Compare commits
2 Commits
db140a328c
...
5abab2ef05
Author | SHA1 | Date |
---|---|---|
adriano | 5abab2ef05 | |
adriano | 9370931737 |
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@ -17,15 +17,30 @@ export async function get(key: string) {
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return JSON.parse(value);
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return JSON.parse(value);
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}
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}
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export async function findByContain() {
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export async function findByContain(
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key: string,
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keyName: string,
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substring: string
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) {
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// const keys = await redis.keys("*" + substring + "*");
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// const keys = await redis.keys("*" + substring + "*");
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const keys = await redis.keys("user:*");
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// const keys = await redis.keys("user:*");
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const keys = await redis.keys(key);
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const results: any[] = [];
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const results: any[] = [];
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for (const key of keys) {
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for (const key of keys) {
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const value = await redis.get(key);
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const value = await redis.get(key);
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if (value) {
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if (value) {
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results.push(JSON.parse(value));
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const obj = JSON.parse(value);
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if (
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substring
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?.trim()
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?.toLowerCase()
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.includes(obj[keyName]?.trim()?.toLowerCase())
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) {
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results.push(obj);
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}
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}
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}
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}
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}
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return results;
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return results;
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@ -48,7 +48,7 @@ gracefulShutdown(server);
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for (const user of users) {
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for (const user of users) {
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const { id, name } = user;
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const { id, name } = user;
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await set(`user:${id}:${name.toLowerCase()}`, { id, name });
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await set(`user:${id}`, { id, name });
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}
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}
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loadSettings();
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loadSettings();
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@ -759,6 +759,38 @@ const handleMessage = async (
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await verifyQueue(wbot, msg, ticket, contact);
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await verifyQueue(wbot, msg, ticket, contact);
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}
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}
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// Transfer to agent
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if (!msg.fromMe) {
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const filteredUsers = await findByContain("user:*", "name", msg?.body);
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if (filteredUsers && filteredUsers.length > 0) {
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const whatsappQueues = await ListWhatsappQueuesByUserQueue(
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+filteredUsers[0].id
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);
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const obj: any = whatsappQueues.find(
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(ob: any) => ob.whatsappId == wbot.id
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);
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if (obj) {
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await botTransferTicketToUser(
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+filteredUsers[0].id,
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ticket,
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+obj.queueId
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);
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await botSendMessage(
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ticket,
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`Você foi transferido para falar com o agente ${filteredUsers[0].name}, aguarde.`
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);
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}
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return;
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}
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}
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//
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// O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
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// O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
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//Habilitar esse caso queira usar o bot
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//Habilitar esse caso queira usar o bot
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@ -802,39 +834,6 @@ const handleMessage = async (
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return;
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return;
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}
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}
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// Transfer to agent
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const listUser = await findByContain();
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let filteredUsers = listUser.filter(user =>
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msg?.body?.trim()?.toLowerCase().includes(user.name)
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);
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if (filteredUsers && filteredUsers.length > 0) {
