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beb4fd64c4
...
42073cc821
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@ -30,7 +30,6 @@ type IndexQuery = {
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queueId: string;
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pageNumber: string;
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userQueues: [];
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isRemote: string;
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};
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type ReportOnQueue = {
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@ -303,19 +302,15 @@ export const reportService = async (
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throw new AppError("ERR_NO_PERMISSION", 403);
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}
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const { startDate, endDate, queueId, isRemote } = req.query as IndexQuery;
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const { startDate, endDate, queueId } = req.query as IndexQuery;
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console.log(
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`startDate: ${startDate} | endDate: ${endDate} | queueId: ${queueId}`
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);
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console.log("IS REMOTE: ", isRemote);
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console.log("isRemote: ", isRemote && isRemote == "true" ? true : false);
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const reportService = await ReportByNumberQueueService({
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startDate,
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endDate,
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isRemote: isRemote && isRemote == "true" ? true : false
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endDate
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});
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return res.status(200).json({ reportService });
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@ -333,13 +328,12 @@ export const reportServiceByQueue = async (
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throw new AppError("ERR_NO_PERMISSION", 403);
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}
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const { startDate, endDate, queueId, isRemote } = req.query as IndexQuery;
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const { startDate, endDate, queueId } = req.query as IndexQuery;
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const reportService = await ReportByNumberQueueService({
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startDate,
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endDate,
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queue: true,
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isRemote: isRemote && isRemote == "true" ? true : false
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queue: true
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});
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return res.status(200).json({ reportService });
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@ -123,12 +123,11 @@ export const update = async (
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throw new AppError("ERR_NO_PERMISSION", 403);
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}
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const { settingKey: key } = req.params;
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const { value, obj } = req.body;
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const { value } = req.body;
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const setting = await UpdateSettingService({
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key,
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value,
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obj
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value
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});
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if (key && key == "whatsaAppCloudApi") {
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@ -75,11 +75,10 @@ import GetProfilePicUrl from "../services/WbotServices/GetProfilePicUrl";
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import CreateContactService from "../services/ContactServices/CreateContactService";
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import { botSendMessage } from "../services/WbotServices/wbotMessageListener";
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import WhatsappQueue from "../models/WhatsappQueue";
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import { del, get, set } from "../helpers/RedisClient";
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import { get } from "../helpers/RedisClient";
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import CountStatusChatEndService from "../services/StatusChatEndService/CountStatusChatEndService";
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import Queue from "../models/Queue";
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import StatusChatEnd from "../models/StatusChatEnd";
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import controllByNumber from "../helpers/controllByNumber";
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export const index = async (req: Request, res: Response): Promise<Response> => {
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const {
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@ -102,23 +101,20 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
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queueIds = JSON.parse(queueIdsStringified);
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}
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const { tickets, count, hasMore, remoteTicketsControll } =
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await ListTicketsService({
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searchParam,
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pageNumber,
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status,
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date,
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showAll,
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userId,
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queueIds,
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withUnreadMessages,
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unlimited,
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searchParamContent
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});
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const { tickets, count, hasMore } = await ListTicketsService({
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searchParam,
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pageNumber,
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status,
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date,
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showAll,
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userId,
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queueIds,
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withUnreadMessages,
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unlimited,
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searchParamContent
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});
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return res
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.status(200)
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.json({ tickets, count, hasMore, remoteTicketsControll });
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return res.status(200).json({ tickets, count, hasMore });
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};
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export const remoteTicketCreation = async (
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@ -236,8 +232,7 @@ export const remoteTicketCreation = async (
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const botInfo = await BotIsOnQueue("botqueue");
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// ticket from queueChoice or bot
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let ticket: any = await Ticket.findOne({
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let ticket = await Ticket.findOne({
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where: {
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[Op.or]: [
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{ contactId, status: "queueChoice" },
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@ -263,69 +258,27 @@ export const remoteTicketCreation = async (
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}
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}
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ticket = await Ticket.findOne({
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where: {
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[Op.or]: [
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{ contactId, status: "pending" },
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{ contactId, status: "open" }
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]
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}
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});
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if (ticket) {
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console.log(
