backend/package.json

@@ -8,7 +8,6 @@
     "watch": "tsc -w",
     "start": "nodemon --expose-gc dist/server.js",
     "dev:server": "ts-node-dev --respawn --transpile-only --ignore node_modules src/server.ts",
-    "dev": "nodemon --exec npm run dev:server",
     "pretest": "NODE_ENV=test sequelize db:migrate && NODE_ENV=test sequelize db:seed:all",
     "test": "NODE_ENV=test jest",
     "posttest": "NODE_ENV=test sequelize db:migrate:undo:all"

backend/src/database/seeds/20240416141716-add-enable-block-audio-video-media-settings.ts

@@ -1,22 +0,0 @@
-import { QueryInterface } from "sequelize";
-
-module.exports = {
-  up: (queryInterface: QueryInterface) => {
-    return queryInterface.bulkInsert(
-      "Settings",
-      [
-        {
-          key: "blockAudioVideoMedia",
-          value: "disabled",
-          createdAt: new Date(),
-          updatedAt: new Date()
-        }
-      ],
-      {}
-    );
-  },
-
-  down: (queryInterface: QueryInterface) => {
-    return queryInterface.bulkDelete("Settings", {});
-  }
-};

backend/src/database/seeds/20240417151300-add-enable-waiting-time-tickets-settings.ts

@@ -1,22 +0,0 @@
-import { QueryInterface } from "sequelize";
-
-module.exports = {
-  up: (queryInterface: QueryInterface) => {
-    return queryInterface.bulkInsert(
-      "Settings",
-      [
-        {
-          key: "waitingTimeTickets",
-          value: "disabled",
-          createdAt: new Date(),
-          updatedAt: new Date()
-        }
-      ],
-      {}
-    );
-  },
-
-  down: (queryInterface: QueryInterface) => {
-    return queryInterface.bulkDelete("Settings", {});
-  }
-};

backend/src/database/seeds/20240417185331-add-enable-notification-transfer-queue.ts

@@ -1,22 +0,0 @@
-import { QueryInterface } from "sequelize";
-
-module.exports = {
-  up: (queryInterface: QueryInterface) => {
-    return queryInterface.bulkInsert(
-      "Settings",
-      [
-        {
-          key: "notificationTransferQueue",
-          value: "disabled",
-          createdAt: new Date(),
-          updatedAt: new Date()
-        }
-      ],
-      {}
-    );
-  },
-
-  down: (queryInterface: QueryInterface) => {
-    return queryInterface.bulkDelete("Settings", {});
-  }
-};

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -169,7 +169,7 @@ const verifyMediaMessage = async (
   if (!media) {
     throw new Error("ERR_WAPP_DOWNLOAD_MEDIA");
   }
-  let mediaAuthorized = true;
+
   let messageData = {
     id: msg.id.id,
     ticketId: ticket.id,
@@ -183,9 +183,7 @@ const verifyMediaMessage = async (
     phoneNumberId: msg?.phoneNumberId,
     fromAgent: false
   };
-  if(messageData.mediaType === 'video' || messageData.mediaType === 'audio' && getSettingValue('blockAudioVideoMedia')?.value === 'enabled'){
+
-    mediaAuthorized = false;
-  }
   if (msg?.fromMe) {
     messageData = { ...messageData, fromAgent: true };
   }
@@ -200,36 +198,23 @@ const verifyMediaMessage = async (
         body: media.filename
       };
     }
-    if(mediaAuthorized){
+
-      try {
+    try {
-        await writeFileAsync(
+      await writeFileAsync(
-          join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
+        join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
-          media.data,
+        media.data,
-          "base64"
+        "base64"
-          );
-        } catch (err) {
-          Sentry.captureException(err);
-          logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
-        }
-    }
-  }
-  if(mediaAuthorized){
-    await ticket.update({ lastMessage: msg.body || media.filename });
-    const newMessage = await CreateMessageService({ messageData });
-    return newMessage;
-  }else{
-    if (ticket.status !== "queueChoice") { 
-    botSendMessage(
-      ticket,
-      `Atenção! Mensagem ignorada, tipo de mídia não suportado.`
       );
+    } catch (err) {
+      Sentry.captureException(err);
+      logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
     }
-      messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
-      messageData.mediaUrl = '';
-      await ticket.update({ lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`});
-      const newMessage = await CreateMessageService({ messageData });
-      console.log(`--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`)
   }
+
+  await ticket.update({ lastMessage: msg.body || media.filename });
+  const newMessage = await CreateMessageService({ messageData });
+
+  return newMessage;
 };
 
