feat: ura bot by connected whatsapp number
adriano
parent
0866cbce79
commit
1d78de9dc9
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@ -9,141 +9,159 @@ import AppError from "../../errors/AppError";
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import { userInfo } from "os";
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import ShowQueueService from "../QueueService/ShowQueueService";
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import UpdateTicketService from "./UpdateTicketService";
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import { getSettingValue } from "../../helpers/WhaticketSettings";
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import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
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const FindOrCreateTicketServiceBot = async (
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contact: Contact,
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whatsappId: number,
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unreadMessages: number,
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groupContact?: Contact
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contact: Contact,
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whatsappId: number,
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unreadMessages: number,
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groupContact?: Contact
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): Promise<any> => {
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try {
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// let ticket = await Ticket.findOne({
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// where: {
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// status: {
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// [Op.or]: ["open", "pending", "queueChoice"]
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// },
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// contactId: groupContact ? groupContact.id : contact.id
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// }
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// });
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try {
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let ticket;
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let ticket = await Ticket.findOne({
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where: {
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status: {
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[Op.or]: ["open", "pending", "queueChoice"]
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},
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contactId: groupContact ? groupContact.id : contact.id
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}
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if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
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let whats = await ListWhatsAppsNumber(whatsappId);
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ticket = await Ticket.findOne({
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where: {
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status: {
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[Op.or]: ["open", "pending", "queueChoice"]
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},
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contactId: groupContact ? groupContact.id : contact.id,
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whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
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}
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});
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} else {
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ticket = await Ticket.findOne({
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where: {
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status: {
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[Op.or]: ["open", "pending", "queueChoice"]
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},
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contactId: groupContact ? groupContact.id : contact.id
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}
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});
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}
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const { queues, greetingMessage, phoneNumberId } =
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await ShowWhatsAppService(whatsappId);
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//Habilitar esse caso queira usar o bot
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const botInfo = await BotIsOnQueue("botqueue");
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// const botInfo = { isOnQueue: false }
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if (ticket) {
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await ticket.update({ unreadMessages });
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}
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// if (!ticket && groupContact) {
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// ticket = await Ticket.findOne({
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// where: {
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// contactId: groupContact.id
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// },
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// order: [["updatedAt", "DESC"]]
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// });
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// if (ticket) {
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// await ticket.update({
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// status: "pending",
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// userId: null,
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// unreadMessages
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// });
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// }
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// }
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if (!ticket && !groupContact) {
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console.log("BOT CREATING OR REOPENING THE TICKET");
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ticket = await Ticket.findOne({
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where: {
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contactId: contact.id,
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userId: botInfo.userIdBot,
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whatsappId: whatsappId
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},
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order: [["updatedAt", "DESC"]]
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});
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if (ticket) {
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await ticket.update({
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status: "open",
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userId: botInfo.userIdBot,
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unreadMessages
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});
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const { queues, greetingMessage, phoneNumberId } =
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await ShowWhatsAppService(whatsappId);
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console.log("lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx");
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//Habilitar esse caso queira usar o bot
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const botInfo = await BotIsOnQueue('botqueue')
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// const botInfo = { isOnQueue: false }
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if (ticket) {
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await ticket.update({ unreadMessages });
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}
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// if (!ticket && groupContact) {
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// ticket = await Ticket.findOne({
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// where: {
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// contactId: groupContact.id
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// },
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// order: [["updatedAt", "DESC"]]
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// });
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// if (ticket) {
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// await ticket.update({
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// status: "pending",
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// userId: null,
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// unreadMessages
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// });
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// }
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// }
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if (!ticket && !groupContact) {
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console.log('BOT CREATING OR REOPENING THE TICKET')
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ticket = await Ticket.findOne({
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where: {
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contactId: contact.id,
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userId: botInfo.userIdBot
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},
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order: [["updatedAt", "DESC"]]
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});
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if (ticket) {
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await ticket.update({
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status: "open",
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userId: botInfo.userIdBot,
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unreadMessages
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});
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console.log('lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
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await dialogFlowStartContext(contact, ticket, botInfo);
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}
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}
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let created = false
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if (!ticket) {
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created = true
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let status = "open"
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if (queues.length > 1 && !botInfo.isOnQueue) {
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status = "queueChoice"
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}
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ticket = await Ticket.create({
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contactId: groupContact ? groupContact.id : contact.id,
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status: status,
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userId: botInfo.userIdBot,
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isGroup: !!groupContact,
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unreadMessages,
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whatsappId,
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phoneNumberId
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});
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console.log('yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy')