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`THE CAMPAIGN TICKET WAS NOT CREATED BECAUSE THE TICKET IS PENDING OR OPEN`
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if (!ticket) {
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ticket = await FindOrCreateTicketService(
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contact,
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whatsappId,
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0,
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undefined,
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queueId,
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true
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);
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return res.status(422).json({
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msg: `The campaign ticket was not created because the number ${contact_to} already has a ticket open or pending`
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});
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botSendMessage(ticket, `${msg}`);
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}
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ticket = await FindOrCreateTicketService(
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contact,
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whatsappId,
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0,
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undefined,
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queueId,
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true
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);
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// botSendMessage(ticket, `${msg}`);
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await ticket.update({
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lastMessage: msg
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});
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await set(
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`remote:ticketId:${ticket.id}`,
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JSON.stringify({
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id: ticket.id,
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createdAt: ticket.createdAt,
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updatedAt: ticket.updatedAt,
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whatsappId: ticket.whatsappId
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})
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);
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const io = getIO();
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io.to(ticket.status).emit("ticket", {
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action: "update",
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ticket
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});
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const obj = await controllByNumber();
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if (obj?.tickets) {
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io.emit("remoteTickesControll", {
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action: "update",
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tickets: obj.ticketIds
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});
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}
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console.log(
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`REMOTE TICKET CREATION FROM ENDPOINT | STATUS: 200 | MSG: success`
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);
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return res.status(200).json({ msg: "success" });
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}
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@ -695,7 +648,5 @@ export const remove = async (
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ticketId: +ticketId
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});
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await del(`remote:ticketId:${ticketId}`);
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return res.status(200).json({ message: "ticket deleted" });
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};
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@ -1,15 +0,0 @@
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import { QueryInterface, DataTypes } from "sequelize";
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module.exports = {
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up: (queryInterface: QueryInterface) => {
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return queryInterface.addColumn("Tickets", "remoteDone", {
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type: DataTypes.BOOLEAN,
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allowNull: true,
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defaultValue: false
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});
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},
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down: (queryInterface: QueryInterface) => {
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return queryInterface.removeColumn("Tickets", "remoteDone");
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}
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};
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@ -1,14 +0,0 @@
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import { QueryInterface, DataTypes } from "sequelize";
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module.exports = {
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up: (queryInterface: QueryInterface) => {
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return queryInterface.addColumn("Settings", "obj", {
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type: DataTypes.STRING,
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allowNull: true
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});
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},
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down: (queryInterface: QueryInterface) => {
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return queryInterface.removeColumn("Settings", "obj");
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}
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};
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@ -1,22 +0,0 @@
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import { QueryInterface } from "sequelize";
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module.exports = {
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up: (queryInterface: QueryInterface) => {
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return queryInterface.bulkInsert(
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"Settings",
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[
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{
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key: "remoteTicketSendControll",
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value: "true",
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createdAt: new Date(),
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updatedAt: new Date()
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}
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],
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{}
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);
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},
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down: (queryInterface: QueryInterface) => {
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return queryInterface.bulkDelete("Settings", {});
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}
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};
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@ -1,78 +0,0 @@
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import { intervalToDuration } from "date-fns";
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import { del, get, set } from "./RedisClient";
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import { getIO } from "../libs/socket";
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import controllByNumber from "./controllByNumber";
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let timer: any;
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const AutoRemoteTickets = async () => {
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try {
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let obj: any = await controllByNumber();
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if (!obj?.tickets) return;
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for (const ticket of obj.tickets) {
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if (!ticket.includes("messageDateTime")) continue;
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let match = ticket.match(/"messageDateTime":("[^"]*")/);
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let messageDateTime = match ? match[1] : null;
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console.log("messageDateTime: ", messageDateTime);
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match = ticket.match(/"whatsappId":(\d+)/);
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let whatsappId = match ? match[1] : null;
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console.log("whatsappId: ", whatsappId);
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const whatsapp = await get({
