feat: ura bot by connected whatsapp number

backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts

@@ -9,7 +9,8 @@ import AppError from "../../errors/AppError";
 import { userInfo } from "os";
 import ShowQueueService from "../QueueService/ShowQueueService";
 import UpdateTicketService from "./UpdateTicketService";
-
+import { getSettingValue } from "../../helpers/WhaticketSettings";
+import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
 
 const FindOrCreateTicketServiceBot = async (
   contact: Contact,
@@ -17,10 +18,32 @@ const FindOrCreateTicketServiceBot = async (
   unreadMessages: number,
   groupContact?: Contact
 ): Promise<any> => {
-
   try {
+    // let ticket = await Ticket.findOne({
+    //     where: {
+    //         status: {
+    //             [Op.or]: ["open", "pending", "queueChoice"]
+    //         },
+    //         contactId: groupContact ? groupContact.id : contact.id
+    //     }
+    // });
 
-        let ticket = await Ticket.findOne({
+    let ticket;
+
+    if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
+      let whats = await ListWhatsAppsNumber(whatsappId);
+
+      ticket = await Ticket.findOne({
+        where: {
+          status: {
+            [Op.or]: ["open", "pending", "queueChoice"]
+          },
+          contactId: groupContact ? groupContact.id : contact.id,
+          whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
+        }
+      });
+    } else {
+      ticket = await Ticket.findOne({
         where: {
           status: {
             [Op.or]: ["open", "pending", "queueChoice"]
@@ -28,17 +51,15 @@ const FindOrCreateTicketServiceBot = async (
           contactId: groupContact ? groupContact.id : contact.id
         }
       });
+    }
 
     const { queues, greetingMessage, phoneNumberId } =
       await ShowWhatsAppService(whatsappId);
 
-
     //Habilitar esse caso queira usar o bot
-        const botInfo = await BotIsOnQueue('botqueue')
+    const botInfo = await BotIsOnQueue("botqueue");
     // const botInfo = { isOnQueue: false }
 
-
-
     if (ticket) {
       await ticket.update({ unreadMessages });
     }
@@ -51,8 +72,6 @@ const FindOrCreateTicketServiceBot = async (
     //         order: [["updatedAt", "DESC"]]
     //     });
 
-
-
     //     if (ticket) {
 
     //         await ticket.update({
@@ -64,42 +83,39 @@ const FindOrCreateTicketServiceBot = async (
     // }
 
     if (!ticket && !groupContact) {
-
+      console.log("BOT CREATING OR REOPENING THE TICKET");
-            console.log('BOT CREATING OR REOPENING THE TICKET')
 
       ticket = await Ticket.findOne({
         where: {
           contactId: contact.id,
-                    userId: botInfo.userIdBot
+          userId: botInfo.userIdBot,
+          whatsappId: whatsappId
         },
         order: [["updatedAt", "DESC"]]
       });
 
       if (ticket) {
-
         await ticket.update({
           status: "open",
           userId: botInfo.userIdBot,
           unreadMessages
         });
 
-                console.log('lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
+        console.log("lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx");
 
         await dialogFlowStartContext(contact, ticket, botInfo);
-
       }
     }
 
-        let created = false
+    let created = false;
 
     if (!ticket) {
+      created = true;
 
-            created = true
+      let status = "open";
-
-            let status = "open"
 
       if (queues.length > 1 && !botInfo.isOnQueue) {
-                status = "queueChoice"
+        status = "queueChoice";
       }
 
       ticket = await Ticket.create({
@@ -112,27 +128,31 @@ const FindOrCreateTicketServiceBot = async (
         phoneNumberId
       });
 
-            console.log('yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy')
+      console.log("yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy");
 
       await dialogFlowStartContext(contact, ticket, botInfo);
-
     }
 
     ticket = await ShowTicketService(ticket.id);
 
     return { ticket, created };
-
   } catch (error: any) {
-        console.error('===> Error on FindOrCreateTicketServiceBot.ts file: \n', error)
+    console.error(
+      "===> Error on FindOrCreateTicketServiceBot.ts file: \n",
+      error
+    );
     throw new AppError(error.message);
   }
 };
 
 export default FindOrCreateTicketServiceBot;
 
-async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo: any) {
+async function dialogFlowStartContext(
-
+  contact: Contact,
-    let msg: any = { type: 'chat', from: `${contact.number}@c.us`, body: '0' };
+  ticket: Ticket,
+  botInfo: any
+) {
+  let msg: any = { type: "chat", from: `${contact.number}@c.us`, body: "0" };
 
   let queue = await ShowQueueService(botInfo.botQueueId);
 
@@ -144,6 +164,4 @@ async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo:
   ticket = await ShowTicketService(ticket.id);
 
   // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
- 
 }
-

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -184,7 +184,11 @@ const verifyMediaMessage = async (
     phoneNumberId: msg?.phoneNumberId,
     fromAgent: false
   };
-  if(messageData.mediaType === 'video' || messageData.mediaType === 'audio' && getSettingValue('blockAudioVideoMedia')?.value === 'enabled'){
+  if (
+    messageData.mediaType === "video" ||
+    (messageData.mediaType === "audio" &&
+      getSettingValue("blockAudioVideoMedia")?.value === "enabled")
+  ) {
     mediaAuthorized = false;
   }
   if (msg?.fromMe) {
@@ -204,7 +208,16 @@ const verifyMediaMessage = async (
     if (mediaAuthorized) {
       try {
         await writeFileAsync(
-          join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
+          join(
+            __dirname,
+            "..",
+            "..",
+            "..",
+            "..",
+            "..",
+            "public",
+            media.filename
+          ),
           media.data,
           "base64"
         );
@@ -226,10 +239,14 @@ const verifyMediaMessage = async (
       );
     }
     messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
-      messageData.mediaUrl = '';
+    messageData.mediaUrl = "";
-      await ticket.update({ lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`});
+    await ticket.update({
+      lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`
+    });
     const newMessage = await CreateMessageService({ messageData });
-      console.log(`--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`)
+    console.log(
+      `--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`
+    );
   }
 };
 
