Solução para que o bot interaja com o cliente apos a trasferencia do ticket.

2022-11-20 10:34:40 -03:00 · 2022-11-20 10:34:40 -03:00 · 991d958f20
parent 0113f1a73c
commit 991d958f20
1 changed files with 1 additions and 1 deletions
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@ -1002,7 +1002,7 @@ const handleMessage = async (
      await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);

    }
-    else  if (botInfo.isOnQueue && !msg.fromMe && msg.body=='0'){
+    else  if (botInfo.isOnQueue && !msg.fromMe && msg.body=='0' && ticket.status == 'pending'){

      console.log('Entrou onde não devia..........')