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key: `whatsapp:${whatsappId}`
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});
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match = whatsapp.match(/"number":"(\d+)"/);
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let number = match ? match[1] : null;
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console.log("number: ", number);
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match = ticket.match(/"id":(\d+)/);
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let ticketId = match ? match[1] : null;
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console.log("ticketId: ", ticketId);
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number = JSON.parse(number);
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ticketId = JSON.parse(ticketId);
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let timeDiff: any = intervalToDuration({
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start: new Date(JSON.parse(messageDateTime)),
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end: new Date()
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});
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console.log("______timeDiff: ", timeDiff);
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if (timeDiff.seconds > 50) {
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del(`remote:ticketId:${ticketId}`);
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obj = await controllByNumber();
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const io = getIO();
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io.emit("remoteTickesControll", {
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action: "update",
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tickets: obj.ticketIds
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});
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}
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}
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} catch (error) {
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console.log("There was an error on auto remote tickets service: ", error);
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}
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};
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const schedule = async () => {
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try {
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clearInterval(timer);
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await AutoRemoteTickets();
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} catch (error) {
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console.log("error on schedule: ", error);
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} finally {
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timer = setInterval(schedule, 5000);
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}
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};
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timer = setInterval(schedule, 5000);
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export default schedule;
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@ -31,22 +31,12 @@ export async function get({ key, value, parse }: getData) {
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if (key.includes("*")) {
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const keys = await redis.keys(key);
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if (keys.length > 0) {
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if (value) {
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for (const key of keys) {
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const val = await redis.get(key);
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if (val.includes(value)) {
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if (parse) return JSON.parse(val);
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return val;
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}
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for (const key of keys) {
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const val = await redis.get(key);
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if (val.includes(value)) {
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if (parse) return JSON.parse(val);
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return val;
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}
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} else {
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let res: any[] = [];
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for (const key of keys) {
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const val = await redis.get(key);
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if (parse) res.push(JSON.parse(val));
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res.push(val);
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}
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return res;
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}
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}
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return null;
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|
|
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|
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@ -1,41 +0,0 @@
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import { get, set } from "./RedisClient";
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async function controllByNumber() {
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let tickets = await get({ key: "remote:ticketId*", parse: false });
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if (!tickets) return { ticketIds: [], tickets: null };
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let controll: any[] = [];
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for (const ticket of tickets) {
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let match = ticket.match(/"whatsappId":(\d+)/);
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let whatsappId = match ? match[1] : null;
|
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|
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const whatsapp = await get({
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key: `whatsapp:${whatsappId}`
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||||
});
|
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match = whatsapp.match(/"number":"(\d+)"/);
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let number = match ? match[1] : null;
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match = ticket.match(/"id":(\d+)/);
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let ticketId = match ? match[1] : null;
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|
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number = JSON.parse(number);
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ticketId = JSON.parse(ticketId);
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const index = controll.findIndex((c: any) => c.number == number);
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|
||||
if (index == -1) {
|
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controll.push({ ticketId, number });
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}
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||||
}
|
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|
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const ticketIds = controll.map((c: any) => c.ticketId);
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|
||||
set(`remote:controll`, JSON.stringify(ticketIds));
|
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|
||||
return { ticketIds, tickets };
|
||||
}
|
||||
|
||||
export default controllByNumber;
|
||||
|
|
@ -16,9 +16,6 @@ class Setting extends Model<Setting> {
|
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@Column
|
||||
value: string;
|
||||
|
||||
@Column
|
||||
obj: string;
|
||||
|
||||
@CreatedAt
|
||||
createdAt: Date;
|
||||
|
||||
|
|
|
|||
|
|
@ -21,7 +21,7 @@ import User from "./User";
|
|||
import Whatsapp from "./Whatsapp";
|
||||
|
||||
import SchedulingNotify from "./SchedulingNotify";
|
||||
import StatusChatEnd from "./StatusChatEnd";
|
||||
import StatusChatEnd from "./StatusChatEnd"
|
||||
|
||||
@Table
|
||||
class Ticket extends Model<Ticket> {
|
||||
|
|
@ -47,10 +47,6 @@ class Ticket extends Model<Ticket> {
|
|||
@Column
|
||||
isRemote: boolean;
|
||||
|
||||
@Default(false)
|
||||
@Column
|
||||
remoteDone: boolean;
|
||||
|
||||
@ForeignKey(() => StatusChatEnd)
|
||||
@Column
|
||||
statusChatEndId: number;
|
||||
|
|
|
|||
|
|
@ -9,7 +9,7 @@ settingRoutes.get("/settings", SettingController.index);
|
|||
|
||||
settingRoutes.get("/settings/ticket/:number", SettingController.ticketSettings);
|
||||
|
||||
// settingRoutes.get("/settings/:settingKey", isAuth, SettingsController.show);
|
||||
// routes.get("/settings/:settingKey", isAuth, SettingsController.show);
|
||||
|
||||
settingRoutes.put(
|
||||
"/settings/ticket",
|
||||
|
|
|
|||
|
|
@ -13,7 +13,6 @@ import { loadContactsCache } from "./helpers/ContactsCache";
|
|||
import { loadSchedulesCache } from "./helpers/SchedulingNotifyCache";
|
||||
import { delRestoreControllFile } from "./helpers/RestoreControll";
|
||||
import "./helpers/AutoCloseTickets";
|
||||
import "./helpers/AutoRemoteTickets"
|
||||
|
||||
import "./helpers/SchedulingNotifySendMessage";
|
||||
import axios from "axios";
|
||||
|
|
@ -91,27 +90,17 @@ gracefulShutdown(server);
|
|||