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await dialogFlowStartContext(contact, ticket, botInfo);
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}
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ticket = await ShowTicketService(ticket.id);
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return { ticket, created };
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} catch (error: any) {
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console.error('===> Error on FindOrCreateTicketServiceBot.ts file: \n', error)
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throw new AppError(error.message);
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await dialogFlowStartContext(contact, ticket, botInfo);
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}
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}
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let created = false;
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if (!ticket) {
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created = true;
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let status = "open";
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if (queues.length > 1 && !botInfo.isOnQueue) {
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status = "queueChoice";
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}
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ticket = await Ticket.create({
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contactId: groupContact ? groupContact.id : contact.id,
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status: status,
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userId: botInfo.userIdBot,
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isGroup: !!groupContact,
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unreadMessages,
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whatsappId,
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phoneNumberId
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});
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console.log("yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy");
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await dialogFlowStartContext(contact, ticket, botInfo);
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}
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ticket = await ShowTicketService(ticket.id);
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return { ticket, created };
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} catch (error: any) {
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console.error(
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"===> Error on FindOrCreateTicketServiceBot.ts file: \n",
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error
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);
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throw new AppError(error.message);
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}
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};
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export default FindOrCreateTicketServiceBot;
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async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo: any) {
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async function dialogFlowStartContext(
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contact: Contact,
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ticket: Ticket,
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botInfo: any
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) {
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let msg: any = { type: "chat", from: `${contact.number}@c.us`, body: "0" };
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let msg: any = { type: 'chat', from: `${contact.number}@c.us`, body: '0' };
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let queue = await ShowQueueService(botInfo.botQueueId);
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let queue = await ShowQueueService(botInfo.botQueueId);
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await UpdateTicketService({
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ticketData: { queueId: queue.id },
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ticketId: ticket.id
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});
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await UpdateTicketService({
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ticketData: { queueId: queue.id },
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ticketId: ticket.id
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});
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ticket = await ShowTicketService(ticket.id);
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// await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
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ticket = await ShowTicketService(ticket.id);
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// await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
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}
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@ -184,7 +184,11 @@ const verifyMediaMessage = async (
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phoneNumberId: msg?.phoneNumberId,
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fromAgent: false
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};
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if(messageData.mediaType === 'video' || messageData.mediaType === 'audio' && getSettingValue('blockAudioVideoMedia')?.value === 'enabled'){
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if (
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messageData.mediaType === "video" ||
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(messageData.mediaType === "audio" &&
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getSettingValue("blockAudioVideoMedia")?.value === "enabled")
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) {
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mediaAuthorized = false;
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}
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if (msg?.fromMe) {
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@ -201,35 +205,48 @@ const verifyMediaMessage = async (
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body: media.filename
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};
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}
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if(mediaAuthorized){
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if (mediaAuthorized) {
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try {
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await writeFileAsync(
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join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
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join(
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__dirname,
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"..",
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"..",
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"..",
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"..",
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"..",
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"public",
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media.filename
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),
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media.data,
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"base64"
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);
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} catch (err) {
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Sentry.captureException(err);
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logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
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}
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);
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} catch (err) {
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Sentry.captureException(err);
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logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
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}
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}
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}
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if(mediaAuthorized){
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if (mediaAuthorized) {
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await ticket.update({ lastMessage: msg.body || media.filename });
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const newMessage = await CreateMessageService({ messageData });
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return newMessage;
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}else{
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} else {
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if (ticket.status !== "queueChoice") {
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botSendMessage(
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ticket,
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`Atenção! Mensagem ignorada, tipo de mídia não suportado.`
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botSendMessage(
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ticket,
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`Atenção! Mensagem ignorada, tipo de mídia não suportado.`
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);
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}
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messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
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messageData.mediaUrl = '';
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await ticket.update({ lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`});
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const newMessage = await CreateMessageService({ messageData });
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console.log(`--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`)
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messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
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messageData.mediaUrl = "";
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await ticket.update({
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lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`
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});
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const newMessage = await CreateMessageService({ messageData });
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console.log(
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`--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`
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);
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}
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};
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@ -318,12 +335,15 @@ const verifyMessage = async (
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quotedMsgId: quotedMsg,
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phoneNumberId: msg?.phoneNumberId
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};
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if (msg?.fromMe) {
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const botInfo = await BotIsOnQueue("botqueue");
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if (botInfo.isOnQueue) {
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const ura: any = await get({ key: "ura" });
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let whatsapp = await whatsappCache(ticket.whatsappId);
