projeto-hit/backend/src/services/TicketServices/FindOrCreateTicketService.ts

import { subHours, subMinutes, subSeconds } from "date-fns";
import { Op } from "sequelize";
import BotIsOnQueue from "../../helpers/BotIsOnQueue";
import Contact from "../../models/Contact";
import Ticket from "../../models/Ticket";
import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
import ShowTicketService from "./ShowTicketService";

 
 

const FindOrCreateTicketService = async (
  contact: Contact,
  whatsappId: number,
  unreadMessages: number,
  groupContact?: Contact
): Promise<Ticket> => {
  let ticket = await Ticket.findOne({
    where: {
      status: {
        [Op.or]: ["open", "pending", "queueChoice"]
      },
      contactId: groupContact ? groupContact.id : contact.id
    }
  });  

  const { queues, greetingMessage } = await ShowWhatsAppService(whatsappId);   
 
  
  //Habilitar esse caso queira usar o bot
  // const botInfo = await BotIsOnQueue('botqueue') 
  const botInfo = {isOnQueue: false}
 
      

  if (ticket) {  
    await ticket.update({ unreadMessages });
  }

  if (!ticket && groupContact) {
    ticket = await Ticket.findOne({
      where: {
        contactId: groupContact.id
      },
      order: [["updatedAt", "DESC"]]
    });



    if (ticket) {  

      await ticket.update({
        status: "pending",
        userId: null,
        unreadMessages
      });
    }
  }

  if (!ticket && !groupContact) { 
    
    ticket = await Ticket.findOne({
      where: {
        updatedAt: {
          //[Op.between]: [+subHours(new Date(), 2), +new Date()]

          // Tempo osioso para a ura responder  thuanny
          //[Op.between]: [+subMinutes(new Date(), 30), +new Date()]

          // Sub seconds
         [Op.between]: [+subSeconds(new Date(), 0), +new Date()]
        },
        contactId: contact.id
      },
      order: [["updatedAt", "DESC"]]
    });

    if (ticket) {  
      
      await ticket.update({
        status: "pending",
        userId: null,
        unreadMessages
      });
    }
  }

  if (!ticket) { 
    
    let status = "pending"

    if(queues.length > 1 && !botInfo.isOnQueue){
      status = "queueChoice"
    } 
    
    ticket = await Ticket.create({
      contactId: groupContact ? groupContact.id : contact.id,
      status: status,
      isGroup: !!groupContact,
      unreadMessages,
      whatsappId
    });
  }

  ticket = await ShowTicketService(ticket.id);

  return ticket;
};

export default FindOrCreateTicketService;