Commit Graph

314 Commits (940a6c1f97b21c9c31c8d0d5d908ad6cab8940ae)

Author SHA1 Message Date
gustavo-gsp 940a6c1f97 Merge remote-tracking branch 'origin' into gertec 2024-09-06 19:41:25 -03:00
gustavo-gsp 5964b48b36 fix: correct and add functionalities in the IVR for two different numbers
Details:
- Fixed issues in the IVR system.
- Added new functionalities to support two different phone numbers.
2024-09-06 19:36:43 -03:00
gustavo-gsp f4f5dad8d2 fix: resolve issue of creating multiple contacts for the same WhatsApp number of a client
Details:
- Fixed the bug that allowed the creation of more than one contact for the same WhatsApp number of a client.
2024-09-06 16:59:23 -03:00
gustavo-gsp 05c9f3af6d perf: improve backend with compression and optimize frontend with lazy load
Details:
- Added compression to the backend to reduce page load times.
- Implemented lazy loading in frontend routes to optimize page loading performance.
2024-09-05 12:20:52 -03:00
adriano 0a031bd9a8 fix issues for websocket merge 2024-08-29 18:09:00 -03:00
adriano 1f8d5eb29b Merge branch 'websocket' of https://github.com/AdrianoRobson/projeto-hit into merge-socket 2024-08-22 16:53:27 -03:00
adriano 125e758a18 firt commit 2024-08-22 16:51:31 -03:00
adriano dc44dccd82 feat: Upadate pyload properties to send client phone to the whatsapp official billing api 2024-08-13 10:43:32 -03:00
adriano 69246d3d93 Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-08-09 16:46:30 -03:00
adriano 3e88b27021 feat: add 24-hour window and service category for official WhatsApp conversations in Redis; implement method to send billing info to API for Grafana usage report 2024-08-09 16:45:25 -03:00
gustavo-gsp 2bb5db92d7 fix: resolve issue with blocking audio and video without the option being active
Details:
- Fixed the problem where audio and video were being blocked even when the option was not active.
2024-06-27 14:10:26 -03:00
gustavo-gsp e30573519d fix: resolve issues with WhatsApp creation and editing, message input, and ControlByNumber errors
Details:
- Fixed issue where the 'number' field was not being saved during WhatsApp creation and editing.
- Resolved problem where text in the message input was being cleared upon receiving a new message.
- Addressed errors in ControlByNumber when ticketId was not found.
2024-06-25 10:45:46 -03:00
gustavo-gsp bf2dc3de03 fix: corrections and improvements to support two goal numbers
Details:
- Made corrections and improvements to the codebase to support handling two goal numbers.
2024-06-19 07:55:41 -03:00
gustavo-gsp da86bbfa33 Merge branch 'gertec' of https://github.com/AdrianoRobson/projeto-hit into gertec 2024-06-14 17:48:33 -03:00
adriano 1c93c16f84 feat: Add support for WhatsApp groups 2024-06-13 17:50:30 -03:00
gustavo-gsp b456f66864 add functions to Gertec for start separation of numbers 2024-06-13 16:11:29 -03:00
adriano e1e10d8226 feat: Associate WhatsApp Cloud API numbers by token in the database 2024-06-10 16:00:48 -03:00
adriano 1d78de9dc9 feat: ura bot by connected whatsapp number 2024-05-31 12:00:06 -03:00
adriano 0866cbce79 feat: pending tickets remote at the top of the ticket list 2024-05-22 08:49:43 -03:00
adriano 62f137d884 feat: load balance 2024-05-20 10:00:45 -03:00
adriano 3574b2d8af feat:disable socket emit event diskSpace 2024-05-14 09:42:07 -03:00
adriano f06539ae6f Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-05-10 04:47:07 -03:00
adriano f7e71af633 feat: Reduce timer for bot message check 2024-05-10 04:46:38 -03:00
gustavo-gsp 914fde7803 feat: add new column 'identifier' to the Users table
Details:
- Added a new column named 'identifier' to the Users table.
2024-05-07 15:55:54 -03:00
adriano 96a7e23ee6 feat: Automatically return remote/campaign tickets to awaiting when agent does not send campaign message 2024-05-07 09:49:49 -03:00
adriano 8eb2156845 feat: Remove positionCompany column from usuario table and references in frontend and backend 2024-05-03 15:16:35 -03:00
adriano b85aa4d5ba feat: Remove positionCompany column from usuario table and references in frontend and backend 2024-05-03 15:16:16 -03:00
adriano a2e0e53540 Merge branch 'merge_el_melhorias' of github.com:AdrianoRobson/projeto-hit into merge_el_melhorias 2024-04-30 17:02:14 -03:00
gustavo-gsp fea60cf80c fix: correct code errors
Details:
- Addressed various code errors and made necessary fixes.

