chore: Update search title in pt.js translation file

Details:
- Addressed various code errors and made necessary fixes.

feat: add column 'type' to the Reports Mtable to differentiate remote tickets from regular ones

Details:
- Added a new column named 'type' to the Reports Mtable to differentiate between remote tickets and regular ones.

backend/package.json

@@ -8,6 +8,7 @@
     "watch": "tsc -w",
     "start": "nodemon --expose-gc dist/server.js",
     "dev:server": "ts-node-dev --respawn --transpile-only --ignore node_modules src/server.ts",
+    "dev": "nodemon --exec npm run dev:server",
     "pretest": "NODE_ENV=test sequelize db:migrate && NODE_ENV=test sequelize db:seed:all",
     "test": "NODE_ENV=test jest",
     "posttest": "NODE_ENV=test sequelize db:migrate:undo:all"

backend/src/controllers/ReportController.ts

@@ -66,7 +66,7 @@ export const reportUserByDateStartDateEnd = async (
     endDate,
     pageNumber,
     createdOrUpdated,
-    queueId
+    queueId,
   });
 
   const queues = await Queue.findAll({ attributes: ["id", "name"] });
@@ -85,11 +85,12 @@ export const reportUserService = async (
   ) {
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
-  const { userId, startDate, endDate } = req.query as IndexQuery;
+  const { userId, startDate, endDate, userQueues} = req.query as IndexQuery;
 
   // let usersProfile = await ListUserParamiterService({ profile: 'user' })
   let usersProfile = await ListUserParamiterService({
     profiles: ["user", "supervisor"],
+    userQueues: userQueues ? userQueues : undefined,
     raw: true
   });
 
@@ -357,15 +358,18 @@ export const reportTicksCountByStatusChatEnds = async (
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
-  const { startDate, endDate } = req.query as IndexQuery;
+  const { startDate, endDate, userQueues } = req.query as IndexQuery;
 
   const dateToday = splitDateTime(
     new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
   );
+  
+  const queueIds = userQueues ?  userQueues.map(queue => parseInt(queue)) : [];
 
   const reportStatusChatEnd = await CountStatusChatEndService(
     startDate || dateToday.fullDate,
-    endDate || dateToday.fullDate
+    endDate || dateToday.fullDate,
+    queueIds
   );
 
   return res.status(200).json({ reportStatusChatEnd });

backend/src/controllers/TicketController.ts

@@ -409,9 +409,8 @@ export const show = async (req: Request, res: Response): Promise<Response> => {
 
 export const count = async (req: Request, res: Response): Promise<Response> => {
   // type indexQ = { status: string; date?: string; };
-  const { status, date } = req.query as IndexQuery;
+  const { status, date, queueIds } = req.query as IndexQuery;
-
+  const ticketCount = await CountTicketService(status, date, queueIds);
-  const ticketCount = await CountTicketService(status, date);
 
   return res.status(200).json(ticketCount);
 };

backend/src/controllers/UserController.ts

@@ -100,7 +100,7 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 // };
 
 export const all = async (req: Request, res: Response): Promise<Response> => {
-  let { userId, profile }: any = req.query as IndexQuery;
+  let { userId, profile, transferToOtherQueues }: any = req.query as IndexQuery;
 
   console.log(
     "userId: ",
@@ -111,7 +111,7 @@ export const all = async (req: Request, res: Response): Promise<Response> => {
     getSettingValue("queueTransferByWhatsappScope")?.value
   );
 
-  if (getSettingValue("queueTransferByWhatsappScope")?.value == "enabled") {
+  if (getSettingValue("queueTransferByWhatsappScope")?.value == "enabled" && !transferToOtherQueues) {
     if (!userId) return res.json({ users: [], queues: [] });
 
     const obj = await ListUserByWhatsappQueuesService(
@@ -145,7 +145,8 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     profile,
     positionCompany,
     positionId,
-    queueIds
+    queueIds,
+    transferToOtherQueues
   } = req.body;
 
   console.log("===========> req.url: ", req.url);
@@ -172,7 +173,8 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     positionCompany,
     positionId,
     profile,
-    queueIds
+    queueIds,
+    transferToOtherQueues
   });
 
   if (user) {

backend/src/database/migrations/20240425190416-add-transfer-to-other-queues-to-users.ts

@@ -0,0 +1,15 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Users", "transferToOtherQueues", {
+      type: DataTypes.BOOLEAN,
+      allowNull: false,
+      defaultValue: false
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Users", "transferToOtherQueues");
+  }
+};

backend/src/database/seeds/20240416141716-add-enable-block-audio-video-media-settings.ts

@@ -0,0 +1,22 @@
+import { QueryInterface } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkInsert(
+      "Settings",
+      [
+        {
+          key: "blockAudioVideoMedia",
+          value: "disabled",
+          createdAt: new Date(),
+          updatedAt: new Date()
+        }
+      ],
+      {}
+    );
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkDelete("Settings", {});
+  }
+};

backend/src/database/seeds/20240417151300-add-enable-waiting-time-tickets-settings.ts

@@ -0,0 +1,22 @@
+import { QueryInterface } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkInsert(
+      "Settings",
+      [
+        {
+          key: "waitingTimeTickets",
+          value: "disabled",
+          createdAt: new Date(),
+          updatedAt: new Date()
+        }
+      ],
+      {}
+    );
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkDelete("Settings", {});
+  }
+};

backend/src/database/seeds/20240417185331-add-enable-notification-transfer-queue.ts

@@ -0,0 +1,22 @@
+import { QueryInterface } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkInsert(
+      "Settings",
+      [
+        {
+          key: "notificationTransferQueue",
+          value: "disabled",
+          createdAt: new Date(),
+          updatedAt: new Date()
+        }
+      ],
+      {}
+    );
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.bulkDelete("Settings", {});
+  }
+};

backend/src/models/User.ts

@@ -51,6 +51,9 @@ class User extends Model<User> {
   @Column
   secondaryId: string;
 
+  @Column
+  transferToOtherQueues: boolean;
+
   @Default("admin")
   @Column
   profile: string;

backend/src/services/StatusChatEndService/CountStatusChatEndService.ts

@@ -11,15 +11,29 @@ const { QueryTypes } = require("sequelize");
 
 const CountStatusChatEndService = async (
   startDate: string,
-  endDate: string
+  endDate: string,
+  queueIds?: number[]
 ) => { 
+   let countStatusChatEnd: any
 