const { phoneNumberId, id, greetingMessage } = whatsapps[i];
|
||||
|
||||
if (phoneNumberId) {
|
||||
// await set(
|
||||
// `whatsapp:${whatsapps[i].dataValues.id}`,
|
||||
// JSON.stringify({
|
||||
// number: whatsapps[i].dataValues.number,
|
||||
// id,
|
||||
// greetingMessage,
|
||||
// phoneNumberId
|
||||
// })
|
||||
// );
|
||||
await set(
|
||||
`whatsapp:${whatsapps[i].dataValues.id}`,
|
||||
JSON.stringify({
|
||||
number: whatsapps[i].dataValues.number,
|
||||
id,
|
||||
greetingMessage,
|
||||
phoneNumberId
|
||||
})
|
||||
);
|
||||
}
|
||||
|
||||
await set(
|
||||
`whatsapp:${whatsapps[i].dataValues.id}`,
|
||||
JSON.stringify({
|
||||
number: whatsapps[i].dataValues.number,
|
||||
id,
|
||||
greetingMessage,
|
||||
phoneNumberId
|
||||
})
|
||||
);
|
||||
|
||||
if (phoneNumberId) {
|
||||
continue;
|
||||
}
|
||||
|
|
|
|||
|
|
@ -1,5 +1,4 @@
|
|||
import AppError from "../../errors/AppError";
|
||||
import { get, set } from "../../helpers/RedisClient";
|
||||
import { updateTicketCacheByTicketId } from "../../helpers/TicketCache";
|
||||
import { getIO } from "../../libs/socket";
|
||||
import Message from "../../models/Message";
|
||||
|
|
@ -23,7 +22,9 @@ interface Request {
|
|||
const CreateMessageService = async ({
|
||||
messageData
|
||||
}: Request): Promise<Message> => {
|
||||
|
||||
try {
|
||||
|
||||
await Message.upsert(messageData);
|
||||
|
||||
const message = await Message.findByPk(messageData.id, {
|
||||
|
|
@ -46,28 +47,6 @@ const CreateMessageService = async ({
|
|||
throw new Error("ERR_CREATING_MESSAGE");
|
||||
}
|
||||
|
||||
//////////////////// SETTINGS ///////////////////////////
|
||||
let ticketRemote = await get({
|
||||
key: `remote:ticketId:${message.ticket.id}`
|
||||
});
|
||||
|
||||
if (ticketRemote && !ticketRemote.includes("messageDateTime")) {
|
||||
ticketRemote = JSON.parse(ticketRemote);
|
||||
|
||||
ticketRemote = {
|
||||
...ticketRemote,
|
||||
...{ messageDateTime: message.createdAt }
|
||||
};
|
||||
|
||||
const ticket = await Ticket.findByPk(message.ticket.id);
|
||||
ticket?.update({ remoteDone: true });
|
||||
|
||||
console.log('MESSAGE SERVICE: XXXXXXXXXXXXXXXXXXXXXXX')
|
||||
|
||||
set(`remote:ticketId:${message.ticket.id}`, JSON.stringify(ticketRemote));
|
||||
}
|
||||
//////////////////////////////////////////////////////////
|
||||
|
||||
if (message.ticket.status != "queueChoice") {
|
||||
await updateTicketCacheByTicketId(message.ticket.id, {
|
||||
lastMessage: message.body,
|
||||
|
|
|
|||
|
|
@ -15,17 +15,14 @@ interface Request {
|
|||
startDate: string | number;
|
||||
endDate: string;
|
||||
queue?: boolean;
|
||||
isRemote?: boolean;
|
||||
}
|
||||
|
||||
const ReportByNumberQueueService = async ({
|
||||
startDate,
|
||||
endDate,
|
||||
queue = false,
|
||||
isRemote = false
|
||||
queue = false
|
||||
}: Request): Promise<any[]> => {
|
||||
let reportServiceData: any[] = [];
|
||||
const includeIsRemote = isRemote ? "t.isRemote = true AND" : "";
|
||||
|
||||
const whatsapps = await Whatsapp.findAll();
|
||||
|
||||
|
|
@ -33,11 +30,6 @@ const ReportByNumberQueueService = async ({
|
|||
for (const whatsapp of whatsapps) {
|
||||
const { id, name, number } = whatsapp;
|
||||
|
||||
let startedByClient: any;
|
||||
let avgChatWaitingTime: any;
|
||||
let pendingChat: any;
|
||||
let closedChat: any;
|
||||
|
||||
if (
|
||||
!number ||
|
||||
reportServiceData.findIndex((w: any) => w?.number == number) != -1
|
||||
|
|
@ -53,17 +45,16 @@ const ReportByNumberQueueService = async ({
|
|||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromAgent = 1
|
||||
AND w.number = ${number};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT STARTED BY CLIENT
|
||||
startedByClient = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
// CHAT STARTED BY CLIENT
|
||||
const startedByClient: any = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
|
|
@ -72,28 +63,12 @@ const ReportByNumberQueueService = async ({
|
|||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
AND w.number = ${number};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
} else {
|
||||
// CHAT RESPONSE BY CLIENT
|
||||
startedByClient = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MAX(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
AND w.number = ${number};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT CLOSED
|
||||
closedChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
// CHAT CLOSED
|
||||
const closedChat: any = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
|
|
@ -101,26 +76,12 @@ const ReportByNumberQueueService = async ({
|
|||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'closed'
|
||||
AND w.number = ${number};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
} else {
|
||||
// CHAT CLOSED
|
||||
closedChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'closed'
|
||||
AND w.number = ${number};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT WAINTING TIME
|
||||
avgChatWaitingTime = await sequelize.query(
|
||||
`
|
||||
// CHAT WAINTING TIME
|
||||
const avgChatWaitingTime: any = await sequelize.query(
|
||||
`
|
||||
SELECT TIME_FORMAT(
|
||||
SEC_TO_TIME(
|
||||
TIMESTAMPDIFF(
|
||||
|
|
@ -143,27 +104,25 @@ const ReportByNumberQueueService = async ({
|
|||
)
|
||||
)
|
||||
), '%H:%i:%s') AS WAITING_TIME
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
-- AND q.id = 2
|
||||
AND w.number = ${number}
|
||||
AND t.status IN ('open', 'closed')
|
||||
HAVING WAITING_TIME IS NOT NULL
|
||||
ORDER BY
|
||||
WAITING_TIME;`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
-- AND q.id = 2
|
||||
AND w.number = ${number}
|
||||
AND t.status IN ('open', 'closed')
|
||||
HAVING WAITING_TIME IS NOT NULL
|
||||
ORDER BY
|
||||
WAITING_TIME;`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT PENDING
|
||||
pendingChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
// CHAT PENDING
|
||||
const pendingChat: any = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
|
|
@ -172,41 +131,23 @@ const ReportByNumberQueueService = async ({
|
|||
AND t.status = 'pending'
|
||||
AND w.number = ${number};`,
|
||||
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
} else {
|
||||
// CHAT PENDING REMOTE
|
||||
pendingChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'pending'
|
||||
AND w.number = ${number};`,
|
||||
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
reportServiceData.push({
|
||||
id,
|
||||
name,
|
||||
number,
|
||||
startedByAgent: startedByAgent[0]?.ticket_count,
|
||||
startedByClient: startedByClient ? startedByClient[0]?.ticket_count : 0,
|
||||
startedByClient: startedByClient[0]?.ticket_count,
|
||||
closedChat: closedChat[0]?.ticket_count,
|
||||
avgChatWaitingTime: avgChatWaitingTime ? avg(avgChatWaitingTime) : 0,
|
||||
avgChatWaitingTime: avg(avgChatWaitingTime),
|
||||
pendingChat: pendingChat[0]?.ticket_count
|
||||
});
|
||||
}
|
||||
} else {
|
||||
for (const whatsapp of whatsapps) {
|
||||
const { id, name, number } = whatsapp;
|
||||
let startedByClient: any;
|
||||
let avgChatWaitingTime: any;
|
||||
let pendingChat: any;
|
||||
let closedChat: any;
|
||||
|
||||
if (
|
||||
!number ||
|
||||
|
|
@ -231,17 +172,16 @@ const ReportByNumberQueueService = async ({
|
|||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromAgent = 1
|
||||
AND q.id = ${q.id};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT STARTED BY CLIENT
|
||||
startedByClient = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
// CHAT STARTED BY CLIENT
|
||||
const startedByClient: any = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
|
|
@ -250,97 +190,64 @@ const ReportByNumberQueueService = async ({
|
|||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
AND q.id = ${q.id};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
} else {
|
||||
// CHAT RESPONSE BY CLIENT
|
||||
startedByClient = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
// CHAT CLOSED
|
||||
const closedChat: any = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MAX(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
AND q.id = ${q.id};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'closed'
|
||||
AND q.id = ${q.id};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT CLOSED
|
||||
closedChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'closed'
|
||||
AND q.id = ${q.id};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
else{
|
||||
// CHAT CLOSED REMOTE
|
||||
closedChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'closed'
|
||||
AND q.id = ${q.id};`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
// CHAT WAINTING TIME
|
||||
const avgChatWaitingTime: any = await sequelize.query(
|
||||
`SELECT TIME_FORMAT(
|
||||
SEC_TO_TIME(
|
||||
TIMESTAMPDIFF(
|
||||
SECOND,
|
||||
(
|
||||
SELECT createdAt
|
||||
FROM Messages
|
||||
WHERE ticketId = m.ticketId
|
||||
AND fromMe = 0
|
||||
ORDER BY createdAt ASC
|
||||
LIMIT 1
|
||||
),
|
||||
(
|
||||
SELECT createdAt
|
||||
FROM Messages
|
||||
WHERE ticketId = m.ticketId
|
||||
AND fromAgent = 1
|
||||
ORDER BY createdAt ASC
|
||||
LIMIT 1
|
||||
)
|
||||
)
|
||||
), '%H:%i:%s') AS WAITING_TIME
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
AND q.id = ${q.id}
|
||||
AND t.status IN ('open', 'closed')
|
||||
HAVING WAITING_TIME IS NOT NULL
|
||||
ORDER BY
|
||||
WAITING_TIME;`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT WAINTING TIME
|
||||
avgChatWaitingTime = await sequelize.query(
|
||||
`SELECT TIME_FORMAT(
|
||||
SEC_TO_TIME(
|
||||
TIMESTAMPDIFF(
|
||||
SECOND,
|
||||
(
|
||||
SELECT createdAt
|
||||
FROM Messages
|
||||
WHERE ticketId = m.ticketId
|
||||
AND fromMe = 0
|
||||
ORDER BY createdAt ASC
|
||||
LIMIT 1
|
||||
),
|
||||
(
|
||||
SELECT createdAt
|
||||
