projeto-hit/backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts

import { subHours, subMinutes, subSeconds } from "date-fns";
import { Op } from "sequelize";
import BotIsOnQueue from "../../helpers/BotIsOnQueue";
import Contact from "../../models/Contact";
import Ticket from "../../models/Ticket";
import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
import ShowTicketService from "./ShowTicketService";
import AppError from "../../errors/AppError";
import { userInfo } from "os";
import ShowQueueService from "../QueueService/ShowQueueService";
import UpdateTicketService from "./UpdateTicketService";
import { getSettingValue } from "../../helpers/WhaticketSettings"
import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber"

const FindOrCreateTicketServiceBot = async (
  contact: Contact,
  whatsappId: number,
  unreadMessages: number,
  groupContact?: Contact
): Promise<any> => {
  try {
    // let ticket = await Ticket.findOne({
    //     where: {
    //         status: {
    //             [Op.or]: ["open", "pending", "queueChoice"]
    //         },
    //         contactId: groupContact ? groupContact.id : contact.id
    //     }
    // });

    let ticket;

    if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
      let whats = await ListWhatsAppsNumber(whatsappId);

      ticket = await Ticket.findOne({
        where: {
          status: {
            [Op.or]: ["open", "pending", "queueChoice"]
          },
          contactId: groupContact ? groupContact.id : contact.id,
          whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
        }
      });
    } else {
      ticket = await Ticket.findOne({
        where: {
          status: {
            [Op.or]: ["open", "pending", "queueChoice"]
          },
          contactId: groupContact ? groupContact.id : contact.id
        }
      });
    }

    const { queues, greetingMessage, phoneNumberId } =
      await ShowWhatsAppService(whatsappId);

    //Habilitar esse caso queira usar o bot
    const botInfo = await BotIsOnQueue("botqueue");
    // const botInfo = { isOnQueue: false }

    if (ticket) {
      await ticket.update({ unreadMessages });
    }

    // if (!ticket && groupContact) {
    //     ticket = await Ticket.findOne({
    //         where: {
    //             contactId: groupContact.id
    //         },
    //         order: [["updatedAt", "DESC"]]
    //     });

    //     if (ticket) {

    //         await ticket.update({
    //             status: "pending",
    //             userId: null,
    //             unreadMessages
    //         });
    //     }
    // }

    if (!ticket && !groupContact) {
      console.log("BOT CREATING OR REOPENING THE TICKET");

      ticket = await Ticket.findOne({
        where: {
          contactId: contact.id,
          userId: botInfo.userIdBot,
          whatsappId: whatsappId
        },
        order: [["updatedAt", "DESC"]]
      });

      if (ticket) {
        await ticket.update({
          status: "open",
          userId: botInfo.userIdBot,
          unreadMessages
        });

        console.log("lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx");

        await dialogFlowStartContext(contact, ticket, botInfo);
      }
    }

    let created = false;

    if (!ticket) {
      created = true;

      let status = "open";

      if (queues.length > 1 && !botInfo.isOnQueue) {
        status = "queueChoice";
      }

      ticket = await Ticket.create({
        contactId: groupContact ? groupContact.id : contact.id,
        status: status,
        userId: botInfo.userIdBot,
        isGroup: !!groupContact,
        unreadMessages,
        whatsappId,
        phoneNumberId
      });

      console.log("yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy");

      await dialogFlowStartContext(contact, ticket, botInfo);
    }

    ticket = await ShowTicketService(ticket.id);

    return { ticket, created };
  } catch (error: any) {
    console.error(
      "===> Error on FindOrCreateTicketServiceBot.ts file: \n",
      error
    );
    throw new AppError(error.message);
  }
};

export default FindOrCreateTicketServiceBot;

async function dialogFlowStartContext(
  contact: Contact,
  ticket: Ticket,
  botInfo: any
) {
  let msg: any = { type: "chat", from: `${contact.number}@c.us`, body: "0" };

  let queue = await ShowQueueService(botInfo.botQueueId);

  await UpdateTicketService({
    ticketData: { queueId: queue.id },
    ticketId: ticket.id
  });

  ticket = await ShowTicketService(ticket.id);

  // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
}