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const whatsappQueues = await ListWhatsappQueuesByUserQueue(
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+filteredUsers[0].id
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);
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const obj: any = whatsappQueues.find(
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(ob: any) => ob.whatsappId == wbot.id
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);
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if (obj) {
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await botTransferTicketToUser(
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+filteredUsers[0].id,
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ticket,
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+obj.queueId
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);
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botSendMessage(
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ticket,
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`Você foi transferido para falar com o agente ${filteredUsers[0].name}`
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);
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}
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return;
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}
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//
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const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
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const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
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console.log("menuMsg: ", menuMsg);
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console.log("menuMsg: ", menuMsg);
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@ -2,5 +2,155 @@
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"name": "whaticket",
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"name": "whaticket",
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"lockfileVersion": 2,
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"lockfileVersion": 2,
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"requires": true,
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"requires": true,
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"packages": {}
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"packages": {
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"": {
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"dependencies": {
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"natural": "^6.10.4"
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}
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},
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"node_modules/afinn-165": {
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"version": "1.0.4",
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"resolved": "https://registry.npmjs.org/afinn-165/-/afinn-165-1.0.4.tgz",
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"integrity": "sha512-7+Wlx3BImrK0HiG6y3lU4xX7SpBPSSu8T9iguPMlaueRFxjbYwAQrp9lqZUuFikqKbd/en8lVREILvP2J80uJA==",
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"funding": {
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"type": "github",
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"url": "https://github.com/sponsors/wooorm"
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}
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},
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"node_modules/afinn-165-financialmarketnews": {
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"version": "3.0.0",
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"resolved": "https://registry.npmjs.org/afinn-165-financialmarketnews/-/afinn-165-financialmarketnews-3.0.0.tgz",
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"integrity": "sha512-0g9A1S3ZomFIGDTzZ0t6xmv4AuokBvBmpes8htiyHpH7N4xDmvSQL6UxL/Zcs2ypRb3VwgCscaD8Q3zEawKYhw==",
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"funding": {
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"type": "github",
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"url": "https://github.com/sponsors/wooorm"
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}
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},
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"node_modules/apparatus": {
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"version": "0.0.10",
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"resolved": "https://registry.npmjs.org/apparatus/-/apparatus-0.0.10.tgz",
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"integrity": "sha512-KLy/ugo33KZA7nugtQ7O0E1c8kQ52N3IvD/XgIh4w/Nr28ypfkwDfA67F1ev4N1m5D+BOk1+b2dEJDfpj/VvZg==",
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"dependencies": {
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"sylvester": ">= 0.0.8"
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},
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"engines": {
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"node": ">=0.2.6"
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}
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},
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"node_modules/natural": {
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"version": "6.10.4",
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"resolved": "https://registry.npmjs.org/natural/-/natural-6.10.4.tgz",
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"integrity": "sha512-PpqKTyRwNsYrTQ7/2El9X96pt7OCKynwGahl9oIBQEz9d71jxnHQ0KkuWg7xOC7ZvG0gRSkJ56q7Ygr5zfof2w==",
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"dependencies": {
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"afinn-165": "^1.0.2",
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"afinn-165-financialmarketnews": "^3.0.0",
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"apparatus": "^0.0.10",
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"safe-stable-stringify": "^2.2.0",
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"stopwords-iso": "^1.1.0",
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"sylvester": "^0.0.12",
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"underscore": "^1.9.1",
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"wordnet-db": "^3.1.11"
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},
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"engines": {
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"node": ">=0.4.10"
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}
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},
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"node_modules/safe-stable-stringify": {
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"version": "2.4.3",
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"resolved": "https://registry.npmjs.org/safe-stable-stringify/-/safe-stable-stringify-2.4.3.tgz",
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"integrity": "sha512-e2bDA2WJT0wxseVd4lsDP4+3ONX6HpMXQa1ZhFQ7SU+GjvORCmShbCMltrtIDfkYhVHrOcPtj+KhmDBdPdZD1g==",
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"engines": {
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"node": ">=10"
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}
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},