FROM Messages
|
||||
WHERE ticketId = m.ticketId
|
||||
AND fromAgent = 1
|
||||
ORDER BY createdAt ASC
|
||||
LIMIT 1
|
||||
)
|
||||
)
|
||||
), '%H:%i:%s') AS WAITING_TIME
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
|
||||
AND m.fromMe = 0
|
||||
AND q.id = ${q.id}
|
||||
AND t.status IN ('open', 'closed')
|
||||
HAVING WAITING_TIME IS NOT NULL
|
||||
ORDER BY
|
||||
WAITING_TIME;`,
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
|
||||
if (!isRemote) {
|
||||
// CHAT PENDING
|
||||
pendingChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
// CHAT PENDING
|
||||
const pendingChat: any = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Messages m ON t.id = m.ticketId
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
|
|
@ -349,22 +256,8 @@ const ReportByNumberQueueService = async ({
|
|||
AND t.status = 'pending'
|
||||
AND q.id = ${q.id};`,
|
||||
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
} else {
|
||||
// CHAT PENDING REMOTE
|
||||
pendingChat = await sequelize.query(
|
||||
`SELECT COUNT(DISTINCT t.id) AS ticket_count
|
||||
FROM Tickets t
|
||||
JOIN Whatsapps w ON t.whatsappId = w.id
|
||||
JOIN Queues q ON q.id = t.queueId
|
||||
WHERE ${includeIsRemote} DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
|
||||
AND t.status = 'pending'
|
||||
AND q.id = ${q.id};`,
|
||||
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
}
|
||||
{ type: QueryTypes.SELECT }
|
||||
);
|
||||
|
||||
reportServiceData.push({
|
||||
id,
|
||||
|
|
@ -373,11 +266,9 @@ const ReportByNumberQueueService = async ({
|
|||
queueName: q.name,
|
||||
queueColor: q.color,
|
||||
startedByAgent: startedByAgent[0]?.ticket_count,
|
||||
startedByClient: startedByClient
|
||||
? startedByClient[0]?.ticket_count
|
||||
: 0,
|
||||
startedByClient: startedByClient[0]?.ticket_count,
|
||||
closedChat: closedChat[0]?.ticket_count,
|
||||
avgChatWaitingTime: avgChatWaitingTime ? avg(avgChatWaitingTime) : 0,
|
||||
avgChatWaitingTime: avg(avgChatWaitingTime),
|
||||
pendingChat: pendingChat[0]?.ticket_count
|
||||
});
|
||||
}
|
||||
|
|
@ -392,23 +283,23 @@ export default ReportByNumberQueueService;
|
|||
function avg(avgChatWaitingTime: any) {
|
||||
let waitingAVG: any = avgChatWaitingTime
|
||||
.filter((t: any) => t?.WAITING_TIME)
|
||||
.map((t: any) => t.WAITING_TIME);
|
||||
.map((t: any) => t.WAITING_TIME)
|
||||
|
||||
if (waitingAVG.length > 0) {
|
||||
let midIndex = Math.floor((0 + waitingAVG.length) / 2);
|
||||
let midIndex = Math.floor((0 + waitingAVG.length) / 2)
|
||||
|
||||
if (waitingAVG.length % 2 == 1) {
|
||||
waitingAVG = waitingAVG[midIndex];
|
||||
waitingAVG = waitingAVG[midIndex]
|
||||
} else {
|
||||
waitingAVG = calculateAverageTime(
|
||||
waitingAVG[midIndex - 1],
|
||||
waitingAVG[midIndex]
|
||||
);
|
||||
)
|
||||
}
|
||||
} else {
|
||||
waitingAVG = 0;
|
||||
waitingAVG = 0
|
||||
}
|
||||
return waitingAVG;
|
||||
return waitingAVG
|
||||
}
|
||||
|
||||
function calculateAverageTime(time1: string, time2: string) {
|
||||
|
|
|
|||
|
|
@ -4,15 +4,12 @@ import Setting from "../../models/Setting";
|
|||
interface Request {
|
||||
key: string;
|
||||
value: string;
|
||||
obj?: string;
|
||||
}
|
||||
|
||||
const UpdateSettingService = async ({
|
||||
key,
|
||||
value,
|
||||
obj
|
||||
value
|
||||
}: Request): Promise<Setting | undefined> => {
|
||||
console.log("key: ", key, " | value: ", value, " | obj: ", obj);
|
||||
|
||||
try {
|
||||
const setting = await Setting.findOne({
|
||||
|
|
@ -23,16 +20,12 @@ const UpdateSettingService = async ({
|
|||
throw new AppError("ERR_NO_SETTING_FOUND", 404);
|
||||
}
|
||||
|
||||
if (obj) {
|
||||
obj = JSON.stringify(obj);
|
||||
}
|
||||
await setting.update({ value, obj });
|
||||
|
||||
await setting.reload();
|
||||
await setting.update({ value });
|
||||
|
||||
return setting;
|
||||
|
||||
} catch (error: any) {
|
||||
console.error("===> Error on UpdateSettingService.ts file: \n", error);
|
||||
console.error('===> Error on UpdateSettingService.ts file: \n', error)
|
||||
throw new AppError(error.message);
|
||||
}
|
||||
};
|
||||
|
|
|
|||
|
|
@ -20,7 +20,6 @@ import ListTicketServiceCache from "./ListTicketServiceCache";
|
|||
import { searchTicketCache, loadTicketsCache } from "../../helpers/TicketCache";
|
||||
import { getWbot } from "../../libs/wbot";
|
||||
import User from "../../models/User";
|
||||
import { get } from "../../helpers/RedisClient";
|
||||
|
||||
interface Request {
|
||||
searchParam?: string;
|
||||
|
|
@ -39,7 +38,6 @@ interface Response {
|
|||
tickets: Ticket[];
|
||||
count: number;
|
||||
hasMore: boolean;
|
||||
remoteTicketsControll?: object[];
|
||||
}
|
||||
|
||||
const ListTicketsService = async ({
|
||||
|
|
@ -232,7 +230,7 @@ const ListTicketsService = async ({
|
|||
|
||||
console.log("kkkkkkkkk limit: ", limit);
|
||||
|
||||
let { count, rows: tickets } = await Ticket.findAndCountAll({
|
||||
const { count, rows: tickets } = await Ticket.findAndCountAll({
|
||||
where: whereCondition,
|
||||
include: includeCondition,
|
||||
distinct: true,
|
||||
|
|
@ -243,13 +241,10 @@ const ListTicketsService = async ({
|
|||
|
||||
const hasMore = count > offset + tickets.length;
|
||||
|
||||
const ticketIds = await get({ key: `remote:controll`, parse: true });
|
||||
|
||||
return {
|
||||
tickets,
|
||||
count,
|
||||
hasMore,
|
||||
remoteTicketsControll: ticketIds ? ticketIds : []
|
||||
hasMore
|
||||
};
|
||||
};
|
||||
|
||||
|
|
|
|||
|
|
@ -10,7 +10,7 @@ import { createOrUpdateTicketCache } from "../../helpers/TicketCache";
|
|||
import AppError from "../../errors/AppError";
|
||||
import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
|
||||
import BotIsOnQueue from "../../helpers/BotIsOnQueue";
|
||||
import { del, deleteObject, get, set } from "../../helpers/RedisClient";
|
||||
import { deleteObject } from "../../helpers/RedisClient";
|
||||
var flatten = require("flat");
|
||||
|
||||
interface TicketData {
|
||||
|
|
@ -71,23 +71,6 @@ const UpdateTicketService = async ({
|
|||
await CheckContactOpenTickets(ticket.contact.id, ticket.whatsappId);
|
||||
}
|
||||
|
||||
if (status == "closed") {
|
||||
del(`remote:ticketId:${ticket.id}`);
|
||||
|
||||
let ticketsIds = await get({ key: `remote:controll`, parse: true });
|
||||
const index = ticketsIds.findIndex((t: any) => t == ticket.id);
|
||||
|
||||
console.log("ticketsIds 1: ", ticketsIds);
|
||||
|
||||
if (index != -1) {
|
||||
ticketsIds.splice(index, 1);
|
||||
|
||||
console.log("ticketsIds 2: ", ticketsIds);
|
||||
|
||||
set(`remote:controll`, JSON.stringify(ticketsIds));
|
||||
}
|
||||
}
|
||||
|
||||
await ticket.update({
|
||||
status,
|
||||
queueId,
|
||||
|
|
|
|||
|
|
@ -94,8 +94,7 @@ import {
|
|||
findByContain,
|
||||
findObject,
|
||||
get,
|
||||
getSimple,
|
||||
set
|
||||
getSimple
|
||||
} from "../../helpers/RedisClient";
|
||||
import FindOrCreateTicketServiceBot from "../TicketServices/FindOrCreateTicketServiceBot";
|
||||
import ShowTicketService from "../TicketServices/ShowTicketService";
|
||||
|
|
@ -767,6 +766,9 @@ const handleMessage = async (
|
|||
if (getSettingValue("oneContactChatWithManyWhats")?.value == "disabled") {
|
||||
// Para responder para o cliente pelo mesmo whatsapp que ele enviou a mensagen
|
||||
if (wbot.id != ticket.whatsappId) {
|
||||
// console.log('PARA RESPONDER PELO MEMOS WHATSAPP wbot.id: ', wbot.id, ' | wbot.status: ', wbot.status)
|
||||
// console.log('WHATSAPP STATUS ticket.whatsappId: ', ticket.whatsappId)
|
||||
|
||||
try {
|
||||
await ticket.update({ whatsappId: wbot.id });
|
||||
} catch (error: any) {
|
||||
|
|
|
|||
|
|
@ -43,7 +43,6 @@ import { TabTicketContext } from "../../context/TabTicketHeaderOption/TabTicketH
|
|||
import ModalTemplate from "../ModalTemplate"
|
||||
|
||||
import { render } from '@testing-library/react'
|
||||
import { countTicketMsgContext } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
|
||||
|
||||
const Mp3Recorder = new MicRecorder({ bitRate: 128 })
|
||||
|
||||
|
|
@ -209,12 +208,10 @@ const useStyles = makeStyles((theme) => ({
|
|||
},
|
||||
}))
|
||||
|
||||
const MessageInput = ({ ticketStatus, ticketLastMessage, ticketIsRemote }) => {
|
||||
const MessageInput = ({ ticketStatus }) => {
|
||||
|
||||
const { tabOption, setTabOption } = useContext(TabTicketContext)
|
||||
|
||||
const { countTicketMsg, setCountTicketMsg } = useContext(countTicketMsgContext)
|
||||
|
||||
const classes = useStyles()
|
||||
const { ticketId } = useParams()
|
||||
|
||||
|
|
@ -236,21 +233,11 @@ const MessageInput = ({ ticketStatus, ticketLastMessage, ticketIsRemote }) => {
|
|||
|
||||
const isRun = useRef(false)
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
inputRef.current.focus()
|
||||
}, [replyingMessage])
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
|
||||
if (ticketIsRemote && countTicketMsg === 0 && ticketLastMessage && ticketLastMessage.trim().length > 0) {
|
||||
setInputMessage(ticketLastMessage)
|
||||
}
|
||||
else {
|
||||
setInputMessage("")
|
||||
}
|
||||
}, [countTicketMsg, ticketIsRemote, ticketLastMessage])
|
||||
|
||||
useEffect(() => {
|
||||
inputRef.current.focus()
|
||||
return () => {
|
||||
|
|
@ -365,8 +352,6 @@ const MessageInput = ({ ticketStatus, ticketLastMessage, ticketIsRemote }) => {
|
|||
setTemplates(data.data)
|
||||
}
|
||||
|
||||
setCountTicketMsg(1)
|
||||
|
||||
} catch (err) {
|
||||
toastError(err)
|
||||
}
|
||||
|
|
|
|||
|
|
@ -34,7 +34,6 @@ import whatsBackground from "../../assets/wa-background.png"
|
|||
|
||||
import api from "../../services/api"
|
||||
import toastError from "../../errors/toastError"
|
||||
import { CountTicketMsgProvider, countTicketMsgContext } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