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const ura: any = await get({
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key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
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});
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if (ura && !ura.includes(JSON.stringify(msg?.body))) {
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messageData = { ...messageData, fromAgent: true };
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@ -399,12 +419,17 @@ const verifyQueue = async (
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ticketId: ticket.id
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});
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const data = await get({ key: "ura", parse: true });
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const whatsapp = await whatsappCache(ticket.whatsappId);
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const data = await get({
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key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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parse: true
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});
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await createObject({
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whatsappId: `${ticket.whatsappId}`,
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contactId: `${ticket.contactId}`,
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identifier: "ura",
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identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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value: data[1].id,
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history: `|${data[1].id}`
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});
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@ -435,7 +460,7 @@ const verifyQueue = async (
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body = `\u200e${choosenQueue.greetingMessage}`;
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}
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io.emit('notifyPeding', {data: {ticket, queue: choosenQueue}});
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io.emit("notifyPeding", { data: { ticket, queue: choosenQueue } });
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sendWhatsAppMessageSocket(ticket, body);
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} else {
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@ -1004,8 +1029,17 @@ const handleMessage = async (
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};
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const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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let lastId = await findObject(whatsappId, contactId, "ura");
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const data: any = await get({ key: "ura", parse: true });
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let whatsapp = await whatsappCache(whatsappId);
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let lastId = await findObject(
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whatsappId,
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contactId,
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whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
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);
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const data: any = await get({
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key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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parse: true
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});
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console.log("lastId[0]: ", lastId[0]);
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@ -1013,13 +1047,17 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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await createObject({
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whatsappId,
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contactId,
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identifier: "ura",
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identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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value: data[1].id,
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history: `|${data[1].id}`
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});
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}
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lastId = await findObject(whatsappId, contactId, "ura");
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lastId = await findObject(
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whatsappId,
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contactId,
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whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
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);
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console.log("LAST ID: ", lastId);
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let option: any;
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@ -1043,7 +1081,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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let uraOptionSelected = await findObject(
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whatsappId,
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contactId,
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"ura"
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whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
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);
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uraOptionSelected = uraOptionSelected[4].split("|");
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@ -1052,7 +1090,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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await createObject({
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whatsappId,
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contactId,
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identifier: "ura",
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identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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value: data[1].id,
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history: `|${data[1].id}`
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});
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@ -1068,7 +1106,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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await createObject({
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whatsappId,
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contactId,
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identifier: "ura",
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identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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value: id,
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history
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});
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@ -1091,7 +1129,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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await createObject({
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whatsappId,
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contactId,
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identifier: "ura",
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identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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value: response.id,
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history
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});
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@ -1101,7 +1139,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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await createObject({
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whatsappId,
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contactId,
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identifier: "ura",
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identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
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value: data[1].id,
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history: `|${data[1].id}`
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});
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@ -1121,7 +1159,11 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
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}
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async function mainOptionsMenu(userTyped: any) {
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let currentMenu = await findObject(whatsappId, contactId, "ura");
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let currentMenu = await findObject(
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whatsappId,
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contactId,
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whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
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);
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const menuValues = data
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.filter((m: any) => m.idmaster == currentMenu[3])
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|
|
@ -1141,7 +1183,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
|
|||
await createObject({
|
||||
whatsappId,
|
||||
contactId,
|
||||
identifier: "ura",
|
||||
identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
|
||||
value: response.id,
|
||||
history
|
||||
});
|
||||
|
|
@ -1328,7 +1370,13 @@ async function vcard(msg: any) {
|
|||
}
|
||||
|
||||
async function backUra(whatsappId: any, contactId: any, data: any) {
|
||||
let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
|
||||
let whatsapp = await whatsappCache(whatsappId);
|
||||
|
||||
let uraOptionSelected = await findObject(
|
||||
whatsappId,
|
||||
contactId,
|
||||
whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
|
||||
);
|
||||
|
||||
uraOptionSelected = uraOptionSelected[4].split("|").filter(Boolean);
|
||||
|
||||
|
|
@ -1349,7 +1397,7 @@ async function backUra(whatsappId: any, contactId: any, data: any) {
|
|||
await createObject({
|
||||
whatsappId,
|
||||
contactId,
|
||||
identifier: "ura",
|
||||
identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
|
||||
value: id,
|
||||
history
|
||||
});
|
||||
|
|
@ -1365,7 +1413,13 @@ async function historyUra(
|
|||
id: any,
|
||||
remove?: boolean
|
||||
) {
|
||||
let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
|
||||
let whatsapp = await whatsappCache(whatsappId);
|
||||
|
||||
let uraOptionSelected = await findObject(
|
||||
whatsappId,
|
||||
contactId,
|
||||
whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
|
||||
);
|
||||
let history = "";
|
||||
|
||||
console.log("SELECED OPTION uraOptionSelected: ", uraOptionSelected);
|
||||
|
|
@ -1387,3 +1441,13 @@ async function historyUra(
|
|||
async function whatsappInfo(whatsappId: string | number) {
|
||||
return await Whatsapp.findByPk(whatsappId);
|
||||
}
|
||||
async function whatsappCache(whatsappId: any) {
|
||||
let whatsapp = await get({ key: "whatsapp:*", parse: true });
|
||||
|
||||
let uraByNumber = await get({ key: "ura_*", parse: true });
|
||||
// console.log("------------------------> uraByNumber: ", uraByNumber);
|
||||
|
||||
whatsapp = whatsapp.filter((w: any) => +w?.id == +whatsappId);
|
||||
|
||||
if (whatsapp && whatsapp.length > 0 && uraByNumber) return whatsapp[0];
|
||||
}
|
||||
|
|
|
|||
Loading…
Reference in New Issue