-  const countStatusChatEnd: any = await sequelize.query(
+   if(queueIds && queueIds.length > 0){
+      countStatusChatEnd = await sequelize.query(
+          `select t.id, s.name, count(t.id) as count from Tickets t join StatusChatEnds s on 
+          t.statusChatEndId = s.id and DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
+          AND t.queueId IN (${queueIds})
+          group by s.id;`,
+          { type: QueryTypes.SELECT }
+        );
+   }
+   else{
+      countStatusChatEnd = await sequelize.query(
     `select t.id, s.name, count(t.id) as count from Tickets t join StatusChatEnds s on 
-t.statusChatEndId = s.id and DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
+      t.statusChatEndId = s.id and DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
-group by s.id;`,
+      group by s.id;`,
-    { type: QueryTypes.SELECT }
+          { type: QueryTypes.SELECT }
-  );
+        );
+   }
+  
 
   return countStatusChatEnd;
 };

backend/src/services/TicketServices/CountTicketService.ts

@@ -9,7 +9,7 @@ import ptBR from 'date-fns/locale/pt-BR';
 import { splitDateTime } from "../../helpers/SplitDateTime";
 const dateToday = splitDateTime(new Date(format(new Date(), 'yyyy-MM-dd HH:mm:ss', { locale: ptBR })))
 
-const CountTicketService = async (status: string, date?: string): Promise<any> => {
+const CountTicketService = async (status: string, date?: string, queueIds?: string): Promise<any> => {
 
     let where_clause = {}
 
@@ -30,8 +30,8 @@ const CountTicketService = async (status: string, date?: string): Promise<any> =
         // }
     } 
     
-
+    if(queueIds) where_clause = { ...where_clause, status: status, queueId: { [Op.or]: [queueIds, null] } };
-    where_clause = { ...where_clause, status: status }  
+    else where_clause = { ...where_clause, status: status};
 
     const ticket = await Ticket.findAll({
         where: where_clause, 

backend/src/services/TicketServices/ListTicketsService.ts

@@ -257,7 +257,8 @@ const ListTicketsService = async ({
     whereCondition = {
       createdAt: {
         [Op.between]: [+startOfDay(parseISO(date)), +endOfDay(parseISO(date))]
-      }
+      },
+      queueId: { [Op.or]: [queueIds, null] },
     };
   }
 

backend/src/services/TicketServices/ShowTicketReport.ts

@@ -98,6 +98,7 @@ const ShowTicketReport = async ({
       "id",
       "status",
       "statusChatEnd",
+      "isRemote",
       [
         Sequelize.fn(
           "DATE_FORMAT",

backend/src/services/UserServices/CreateUserService.ts

@@ -14,6 +14,7 @@ interface Request {
   queueIds?: number[];
   profile?: string;
   ignoreThrow?: boolean;
+  transferToOtherQueues?: boolean;
 }
 
 interface Response {
@@ -23,6 +24,7 @@ interface Response {
   positionId: string;
   id: number;
   profile: string;
+  transferToOtherQueues: boolean;
 }
 
 const CreateUserService = async ({
@@ -33,7 +35,8 @@ const CreateUserService = async ({
   positionId,
   queueIds = [],
   profile = "master",
-  ignoreThrow = false
+  ignoreThrow = false,
+  transferToOtherQueues
 }: Request): Promise<Response | any> => {
   try {
     const schema = Yup.object().shape({
@@ -84,7 +87,8 @@ const CreateUserService = async ({
         name,
         positionCompany,
         positionId: !positionId ? null : positionId,
-        profile
+        profile,
+        transferToOtherQueues: transferToOtherQueues? transferToOtherQueues : false
       },
       { include: ["queues"] }
     );

backend/src/services/UserServices/ListUserParamiterService.ts

@@ -10,6 +10,7 @@ interface Request {
   profiles?: Array<string>;
   raw?: boolean;
   userIds?: string | number;
+  userQueues?: string[];
 }
 
 const ListUser = async ({
@@ -17,10 +18,31 @@ const ListUser = async ({
   userId,
   raw,
   userIds,
-  profiles
+  profiles,
+  userQueues: userQueuesToNumber
 }: Request): Promise<User[]> => {
   let where_clause = {};
+  let userIdInQueues: number[] = [];
+  
+  if(userQueuesToNumber !== undefined){
+    let userQueues = userQueuesToNumber.map(id => parseInt(id));
+    const userQueuesFiltered = await UserQueue.findAll({
+      where: { queueId: { [Op.or]: [userQueues, null] } },
+      order: [
+        ['userId', 'ASC']
+      ],
+      raw: true
+    });
+    if(userQueuesFiltered) for(let queueId of userQueues){
+      for(let userQueue of userQueuesFiltered){
+        if(queueId == userQueue.queueId){
+          const isAlready = userIdInQueues.indexOf(userQueue.userId);
 
+          if(isAlready === -1) userIdInQueues.push(userQueue.userId);
+        }
+      }
+    }
+  }
   if (userId && profile) {
     where_clause = {
       [Op.and]: [{ userId: userId }, { profile: profile }]
@@ -37,16 +59,23 @@ const ListUser = async ({
     where_clause = {
       id: { [Op.in]: userIds }
     };
-  } else if (profiles) {
+  }
+  else if (profiles && userIdInQueues.length > 0) {
     where_clause = {
-      profile: { [Op.in]: profiles }
+      profile: { [Op.in]: profiles },
+      id: {[Op.in]: userIdInQueues}
+    };
+  }
+  else if (profiles) {
+    where_clause = {
+      profile: { [Op.in]: profiles }, 
     };
   }
 
   const users = await User.findAll({
     where: where_clause,
     raw,
-    attributes: ["id", "name", "email", "positionCompany"],
+    attributes: ["id", "name", "email", "positionCompany", "transferToOtherQueues"],
 
     include: [
       { model: Queue, as: "queues", attributes: ["id", "name", "color"] }

backend/src/services/UserServices/ListUsersService.ts

@@ -66,7 +66,8 @@ const ListUsersService = async ({
       "email",
       "positionCompany",
       "profile",
-      "createdAt"
+      "createdAt",
+      "transferToOtherQueues"
     ],
     limit,
     offset,

backend/src/services/UserServices/ShowUserService.ts

@@ -12,7 +12,8 @@ const ShowUserService = async (id: string | number): Promise<User> => {
       "profile",
       "positionCompany",
       "positionId",
-      "tokenVersion"
+      "tokenVersion",
+      "transferToOtherQueues"
     ],
     include: [
       { model: Queue, as: "queues", attributes: ["id", "name", "color"] },

backend/src/services/UserServices/UpdateUserService.ts

@@ -12,6 +12,7 @@ interface UserData {
   positionId?: string;
   profile?: string;
   queueIds?: number[];
+  transferToOtherQueues?: boolean;
 }
 
 interface Request {
@@ -75,7 +76,8 @@ const UpdateUserService = async ({
       name,
       positionCompany,
       positionId,
-      queueIds = []
+      queueIds = [],
+      transferToOtherQueues
     } = userData;
 
     try {
@@ -90,7 +92,8 @@ const UpdateUserService = async ({
       profile,
       positionCompany,
       positionId: !positionId ? null : positionId,
-      name
+      name,
+      transferToOtherQueues
     });
 
     await user.$set("queues", queueIds);
@@ -117,7 +120,8 @@ const UpdateUserService = async ({
       profile: _user.profile,
       queues: _user.queues,
       positionId: _user?.positionId,
-      position: _user.position
+      position: _user.position,
+      transferToOtherQueues: _user.transferToOtherQueues
     };
 
     return serializedUser;