|
||||
|
||||
const useStyles = makeStyles((theme) => ({
|
||||
messagesListWrapper: {
|
||||
|
|
@ -329,8 +328,6 @@ const MessagesList = ({ ticketId, isGroup }) => {
|
|||
|
||||
const { user } = useContext(AuthContext)
|
||||
|
||||
const { setCountTicketMsg } = useContext(countTicketMsgContext)
|
||||
|
||||
useEffect(() => {
|
||||
dispatch({ type: "RESET" })
|
||||
setPageNumber(1)
|
||||
|
|
@ -412,11 +409,6 @@ const MessagesList = ({ ticketId, isGroup }) => {
|
|||
})
|
||||
|
||||
if (currentTicketId.current === ticketId) {
|
||||
|
||||
if (data?.messages) {
|
||||
setCountTicketMsg(data.messages.length)
|
||||
}
|
||||
|
||||
dispatch({ type: "LOAD_MESSAGES", payload: data.messages })
|
||||
setHasMore(data.hasMore)
|
||||
setLoading(false)
|
||||
|
|
|
|||
|
|
@ -16,7 +16,6 @@ import MessagesList from "../MessagesList"
|
|||
import api from "../../services/api"
|
||||
import { ReplyMessageProvider } from "../../context/ReplyingMessage/ReplyingMessageContext"
|
||||
import toastError from "../../errors/toastError"
|
||||
import { CountTicketMsgProvider } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
|
||||
|
||||
const drawerWidth = 320
|
||||
|
||||
|
|
@ -193,21 +192,11 @@ const Ticket = () => {
|
|||
</div>
|
||||
</TicketHeader>
|
||||
<ReplyMessageProvider>
|
||||
|
||||
<CountTicketMsgProvider>
|
||||
|
||||
<MessagesList
|
||||
ticketId={ticketId}
|
||||
isGroup={ticket.isGroup}
|
||||
/>
|
||||
|
||||
<MessageInput
|
||||
ticketStatus={ticket.status}
|
||||
ticketLastMessage={ticket?.lastMessage}
|
||||
ticketIsRemote={ticket?.isRemote} />
|
||||
|
||||
</CountTicketMsgProvider>
|
||||
|
||||
<MessagesList
|
||||
ticketId={ticketId}
|
||||
isGroup={ticket.isGroup}
|
||||
></MessagesList>
|
||||
<MessageInput ticketStatus={ticket.status} />
|
||||
</ReplyMessageProvider>
|
||||
</Paper>
|
||||
<ContactDrawer
|
||||
|
|
|
|||
|
|
@ -22,7 +22,6 @@ import MarkdownWrapper from "../MarkdownWrapper"
|
|||
import { Tooltip } from "@material-ui/core"
|
||||
import { AuthContext } from "../../context/Auth/AuthContext"
|
||||
import toastError from "../../errors/toastError"
|
||||
import openSocket from 'socket.io-client'
|
||||
|
||||
const useStyles = makeStyles(theme => ({
|
||||
ticket: {
|
||||
|
|
@ -102,15 +101,13 @@ const useStyles = makeStyles(theme => ({
|
|||
},
|
||||
}))
|
||||
|
||||
const TicketListItem = ({ ticket, remoteTicketsControll, settings }) => {
|
||||
const TicketListItem = ({ ticket }) => {
|
||||
const classes = useStyles()
|
||||
const history = useHistory()
|
||||
const [loading, setLoading] = useState(false)
|
||||
const { ticketId } = useParams()
|
||||
const isMounted = useRef(true)
|
||||
const { user, getSettingValue } = useContext(AuthContext)
|
||||
const [_remoteTicketsControll, setRemoteTicketsControll] = useState([])
|
||||
const [_settings, setSettings] = useState(null)
|
||||
const { user } = useContext(AuthContext)
|
||||
|
||||
useEffect(() => {
|
||||
return () => {
|
||||
|
|
@ -118,14 +115,6 @@ const TicketListItem = ({ ticket, remoteTicketsControll, settings }) => {
|
|||
}
|
||||
}, [])
|
||||
|
||||
useEffect(() => {
|
||||
setSettings(settings)
|
||||
}, [settings])
|
||||
|
||||
useEffect(() => {
|
||||
setRemoteTicketsControll(remoteTicketsControll)
|
||||
}, [remoteTicketsControll, settings])
|
||||
|
||||
const handleAcepptTicket = async id => {
|
||||
setLoading(true)
|
||||
try {
|
||||
|
|
@ -142,6 +131,8 @@ const TicketListItem = ({ ticket, remoteTicketsControll, settings }) => {
|
|||
setLoading(false)
|
||||
}
|
||||
|
||||
|
||||
|
||||
history.push(`/tickets/${id}`)
|
||||
}
|
||||
|
||||
|
|
@ -149,192 +140,126 @@ const TicketListItem = ({ ticket, remoteTicketsControll, settings }) => {
|
|||
history.push(`/tickets/${id}`)
|
||||
}
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
|
||||
|
||||
socket.on('remoteTickesControll', (data) => {
|
||||
console.log('REMOTE TICKETS CONTROLL UPDATE2: ', data.tickets)
|
||||
if (data.action === 'update') {
|
||||
setRemoteTicketsControll(data.tickets)
|
||||
}
|
||||
})
|
||||
|
||||
|
||||
socket.on('settings', (data) => {
|
||||
if (data.action === 'update') {
|
||||
setSettings((prevState) => {
|
||||
const aux = [...prevState]
|
||||
const settingIndex = aux.findIndex((s) => s.key === data.setting.key)
|
||||
aux[settingIndex].value = data.setting.value
|
||||
return aux
|
||||
})
|
||||
}
|
||||
})
|
||||
|
||||
|
||||
return () => {
|
||||
socket.disconnect()
|
||||
}
|
||||
}, [])
|
||||
|
||||
return (
|
||||
<React.Fragment key={ticket.id}>
|
||||
<Tooltip
|
||||
arrow
|
||||
placement="right"
|
||||
title={
|
||||
(ticket?.isRemote && ticket?.remoteDone && ticket.status === 'pending') ? "Mensagem de campanha enviada" : (ticket?.isRemote && ticket.status === 'pending') ? "Mensagem de campanha ainda não enviada" :
|
||||
""
|
||||
}
|
||||
|
||||
<ListItem
|
||||
dense
|
||||
button
|
||||
onClick={e => {
|
||||
if (ticket.status === "pending") return
|
||||
handleSelectTicket(ticket.id)
|
||||
}}
|
||||
selected={ticketId && +ticketId === ticket.id}
|
||||
className={clsx(classes.ticket, {
|
||||
[classes.pendingTicket]: ticket.status === "pending",
|
||||
})}
|
||||
>
|
||||
<ListItem
|
||||
dense
|
||||
button
|
||||
onClick={e => {
|
||||
if (ticket.status === "pending") return
|
||||
handleSelectTicket(ticket.id)
|
||||
}}
|
||||
selected={ticketId && +ticketId === ticket.id}
|
||||
className={clsx(classes.ticket, {
|
||||
[classes.pendingTicket]: ticket.status === "pending",
|
||||
})}
|
||||
|
||||
style={((ticket.status === "open" || ticket.status === "closed") && ticket?.isRemote) ? {
|
||||
border: (ticket.status === "open" || ticket.status === "closed") ? "1px solid rgba(121,123,127,0.9)" : "1px solid transparent",
|
||||
} : {}}
|
||||
|
||||
<Tooltip
|
||||
arrow
|
||||
placement="right"
|
||||
title={ticket.queue?.name || "Sem fila"}
|
||||
>
|
||||
<Tooltip
|
||||
arrow
|
||||
placement="right"
|
||||
title={ticket.queue?.name || "Sem fila"}
|
||||
>
|
||||
<span
|
||||
style={{ backgroundColor: ticket.queue?.color || "#7C7C7C" }}
|
||||
className={classes.ticketQueueColor}
|
||||
></span>
|
||||
</Tooltip>
|
||||
<ListItemAvatar>
|
||||
<Avatar src={ticket?.contact?.profilePicUrl} />
|
||||
</ListItemAvatar>
|
||||
<ListItemText
|
||||
disableTypography
|
||||
primary={
|
||||
<span className={classes.contactNameWrapper}>
|
||||
<span
|
||||
style={{ backgroundColor: ticket.queue?.color || "#7C7C7C" }}
|
||||
className={classes.ticketQueueColor}
|
||||
></span>
|
||||
</Tooltip>
|
||||
<ListItemAvatar>
|
||||
<Avatar src={ticket?.contact?.profilePicUrl} />
|
||||
</ListItemAvatar>
|
||||
<ListItemText
|
||||
disableTypography
|
||||
primary={
|
||||
<span className={classes.contactNameWrapper}>
|
||||
<Typography
|
||||
noWrap
|
||||
component="span"
|
||||
variant="body2"
|
||||
color="textPrimary"
|
||||
>
|
||||
{ticket.contact.name}
|
||||
</Typography>
|
||||
{ticket.status === "closed" && (
|
||||
<Badge
|
||||
className={classes.closedBadge}
|
||||
badgeContent={"closed"}
|
||||
color="primary"
|
||||
/>
|
||||
)}
|
||||
{ticket.lastMessage && (
|
||||
<Typography
|
||||
noWrap
|
||||
component="span"
|
||||
variant="body2"
|
||||
color="textPrimary"
|
||||
>
|
||||
{ticket.contact.name}
|
||||
</Typography>
|
||||
{ticket.status === "closed" && (
|
||||
<Badge
|
||||
className={classes.closedBadge}
|
||||
badgeContent={"closed"}
|
||||
color="primary"
|
||||
/>
|
||||
)}
|
||||
{ticket.lastMessage && (
|
||||
<Typography
|
||||
className={classes.lastMessageTime}
|
||||
component="span"
|
||||
variant="body2"
|
||||
color="textSecondary"
|
||||
>
|
||||
{ticket?.phoneNumberId && <span style={{ 'fontWeight': 'bold' }}>Oficial</span>}{" "}
|
||||
{isSameDay(parseISO(ticket.updatedAt), new Date()) ? (
|
||||
<>{format(parseISO(ticket.updatedAt), "HH:mm")}</>
|
||||
) : (
|
||||
<>{format(parseISO(ticket.updatedAt), "dd/MM/yyyy")}</>
|
||||
)}
|
||||
</Typography>
|
||||
)}
|
||||
</span>
|
||||
}
|
||||
secondary={
|
||||
<span className={classes.contactNameWrapper}>
|
||||
<Typography
|
||||
className={classes.contactLastMessage}
|
||||
noWrap
|
||||
className={classes.lastMessageTime}
|
||||
component="span"
|
||||
variant="body2"
|
||||
color="textSecondary"
|
||||
>
|
||||
{ticket.lastMessage ? (
|
||||
<MarkdownWrapper>{ticket.lastMessage}</MarkdownWrapper>
|
||||
{ticket?.phoneNumberId && <span style={{ 'fontWeight': 'bold' }}>Oficial</span>}{" "}
|
||||
{isSameDay(parseISO(ticket.updatedAt), new Date()) ? (
|
||||
<>{format(parseISO(ticket.updatedAt), "HH:mm")}</>
|
||||
) : (
|
||||
<br />
|
||||
<>{format(parseISO(ticket.updatedAt), "dd/MM/yyyy")}</>
|
||||
)}
|
||||
</Typography>
|
||||
)}
|
||||
</span>
|
||||
}
|
||||
secondary={
|
||||
<span className={classes.contactNameWrapper}>
|
||||
<Typography
|
||||
className={classes.contactLastMessage}
|
||||
noWrap
|
||||
component="span"
|
||||
variant="body2"
|
||||
color="textSecondary"
|
||||
>
|
||||
{ticket.lastMessage ? (
|
||||
<MarkdownWrapper>{ticket.lastMessage}</MarkdownWrapper>
|
||||
) : (
|
||||
<br />
|
||||
)}
|
||||
</Typography>
|
||||
|
||||
<Badge
|
||||
className={classes.newMessagesCount}
|
||||
badgeContent={+ticket.unreadMessages}
|
||||
classes={{
|
||||
badge: classes.badgeStyle,
|
||||
}}
|
||||
/>
|
||||
<Badge
|
||||
className={classes.newMessagesCount}
|
||||
badgeContent={+ticket.unreadMessages}
|
||||
classes={{
|
||||
badge: classes.badgeStyle,
|
||||
}}
|
||||
/>
|
||||
|
||||
{/* <Badge
|
||||
{/* <Badge
|
||||
className={classes.newMessagesCount}
|
||||
badgeContent={ticket.unreadMessages}
|
||||
classes={{
|
||||
badge: classes.badgeStyle,
|
||||
}}
|
||||
/> */}
|
||||
</span>
|
||||
}
|
||||
/>
|
||||
{ticket.status === "pending" && (