 // const verifyMediaMessage = async (
@@ -427,15 +412,13 @@ const verifyQueue = async (
     }
 
     let body = "";
-    const io = getIO();
+
     if (botOptions.length > 0) {
       body = `\u200e${choosenQueue.greetingMessage}\n\n${botOptions}\n${final_message.msg}`;
     } else {
       body = `\u200e${choosenQueue.greetingMessage}`;
     }
 
-    io.emit('notifyPeding', {data: {ticket, queue: choosenQueue}});
-
     sendWhatsAppMessageSocket(ticket, body);
   } else {
     //test del transfere o  atendimento se entrar na ura infinita

frontend/src/components/NotificationsPopOver/index.js

@@ -20,9 +20,6 @@ import useTickets from "../../hooks/useTickets"
 import alertSound from "../../assets/sound.mp3"
 import { AuthContext } from "../../context/Auth/AuthContext"
 
-import api from "../../services/api";
-import toastError from "../../errors/toastError";
-
 const useStyles = makeStyles(theme => ({
 	tabContainer: {
 		overflowY: "auto",
@@ -86,7 +83,7 @@ const NotificationsPopOver = () => {
 	const historyRef = useRef(history)
 
 	const { handleLogout } = useContext(AuthContext)
-	const [settings, setSettings] = useState([]);
+
 	// const [lastRef] = useState(+history.location.pathname.split("/")[2])
 
 
@@ -113,22 +110,7 @@ const NotificationsPopOver = () => {
 		ticketIdRef.current = ticketIdUrl
 	}, [ticketIdUrl])
 
-	useEffect(() => {
-		const fetchSession = async () => {
-		  try {
-			const { data } = await api.get('/settings')
-			setSettings(data.settings)
-		  } catch (err) {
-			toastError(err)
-		  }
-		}
-		fetchSession()
-	  }, [])
 
-	  const getSettingValue = (key) => {
-		const { value } = settings.find((s) => s.key === key)
-		return value
-	  }
 
 	useEffect(() => {
 
@@ -273,80 +255,49 @@ const NotificationsPopOver = () => {
 
 				if (shouldNotNotificate) return
 
+
+
 				handleNotifications(data)
 			}
 		})
 
-		socket.on('notifyPeding', data =>{
-			if(settings?.length > 0 && getSettingValue('notificationTransferQueue') === 'enabled') handleNotifications("", data);
-		});
-
 		return () => {
 			socket.disconnect()
 		}
-	}, [user, settings])
+	}, [user])
 
-    const handleNotifications = (data, notify) => {
+	const handleNotifications = data => {
-		let isQueue = false;
+		const { message, contact, ticket } = data
-		if(!notify){
-			const { message, contact, ticket } = data
 
-			const options = {
+		const options = {
-				body: `${message.body} - ${format(new Date(), "HH:mm")}`,
+			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
-				icon: contact.profilePicUrl,
+			icon: contact.profilePicUrl,
-				tag: ticket.id,
+			tag: ticket.id,
-				renotify: true,
+			renotify: true,
-			}
-
-			const notification = new Notification(
-				`${i18n.t("tickets.notification.message")} ${contact.name}`,
-				options
-				)
-				
-				notification.onclick = e => {
-					e.preventDefault()
-				window.focus()
-				historyRef.current.push(`/tickets/${ticket.id}`)
-			}
-			
-			setDesktopNotifications(prevState => {
-				const notfiticationIndex = prevState.findIndex(
-					n => n.tag === notification.tag
-				)
-				if (notfiticationIndex !== -1) {
-					prevState[notfiticationIndex] = notification
-					return [...prevState]
-				}
-				return [notification, ...prevState]
-			})
-		}else{
-			user.queues.forEach(queue =>{
-				if(queue.id === notify.data?.queue?.id){
-					isQueue = true;
-				}
-			})
-			if(!isQueue){
-				return;
-			}else {
-				const notification = new Notification(`${i18n.t("tickets.notification.messagePeding")} ${notify.data?.queue?.name}`);
-				notification.onclick = e => {
-					e.preventDefault()
-					window.focus()
-					historyRef.current.push(`/tickets`)
-				}
-
-				setDesktopNotifications(prevState => {
-					const notfiticationIndex = prevState.findIndex(
-						n => n.tag === notification.tag
-					)
-					if (notfiticationIndex !== -1) {
-						prevState[notfiticationIndex] = notification
-						return [...prevState]
-					}
-					return [notification, ...prevState]
-				})
-			}
 		}
+
+		const notification = new Notification(
+			`${i18n.t("tickets.notification.message")} ${contact.name}`,
+			options
+		)
+
+		notification.onclick = e => {
+			e.preventDefault()
+			window.focus()
+			historyRef.current.push(`/tickets/${ticket.id}`)
+		}
+
+		setDesktopNotifications(prevState => {
+			const notfiticationIndex = prevState.findIndex(
+				n => n.tag === notification.tag
+			)
+			if (notfiticationIndex !== -1) {
+				prevState[notfiticationIndex] = notification
+				return [...prevState]
+			}
+			return [notification, ...prevState]
+		})
+
 		soundAlertRef.current()
 	}
 