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -170,7 +170,7 @@ const verifyMediaMessage = async (
   if (!media) {
     throw new Error("ERR_WAPP_DOWNLOAD_MEDIA");
   }
-
+  let mediaAuthorized = true;
   let messageData = {
     id: msg.id.id,
     ticketId: ticket.id,
@@ -184,7 +184,9 @@ const verifyMediaMessage = async (
     phoneNumberId: msg?.phoneNumberId,
     fromAgent: false
   };
-
+  if(messageData.mediaType === 'video' || messageData.mediaType === 'audio' && getSettingValue('blockAudioVideoMedia')?.value === 'enabled'){
+    mediaAuthorized = false;
+  }
   if (msg?.fromMe) {
     messageData = { ...messageData, fromAgent: true };
   }
@@ -199,23 +201,36 @@ const verifyMediaMessage = async (
         body: media.filename
       };
     }
-
+    if(mediaAuthorized){
-    try {
+      try {
-      await writeFileAsync(
+        await writeFileAsync(
-        join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
+          join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
-        media.data,
+          media.data,
-        "base64"
+          "base64"
-      );
+          );
-    } catch (err) {
+        } catch (err) {
-      Sentry.captureException(err);
+          Sentry.captureException(err);
-      logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
+          logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
+        }
     }
   }
-
+  if(mediaAuthorized){
-  await ticket.update({ lastMessage: msg.body || media.filename });
+    await ticket.update({ lastMessage: msg.body || media.filename });
-  const newMessage = await CreateMessageService({ messageData });
+    const newMessage = await CreateMessageService({ messageData });
-
+    return newMessage;
-  return newMessage;
+  }else{
+    if (ticket.status !== "queueChoice") { 
+    botSendMessage(
+      ticket,
+      `Atenção! Mensagem ignorada, tipo de mídia não suportado.`
+      );
+    }
+      messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
+      messageData.mediaUrl = '';
+      await ticket.update({ lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`});
+      const newMessage = await CreateMessageService({ messageData });
+      console.log(`--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`)
+  }
 };
 
 // const verifyMediaMessage = async (
@@ -413,13 +428,15 @@ const verifyQueue = async (
     }
 
     let body = "";
-
+    const io = getIO();
     if (botOptions.length > 0) {
       body = `\u200e${choosenQueue.greetingMessage}\n\n${botOptions}\n${final_message.msg}`;
     } else {
       body = `\u200e${choosenQueue.greetingMessage}`;
     }
 
+    io.emit('notifyPeding', {data: {ticket, queue: choosenQueue}});
+
     sendWhatsAppMessageSocket(ticket, body);
   } else {
     //test del transfere o  atendimento se entrar na ura infinita

frontend/src/components/MessagesList/index.js

@@ -34,7 +34,7 @@ import whatsBackground from "../../assets/wa-background.png"
 
 import api from "../../services/api"
 import toastError from "../../errors/toastError"
-import { CountTicketMsgProvider, countTicketMsgContext } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
+import {  countTicketMsgContext } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
 
 const useStyles = makeStyles((theme) => ({
   messagesListWrapper: {

frontend/src/components/NotificationsPopOver/index.js

@@ -20,6 +20,9 @@ import useTickets from "../../hooks/useTickets"
 import alertSound from "../../assets/sound.mp3"
 import { AuthContext } from "../../context/Auth/AuthContext"
 
+import api from "../../services/api";
+import toastError from "../../errors/toastError";
+
 const useStyles = makeStyles(theme => ({
 	tabContainer: {
 		overflowY: "auto",
@@ -83,7 +86,7 @@ const NotificationsPopOver = () => {
 	const historyRef = useRef(history)
 
 	const { handleLogout } = useContext(AuthContext)
-
+	const [settings, setSettings] = useState([]);
 	// const [lastRef] = useState(+history.location.pathname.split("/")[2])
 
 
@@ -110,7 +113,22 @@ const NotificationsPopOver = () => {
 		ticketIdRef.current = ticketIdUrl
 	}, [ticketIdUrl])
 
+	useEffect(() => {
+		const fetchSession = async () => {
+		  try {
+			const { data } = await api.get('/settings')
+			setSettings(data.settings)
+		  } catch (err) {
+			toastError(err)
+		  }
+		}
+		fetchSession()
+	  }, [])
 
+	  const getSettingValue = (key) => {
+		const { value } = settings.find((s) => s.key === key)
+		return value
+	  }
 
 	useEffect(() => {
 
@@ -255,49 +273,80 @@ const NotificationsPopOver = () => {
 
 				if (shouldNotNotificate) return
 
-
-
 				handleNotifications(data)
 			}
 		})
 
+		socket.on('notifyPeding', data =>{
+			if(settings?.length > 0 && getSettingValue('notificationTransferQueue') === 'enabled') handleNotifications("", data);
+		});
+
 		return () => {
 			socket.disconnect()
 		}
-	}, [user])
+	}, [user, settings])
 
-	const handleNotifications = data => {
+    const handleNotifications = (data, notify) => {
-		const { message, contact, ticket } = data
+		let isQueue = false;
+		if(!notify){
+			const { message, contact, ticket } = data
 
-		const options = {
+			const options = {
-			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
+				body: `${message.body} - ${format(new Date(), "HH:mm")}`,
-			icon: contact.profilePicUrl,
+				icon: contact.profilePicUrl,
-			tag: ticket.id,
+				tag: ticket.id,
-			renotify: true,
+				renotify: true,
-		}
-
-		const notification = new Notification(
-			`${i18n.t("tickets.notification.message")} ${contact.name}`,
-			options
-		)
-
-		notification.onclick = e => {
-			e.preventDefault()
-			window.focus()
-			historyRef.current.push(`/tickets/${ticket.id}`)
-		}
-
-		setDesktopNotifications(prevState => {
-			const notfiticationIndex = prevState.findIndex(
-				n => n.tag === notification.tag
-			)
-			if (notfiticationIndex !== -1) {
-				prevState[notfiticationIndex] = notification
-				return [...prevState]
 			}
-			return [notification, ...prevState]
-		})
 