|
||||
</span>
|
||||
}
|
||||
/>
|
||||
{ticket.status === "pending" && (
|
||||
<ButtonWithSpinner
|
||||
color="primary"
|
||||
variant="contained"
|
||||
className={classes.acceptButton}
|
||||
size="small"
|
||||
loading={loading}
|
||||
onClick={e => handleAcepptTicket(ticket.id)}
|
||||
>
|
||||
{/* {i18n.t("ticketsList.buttons.accept")} */}
|
||||
<>
|
||||
{/* {i18n.t("ticketsList.buttons.accept")}<br />CAMPANHA */}
|
||||
|
||||
{ticket?.isRemote ? (
|
||||
<>{i18n.t("ticketsList.buttons.accept")}<br />CAMPANHA</>
|
||||
) : (
|
||||
<>{i18n.t("ticketsList.buttons.accept")}</>
|
||||
)}
|
||||
|
||||
<ButtonWithSpinner
|
||||
// color="primary"
|
||||
|
||||
{...((ticket?.isRemote) ?
|
||||
((settings &&
|
||||
settings.length > 0 &&
|
||||
getSettingValue('remoteTicketSendControll') &&
|
||||
getSettingValue('remoteTicketSendControll') === 'enabled') && !ticket?.remoteDone && !_remoteTicketsControll?.includes(+ticket.id)) ?
|
||||
{ style: { backgroundColor: "rgba(121,123,127,0.5)", color: "white" } } :
|
||||
{ style: { backgroundColor: "rgba(121,123,127,0.9)", color: "white" } } :
|
||||
|
||||
{ color: "primary" })}
|
||||
|
||||
variant="contained"
|
||||
|
||||
disabled={true ? ((settings &&
|
||||
settings.length > 0 &&
|
||||
getSettingValue('remoteTicketSendControll') &&
|
||||
getSettingValue('remoteTicketSendControll') === 'enabled') && ticket?.isRemote && !ticket?.remoteDone && !_remoteTicketsControll?.includes(+ticket.id)) : false}
|
||||
|
||||
className={classes.acceptButton}
|
||||
size="small"
|
||||
loading={loading}
|
||||
onClick={e => handleAcepptTicket(ticket.id)}
|
||||
>
|
||||
|
||||
<>
|
||||
{(ticket?.isRemote && !ticket?.remoteDone) ? (
|
||||
<>{i18n.t("ticketsList.buttons.accept")}<br />CAMPANHA</>
|
||||
) : (
|
||||
<>{i18n.t("ticketsList.buttons.accept")}</>
|
||||
)}
|
||||
|
||||
</>
|
||||
|
||||
</ButtonWithSpinner>
|
||||
|
||||
|
||||
|
||||
)}
|
||||
|
||||
</ListItem>
|
||||
</Tooltip>
|
||||
</>
|
||||
</ButtonWithSpinner>
|
||||
)}
|
||||
</ListItem>
|
||||
<Divider variant="inset" component="li" />
|
||||
</React.Fragment>
|
||||
)
|
||||
|
|
|
|||
|
|
@ -15,7 +15,6 @@ import { i18n } from "../../translate/i18n"
|
|||
import { AuthContext } from "../../context/Auth/AuthContext"
|
||||
|
||||
import { SearchTicketContext } from "../../context/SearchTicket/SearchTicket"
|
||||
import { Divider } from "@material-ui/core"
|
||||
|
||||
const useStyles = makeStyles(theme => ({
|
||||
ticketsListWrapper: {
|
||||
|
|
@ -182,18 +181,10 @@ const TicketsList = (props) => {
|
|||
const classes = useStyles()
|
||||
const [pageNumber, setPageNumber] = useState(1)
|
||||
const [ticketsList, dispatch] = useReducer(reducer, [])
|
||||
const { user, setting, } = useContext(AuthContext)
|
||||
const { user } = useContext(AuthContext)
|
||||
|
||||
const { searchTicket } = useContext(SearchTicketContext)
|
||||
|
||||
const [_remoteTicketsControll, setRemoteTicketsControll] = useState([])
|
||||
|
||||
const [settings, setSettings] = useState([])
|
||||
|
||||
useEffect(() => {
|
||||
setSettings(setting)
|
||||
}, [setting])
|
||||
|
||||
useEffect(() => {
|
||||
|
||||
dispatch({ type: "RESET" })
|
||||
|
|
@ -201,7 +192,7 @@ const TicketsList = (props) => {
|
|||
|
||||
}, [status, searchParam, searchParamContent, showAll, selectedQueueIds, searchTicket])
|
||||
|
||||
let { tickets, hasMore, loading, remoteTicketsControll } = useTickets({
|
||||
const { tickets, hasMore, loading } = useTickets({
|
||||
pageNumber,
|
||||
searchParam,
|
||||
searchParamContent,
|
||||
|
|
@ -212,11 +203,6 @@ const TicketsList = (props) => {
|
|||
unlimited: status === 'open' ? "all" : "false"
|
||||
})
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
setRemoteTicketsControll(remoteTicketsControll)
|
||||
}, [remoteTicketsControll])
|
||||
|
||||
useEffect(() => {
|
||||
|
||||
if (!status && !searchParam) return
|
||||
|
|
@ -315,27 +301,6 @@ const TicketsList = (props) => {
|
|||
}
|
||||
})
|
||||
|
||||
|
||||
socket.on('remoteTickesControll', (data) => {
|
||||
console.log('REMOTE TICKETS CONTROLL UPDATE 1: ', data.tickets)
|
||||
if (data.action === 'update') {
|
||||
setRemoteTicketsControll(data.tickets)
|
||||
}
|
||||
})
|
||||
|
||||
|
||||
socket.on('settings', (data) => {
|
||||
if (data.action === 'update') {
|
||||
setSettings((prevState) => {
|
||||
const aux = [...prevState]
|
||||
const settingIndex = aux.findIndex((s) => s.key === data.setting.key)
|
||||
aux[settingIndex].value = data.setting.value
|
||||
return aux
|
||||
})
|
||||
}
|
||||
})
|
||||
|
||||
|
||||
return () => {
|
||||
socket.disconnect()
|
||||
}
|
||||
|
|
@ -389,7 +354,7 @@ const TicketsList = (props) => {
|
|||
) : (
|
||||
<>
|
||||
{ticketsList.map(ticket => (
|
||||
<TicketListItem ticket={ticket} key={ticket.id} remoteTicketsControll={_remoteTicketsControll} settings={settings} />
|
||||
<TicketListItem ticket={ticket} key={ticket.id} />
|
||||
))}
|
||||
</>
|
||||
)}
|
||||
|
|
|
|||
|
|
@ -1,17 +0,0 @@
|
|||
import React, { useState, createContext } from "react"
|
||||
|
||||
const countTicketMsgContext = createContext()
|
||||
|
||||
|
||||
const CountTicketMsgProvider = ({ children }) => {
|
||||
|
||||
const [countTicketMsg, setCountTicketMsg] = useState(0)
|
||||
|
||||
return (
|
||||
<countTicketMsgContext.Provider value={{ countTicketMsg, setCountTicketMsg }}>
|
||||
{children}
|
||||
</countTicketMsgContext.Provider>
|
||||
)
|
||||
}
|
||||
|
||||
export { countTicketMsgContext, CountTicketMsgProvider }
|
||||
|
|
@ -1,7 +1,7 @@
|
|||
import { useState, useEffect } from "react"
|
||||
import toastError from "../../errors/toastError"
|
||||
import { useState, useEffect } from "react";
|
||||
import toastError from "../../errors/toastError";
|
||||
|
||||
import api from "../../services/api"
|
||||
import api from "../../services/api";
|
||||
|
||||
const useTickets = ({
|
||||
searchParam,
|
||||
|
|
@ -15,21 +15,21 @@ const useTickets = ({
|
|||
unlimited,
|
||||
tab
|
||||
}) => {
|
||||
const [loading, setLoading] = useState(true)
|
||||
const [hasMore, setHasMore] = useState(false)
|
||||
const [tickets, setTickets] = useState([])
|
||||
const [remoteTicketsControll, setRemoteTicketsControll] = useState([])
|
||||
const [loading, setLoading] = useState(true);
|
||||
const [hasMore, setHasMore] = useState(false);
|
||||
const [tickets, setTickets] = useState([]);
|
||||
|
||||
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
|
||||
setLoading(true)
|
||||
setLoading(true);
|
||||
const delayDebounceFn = setTimeout(() => {
|
||||
const fetchTickets = async () => {
|
||||
try {
|
||||
|
||||
if ((tab === 'search') && (!searchParam || searchParam.trim().length === 0 || searchParam.trim().length > 40 || searchParam.endsWith(' '))) {
|
||||
if ((tab === 'search') && ( !searchParam || searchParam.trim().length === 0 || searchParam.trim().length >40 || searchParam.endsWith(' '))) {
|
||||
return
|
||||
}
|
||||
|
||||
|
|
@ -45,26 +45,24 @@ const useTickets = ({
|
|||
withUnreadMessages,
|
||||
unlimited
|
||||
},
|
||||
})
|
||||
});
|
||||
|
||||
setTickets(data.tickets)
|
||||
setHasMore(data.hasMore)
|
||||
setLoading(false)
|
||||
|
||||
if (data?.remoteTicketsControll) {
|
||||
setRemoteTicketsControll(data.remoteTicketsControll.map(t => +t))
|
||||
}
|
||||
|
||||
|
||||
setTickets(data.tickets);
|
||||
setHasMore(data.hasMore);
|
||||
setLoading(false);
|
||||
|
||||
|
||||
} catch (err) {
|
||||
setLoading(false)
|
||||
toastError(err)
|
||||
setLoading(false);
|
||||
toastError(err);
|
||||
}
|
||||
}
|
||||
fetchTickets()
|
||||
}, 500)
|
||||
return () => clearTimeout(delayDebounceFn)
|
||||
};
|
||||
fetchTickets();
|
||||
}, 500);
|
||||
return () => clearTimeout(delayDebounceFn);
|
||||
}, [
|
||||
searchParam,
|
||||
searchParamContent,
|
||||
|
|
@ -76,9 +74,9 @@ const useTickets = ({
|
|||
withUnreadMessages,
|
||||
tab,
|
||||
unlimited
|
||||
])
|
||||
]);
|
||||
|
||||
return { tickets, loading, hasMore, remoteTicketsControll }
|
||||
}
|
||||
return { tickets, loading, hasMore };
|
||||
};
|
||||
|
||||
export default useTickets
|
||||
export default useTickets;
|
||||
|
|
|
|||
|
|
@ -11,7 +11,7 @@ import { AuthContext } from "../../context/Auth/AuthContext"
|
|||
import { Can } from "../../components/Can"
|
||||
import FormControlLabel from "@mui/material/FormControlLabel"
|
||||
import Checkbox from '@mui/material/Checkbox'
|
||||
import { Button, Tooltip } from "@material-ui/core"
|
||||
import { Button } from "@material-ui/core"
|
||||
import ReportModal from "../../components/ReportModal"
|
||||
import ReportModalType from "../../components/ReportModalType"
|
||||
import MaterialTable from 'material-table'
|
||||
|
|
@ -299,7 +299,6 @@ const Report = () => {
|
|||
const [csvFile, setCsvFile] = useState()
|
||||
const [selectedValue, setSelectedValue] = useState('created')
|
||||
const [checked, setChecked] = useState(true)
|
||||
const [checkedRemote, setCheckedRemote] = useState(false)
|
||||
const [queues, setQueues] = useState([])
|
||||
const [queueId, setQueue] = useState(null)
|
||||
|
||||
|
|
@ -379,7 +378,7 @@ const Report = () => {
|
|||
messagesToFilter: ticket.messages.map(message => message.body).join(' '),
|
||||
}))
|
||||
dispatchQ({ type: "LOAD_QUERY", payload: tickets })
|
||||
// console.log(tickets)
|
||||
console.log(tickets)
|
||||
setHasMore(data.hasMore)
|
||||
setTotalCountTickets(data.count)
|
||||
setLoading(false)
|
||||
|
|
@ -396,13 +395,15 @@ const Report = () => {
|
|||
|
||||
}
|
||||
else if (reportOption === '3') {
|
||||
const dataQuery = await api.get("/reports/services/numbers", { params: { startDate, endDate, isRemote: checkedRemote }, })
|
||||
