-                    )
-                ) 
-        ), '%H:%i:%s') AS WAITING_TIME      
-    FROM Tickets t 
-    JOIN Messages m ON t.id = m.ticketId
-    JOIN Whatsapps w ON t.whatsappId = w.id
-    JOIN Queues q ON q.id = t.queueId
-    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999' 
-      AND t.id IN (${ticketIds.join()})
-      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
-      AND m.fromMe = 0  
-      AND t.status IN ('open', 'closed')
-      HAVING WAITING_TIME IS NOT NULL
-     ORDER BY 
-        WAITING_TIME;`,
-      { type: QueryTypes.SELECT }
-    );
-
-    for (let w of waiting_time) {
-      const { ticketId, status, WAITING_TIME } = w;
-
-      const index = tickets.findIndex((t: any) => +t?.id == +ticketId);
-
-      if (index != -1) {
-        tickets[index].dataValues.waiting_time = WAITING_TIME;
-      }
-    }
-  }
-
   return { tickets, count, hasMore };
 };
 

backend/src/services/TicketServices/UpdateTicketService.ts

@@ -10,7 +10,7 @@ import { createOrUpdateTicketCache } from "../../helpers/TicketCache";
 import AppError from "../../errors/AppError";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
 import BotIsOnQueue from "../../helpers/BotIsOnQueue";
-import { deleteObject } from "../../helpers/RedisClient";
+import { deleteObject } from "../../helpers/RedisClient"
 var flatten = require("flat");
 
 interface TicketData {
@@ -18,7 +18,6 @@ interface TicketData {
   userId?: number;
   queueId?: number;
   statusChatEnd?: string;
-  statusChatEndId?: number;
   unreadMessages?: number;
   whatsappId?: string | number;
 }
@@ -47,7 +46,6 @@ const UpdateTicketService = async ({
       queueId,
       statusChatEnd,
       unreadMessages,
-      statusChatEndId,
       whatsappId
     } = ticketData;
 
@@ -68,14 +66,13 @@ const UpdateTicketService = async ({
     if (oldStatus === "closed") {
       await CheckContactOpenTickets(ticket.contact.id, ticket.whatsappId);
     }
- 
+
     await ticket.update({
       status,
       queueId,
       userId,
       unreadMessages,
       statusChatEnd,
-      statusChatEndId,
       whatsappId
     });
 

frontend/src/pages/Dashboard/PieChart.js

@@ -1,127 +0,0 @@
-import { Box } from '@material-ui/core';
-import React from 'react';
-import FiberManualRecordIcon from '@material-ui/icons/FiberManualRecord';
-import { PieChart as RechartsPieChart, Pie, Sector, Cell, ResponsiveContainer } from 'recharts';
-
-import Title from './Title';
-
-const dataExample = [
-  {
-    "id": 3366,
-    "name": "FINALIZADO",
-    "count": 5
-  },
-  {
-    "id": 3369,
-    "name": "LEMBRETE",
-    "count": 1
-  },
-  {
-    "id": 3367,
-    "name": "EXEMPLO",
-    "count": 3
-  },
-  {
-    "id": 3364,
-    "name": "EXEMPLO 2",
-    "count": 3
-  },
-  {
-    "id": 3364,
-    "name": "EXEMPLO 3",
-    "count": 6
-  },
-]
-
-const COLORS = [
-  '#0088FE', // Azul escuro
-  '#00C49F', // Verde menta
-  '#FFBB28', // Laranja escuro
-  '#FF8042', // Vermelho escuro
-  '#9D38BD', // Roxo escuro
-  '#FFD166', // Laranja claro
-  '#331F00', // Marrom escuro
-  '#C0FFC0', // Verde Claro
-  '#C4E538', // Verde-amarelo vibrante
-  '#A2A2A2', // Cinza claro
-];;
-
-const RADIAN = Math.PI / 180;
-
-const renderCustomizedLabel = ({ cx, cy, midAngle, innerRadius, outerRadius, count }) => {
-  const radius = innerRadius + (outerRadius - innerRadius) * 0.75;
-  const x = cx + radius * Math.cos(-midAngle * RADIAN);
-  const y = cy + radius * Math.sin(-midAngle * RADIAN);
-
-  return (
-    <text x={x} y={y} fill="white" textAnchor={x > cx ? 'start' : 'end'} dominantBaseline="central">
-      {count}
-    </text>
-  );
-};
-
-/**
- * @param data array de objetos no formato 
- * {
-    "id": number | string,
-    "name": string,
-    "count": number
- * }
- */
-const PieChart = ({ data = dataExample }) => {
-  return (
-    <Box width="100%" height="100%" position="relative" display="flex">
-      <Box sx={{ position: "absolute" }}>
-        <Title>Tickets Status</Title>
-      </Box>
-      <Box
-        component="ul"
-        sx={{
-          position: "absolute",
-          top: 0, right: 0,
-          display: "flex",
-          flexDirection: "column",
-          gap: "4px"
-        }}>
-        {data.map((entry, index) => {
-          return (
-            <Box
-              component="li"
-              key={entry.id}
-              sx={{
-                display: "flex", gap: "2px",
-                color: COLORS[index % COLORS.length],
-                alignItems: "center"
-              }}>
-              <FiberManualRecordIcon fill={COLORS[index % COLORS.length]} />
-              <text style={{ color: 'black' }}>{entry.name}</text>
-            </Box>
-          )
-        })}
-      </Box>
-      <Box width="100%" height="100%" alignSelf="flex-end">
-        <ResponsiveContainer width="100%" height="100%">
-          <RechartsPieChart width={400} height={400}>
-            <Pie
-              data={data}
-              cx="40%"
-              cy="60%"
-              labelLine={false}
-              label={renderCustomizedLabel}
-              outerRadius={100}
-              fill="#8884d8"
-              dataKey="count"
-            >
-              {data.map((entry, index) => (
-                <Cell key={`cell-${entry.id}`} fill={COLORS[index % COLORS.length]} />
-              ))}
-            </Pie>
-          </RechartsPieChart>
-        </ResponsiveContainer>
-      </Box>
-    </Box >
-  );
-
-}
-
-export default PieChart