frontend/src/components/TicketsManager/index.js

@@ -33,9 +33,6 @@ import { Button } from "@material-ui/core";
 import { TabTicketContext } from "../../context/TabTicketHeaderOption/TabTicketHeaderOption";
 
 import { SearchTicketContext } from "../../context/SearchTicket/SearchTicket";
-import useTickets from "../../hooks/useTickets"
-import api from "../../services/api";
-import toastError from "../../errors/toastError";
 
 const useStyles = makeStyles((theme) => ({
   ticketsWrapper: {
@@ -160,10 +157,6 @@ const TicketsManager = () => {
 
   const [openTooltipSearch, setOpenTooltipSearch] = useState(false)
 
-  const [waitingTime, setWaitingTime] = useState('00:00');
-  const [tickets, setTickets] = useState([]);
-  const [settings, setSettings] = useState([])
-
   let searchTimeout;
   let searchContentTimeout;
 
@@ -185,76 +178,6 @@ const TicketsManager = () => {
 
   }, [tab, setTabOption]);
 
-  useEffect(() => {
-    const fetchSession = async () => {
-      try {
-        const { data } = await api.get('/settings')
-        setSettings(data.settings)
-      } catch (err) {
-        toastError(err)
-      }
-    }
-    fetchSession()
-  }, [])
-
-  const getSettingValue = (key) => {
-    const { value } = settings.find((s) => s.key === key)
-    return value
-  }
-
-  const fetchTickets = async () =>{
-      try {
-        const { data } = await api.get("/tickets", {
-        params: {
-          status: 'pending',
-          queueIds: JSON.stringify(selectedQueueIds)          
-        },
-      });
-      setTickets(data.tickets);
-    } catch (err) {
-      toastError(err);
-    }
-  
-  }
-  useEffect(() => {
-    if(settings?.length > 0 && getSettingValue('waitingTimeTickets') === 'enabled') {
-      fetchTickets();
-    
-      const intervalId = setInterval(fetchTickets, 7000); 
-
-      return () => {
-        clearInterval(intervalId);
-      };
-    }
-  }, [selectedQueueIds, settings]);
-
-  useEffect(() => {    
-    const calculateAverageTime = () => {      
-      if(tickets.length > 0){
-        const now = new Date();
-        const differenceTime = tickets?.map(ticket => {
-          const updatedAt = new Date(ticket.updatedAt);
-          const difference = now - updatedAt; 
-        return difference;
-      });
-      const sumDifferences = differenceTime.reduce((total, difference) => total + difference, 0);
-      const averageTimeMilliseconds = sumDifferences / tickets?.length;
-      let hours = Math.floor(averageTimeMilliseconds / 3600000);
-      const minutes = Math.floor((averageTimeMilliseconds % 3600000) / 60000);
-      
-      let days = hours >= 24 ? parseInt(hours/24) : '';
-      
-      if(days != '') hours = hours - (24*days);
-      
-      const averageTimeFormated = `${days != '' ? `${days}d ` : days}${hours.toString().padStart(2, '0')}h${minutes.toString().padStart(2, '0')}`;
-      
-      return averageTimeFormated;
-    }else return '00:00';
-    }  
-    
-    setWaitingTime(calculateAverageTime());
-  },[tickets]);
-  
   useEffect(() => {
 