const dataQuery = await api.get("/reports/services/numbers", { params: { startDate, endDate }, })
|
||||
|
||||
dispatchQ({ type: "RESET" })
|
||||
dispatchQ({ type: "LOAD_QUERY", payload: dataQuery?.data?.reportService })
|
||||
}
|
||||
else if (reportOption === '4') {
|
||||
const dataQuery = await api.get("/reports/services/queues", { params: { startDate, endDate, isRemote: checkedRemote }, })
|
||||
const dataQuery = await api.get("/reports/services/queues", { params: { startDate, endDate }, })
|
||||
|
||||
console.log(' dataQuery?.data?.reportService: ', dataQuery?.data?.reportService)
|
||||
|
||||
dispatchQ({ type: "RESET" })
|
||||
dispatchQ({ type: "LOAD_QUERY", payload: dataQuery?.data?.reportService })
|
||||
|
|
@ -418,7 +419,7 @@ const Report = () => {
|
|||
}, 500)
|
||||
return () => clearTimeout(delayDebounceFn)
|
||||
|
||||
}, [userId, queueId, checked, checkedRemote, startDate, endDate, reportOption, pageNumberTickets, totalCountTickets, selectedValue])
|
||||
}, [userId, queueId, checked, startDate, endDate, reportOption, pageNumberTickets, totalCountTickets, selectedValue])
|
||||
|
||||
|
||||
const handleCheckBoxChange = (value) => {
|
||||
|
|
@ -736,10 +737,6 @@ const Report = () => {
|
|||
setChecked(event.target.checked)
|
||||
}
|
||||
|
||||
const handleChangeRemote = (event) => {
|
||||
setCheckedRemote(event.target.checked)
|
||||
}
|
||||
|
||||
return (
|
||||
|
||||
<Can
|
||||
|
|
@ -785,35 +782,6 @@ const Report = () => {
|
|||
</label>
|
||||
</div>
|
||||
}
|
||||
{(reportOption === '3' || reportOption === '4') &&
|
||||
<div>
|
||||
|
||||
<Tooltip
|
||||
arrow
|
||||
placement="top"
|
||||
title="Todos os tickets incluindo os criados remotamente"
|
||||
|
||||
><label>
|
||||
normal
|
||||
</label>
|
||||
</Tooltip>
|
||||
|
||||
<Switch
|
||||
checked={checkedRemote}
|
||||
onChange={handleChangeRemote}
|
||||
inputProps={{ 'aria-label': 'controlled' }}
|
||||
/>
|
||||
<Tooltip
|
||||
arrow
|
||||
placement="top"
|
||||
title="Apenas tickets criados remotamente"
|
||||
|
||||
><label>
|
||||
remoto
|
||||
</label>
|
||||
</Tooltip>
|
||||
</div>
|
||||
}
|
||||
|
||||
|
||||
|
||||
|
|
@ -991,7 +959,7 @@ const Report = () => {
|
|||
|
||||
title={i18n.t("reports.listTitles.title4_1")}
|
||||
columns={
|
||||
!checkedRemote ? [
|
||||
[
|
||||
{ title: 'Unidade', field: 'name', cellStyle: { whiteSpace: 'nowrap' }, },
|
||||
{ title: 'Conversas iniciadas', field: 'startedByAgent', },
|
||||
{ title: 'Conversas recebidas', field: 'startedByClient' },
|
||||
|
|
@ -999,15 +967,7 @@ const Report = () => {
|
|||
{ title: `Tempo médio de espera`, field: 'avgChatWaitingTime' },
|
||||
{ title: 'Aguardando', field: 'pendingChat' }
|
||||
|
||||
] :
|
||||
[
|
||||
{ title: 'Unidade', field: 'name', cellStyle: { whiteSpace: 'nowrap' }, },
|
||||
{ title: 'Conversas iniciadas', field: 'startedByAgent', },
|
||||
{ title: 'Conversas respondidas', field: 'startedByClient' },
|
||||
{ title: `Conversas finalizadas`, field: 'closedChat' },
|
||||
{ title: 'Aguardando', field: 'pendingChat' }
|
||||
|
||||
]
|
||||
]
|
||||
}
|
||||
data={dataRows}
|
||||
|
||||
|
|
@ -1043,7 +1003,7 @@ const Report = () => {
|
|||
|
||||
title={i18n.t("reports.listTitles.title5_1")}
|
||||
columns={
|
||||
!checkedRemote ? [
|
||||
[
|
||||
|
||||
{ title: 'Unidade', field: 'name', cellStyle: { whiteSpace: 'nowrap' }, },
|
||||
{
|
||||
|
|
@ -1063,28 +1023,7 @@ const Report = () => {
|
|||
{ title: `Tempo médio de espera`, field: 'avgChatWaitingTime' },
|
||||
{ title: 'Aguardando', field: 'pendingChat' }
|
||||
|
||||
] :
|
||||
|
||||
[
|
||||
|
||||
{ title: 'Unidade', field: 'name', cellStyle: { whiteSpace: 'nowrap' }, },
|
||||
{
|
||||
title: 'Fila', field: 'queueName',
|
||||
cellStyle: (evt, rowData) => {
|
||||
return {
|
||||
whiteSpace: 'nowrap',
|
||||
backgroundColor: rowData?.queueColor || 'inherit',
|
||||
color: 'white'
|
||||
}
|
||||
}
|
||||
|
||||
},
|
||||
{ title: 'Conversas iniciadas', field: 'startedByAgent', },
|
||||
{ title: 'Conversas respondidas', field: 'startedByClient' },
|
||||
{ title: `Conversas finalizadas`, field: 'closedChat' },
|
||||
{ title: 'Aguardando', field: 'pendingChat' }
|
||||
|
||||
]
|
||||
]
|
||||
}
|
||||
data={dataRows}
|
||||
|
||||
|
|
|
|||
|
|
@ -12,38 +12,13 @@ import api from '../../services/api'
|
|||
import { i18n } from '../../translate/i18n.js'
|
||||
import toastError from '../../errors/toastError'
|
||||
|
||||
import TextField from '@material-ui/core/TextField'
|
||||
import Button from '@material-ui/core/Button'
|
||||
|
||||
|
||||
//--------
|
||||
import { AuthContext } from '../../context/Auth/AuthContext'
|
||||
|
||||
import { Can } from '../../components/Can'
|
||||
import { boolean } from 'yup'
|
||||
|
||||
// import Button from "@material-ui/core/Button";
|
||||
|
||||
const IntegerInput = ({ value, onChange }) => {
|
||||
const handleChange = (event) => {
|
||||
const inputValue = event.target.value
|
||||
// Only allow digits 0-9
|
||||
if (/^\d{0,3}$/.test(inputValue)) {
|
||||
onChange(inputValue)
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<TextField
|
||||
type="text"
|
||||
variant="outlined"
|
||||
value={value}
|
||||
onChange={handleChange}
|
||||
style={{ marginRight: '10px' }}
|
||||
/>
|
||||
)
|
||||
}
|
||||
|
||||
const useStyles = makeStyles((theme) => ({
|
||||
root: {
|
||||
display: 'flex',
|
||||
|
|
@ -73,48 +48,11 @@ const Settings = () => {
|
|||
|
||||
const [settings, setSettings] = useState([])
|
||||
|
||||
|
||||
const [number1, setNumber1] = useState('')
|
||||
const [number2, setNumber2] = useState('')
|
||||
|
||||
const handleNumber1Change = (value) => {
|
||||
setNumber1(value)
|
||||
}
|
||||
|
||||
const handleNumber2Change = (value) => {
|
||||
setNumber2(value)
|
||||
}
|
||||
|
||||
const handleGetValues = () => {
|
||||
let e = {
|
||||
target: {
|
||||
value: 'enabled', name: 'remoteTicketSendControll', obj: (number1.trim().length > 0 && number2.trim().length > 0) ? { seconds1: number1, seconds2: number2 } : null
|
||||
}
|
||||
}
|
||||
|
||||
handleChangeSetting(e)
|
||||
}
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
const fetchSession = async () => {
|
||||
try {
|
||||
const { data } = await api.get('/settings')
|
||||
console.log('data.settings: ', data.settings)
|
||||
setSettings(data.settings)
|
||||
|
||||
if (data?.settings) {
|
||||
let { obj } = data.settings.find((s) => s.key === 'remoteTicketSendControll')
|
||||
|
||||
if (!obj) return
|
||||
|
||||
obj = JSON.parse(obj)
|
||||
console.log('SETTING obj: ', obj)
|
||||
|
||||
setNumber1(obj.seconds1)
|
||||
setNumber2(obj.seconds2)
|
||||
}
|
||||
|
||||
} catch (err) {
|
||||
toastError(err)
|
||||
}
|
||||
|
|
@ -122,7 +60,6 @@ const Settings = () => {
|
|||
fetchSession()
|
||||
}, [])
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
|
||||
|
||||
|
|
@ -144,6 +81,9 @@ const Settings = () => {
|
|||
}
|
||||
}, [])
|
||||
|
||||
// useEffect(() => {
|
||||
// console.log('------> settings: ', settings)
|
||||
// }, [settings])
|
||||
|
||||
const handleChangeSetting = async (e) => {
|
||||
const selectedValue = e.target.value
|
||||
|
|
@ -152,7 +92,6 @@ const Settings = () => {
|
|||
try {
|
||||
await api.put(`/settings/${settingKey}`, {
|
||||
value: selectedValue,
|
||||
// obj: e.target?.obj ? e.target.obj : null
|
||||
})
|
||||
|
||||
if (settingKey === 'farewellMessageByQueue' &&
|
||||
|
|
@ -178,20 +117,12 @@ const Settings = () => {
|
|||
}
|
||||
}
|
||||
|
||||
const getSettingValue = (key, _obj = false) => {
|
||||
const { value, obj } = settings.find((s) => s.key === key)
|
||||
|
||||
if (_obj)
|
||||
return obj
|
||||
const getSettingValue = (key) => {
|
||||
const { value } = settings.find((s) => s.key === key)
|
||||
|
||||
return value
|
||||
}
|
||||
|
||||
const isSaveDisabled = (settings &&
|
||||
settings.length > 0 &&
|
||||
getSettingValue('remoteTicketSendControll') === 'disabled')
|
||||
|
||||
|
||||
return (
|
||||
<Can
|
||||
role={user.profile}
|
||||
|
|
@ -515,57 +446,10 @@ const Settings = () => {
|
|||
</Container>
|
||||
</div>
|
||||
|
||||
<div className={classes.root}>
|
||||
<Container className={classes.container} maxWidth="sm">
|
||||
<Paper className={classes.paper}>
|
||||
<Typography variant="body1">
|
||||
Controle de envio de mensagem de ticket remoto por numero
|
||||
</Typography>
|
||||
|
||||
<Select
|
||||
margin="dense"
|
||||
variant="outlined"
|
||||
native
|
||||
id="remoteTicketSendControll-setting"
|
||||
name="remoteTicketSendControll"
|
||||
value={
|
||||
settings &&
|
||||
settings.length > 0 &&
|
||||
getSettingValue('remoteTicketSendControll')
|
||||
}
|
||||
className={classes.settingOption}
|
||||
onChange={handleChangeSetting}
|
||||
>
|
||||
<option value="enabled">Ativado</option>
|
||||
<option value="disabled">Desativado</option>
|
||||
</Select>
|
||||
</Paper>
|
||||
{/* <Paper>
|
||||
<div style={{ padding: '10px', display: 'flex', flexDirection: 'column', alignItems: 'center' }}>
|
||||
<h3>Tempo aleatorio em segundos</h3>
|
||||
|
||||
<div style={{ marginBottom: '20px', display: 'flex' }}>
|
||||
<IntegerInput title="Number 1" value={number1} onChange={handleNumber1Change} />
|
||||
<IntegerInput title="Number 2" value={number2} onChange={handleNumber2Change} />
|
||||
<Button variant="contained" color="primary" onClick={handleGetValues} disabled={
|
||||
(isSaveDisabled) ? true : false
|
||||
}>
|
||||
Save
|
||||
</Button>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
</Paper> */}
|
||||
|
||||
</Container>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
)}
|
||||
/>
|
||||
)
|
||||
}
|
||||
|
||||
|
||||
|
||||
export default Settings
|
||||
|
|
|
|||
Loading…
Reference in New Issue