+			const notification = new Notification(
+				`${i18n.t("tickets.notification.message")} ${contact.name}`,
+				options
+				)
+				
+				notification.onclick = e => {
+					e.preventDefault()
+				window.focus()
+				historyRef.current.push(`/tickets/${ticket.id}`)
+			}
+			
+			setDesktopNotifications(prevState => {
+				const notfiticationIndex = prevState.findIndex(
+					n => n.tag === notification.tag
+				)
+				if (notfiticationIndex !== -1) {
+					prevState[notfiticationIndex] = notification
+					return [...prevState]
+				}
+				return [notification, ...prevState]
+			})
+		}else{
+			user.queues.forEach(queue =>{
+				if(queue.id === notify.data?.queue?.id){
+					isQueue = true;
+				}
+			})
+			if(!isQueue){
+				return;
+			}else {
+				const notification = new Notification(`${i18n.t("tickets.notification.messagePeding")} ${notify.data?.queue?.name}`);
+				notification.onclick = e => {
+					e.preventDefault()
+					window.focus()
+					historyRef.current.push(`/tickets`)
+				}
+
+				setDesktopNotifications(prevState => {
+					const notfiticationIndex = prevState.findIndex(
+						n => n.tag === notification.tag
+					)
+					if (notfiticationIndex !== -1) {
+						prevState[notfiticationIndex] = notification
+						return [...prevState]
+					}
+					return [notification, ...prevState]
+				})
+			}
+		}		
 		soundAlertRef.current()
 	}
 

frontend/src/components/Report/SelectField/index.js

@@ -10,11 +10,19 @@ const SelectTextFields = (props) => {
   if (!props.textBoxFieldSelected) {
     props.currencies.push({ 'value': 0, 'label': '' })
   }
+
+  if(props.textBoxFieldSelected === 'All'){
+    const already = props.currencies.findIndex(obj => obj.value === 'All');
+    if (already === -1) {
+    props.currencies.push({ 'value': 'All', 'label': 'All' })
+    }
+  }
+
   useEffect(() => {
 
     props.func(currency)
 
-  }, [currency, props])
+  }, [currency, props.textBoxFieldSelected])
 
   const handleChange = (event) => {
 

frontend/src/components/TicketsList/index.js

@@ -16,6 +16,7 @@ import { AuthContext } from "../../context/Auth/AuthContext"
 
 import { SearchTicketContext } from "../../context/SearchTicket/SearchTicket"
 import { Divider } from "@material-ui/core"
+import { ticketsContext } from "../../context/TicketsProvider/TicketsProvider"
 
 const useStyles = makeStyles(theme => ({
 	ticketsListWrapper: {
@@ -193,6 +194,8 @@ const TicketsList = (props) => {
 	useEffect(() => {
 		setSettings(setting)
 	}, [setting])
+	const { setTickets } = useContext(ticketsContext)
+
 
 	useEffect(() => {
 
@@ -346,6 +349,12 @@ const TicketsList = (props) => {
 		if (typeof updateCount === "function") {
 			updateCount(ticketsList.length)
 		}
+		if (ticketsList && status === "pending"){
+			setTickets(ticketsList)
+		}
+		// else{
+		// 	setTickets([])
+		// }
 		// eslint-disable-next-line react-hooks/exhaustive-deps
 	}, [ticketsList])
 

frontend/src/components/TicketsManager/index.js

@@ -1,38 +1,45 @@
-import React, { useContext, useEffect, useRef, useState } from "react";
+import React, { useContext, useEffect, useRef, useState } from "react"
 
-import { makeStyles } from "@material-ui/core/styles";
+import { makeStyles } from "@material-ui/core/styles"
-import { IconButton } from "@mui/material";
+import { IconButton } from "@mui/material"
-import Paper from "@material-ui/core/Paper";
+import Paper from "@material-ui/core/Paper"
-import InputBase from "@material-ui/core/InputBase";
+import InputBase from "@material-ui/core/InputBase"
-import Tabs from "@material-ui/core/Tabs";
+import Tabs from "@material-ui/core/Tabs"
-import Tab from "@material-ui/core/Tab";
+import Tab from "@material-ui/core/Tab"
-import Badge from "@material-ui/core/Badge";
+import Badge from "@material-ui/core/Badge"
 
-import Tooltip from "@material-ui/core/Tooltip";
+import Tooltip from "@material-ui/core/Tooltip"
 
 
-import SearchIcon from "@material-ui/icons/Search";
+import SearchIcon from "@material-ui/icons/Search"
-import MoveToInboxIcon from "@material-ui/icons/MoveToInbox";
+import MoveToInboxIcon from "@material-ui/icons/MoveToInbox"
-import CheckBoxIcon from "@material-ui/icons/CheckBox";
+import CheckBoxIcon from "@material-ui/icons/CheckBox"
-import MenuIcon from "@material-ui/icons/Menu";
+import MenuIcon from "@material-ui/icons/Menu"
-import FindInPageIcon from '@material-ui/icons/FindInPage';
+import FindInPageIcon from '@material-ui/icons/FindInPage'
 
-import FormControlLabel from "@material-ui/core/FormControlLabel";
+import FormControlLabel from "@material-ui/core/FormControlLabel"
-import Switch from "@material-ui/core/Switch";
+import Switch from "@material-ui/core/Switch"
+import openSocket from "socket.io-client"
 
-import NewTicketModal from "../NewTicketModal";
+import NewTicketModal from "../NewTicketModal"
-import TicketsList from "../TicketsList";
+import TicketsList from "../TicketsList"
-import TabPanel from "../TabPanel";
+import TabPanel from "../TabPanel"
 
-import { i18n } from "../../translate/i18n";
+import { i18n } from "../../translate/i18n"
-import { AuthContext } from "../../context/Auth/AuthContext";
+import { AuthContext } from "../../context/Auth/AuthContext"
-import { Can } from "../Can";
+import { Can } from "../Can"
-import TicketsQueueSelect from "../TicketsQueueSelect";
+import TicketsQueueSelect from "../TicketsQueueSelect"
-import { Button } from "@material-ui/core";
+import { Button } from "@material-ui/core"
 
-import { TabTicketContext } from "../../context/TabTicketHeaderOption/TabTicketHeaderOption";
+import { TabTicketContext } from "../../context/TabTicketHeaderOption/TabTicketHeaderOption"
+
+import { SearchTicketContext } from "../../context/SearchTicket/SearchTicket"
+import useTickets from "../../hooks/useTickets"
+import api from "../../services/api"
+import toastError from "../../errors/toastError"
+
+import { ticketsContext } from "../../context/TicketsProvider/TicketsProvider"
 
-import { SearchTicketContext } from "../../context/SearchTicket/SearchTicket";
 
 const useStyles = makeStyles((theme) => ({
   ticketsWrapper: {
@@ -124,59 +131,106 @@ const useStyles = makeStyles((theme) => ({
   hide: {
     display: "none !important",
   },
-}));
+}))
 
 const DEFAULT_SEARCH_PARAM = { searchParam: "", searchParamContent: "" }
 
 const TicketsManager = () => {
 
-  const { tabOption, setTabOption } = useContext(TabTicketContext);
+  const { tabOption, setTabOption } = useContext(TabTicketContext)
 
   const { setSearchTicket } = useContext(SearchTicketContext)
 
-  const classes = useStyles();
+  const classes = useStyles()
 
-  const [searchParam, setSearchParam] = useState(DEFAULT_SEARCH_PARAM);
+  const [searchParam, setSearchParam] = useState(DEFAULT_SEARCH_PARAM)
-  const [tab, setTab] = useState("open");
+  const [tab, setTab] = useState("open")
-  const [tabOpen, setTabOpen] = useState("open");
+  const [tabOpen, setTabOpen] = useState("open")
-  const [newTicketModalOpen, setNewTicketModalOpen] = useState(false);
+  const [newTicketModalOpen, setNewTicketModalOpen] = useState(false)
-  const [showAllTickets, setShowAllTickets] = useState(false);
+  const [showAllTickets, setShowAllTickets] = useState(false)
-  const { user } = useContext(AuthContext);
+  const { user, setting, getSettingValue } = useContext(AuthContext)
 