@@ -318,12 +335,15 @@ const verifyMessage = async (
     quotedMsgId: quotedMsg,
     phoneNumberId: msg?.phoneNumberId
   };
-
   if (msg?.fromMe) {
     const botInfo = await BotIsOnQueue("botqueue");
 
     if (botInfo.isOnQueue) {
-      const ura: any = await get({ key: "ura" });
+      let whatsapp = await whatsappCache(ticket.whatsappId);
+
+      const ura: any = await get({
+        key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+      });
 
       if (ura && !ura.includes(JSON.stringify(msg?.body))) {
         messageData = { ...messageData, fromAgent: true };
@@ -399,12 +419,17 @@ const verifyQueue = async (
         ticketId: ticket.id
       });
 
-      const data = await get({ key: "ura", parse: true });
+      const whatsapp = await whatsappCache(ticket.whatsappId);
+
+      const data = await get({
+        key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
+        parse: true
+      });
 
       await createObject({
         whatsappId: `${ticket.whatsappId}`,
         contactId: `${ticket.contactId}`,
-        identifier: "ura",
+        identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
         value: data[1].id,
         history: `|${data[1].id}`
       });
@@ -435,7 +460,7 @@ const verifyQueue = async (
       body = `\u200e${choosenQueue.greetingMessage}`;
     }
 
-    io.emit('notifyPeding', {data: {ticket, queue: choosenQueue}});
+    io.emit("notifyPeding", { data: { ticket, queue: choosenQueue } });
 
     sendWhatsAppMessageSocket(ticket, body);
   } else {
@@ -1004,8 +1029,17 @@ const handleMessage = async (
 };
 
 const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
-  let lastId = await findObject(whatsappId, contactId, "ura");
+  let whatsapp = await whatsappCache(whatsappId);
-  const data: any = await get({ key: "ura", parse: true });
+
+  let lastId = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
+  const data: any = await get({
+    key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
+    parse: true
+  });
 
   console.log("lastId[0]: ", lastId[0]);
 
@@ -1013,13 +1047,17 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
     await createObject({
       whatsappId,
       contactId,
-      identifier: "ura",
+      identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
       value: data[1].id,
       history: `|${data[1].id}`
     });
   }
 
-  lastId = await findObject(whatsappId, contactId, "ura");
+  lastId = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
   console.log("LAST ID: ", lastId);
   let option: any;
 
@@ -1043,7 +1081,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
           let uraOptionSelected = await findObject(
             whatsappId,
             contactId,
-            "ura"
+            whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
           );
 
           uraOptionSelected = uraOptionSelected[4].split("|");
@@ -1052,7 +1090,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
             await createObject({
               whatsappId,
               contactId,
-              identifier: "ura",
+              identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
               value: data[1].id,
               history: `|${data[1].id}`
             });
@@ -1068,7 +1106,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
             await createObject({
               whatsappId,
               contactId,
-              identifier: "ura",
+              identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
               value: id,
               history
             });
@@ -1091,7 +1129,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
       await createObject({
         whatsappId,
         contactId,
-        identifier: "ura",
+        identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
         value: response.id,
         history
       });
@@ -1101,7 +1139,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
       await createObject({
         whatsappId,
         contactId,
-        identifier: "ura",
+        identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
         value: data[1].id,
         history: `|${data[1].id}`
       });
@@ -1121,7 +1159,11 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
   }
 
   async function mainOptionsMenu(userTyped: any) {
-    let currentMenu = await findObject(whatsappId, contactId, "ura");
+    let currentMenu = await findObject(
+      whatsappId,
+      contactId,
+      whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+    );
 
     const menuValues = data
       .filter((m: any) => m.idmaster == currentMenu[3])
@@ -1141,7 +1183,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
         await createObject({
           whatsappId,
           contactId,
-          identifier: "ura",
+          identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
           value: response.id,
           history
         });
@@ -1328,7 +1370,13 @@ async function vcard(msg: any) {
 }
 
 async function backUra(whatsappId: any, contactId: any, data: any) {
-  let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
+  let whatsapp = await whatsappCache(whatsappId);
+
+  let uraOptionSelected = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
 
   uraOptionSelected = uraOptionSelected[4].split("|").filter(Boolean);
 
@@ -1349,7 +1397,7 @@ async function backUra(whatsappId: any, contactId: any, data: any) {
   await createObject({
     whatsappId,
     contactId,
-    identifier: "ura",
+    identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
     value: id,
     history
   });
@@ -1365,7 +1413,13 @@ async function historyUra(
   id: any,
   remove?: boolean
 ) {
-  let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
+  let whatsapp = await whatsappCache(whatsappId);
+
+  let uraOptionSelected = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
   let history = "";
 
   console.log("SELECED OPTION uraOptionSelected: ", uraOptionSelected);
@@ -1387,3 +1441,13 @@ async function historyUra(
 async function whatsappInfo(whatsappId: string | number) {
   return await Whatsapp.findByPk(whatsappId);
 }
+async function whatsappCache(whatsappId: any) {
+  let whatsapp = await get({ key: "whatsapp:*", parse: true });
+
+  let uraByNumber = await get({ key: "ura_*", parse: true });
+  // console.log("------------------------> uraByNumber: ", uraByNumber);
+
+  whatsapp = whatsapp.filter((w: any) => +w?.id == +whatsappId);
+
+  if (whatsapp && whatsapp.length > 0 && uraByNumber) return whatsapp[0];
+}