     // clearTimeout(searchContentTimeout);
@@ -280,7 +203,7 @@ const TicketsManager = () => {
 
   useEffect(() => {
 
-    //console.log(selectedQueueIds);
+
     if (tabOption === 'open') {
 
       setTabOption('')
@@ -525,17 +448,7 @@ const TicketsManager = () => {
               </Badge>
             }
             value={"pending"}
-          />{
+          />
-            (settings?.length > 0 && getSettingValue('waitingTimeTickets') === 'enabled') &&
-            <span style={{display: 'flex', alignItems: 'center', flexDirection:'column', justifyContent: 'flex-start'}}>
-              <label style ={{color: 'red',fontWeight: 'bold', padding: '.1rem', fontSize: '8px', textAlign:'center', margin:'0'}}>
-              <i>ESPERA</i>
-              </label>
-            <label style={{color: 'gray',fontWeight: 'bold', padding: '.1rem', textDecoration: 'underline', fontSize: '13px'}}>
-              {waitingTime}
-              </label>
-          </span>
-          }
         </Tabs>
         <Paper className={classes.ticketsWrapper}>
           <TicketsList

frontend/src/pages/Report/index.js

@@ -237,7 +237,6 @@ let columnsData = [
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
   { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
-  { title: `Link`, field: 'link', searchable: false, hidden: true, export: true },
 ]
 
 let columnsDataSuper = [
@@ -253,7 +252,6 @@ let columnsDataSuper = [
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
   { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
-  { title: `Link`, field: 'link', searchable: false, hidden: true, export: true },
 ]
 
 
@@ -378,9 +376,9 @@ const Report = () => {
             const tickets = data.tickets.map(ticket => ({
               ...ticket,
               messagesToFilter: ticket.messages.map(message => message.body).join(' '),
-              link: `${process.env.REACT_APP_FRONTEND_URL}/tickets/${ticket.id}`
             }))
             dispatchQ({ type: "LOAD_QUERY", payload: tickets })
+            console.log(tickets)
             setHasMore(data.hasMore)
             setTotalCountTickets(data.count)
             setLoading(false)
@@ -683,56 +681,54 @@ const Report = () => {
 
 
   const renderSwitch = (param) => {
-    if(userA.profile !== 'supervisor'){
+    switch (param) {
-      switch (param) {
+      case 'empty':
-        case 'empty':
+        return (
-          return (
+          <>
-            <>
+            {query && query.length > 0 &&
-              {query && query.length > 0 &&
+              <ReportModalType currencies={reportTypeList} func={reportTypeValue} reportOption={reportType} />
-                <ReportModalType currencies={reportTypeList} func={reportTypeValue} reportOption={reportType} />
+            }
-              }
+            {/* <Button
-              {/* <Button
+              disabled={query && query.length > 0 ? false : true}
-                disabled={query && query.length > 0 ? false : true}
+              variant="contained"
-                variant="contained"
+              color="primary"
-                color="primary"
+              onClick={(e) => {
-                onClick={(e) => {
+                handleCSVMessages()
-                  handleCSVMessages()
+              }}
-                }}
+            >
-              >
+              {"CSV ALL"}
-                {"CSV ALL"}
               
-              </Button> */}
+            </Button> */}
-            </>)
+          </>)
 
-        case 'pending' || 'processing':
+      case 'pending' || 'processing':
-          return (
+        return (
-            <>
+          <>
-              <span>PROCESSING...</span>
+            <span>PROCESSING...</span>
-            </>)
+          </>)
 
-        case 'success':
+      case 'success':
-          return (
+        return (
-            <>
+          <>
-              <Button
+            <Button
-                variant="contained"
+              variant="contained"
-                color="primary"
+              color="primary"
-                onClick={(e) => {
+              onClick={(e) => {
-                  handleCSVDownload(e)
+                handleCSVDownload(e)
-                }}
+              }}
-              >
+            >
-                {'CSV DOWNLOAD'}
+              {'CSV DOWNLOAD'}
-              </Button>
+            </Button>
-            </>)
+          </>)
-        case 'downloading':
+      case 'downloading':
-          return (
+        return (
-            <>
+          <>
-              <span>DOWNLOADING...</span>
+            <span>DOWNLOADING...</span>
-            </>)
+          </>)
 
 
-        default:
+      default:
-          return (<><span>WAITING...</span></>)
+        return (<><span>WAITING...</span></>)
-      }
     }
   }
 
@@ -843,7 +839,7 @@ const Report = () => {
                 <>
                   <MTable data={query}
                     columns={userA.profile !== 'supervisor' ? columnsData : columnsDataSuper}
-                    hasChild={userA.profile !== 'supervisor' ? true :false}
+                    hasChild={true}
                     removeClickRow={false}
 
                     handleScroll={handleScroll}