-  const [openCount, setOpenCount] = useState(0);
+  const [openCount, setOpenCount] = useState(0)
-  const [pendingCount, setPendingCount] = useState(0);
+  const [pendingCount, setPendingCount] = useState(0)
 
-  const userQueueIds = user.queues.map((q) => q.id);
+  const userQueueIds = user.queues.map((q) => q.id)
-  const [selectedQueueIds, setSelectedQueueIds] = useState(userQueueIds || []);
+  const [selectedQueueIds, setSelectedQueueIds] = useState(userQueueIds || [])
 
   const [showContentSearch, setShowContentSearch] = useState(false)
-  const searchInputRef = useRef();
+  const searchInputRef = useRef()
-  const searchContentInputRef = useRef();
+  const searchContentInputRef = useRef()
-  const [inputSearch, setInputSearch] = useState('');
+  const [inputSearch, setInputSearch] = useState('')
   const [inputContentSearch, setInputContentSearch] = useState("")
 
   const [openTooltipSearch, setOpenTooltipSearch] = useState(false)
 
-  let searchTimeout;
+  const [waitingTime, setWaitingTime] = useState('00:00')
-  let searchContentTimeout;
+  // const [tickets, setTickets] = useState([]);
+  const [settings, setSettings] = useState([])
+
+  let searchTimeout
+  let searchContentTimeout
+
+  const { tickets, } = useContext(ticketsContext)
 
   useEffect(() => {
-    if (user.profile.toUpperCase() === "ADMIN" || 
+    setSettings(setting)
-    user.profile.toUpperCase() === "SUPERVISOR" || 
+  }, [setting])
-    user.profile.toUpperCase() === "MASTER") {
+
-      setShowAllTickets(true);
+  useEffect(() => {
+    if (user.profile.toUpperCase() === "ADMIN" ||
+      user.profile.toUpperCase() === "SUPERVISOR" ||
+      user.profile.toUpperCase() === "MASTER") {
+      setShowAllTickets(true)
     }
     // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, []);
+  }, [])
 
   useEffect(() => {
     if (tab === "search") {
-      searchInputRef.current.focus();
+      searchInputRef.current.focus()
     }
 
     setTabOption(tab)
 
-  }, [tab, setTabOption]);
+  }, [tab, setTabOption]) 
+
+  useEffect(() => {
+
+    if (settings?.length > 0 && getSettingValue('waitingTimeTickets') !== 'enabled') return
+
+    const calculateAverageTime = () => { 
+      if (tickets.length > 0) {
+        const now = new Date()
+        const differenceTime = tickets?.map(ticket => {
+          const createdAt = new Date(ticket.createdAt)
+          const difference = now - createdAt
+          return difference
+        })
+        const sumDifferences = differenceTime.reduce((total, difference) => total + difference, 0)
+        const averageTimeMilliseconds = sumDifferences / tickets?.length
+        let hours = Math.floor(averageTimeMilliseconds / 3600000)
+        const minutes = Math.floor((averageTimeMilliseconds % 3600000) / 60000)
+
+        let days = hours >= 24 ? parseInt(hours / 24) : ''
+
+        if (days != '') hours = hours - (24 * days)
+
+        const averageTimeFormated = `${days != '' ? `${days}d ` : days}${hours.toString().padStart(2, '0')}h${minutes.toString().padStart(2, '0')}`
+
+        return averageTimeFormated
+      } else return '00:00'
+    }
+
+    setWaitingTime(calculateAverageTime()) 
+
+    const intervalId = setInterval(() => {
+      setWaitingTime(calculateAverageTime()) 
+    }, 10000)
+
+    return () => clearInterval(intervalId)
+
+  }, [tickets])
 
   useEffect(() => {
 
@@ -184,7 +238,7 @@ const TicketsManager = () => {
 
     // setSearchParam(prev => ({ ...prev, searchParamContent: "" })) 
 
-    if (!inputContentSearch) return 
+    if (!inputContentSearch) return
 
     if (!searchContentTimeout) return
 
@@ -194,29 +248,29 @@ const TicketsManager = () => {
 
     // }, 500);
 
-    clearTimeout(searchContentTimeout);
+    clearTimeout(searchContentTimeout)
 
-    setSearchParam(prev => ({ ...prev, searchParamContent: "" })) 
+    setSearchParam(prev => ({ ...prev, searchParamContent: "" }))
 
 
-  }, [inputContentSearch, searchContentTimeout]);
+  }, [inputContentSearch, searchContentTimeout])
 
   useEffect(() => {
 
-
+    //console.log(selectedQueueIds);
     if (tabOption === 'open') {
 
       setTabOption('')
-      setSearchParam(DEFAULT_SEARCH_PARAM);
+      setSearchParam(DEFAULT_SEARCH_PARAM)
-      setInputSearch('');
+      setInputSearch('')
       setInputContentSearch('')
-      setTab("open");
+      setTab("open")
-      return;
+      return
     }
 
   }, [tabOption, setTabOption])
 
- 
+
   const removeExtraSpace = (str) => {
 
     str = str.replace(/^\s+/g, '')
@@ -231,14 +285,14 @@ const TicketsManager = () => {
 
     setSearchTicket(searchParam.searchParam)
 
-    clearTimeout(searchTimeout);
+    clearTimeout(searchTimeout)
 
     if (searchedTerm === "") {
       setSearchParam(prev => ({ ...prev, searchParam: searchedTerm }))
       setInputSearch(searchedTerm)
       setShowContentSearch(false)
-      setTab("open");
+      setTab("open")
-      return;
+      return
     }
 
     if (searchedTerm.length < 4) {
@@ -249,22 +303,22 @@ const TicketsManager = () => {
 
     searchTimeout = setTimeout(() => {
 
-      setSearchParam(prev => ({ ...prev, searchParam: searchedTerm }));
+      setSearchParam(prev => ({ ...prev, searchParam: searchedTerm }))
 
-    }, 500);
+    }, 500)
-  };
+  }
 
   const handleContentSearch = e => {
 
     let searchedContentText = removeExtraSpace(e.target.value.toLowerCase())
 
-    setInputContentSearch(searchedContentText) 
+    setInputContentSearch(searchedContentText)
-     
+
     searchContentTimeout = setTimeout(() => {
 
-      setSearchParam(prev => ({ ...prev, searchParamContent: searchedContentText }));
+      setSearchParam(prev => ({ ...prev, searchParamContent: searchedContentText }))
 
-    }, 500);
+    }, 500)
 