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"node_modules/stopwords-iso": {
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"version": "1.1.0",
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"resolved": "https://registry.npmjs.org/stopwords-iso/-/stopwords-iso-1.1.0.tgz",
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|
"integrity": "sha512-I6GPS/E0zyieHehMRPQcqkiBMJKGgLta+1hREixhoLPqEA0AlVFiC43dl8uPpmkkeRdDMzYRWFWk5/l9x7nmNg==",
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|
"engines": {
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"node": ">=0.10.0"
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}
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},
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"node_modules/sylvester": {
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"version": "0.0.12",
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"resolved": "https://registry.npmjs.org/sylvester/-/sylvester-0.0.12.tgz",
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|
"integrity": "sha512-SzRP5LQ6Ts2G5NyAa/jg16s8e3R7rfdFjizy1zeoecYWw+nGL+YA1xZvW/+iJmidBGSdLkuvdwTYEyJEb+EiUw==",
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|
"engines": {
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"node": ">=0.2.6"
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}
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},
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"node_modules/underscore": {
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"version": "1.13.6",
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"resolved": "https://registry.npmjs.org/underscore/-/underscore-1.13.6.tgz",
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"integrity": "sha512-+A5Sja4HP1M08MaXya7p5LvjuM7K6q/2EaC0+iovj/wOcMsTzMvDFbasi/oSapiwOlt252IqsKqPjCl7huKS0A=="
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},
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"node_modules/wordnet-db": {
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"version": "3.1.14",
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"resolved": "https://registry.npmjs.org/wordnet-db/-/wordnet-db-3.1.14.tgz",
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"integrity": "sha512-zVyFsvE+mq9MCmwXUWHIcpfbrHHClZWZiVOzKSxNJruIcFn2RbY55zkhiAMMxM8zCVSmtNiViq8FsAZSFpMYag==",
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|
"engines": {
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|
"node": ">=0.6.0"
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}
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}
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},
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"dependencies": {
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"afinn-165": {
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"version": "1.0.4",
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"resolved": "https://registry.npmjs.org/afinn-165/-/afinn-165-1.0.4.tgz",
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|
"integrity": "sha512-7+Wlx3BImrK0HiG6y3lU4xX7SpBPSSu8T9iguPMlaueRFxjbYwAQrp9lqZUuFikqKbd/en8lVREILvP2J80uJA=="
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|
},
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|
"afinn-165-financialmarketnews": {
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"version": "3.0.0",
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"resolved": "https://registry.npmjs.org/afinn-165-financialmarketnews/-/afinn-165-financialmarketnews-3.0.0.tgz",
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||||||
|
"integrity": "sha512-0g9A1S3ZomFIGDTzZ0t6xmv4AuokBvBmpes8htiyHpH7N4xDmvSQL6UxL/Zcs2ypRb3VwgCscaD8Q3zEawKYhw=="
|
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|
},
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|
"apparatus": {
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|
"version": "0.0.10",
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"resolved": "https://registry.npmjs.org/apparatus/-/apparatus-0.0.10.tgz",
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|
"integrity": "sha512-KLy/ugo33KZA7nugtQ7O0E1c8kQ52N3IvD/XgIh4w/Nr28ypfkwDfA67F1ev4N1m5D+BOk1+b2dEJDfpj/VvZg==",
|
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|
"requires": {
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"sylvester": ">= 0.0.8"
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}
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},
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"natural": {
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"version": "6.10.4",
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"resolved": "https://registry.npmjs.org/natural/-/natural-6.10.4.tgz",
|
||||||
|
"integrity": "sha512-PpqKTyRwNsYrTQ7/2El9X96pt7OCKynwGahl9oIBQEz9d71jxnHQ0KkuWg7xOC7ZvG0gRSkJ56q7Ygr5zfof2w==",
|
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|
"requires": {
|
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|
"afinn-165": "^1.0.2",
|
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"afinn-165-financialmarketnews": "^3.0.0",
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"apparatus": "^0.0.10",
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|
"safe-stable-stringify": "^2.2.0",
|
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|
"stopwords-iso": "^1.1.0",
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|
"sylvester": "^0.0.12",
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|
"underscore": "^1.9.1",
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"wordnet-db": "^3.1.11"
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}
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},
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|
"safe-stable-stringify": {
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|
"version": "2.4.3",
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|
"resolved": "https://registry.npmjs.org/safe-stable-stringify/-/safe-stable-stringify-2.4.3.tgz",
|
||||||
|
"integrity": "sha512-e2bDA2WJT0wxseVd4lsDP4+3ONX6HpMXQa1ZhFQ7SU+GjvORCmShbCMltrtIDfkYhVHrOcPtj+KhmDBdPdZD1g=="
|
||||||
|
},
|
||||||
|
"stopwords-iso": {
|
||||||
|
"version": "1.1.0",
|
||||||
|
"resolved": "https://registry.npmjs.org/stopwords-iso/-/stopwords-iso-1.1.0.tgz",
|
||||||
|
"integrity": "sha512-I6GPS/E0zyieHehMRPQcqkiBMJKGgLta+1hREixhoLPqEA0AlVFiC43dl8uPpmkkeRdDMzYRWFWk5/l9x7nmNg=="
|
||||||
|
},
|
||||||
|
"sylvester": {
|
||||||
|
"version": "0.0.12",
|
||||||
|
"resolved": "https://registry.npmjs.org/sylvester/-/sylvester-0.0.12.tgz",
|
||||||
|
"integrity": "sha512-SzRP5LQ6Ts2G5NyAa/jg16s8e3R7rfdFjizy1zeoecYWw+nGL+YA1xZvW/+iJmidBGSdLkuvdwTYEyJEb+EiUw=="
|
||||||
|
},
|
||||||
|
"underscore": {
|
||||||
|
"version": "1.13.6",
|
||||||
|
"resolved": "https://registry.npmjs.org/underscore/-/underscore-1.13.6.tgz",
|
||||||
|
"integrity": "sha512-+A5Sja4HP1M08MaXya7p5LvjuM7K6q/2EaC0+iovj/wOcMsTzMvDFbasi/oSapiwOlt252IqsKqPjCl7huKS0A=="
|
||||||
|
},
|
||||||
|
"wordnet-db": {
|
||||||
|
"version": "3.1.14",
|
||||||
|
"resolved": "https://registry.npmjs.org/wordnet-db/-/wordnet-db-3.1.14.tgz",
|
||||||
|
"integrity": "sha512-zVyFsvE+mq9MCmwXUWHIcpfbrHHClZWZiVOzKSxNJruIcFn2RbY55zkhiAMMxM8zCVSmtNiViq8FsAZSFpMYag=="
|
||||||
|
}
|
||||||
|
}
|
||||||
}
|
}
|
||||||
|
|
|
@ -0,0 +1,5 @@
|
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|
{
|
||||||
|
"dependencies": {
|
||||||
|
"natural": "^6.10.4"
|
||||||
|
}
|
||||||
|
}
|
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