frontend/src/pages/Dashboard/index.js

@@ -15,7 +15,6 @@ import Info from "@material-ui/icons/Info"
 import { AuthContext } from "../../context/Auth/AuthContext"
 // import { i18n } from "../../translate/i18n";
 import Chart from "./Chart"
-import PieChart from "./PieChart"
 import openSocket from "socket.io-client"
 import api from "../../services/api"
 
@@ -32,7 +31,7 @@ const useStyles = makeStyles((theme) => ({
     display: "flex",
     overflow: "auto",
     flexDirection: "column",
-    height: 280,
+    height: 240,
   },
   customFixedHeightPaper: {
     padding: theme.spacing(2),
@@ -109,7 +108,7 @@ const useStyles = makeStyles((theme) => ({
 
 var _fifo
 
-const sumOnlineTimeNow = (oldOnlineTimeSum) => {
+const sumOnlineTimeNow = (oldOnlineTimeSum) => { 
 
   let onlineTime = new Date()
 
@@ -139,7 +138,7 @@ const sumOnlineTimeNow = (oldOnlineTimeSum) => {
 
   const isoDate = new Date(onlineTime)
 
-  const newOnlinetime = isoDate.toJSON().slice(0, 19).replace('T', ' ')
+  const newOnlinetime = isoDate.toJSON().slice(0, 19).replace('T', ' ') 
 
   return newOnlinetime
 }
@@ -208,9 +207,9 @@ const reducer = (state, action) => {
 
       if ("onlineTime" in onlineUser) {
 
-        if ("sumOnlineTime" in state[index]) {
+        if ("sumOnlineTime" in state[index]) {  
 
-          state[index].sumOnlineTime.sum = onlineUser.onlineTime.split(" ")[1]
+          state[index].sumOnlineTime.sum = onlineUser.onlineTime.split(" ")[1] 
 
         } else if (!("sumOnlineTime" in state[index])) {
 
@@ -284,7 +283,7 @@ const Dashboard = () => {
         try {
           let date = new Date().toLocaleDateString("pt-BR").split("/")
           let dateToday = `${date[2]}-${date[1]}-${date[0]}`
-
+          
           const { data } = await api.get("/reports/user/services", {
             params: { userId: null, startDate: dateToday, endDate: dateToday },
           })
@@ -320,7 +319,7 @@ const Dashboard = () => {
         if (usersOnlineInfo[i].statusOnline && usersOnlineInfo[i].statusOnline.status === 'online') {
 
           let onlineTimeCurrent = sumOnlineTimeNow({ onlineTime: usersOnlineInfo[i].statusOnline.onlineTime, updatedAt: usersOnlineInfo[i].statusOnline.updatedAt })
-
+   
           dispatch({ type: "UPDATE_STATUS_ONLINE", payload: { userId: usersOnlineInfo[i].id, status: usersOnlineInfo[i].statusOnline.status, onlineTime: onlineTimeCurrent } })
 
         }
@@ -357,7 +356,7 @@ const Dashboard = () => {
     })
 
     socket.on("onlineStatus", (data) => {
-      if (data.action === "logout" || data.action === "update") {
+      if (data.action === "logout" || data.action === "update") { 
 
         dispatch({ type: "UPDATE_STATUS_ONLINE", payload: data.userOnlineTime })
       } else if (data.action === "delete") {
@@ -498,17 +497,10 @@ const Dashboard = () => {
                     </Grid>
                   </Paper>
                 </Grid>
-                <Grid item container spacing={3}>
-                  <Grid item xs={12} sm={12} md={6} lg={6}>
-                    <Paper className={classes.fixedHeightPaper} variant="outlined">
-                      <Chart allTickets={usersOnlineInfo} />
-                    </Paper>
-                  </Grid>
-                  <Grid item xs={12} sm={12} md={6} lg={6}>
-                    <Paper className={classes.fixedHeightPaper} variant="outlined">
-                      <PieChart data={[]} />
-                    </Paper>
-                  </Grid>
+                <Grid item xs={12}>
+                  <Paper className={classes.fixedHeightPaper} variant="outlined">
+                    <Chart allTickets={usersOnlineInfo} />
+                  </Paper>
                 </Grid>
               </Grid>
             </Paper>

frontend/src/pages/Report/index.js

@@ -235,7 +235,6 @@ let columnsData = [
   { title: `${i18n.t("reports.listColumns.column1_7")}`, field: 'createdAt' },
   { title: `${i18n.t("reports.listColumns.column1_8")}`, field: 'updatedAt' },
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
-  { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
 ]
 
@@ -250,7 +249,6 @@ let columnsDataSuper = [
   { title: `${i18n.t("reports.listColumns.column1_7")}`, field: 'createdAt' },
   { title: `${i18n.t("reports.listColumns.column1_8")}`, field: 'updatedAt' },
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
-  { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
 ]