   }
 
@@ -282,18 +336,18 @@ const TicketsManager = () => {
   }
 
   const handleChangeTab = (e, newValue) => {
-    setTab(newValue);
+    setTab(newValue)
-  };
+  }
 
   const handleChangeTabOpen = (e, newValue) => {
-    setTabOpen(newValue);
+    setTabOpen(newValue)
-  };
+  }
 
   const applyPanelStyle = (status) => {
     if (tabOpen !== status) {
-      return { width: 0, height: 0 };
+      return { width: 0, height: 0 }
     }
-  };
+  }
 
   return (
     <Paper elevation={0} variant="outlined" className={classes.ticketsWrapper}>
@@ -448,7 +502,25 @@ const TicketsManager = () => {
               </Badge>
             }
             value={"pending"}
-          />
+          />{
+            (settings?.length > 0 && getSettingValue('waitingTimeTickets') === 'enabled') &&
+
+            <Tooltip
+              arrow
+              placement="right"
+              title={"Tempo de espera aguardando"}
+            >
+              <span style={{ display: 'flex', alignItems: 'center', flexDirection: 'column', justifyContent: 'flex-start', marginRight: '20px', marginTop: '10px' }}>
+                {/* <label style={{ color: 'red', fontWeight: 'bold', padding: '.1rem', fontSize: '8px', textAlign: 'center', margin: '0' }}>
+                <i>ESPERA</i>
+              </label> */}
+                <label style={{ color: 'gray', fontWeight: 'bold', padding: '5px'/*, textDecoration: 'underline'*/, fontSize: '13px' }}>
+                  {waitingTime}
+                </label>
+              </span>
+            </Tooltip>
+
+          }
         </Tabs>
         <Paper className={classes.ticketsWrapper}>
           <TicketsList
@@ -486,7 +558,7 @@ const TicketsManager = () => {
 
       </TabPanel>
     </Paper>
-  );
+  )
-};
+}
 
-export default TicketsManager;
+export default TicketsManager

frontend/src/components/TransferTicketModal/index.js

@@ -97,7 +97,7 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 		}
 		else {
 
-			if (settings?.find(e => e?.key === 'queueTransferByWhatsappScope')?.value === 'enabled') {
+			if (settings?.find(e => e?.key === 'queueTransferByWhatsappScope')?.value === 'enabled' && !user.transferToOtherQueues) {
 				setQueues(_queues)
 			}
 			else {
@@ -190,7 +190,7 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 				try {
 
 
-					if (settings?.find(e => e?.key === 'queueTransferByWhatsappScope')?.value === 'enabled') {
+					if (settings?.find(e => e?.key === 'queueTransferByWhatsappScope')?.value === 'enabled' && !user.transferToOtherQueues) {
 						const { data } = await api.get(`/users/all`, {
 							params: { userId: user.id },
 						})
@@ -202,7 +202,7 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 					else {
 
 						const { data } = await api.get(`/users/all`, {
-							params: { profile: 'user' },
+							params: { profile: 'user', transferToOtherQueues: user.transferToOtherQueues },
 						})
 
 						setUsers(data.users)

frontend/src/components/UserModal/index.js

@@ -32,6 +32,7 @@ import toastError from "../../errors/toastError"
 import QueueSelect from "../QueueSelect"
 import { AuthContext } from "../../context/Auth/AuthContext"
 import { Can } from "../Can"
+import Switch from '@mui/material/Switch'
 
 const useStyles = makeStyles(theme => ({
 	root: {
@@ -95,6 +96,7 @@ const UserModal = ({ open, onClose, userId, }) => {
 	const [showPassword, setShowPassword] = useState(false)
 	const [positions, setPositions] = useState([])
 	const [selectedPosition, setSelectedPosition] = useState('')
+	const [checked, setChecked] = useState(false)
 
 	useEffect(() => {
 		const fetchUser = async () => {
@@ -112,6 +114,9 @@ const UserModal = ({ open, onClose, userId, }) => {
 					setSelectedPosition(data.positionId)
 				else
 					setSelectedPosition('')
+
+				
+				if(data.transferToOtherQueues) setChecked(data.transferToOtherQueues);
 			} catch (err) {
 				toastError(err)
 			}
@@ -136,10 +141,15 @@ const UserModal = ({ open, onClose, userId, }) => {
 	const handleClose = () => {
 		onClose()
 		setUser(initialState)
+		setChecked(false);
+	}
+
+	const handleChange = (event) => {
+		setChecked(event.target.checked)
 	}
 
 	const handleSaveUser = async values => {
-		const userData = { ...values, queueIds: selectedQueueIds, positionId: selectedPosition }
+		const userData = { ...values, queueIds: selectedQueueIds, positionId: selectedPosition, transferToOtherQueues: checked}
 		try {
 			if (userId) {
 
@@ -252,7 +262,7 @@ const UserModal = ({ open, onClose, userId, }) => {
 									fullWidth
 								/>
 								<div className={classes.multFieldLine}>
-									<Field
+									{/* <Field
 										as={TextField}
 										label="Cargo"
 										name="positionCompany"
@@ -261,7 +271,17 @@ const UserModal = ({ open, onClose, userId, }) => {
 										variant="outlined"
 										margin="dense"
 										fullWidth
-									/>
+									/> */}
+									<label style={{display: 'flex', alignItems:'center'}}>
+										Transferir para outras filas
+										<Switch
+										name= 'transferToOtherQueues'
+										checked={checked}
+										onChange={handleChange}
+										inputProps={{ 'aria-label': 'controlled' }}
+										/>
+									</label>
+									
 									<FormControl
 										variant="outlined"
 										className={classes.formControl}

frontend/src/context/TicketsProvider/TicketsProvider.js

@@ -0,0 +1,17 @@
+import React, { useState, createContext } from "react"
+
+const ticketsContext = createContext()
+
+
+const TicketsProvider = ({ children }) => {
+
+    const [tickets, setTickets] = useState(0)
+
+    return (
+        <ticketsContext.Provider value={{ tickets, setTickets }}>
+            {children}
+        </ticketsContext.Provider>
+    )
+}
+
+export { ticketsContext, TicketsProvider }

frontend/src/pages/Dashboard/Chart.js

@@ -20,9 +20,10 @@ const Chart = (props) => {
 	const theme = useTheme();
 
 	const date = useRef(new Date().toISOString());
-	let { tickets } = useTickets({ date: date.current, unlimited: "current" });  
+	const queueIds = JSON.stringify( props.selectedQueue) || {};
+	let {tickets} = useTickets({ date: date.current, unlimited: "current", queueIds });
 
-	const [chartData, setChartData] = useState([
+	const modelChar = [
 		{ time: "08:00", amount: 0 },
 		{ time: "09:00", amount: 0 },
 		{ time: "10:00", amount: 0 },
@@ -35,11 +36,12 @@ const Chart = (props) => {
 		{ time: "17:00", amount: 0 },
 		{ time: "18:00", amount: 0 },
 		{ time: "19:00", amount: 0 },
-	]);
+	]
+	const [chartData, setChartData] = useState(modelChar);
 
 	useEffect(() => {
 		setChartData(prevState => {
-			let aux = [...prevState];
+			let aux = modelChar;
 
 			aux.forEach(a => {
 				tickets.forEach(ticket => { format(startOfHour(parseISO(ticket.createdAt)), "HH:mm") === a.time && a.amount++; });

frontend/src/pages/Dashboard/index.js

@@ -1,4 +1,4 @@
-import React, { useContext, useReducer, useEffect, useState } from "react"
+import React, { useContext, useReducer, useEffect, useState, useCallback } from "react"
 
 import { addHours, addMinutes, addSeconds, intervalToDuration } from "date-fns"
 
