//relatorio import { Request, Response } from "express"; import AppError from "../errors/AppError"; import ShowTicketReport from "../services/TicketServices/ShowTicketReport"; import ShowMessageReport from "../services/MessageServices/ShowMessageReport"; import onlineUserService from "../services/UserServices/CreateOrUpdateOnlineUserService"; import User from "../models/User"; import Queue from "../models/Queue"; import UserOnlineTime from "../models/UserOnlineTime"; import { Op, Sequelize, literal } from "sequelize"; import format from "date-fns/format"; import ptBR from "date-fns/locale/pt-BR"; import { splitDateTime } from "../helpers/SplitDateTime"; import ListUserOnlineOffline from "../services/UserServices/ListUsersOnlineOfflineService"; import ListUserParamiterService from "../services/UserServices/ListUserParamiterService"; import ShowUserServiceReport from "../services/UserServices/ShowUserServiceReport"; import CountTicketsByUserQueue from "../services/UserServices/CountTicketsByUserQueue"; import ShowQueuesByUser from "../services/UserServices/ShowQueuesByUser"; import { getIO } from "../libs/socket"; import { Json } from "sequelize/types/lib/utils"; import ReportByNumberQueueService from "../services/ReportServices/ReportByNumberQueueService"; import CountStatusChatEndService from "../services/StatusChatEndService/CountStatusChatEndService"; type IndexQuery = { userId: string; startDate: string; endDate: string; createdOrUpdated: string; queueId: string; pageNumber: string; userQueues: []; isRemote: string; }; type ReportOnQueue = { userId: string; identifier: string; }; export const reportUserByDateStartDateEnd = async ( req: Request, res: Response ): Promise => { if ( req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !== "supervisor" ) { throw new AppError("ERR_NO_PERMISSION", 403); } const { userId, startDate, endDate, pageNumber, userQueues, createdOrUpdated, queueId } = req.query as IndexQuery; const { tickets, count, hasMore } = await ShowTicketReport({ userId, startDate, endDate, pageNumber, createdOrUpdated, queueId }); const queues = await Queue.findAll({ attributes: ["id", "name"] }); return res.status(200).json({ tickets, count, hasMore, queues }); }; export const reportUserService = async ( req: Request, res: Response ): Promise => { if ( req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !== "supervisor" ) { throw new AppError("ERR_NO_PERMISSION", 403); } const { userId, startDate, endDate } = req.query as IndexQuery; // let usersProfile = await ListUserParamiterService({ profile: 'user' }) let usersProfile = await ListUserParamiterService({ profiles: ["user", "supervisor"], raw: true }); const sumUserOlineTime = await ShowUserServiceReport({ startDate, endDate, userId }); const closedByUser = await ShowUserServiceReport({ startDate, endDate, ticketStatus: "closed", userId }); const openByUser = await ShowUserServiceReport({ startDate, endDate, ticketStatus: "open", userId }); let dateTime = splitDateTime( new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR })) ); const onlineUsers = await ListUserOnlineOffline({ date: dateTime.fullDate }); const openByUserOnQueue = await CountTicketsByUserQueue({ startDate: startDate, endDate: endDate, status: "open", clientChatStart: true }); const openByUserOutQueue = await CountTicketsByUserQueue({ startDate: startDate, endDate: endDate, status: "open", clientChatStart: false }); const closedByUserOnQueue = await CountTicketsByUserQueue({ startDate: startDate, endDate: endDate, status: "closed", clientChatStart: true }); const closedUserOutQueue = await CountTicketsByUserQueue({ startDate: startDate, endDate: endDate, status: "closed", clientChatStart: false }); // let openQueueInOut = openByUserOnQueue.concat(openByUserOutQueue) // let closedQueueInOut = closedByUserOnQueue.concat(closedUserOutQueue) const queuesByUser = await ShowQueuesByUser({ profile: "user" }); let openCloseOnQueue = openByUserOnQueue.concat(closedByUserOnQueue); let openCloseOutQueue = openByUserOutQueue.concat(closedUserOutQueue); // console.log('onlineUsers: ',JSON.parse(JSON.stringify(onlineUsers))) // console.log('sumUserOlineTime: ', JSON.parse(JSON.stringify(sumUserOlineTime))) for (let i = 0; i < queuesByUser.length; i++) { queuesByUser[i].countOpen = 0; queuesByUser[i].countClosed = 0; for (let x = 0; x < openCloseOnQueue.length; x++) { if ( queuesByUser[i].userId == openCloseOnQueue[x].userId && queuesByUser[i].queueId == openCloseOnQueue[x].queueId && openCloseOnQueue[x].status == "open" ) { queuesByUser[i].countOpen = openCloseOnQueue[x].totAttendance; } else if ( queuesByUser[i].userId == openCloseOnQueue[x].userId && queuesByUser[i].queueId == openCloseOnQueue[x].queueId && openCloseOnQueue[x].status == "closed" ) { queuesByUser[i].countClosed = openCloseOnQueue[x].totAttendance; } } } usersProfile.map((user: any) => { let index = sumUserOlineTime.findIndex((e: any) => e.userId == user.id); if (index != -1) { user.sumOnlineTime = sumUserOlineTime[index]; // console.log('user.sumOlineTime: 'user.sumOnlineTime) } index = closedByUser.findIndex((e: any) => e.userId == user.id); if (index != -1) { user.sumClosed = closedByUser[index]; } index = openByUser.findIndex((e: any) => e.userId == user.id); if (index != -1) { user.sumOpen = openByUser[index]; } // OPEN, CLOSED TICKETS STARTED BY USERS let openClosedOutQueue = {}; let open = openCloseOutQueue.filter( e => e.userId == user.id && e.status == "open" ); let closed = openCloseOutQueue.filter( e => e.userId == user.id && e.status == "closed" ); openClosedOutQueue = { ...openClosedOutQueue, userId: user.id, countOpen: open && open.length > 0 ? open[0].totAttendance : 0, countClosed: closed && closed.length > 0 ? closed[0].totAttendance : 0 }; user.openClosedOutQueue = openClosedOutQueue; // OPEN, CLOSED TICKETS STARTED BY CLIENTS let openClosedInQueue = queuesByUser.filter(e => e.userId == user.id); if (openClosedInQueue && openClosedInQueue.length > 0) { user.openClosedInQueue = openClosedInQueue; } index = onlineUsers.findIndex((e: any) => e.userId == user.id); if (index != -1) { user.statusOnline = onlineUsers[index]; } if (startDate.length > 0 && startDate.split("-").length == 3) { let date = startDate.split("-"); user.startDate = `${date[2]}/${date[1]}/${date[0]}`; } if (endDate.length > 0 && endDate.split("-").length == 3) { let date = endDate.split("-"); user.endDate = `${date[2]}/${date[1]}/${date[0]}`; } }); return res.status(200).json({ usersProfile: usersProfile }); }; export const reportMessagesUserByDateStartDateEnd = async ( req: Request, res: Response ): Promise => { if ( req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !== "supervisor" ) { throw new AppError("ERR_NO_PERMISSION", 403); } const { userId, startDate, endDate } = req.query as IndexQuery; let data_query_messages = await ShowMessageReport(userId, startDate, endDate); for (var i = 0; i < data_query_messages.length; i++) { if (data_query_messages[i].fromMe) { data_query_messages[i].fromMe = "Atendente"; } else { data_query_messages[i].fromMe = "Cliente"; } data_query_messages[i].id = i + 1; } return res.status(200).json(data_query_messages); }; export const reportOnQueue = async ( req: Request, res: Response ): Promise => { // console.log(req.body) const { adminId, identifier, queueStatus, file } = req.body; const io = getIO(); io.emit("queryOnQueueStatus", { action: "update", queryOnQueue: { adminId: adminId, identifier: identifier, queueStatus: queueStatus, file: file } }); return res.status(200).json({ message: "ok" }); }; export const reportService = async ( req: Request, res: Response ): Promise => { if ( req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !== "supervisor" ) { throw new AppError("ERR_NO_PERMISSION", 403); } const { startDate, endDate, queueId, isRemote } = req.query as IndexQuery; console.log( `startDate: ${startDate} | endDate: ${endDate} | queueId: ${queueId}` ); console.log("IS REMOTE: ", isRemote); console.log("isRemote: ", isRemote && isRemote == "true" ? true : false); const reportService = await ReportByNumberQueueService({ startDate, endDate, isRemote: isRemote && isRemote == "true" ? true : false }); return res.status(200).json({ reportService }); }; export const reportServiceByQueue = async ( req: Request, res: Response ): Promise => { if ( req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !== "supervisor" ) { throw new AppError("ERR_NO_PERMISSION", 403); } const { startDate, endDate, queueId, isRemote } = req.query as IndexQuery; const reportService = await ReportByNumberQueueService({ startDate, endDate, queue: true, isRemote: isRemote && isRemote == "true" ? true : false }); return res.status(200).json({ reportService }); }; export const reportTicksCountByStatusChatEnds = async ( req: Request, res: Response ): Promise => { if ( req.user.profile !== "master" && req.user.profile !== "admin" && req.user.profile !== "supervisor" ) { throw new AppError("ERR_NO_PERMISSION", 403); } const { startDate, endDate } = req.query as IndexQuery; const dateToday = splitDateTime( new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR })) ); const reportStatusChatEnd = await CountStatusChatEndService( startDate || dateToday.fullDate, endDate || dateToday.fullDate ); return res.status(200).json({ reportStatusChatEnd }); };