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crm-api-template-generator
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feat: implement ticket data sending via socket

master
adriano 2024-07-19 17:23:25 -03:00
parent e45e9872b2
commit 0524aef1b0
4 changed files with 15 additions and 10 deletions
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2
backend/controllers/crmController.js
View File

@ -74,7 +74,7 @@ const callJournaling = async (req, res) => {
if (operationStatus == "hangup")
await journaling(companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName)
else if (operationStatus == "answered") {
else if (operationStatus == "update-answer") {
await ticketCRM(companyId, crmPhone, crmAgent, crmFirstName)
}

10
backend/utils/createTicket.js
View File

@ -7,9 +7,10 @@ const { URL } = require('url')
const findProperty = require('./findProperty')
const CRM = require('../models/CRM')
const requestConfigHeader = require('./requestConfigHeader')
const sendMessageSocket = require('./sendMessageSocket')
const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId) {
async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId, crmAgent) {
let { request, body, response } = findProperty(rest, 'createTicketRecord')
@ -73,7 +74,10 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
const contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname })
await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm})
await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm})
sendEventTicketCreatedToSocket({ companyId, extension: crmAgent, ticketUrl: `https://app.hubspot.com/contacts/44357029/ticket/${auxTicketId}` })
}
return { exist: true, ticketId: auxTicketId, phone: crmPhone }

9
backend/utils/ticketCRM.js
View File

@ -56,13 +56,13 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed'
// refactor this for production. For now only working with hubspot where status new is equal 1
if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
await CRM_Ticket.deleteMany({ contact: obj_contact })
crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
}
}
}
else {
crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
}
}
@ -74,7 +74,7 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed'
module.exports = ticketCRM
async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact) {
async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent) {
let obj = findProperty(rest, 'createTicketRecord')
if (obj) {
@ -91,7 +91,8 @@ async function _createTicket(rest, crmPhone, companyId, authentication, crmFirst
crmLastName = '',
crmEmail = '',
test = { testing: false },
crmContactId = contact.contactId
crmContactId = contact.contactId,
crmAgent
)
}
}

4
frontend/src/components/UploadFile.js
View File

@ -34,7 +34,7 @@ const UploadFile = () => {
const formData = new FormData()
formData.append('crm', file)
formData.append('companyId', process.env.REACT_APP_COMPANY_ID)
formData.append('companyId', process.env.REACT_APP_COMPANY_ID)
try {
const response = await axios.post(`${process.env.REACT_APP_URL_API}/api/v1/crm/upload`, formData, {
@ -42,7 +42,7 @@ const UploadFile = () => {
'Content-Type': 'multipart/form-data',
'Authorization': 'Bearer 2ivck10D3o9qAZi0pkKudVDl9bdEVXY2s8gdxZ0jYgL1DZWTgDz6wDiIjlWgYmJtVOoqf0b42ZTLBRrfo8WoAaScRsujz3jQUNXdchSg0o43YilZGmVhheGJNAeIQRknHEll4nRJ7avcFgmDGoYbEey7TSC8EHS4Z3gzeufYYSfnKNDBwwzBURIQrTOxYFe3tBHsGOzwnuD2lU5tnEx7tr2XRO4zRNYeNY4lMBOFM0mRuyAe4kuqTrKXmJ8As200'
},
})
})
if (response.status === 200) {