@@ -11,6 +11,7 @@ import Tooltip from "@mui/material/Tooltip"
 import Zoom from "@mui/material/Zoom"
 import IconButton from "@mui/material/IconButton"
 import Info from "@material-ui/icons/Info"
+import SelectField from "../../components/Report/SelectField"
 
 import { AuthContext } from "../../context/Auth/AuthContext"
 // import { i18n } from "../../translate/i18n";
@@ -254,12 +255,15 @@ const reducer = (state, action) => {
 }
 
 const Dashboard = () => {
+  const { user } = useContext(AuthContext)
   const classes = useStyles()
   const [usersOnlineInfo, dispatch] = useReducer(reducer, [])
   const [ticketStatusChange, setStatus] = useState()
   const [ticketsStatus, setTicktsStatus] = useState({ open: 0, openAll: 0, pending: 0, closed: 0 })
   const [ticketStatusChatEnd, setTicketStatusChatEnd] = useState([])
-  const { user } = useContext(AuthContext)
+
+  const userQueueIds = user.queues?.map((q) => q.id);
+  const [selectedQueue, setSelectedQueue] = useState(userQueueIds || []);
 
   useEffect(() => {
     dispatch({ type: "RESET" })
@@ -286,14 +290,14 @@ const Dashboard = () => {
           let dateToday = `${date[2]}-${date[1]}-${date[0]}`
 
           const { data } = await api.get("/reports/user/services", {
-            params: { userId: null, startDate: dateToday, endDate: dateToday },
+            params: { userId: null, startDate: dateToday, endDate: dateToday, userQueues: selectedQueue },
           }) 
 
           dispatch({ type: "RESET" })
           dispatch({ type: "LOAD_QUERY", payload: data.usersProfile })
 
           const { data: ticketStatusChatEndData } = await api.get("/reports/count/statusChatEnd", {
-            params: { startDate: dateToday, endDate: dateToday },
+            params: { startDate: dateToday, endDate: dateToday, userQueues: selectedQueue },
           })
 
           setTicketStatusChatEnd(ticketStatusChatEndData.reportStatusChatEnd)
@@ -306,7 +310,7 @@ const Dashboard = () => {
       fetchQueries()
     }, 500)
     return () => clearTimeout(delayDebounceFn)
-  }, [])
+  }, [selectedQueue])
 
 
   useEffect(() => {
@@ -380,6 +384,18 @@ const Dashboard = () => {
       socket.disconnect()
     }
   }, [])
+  
+  const handleSelectedQueue = useCallback((queueSelected) => {
+    if(queueSelected !== 'All'){
+      const queueIndex = user?.queues?.findIndex((q) => q.id === parseInt(queueSelected));
+      const queueIds = []
+      queueIds.push(user?.queues[queueIndex]?.id);
+      setSelectedQueue(queueIds);
+    }else{
+      const queueIds = user?.queues?.map((queue) => queue.id);
+      setSelectedQueue(queueIds);
+    }
+  },[user, setSelectedQueue])
 
   useEffect(() => {
     if (ticketStatusChange === "") return
@@ -390,17 +406,17 @@ const Dashboard = () => {
           let dateToday = `${date[2]}-${date[1]}-${date[0]}`
 
           const _open = await api.get("/tickets/count", {
-            params: { status: "open", date: dateToday },
+            params: { status: "open", date: dateToday, queueIds: selectedQueue },
           })
           const _closed = await api.get("/tickets/count", {
-            params: { status: "closed", date: dateToday },
+            params: { status: "closed", date: dateToday, queueIds: selectedQueue },
           })
           const _pending = await api.get("/tickets/count", {
-            params: { status: "pending" },
+            params: { status: "pending", queueIds: selectedQueue },
           })
 
           const _openAll = await api.get("/tickets/count", {
-            params: { status: "open" },
+            params: { status: "open", queueIds: selectedQueue },
           })
           setTicktsStatus({
             open: _open.data.count,
@@ -419,7 +435,7 @@ const Dashboard = () => {
       fetchQueries()
     }, 500)
     return () => clearTimeout(delayDebounceFn)
-  }, [ticketStatusChange])
+  }, [ticketStatusChange, selectedQueue])
 
   return (
     <Can
@@ -451,6 +467,16 @@ const Dashboard = () => {
                   </Tooltip>
                 </Typography>
               </Grid>
+              <Grid style={{ display: 'flex', flexDirection: 'column', padding: '10px 0', alignItems: 'start' }}>
+              <SelectField
+                      func={handleSelectedQueue}
+                      textBoxFieldSelected={'All'}
+                      emptyField={false}
+                      header={'Filas'}
+                      currencies={user.queues.map((obj) => {
+                        return { 'value': obj.id, 'label': obj.name }
+                      })} />
+              </Grid>
               <Grid container spacing={3}>
                 <Grid item xs={12} sm={6} md={6} lg={4}>
                   <Paper
@@ -506,7 +532,7 @@ const Dashboard = () => {
                 <Grid item container spacing={3}>
                   <Grid item xs={12} sm={12} md={6} lg={6}>
                     <Paper className={classes.fixedHeightPaper} variant="outlined">
-                      <Chart allTickets={usersOnlineInfo} />
+                      <Chart allTickets={usersOnlineInfo} selectedQueue = {selectedQueue}/>
                     </Paper>
                   </Grid>
                   <Grid item xs={12} sm={12} md={6} lg={6}>

frontend/src/pages/Report/index.js

@@ -224,6 +224,7 @@ Item.propTypes = {
 
 
 let columnsData = [
+  { title: `Tipo`, field: 'isRemote' },
   { title: `${i18n.t("reports.listColumns.column1_1")}`, field: 'whatsapp.name' },
   { title: `${i18n.t("reports.listColumns.column1_2")}`, field: 'user.name' },
   { title: `${i18n.t("reports.listColumns.column0_4")}`, field: 'contact.number' },
@@ -237,9 +238,12 @@ let columnsData = [
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
   { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
-]
+  { title: `Link`, field: 'link', searchable: false, hidden: true, export: true },
+]  
 
 let columnsDataSuper = [
+  { title: `Tipo`, field: 'isRemote' },
+  { title: `${i18n.t("reports.listColumns.column1_0")}`, field: 'isRemote' },
   { title: `${i18n.t("reports.listColumns.column1_1")}`, field: 'whatsapp.name' },
   { title: `${i18n.t("reports.listColumns.column1_2")}`, field: 'user.name' },
   { title: `${i18n.t("reports.listColumns.column0_3")}`, field: 'contact.name' },
@@ -252,6 +256,7 @@ let columnsDataSuper = [
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
   { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
+  { title: `Link`, field: 'link', searchable: false, hidden: true, export: true },
 ]
 
