backend/src/services/TicketServices/UpdateTicketService.ts

@@ -80,7 +80,7 @@ const UpdateTicketService = async ({
 
     if (msg?.trim().length > 0) {
       setTimeout(async () => {
-        sendWhatsAppMessageSocket(ticket, `\u200e${msg}`);
+        sendWhatsAppMessageSocket(ticket, msg);
       }, 2000);
     }
 

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -392,7 +392,7 @@ const verifyQueue = async (
     if (outService.length > 0) {
       const { type, msg: msgOutService } = outService[0];
       console.log(`${type} message ignored on queue`);
-      botSendMessage(ticket, `\u200e${msgOutService}`);
+      botSendMessage(ticket, msgOutService);
       return;
     }
 
@@ -644,9 +644,26 @@ const handleMessage = async (
     // let groupContact: Contact | undefined;
 
     if (msg.fromMe) {
+      const whatsapp = await whatsappInfo(wbot.id);
+
+      if (whatsapp?.number) {
+        const ticketExpiration = await SettingTicket.findOne({
+          where: { key: "ticketExpiration", number: whatsapp.number }
+        });
+
+        if (
+          ticketExpiration &&
+          ticketExpiration.value == "enabled" &&
+          ticketExpiration?.message.trim() == msg.body.trim()
+        ) {
+          console.log("*********** TICKET EXPIRATION");
+          return;
+        }
+      }
+
       // messages sent automatically by wbot have a special character in front of it
       // if so, this message was already been stored in database;
-      if (/\u200e/.test(msg.body[0])) return;
+      // if (/\u200e/.test(msg.body[0])) return;
 
       // media messages sent from me from cell phone, first comes with "hasMedia = false" and type = "image/ptt/etc"
       // in this case, return and let this message be handled by "media_uploaded" event, when it will have "hasMedia = true"
@@ -918,28 +935,25 @@ const handleMessage = async (
       ticket.status == "pending" &&
       ticket.queueId
     ) {
-      if (botInfo.isOnQueue) {
-        let choosenQueue = await ShowQueueService(botInfo.botQueueId);
+      let choosenQueue = await ShowQueueService(botInfo.botQueueId);
 
-        await UpdateTicketService({
-          ticketData: {
-            status: "open",
-            userId: botInfo.userIdBot,
-            queueId: choosenQueue.id
-          },
-          ticketId: ticket.id
-        });
-        const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
-        await botSendMessage(ticket, menuMsg.value);
-      }
+      await UpdateTicketService({
+        ticketData: {
+          status: "open",
+          userId: botInfo.userIdBot,
+          queueId: choosenQueue.id
+        },
+        ticketId: ticket.id
+      });
+      const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
+      await botSendMessage(ticket, menuMsg.value);
 
       return;
     } else if (
       !msg.fromMe &&
       msg.body == "#" &&
       ticket.status == "pending" &&
-      ticket.queueId &&
-      botInfo.isOnQueue
+      ticket.queueId
     ) {
       let choosenQueue = await ShowQueueService(botInfo.botQueueId);
 
@@ -990,7 +1004,7 @@ const handleMessage = async (
           return;
         }
 
-        botSendMessage(ticket, `\u200e${msgOutService}`);
+        botSendMessage(ticket, msgOutService);
         return;
       }
     }