feat: add column 'type' to the Reports Mtable to differentiate remote tickets from regular ones

Details:
- Added a new column named 'type' to the Reports Mtable to differentiate between remote tickets and regular ones.
2024-04-30 16:20:48 -03:00
adriano e71150ff75 feat: Implement solution for searching by message content and fix bug when closing ticket 2024-04-29 17:27:15 -03:00
gustavo-gsp 0e8fbd8400 feat: add new column 'transferToOtherQueues' to the Users table
Details:
- Created a new column named 'transferToOtherQueues' in the Users table.

feat: add field 'can transfer to other queues' in the user modal

Details:
- Added a field in the user modal to indicate if the user can transfer tickets to other queues.

feat: implement functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when disabled in OmniHit

Details:
- Implemented functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when this feature is disabled in OmniHit.

feat: add options to enable or disable functionalities: notify on new ticket arrival, block audio and video messages, show average waiting time of tickets in waiting status

Details:
- Added options to enable or disable the following functionalities: notification on new ticket arrival, blocking of audio and video messages, and displaying average waiting time of tickets in waiting status.

feat: add filter in the dashboard to show data only from the queues the user is linked to, and allow the user to view data from a selected queue only

Details:
- Added a filter in the dashboard to display data only from the queues the user is linked to, and to allow the user to view data from a selected queue only.
2024-04-29 10:00:51 -03:00
adriano b54580fdf9 feat: Adjust timer comparetion seconds to 50 seconds 2024-04-23 20:52:41 -03:00
adriano 3ee99afebf feat: Adjust timer of ticket remote message sending service to run every 5 seconds 2024-04-23 20:47:10 -03:00
adriano 5a0ed8368d Update to control message sending cadence by agents to prevent WhatsApp banning 2024-04-23 19:51:11 -03:00
gustavo-gsp cc12cafb99 merge changes, to merge the updated versions
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-18 10:19:36 -03:00
gustavo-gsp 860d462d37 feat: add sound notifications and popOver for new tickets in waiting status, with option to enable in settings
Details:
- Implemented functionality to provide sound notifications and popOver alerts for new tickets in waiting status. Users can enable this feature in the settings.

feat: add average waiting time in the Waiting tab on the Tickets screen, with option to enable in settings

Details:
- Added functionality to display the average waiting time in the Waiting tab on the Tickets screen. Users can enable this feature in the settings.

feat: add ticket link in simple export directly from the reports table

Details:
- Implemented functionality to include the ticket link in the simple export directly from the reports table.

feat: remove report export options for supervisor profile

Details:
- Removed the report export options for the supervisor profile to restrict access.
2024-04-18 10:18:17 -03:00
adriano 42073cc821 fix: Resolve duplicated quick responses bug and remove queue selection field on position page 2024-04-15 11:04:14 -03:00
adriano c9750222c0 feat: Add new field to Tickets table to differentiate campaign tickets 2024-04-15 08:12:29 -03:00
adriano bfae2956a5 feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues 2024-04-12 18:33:15 -03:00
adriano 5eac253549 feat: Update to allow creation of remote tickets from cost center 2024-04-03 18:38:56 -03:00
adriano a5657d0a2f feat: Enable reception of multiple vCards sent via WhatsApp 2024-04-03 14:10:53 -03:00
adriano a33ce21f44 feat: Update to support queueId or contact_from as parameter to create ticket remote 2024-04-02 15:33:34 -03:00
adriano 7df322d1ab feat: Update controller to use queueId assigned to a WhatsApp number for message sending in remote ticket creation 2024-04-02 11:59:44 -03:00
adriano 88a71e5758 fix: Saturday message not matching with database enabled/disabled 2024-04-01 17:51:45 -03:00
adriano 4b9dca2401 fix: Bug when send remote message 2024-04-01 17:06:11 -03:00
adriano 8a35b985b9 git commit -m "feat: Pull information from closed tickets in backend to feed pie chart in frontend and add option to change service hours on Saturday" 2024-04-01 09:00:15 -03:00
adriano c27770ef02 fix: Improve ticket query in backend to resolve high delay issue 2024-03-28 12:20:55 -03:00
adriano dc5a6945d2 feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly 2024-03-27 12:02:11 -03:00
adriano 9f040ce953 feat: Improve display of queue and WhatsApp number-based interaction report 2024-03-25 16:00:24 -03:00
adriano 8447628fbf feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization 2024-03-21 18:33:00 -03:00