 
@@ -374,12 +379,15 @@ const Report = () => {
               filterQueuesTickets = ticketsQueue.filter(ticket => ticket?.queue?.name === userQueues[0]?.name)
             }
             data.tickets = filterQueuesTickets
-            const tickets = data.tickets.map(ticket => ({
+            const tickets = data.tickets.map(ticket => {
+              ticket.isRemote = ticket.isRemote ? 'Remoto' : 'Comum';
+              return ({
               ...ticket,
               messagesToFilter: ticket.messages.map(message => message.body).join(' '),
-            }))
+              link: `${process.env.REACT_APP_FRONTEND_URL}/tickets/${ticket.id}`
+            })
+            })
             dispatchQ({ type: "LOAD_QUERY", payload: tickets })
-            // console.log(tickets)
             setHasMore(data.hasMore)
             setTotalCountTickets(data.count)
             setLoading(false)
@@ -680,54 +688,56 @@ const Report = () => {
 
 
   const renderSwitch = (param) => {
-    switch (param) {
+    if(userA.profile !== 'supervisor'){
-      case 'empty':
+      switch (param) {
-        return (
+        case 'empty':
-          <>
+          return (
-            {query && query.length > 0 &&
+            <>
-              <ReportModalType currencies={reportTypeList} func={reportTypeValue} reportOption={reportType} />
+              {query && query.length > 0 &&
-            }
+                <ReportModalType currencies={reportTypeList} func={reportTypeValue} reportOption={reportType} />
-            {/* <Button
+              }
-              disabled={query && query.length > 0 ? false : true}
+              {/* <Button
-              variant="contained"
+                disabled={query && query.length > 0 ? false : true}
-              color="primary"
+                variant="contained"
-              onClick={(e) => {
+                color="primary"
-                handleCSVMessages()
+                onClick={(e) => {
-              }}
+                  handleCSVMessages()
-            >
+                }}
-              {"CSV ALL"}
+              >
-              
+                {"CSV ALL"}
-            </Button> */}
+                
-          </>)
+              </Button> */}
+            </>)
 
-      case 'pending' || 'processing':
+        case 'pending' || 'processing':
-        return (
+          return (
-          <>
+            <>
-            <span>PROCESSING...</span>
+              <span>PROCESSING...</span>
-          </>)
+            </>)
 
-      case 'success':
+        case 'success':
-        return (
+          return (
-          <>
+            <>
-            <Button
+              <Button
-              variant="contained"
+                variant="contained"
-              color="primary"
+                color="primary"
-              onClick={(e) => {
+                onClick={(e) => {
-                handleCSVDownload(e)
+                  handleCSVDownload(e)
-              }}
+                }}
-            >
+              >
-              {'CSV DOWNLOAD'}
+                {'CSV DOWNLOAD'}
-            </Button>
+              </Button>
-          </>)
+            </>)
-      case 'downloading':
+        case 'downloading':
-        return (
+          return (
-          <>
+            <>
-            <span>DOWNLOADING...</span>
+              <span>DOWNLOADING...</span>
-          </>)
+            </>)
 
 
-      default:
+        default:
-        return (<><span>WAITING...</span></>)
+          return (<><span>WAITING...</span></>)
+      }
     }
   }
 
@@ -871,7 +881,7 @@ const Report = () => {
                 <>
                   <MTable data={query}
                     columns={userA.profile !== 'supervisor' ? columnsData : columnsDataSuper}
-                    hasChild={true}
+                    hasChild={userA.profile !== 'supervisor' ? true :false}
                     removeClickRow={false}
 
                     handleScroll={handleScroll}

frontend/src/pages/Settings/index.js

@@ -560,6 +560,88 @@ const Settings = () => {
             </Container>
           </div>
 
+          <div className={classes.root}>
+            <Container className={classes.container} maxWidth="sm">
+              <Paper className={classes.paper}>
+                <Typography variant="body1">
+                  Noficar quando entrar novo ticket na fila
+                </Typography>
+
+                <Select
+                  margin="dense"
+                  variant="outlined"
+                  native
+                  id="notificationTransferQueue-setting"
+                  name="notificationTransferQueue"
+                  value={
+                    settings &&
+                    settings.length > 0 &&
+                    getSettingValue('notificationTransferQueue')
+                  }
+                  className={classes.settingOption}
+                  onChange={handleChangeSetting}
+                >
+                  <option value="enabled">Ativado</option>
+                  <option value="disabled">Desativado</option>
+                </Select>
+              </Paper>
+            </Container>
+          </div>
+          <div className={classes.root}>
+            <Container className={classes.container} maxWidth="sm">
+              <Paper className={classes.paper}>
+                <Typography variant="body1">
+                  Bloquear mídias de Audio e Video
+                </Typography>
+
+                <Select
+                  margin="dense"
+                  variant="outlined"
+                  native
+                  id="blockAudioVideoMedia-setting"
+                  name="blockAudioVideoMedia"
+                  value={
+                    settings &&
+                    settings.length > 0 &&
+                    getSettingValue('blockAudioVideoMedia')
+                  }
+                  className={classes.settingOption}
+                  onChange={handleChangeSetting}
+                >
+                  <option value="enabled">Ativado</option>
+                  <option value="disabled">Desativado</option>
+                </Select>
+              </Paper>
+            </Container>
+          </div>
+
+          <div className={classes.root}>
+            <Container className={classes.container} maxWidth="sm">
+              <Paper className={classes.paper}>
+                <Typography variant="body1">
+                  Mostrar tempo de espera dos tickets aguardando
+                </Typography>
+
+                <Select
+                  margin="dense"
+                  variant="outlined"
+                  native
+                  id="waitingTimeTickets-setting"
+                  name="waitingTimeTickets"
+                  value={
+                    settings &&
+                    settings.length > 0 &&
+                    getSettingValue('waitingTimeTickets')
+                  }
+                  className={classes.settingOption}
+                  onChange={handleChangeSetting}
+                >
+                  <option value="enabled">Ativado</option>
+                  <option value="disabled">Desativado</option>
+                </Select>
+              </Paper>
+            </Container>
+          </div>        
         </div>
       )}
     />

frontend/src/pages/Tickets/index.js

@@ -11,6 +11,7 @@ import { i18n } from "../../translate/i18n";
 import Hidden from "@material-ui/core/Hidden";
 
 import { SearchTicketProvider } from "../../context/SearchTicket/SearchTicket";
+import { TicketsProvider } from "../../context/TicketsProvider/TicketsProvider"
 
 const useStyles = makeStyles((theme) => ({
   chatContainer: {
@@ -82,7 +83,9 @@ const Chat = () => {
             }
           >
             <SearchTicketProvider>
-              <TicketsManager />
+              <TicketsProvider>
+                <TicketsManager />
+              </TicketsProvider> 
             </SearchTicketProvider>
 
 

frontend/src/translate/languages/pt.js

@@ -252,7 +252,7 @@ const messages = {
           search: { title: "Busca" },
         },
         search: {
-          placeholder: "Busca telefone/nome",
+          placeholder: "Tel/nome/conteúdo",
         },
         buttons: {
           showAll: "Todos",