Commit Graph

389 Commits (dc5a6945d294c48663e0f8a8067733e008e2b97d)

Author SHA1 Message Date
adriano dc5a6945d2 feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly 2024-03-27 12:02:11 -03:00
adriano 9f040ce953 feat: Improve display of queue and WhatsApp number-based interaction report 2024-03-25 16:00:24 -03:00
adriano 8447628fbf feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization 2024-03-21 18:33:00 -03:00
adriano d298f75efc Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-21 09:21:01 -03:00
adriano 84896ec09c git commit -m "fix: Correct marking of bot messages from Omnihit application to be ignored upon return. Updated the frontend to chaining the notify data " 2024-03-21 09:16:31 -03:00
gustavo-gsp 9b6e48f54e feat: add notification for tickets in waiting status
Details:
- Implemented notification functionality for tickets that are in waiting status.
2024-03-20 14:33:36 -03:00
gustavo-gsp 82863f9d0e Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-20 14:17:25 -03:00
gustavo-gsp 18d0420949 error correction in notifications for already opened tickets 2024-03-20 14:08:35 -03:00
adriano 1894fd35ab feat: modify reports page
Details:
- Added a new hidden column called "messages" to the tickets table.
- Implemented search functionality based on ticket messages.
2024-03-20 11:33:30 -03:00
adriano 52e63706c1 feat: back to bot ura when the user is waiting in a queue 2024-03-18 18:05:59 -03:00
adriano e80ed8d092 Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-18 15:21:42 -03:00
adriano 5572ca1223 Merge branch 'feat-iam-integration' into feat_lojas 2024-03-18 15:19:53 -03:00
adriano db4bf2bf84 feat: Add routes and controllers to integrate with E-Trust Horacius for user and application management 2024-03-18 15:18:18 -03:00
gustavo-gsp 64d2cf8323
Merge pull request #22 from gustavo-gsp/feat_lojas
Feat lojas
2024-03-18 15:09:42 -03:00
gustavo-gsp 7533a382cc
Update server.js 2024-03-18 15:07:47 -03:00
Adriano d7019ffb1a feat: add notification and sound alert for new tickets in user's service queue
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.

fix: include responsible person's name when generating ticket already opened error in all languages

Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
Adriano e864e0b97f Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-15 16:36:41 -03:00
adriano 0cc027252d feat(ura): Added option to return to the previous submenu and main menu
Fixed URAs context to prevent users from receiving information from a menu that is not currently in the context.
2024-03-15 11:59:32 -03:00
adriano 75b14becc3 feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages 2024-03-14 12:10:26 -03:00
adriano 5bcfc1bdcc feat: Implement querying of synthetic and analytical reports on tickets 2024-03-13 18:16:56 -03:00
adriano 5366f9943b chore: removed test code 2024-03-13 11:25:00 -03:00
adriano d47a36d8b2 feat: Allow identifying messages sent by the agent and the IVR 2024-03-13 11:19:40 -03:00
Henrriky 37c384a712 chore: update md files 2024-03-12 17:19:16 -03:00
Henrriky 895ce83b5b feat: add reset password service 2024-03-12 17:18:41 -03:00
Henrriky d608538c9e feat: Add API routes for integrating Horacius users with Omnihit 2024-03-12 17:18:22 -03:00
Henrriky 2f56673962 refactor: update name of functions link and unlink user right 2024-03-12 17:16:46 -03:00
Henrriky fca4dd7036 feat: add unlink user right to change profile property of user to default 2024-03-12 17:16:07 -03:00
Henrriky 2d22a4b9f0 feat: add link user right to modify profile property of user 2024-03-12 17:15:24 -03:00
Henrriky 097737a3b8 feat: add check user right service 2024-03-12 17:11:26 -03:00
Henrriky 26e90c6ea9 feat: add middleware to verify token (API KEY) send by horacius system 2024-03-12 17:09:56 -03:00
Henrriky 3478b7c5b2 feat: add iam controllers (createUser, checkUser, deleteUser, updateUser, resetPassword, linkUserAndUserRight, unlinkUserAndUserRight, checkUserRight) 2024-03-12 17:06:39 -03:00
Henrriky 4c7e49fb9a feat: add base structure to EL-IAM integration 2024-03-12 12:46:12 -03:00
adriano 279c4697dd fix: save contact by remote whatsapp session 2024-03-07 19:38:22 -03:00
adriano e020a5f75d fix: Update frontend to indicate lack of WhatsApp connection and adjust backend to return 422 status for WhatsApp number validation issues 2024-03-07 18:03:46 -03:00
adriano c5c5ddb5a4 fix: bug id and body undefined from webhook 2024-03-07 15:25:22 -03:00
adriano ec6e84f567 feat: Add function in controller to remove whatsapp cache in Redis 2024-03-07 11:53:50 -03:00
adriano 9d4b80986d feat: Add function in controller to remove user and update cache in Redis 2024-03-07 11:47:42 -03:00
adriano 8e24f37219 fix: bug ignored wrong number connected in the application 2024-03-07 09:43:04 -03:00
adriano 2fc732eec1 feat: Implement Redis solution for querying WhatsApp number in webhook controller 2024-03-06 18:14:12 -03:00
adriano 943d121ab1 fix: Correct bug in editing official WhatsApp and implement solution to validate number using remote WhatsApp API 2024-03-06 11:00:03 -03:00
Adriano e5dff2a6d5 Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-04 16:46:25 -03:00
adriano 6c5b89fd28 feat: Add new function to clear user cache and include phone number field for official WhatsApp 2024-03-04 15:53:50 -03:00
adriano 8ca5b4503a fix: Correct search queries in the report and fix bugs in WhatsApp template sending 2024-03-01 17:47:18 -03:00
adriano c4eda756eb fix: Prevent loading all tickets when status is 'closed' 2024-02-28 11:18:48 -03:00
adriano 47ed80e1a9 feat: Update report to allow querying by creation date, update date, and service queue 2024-02-28 10:48:36 -03:00
adriano c9905eefb7 feat: Update to display total number of pending and waiting tickets 2024-02-26 16:58:39 -03:00
adriano 237fa8124e feat: Update application to receive vecard from the client 2024-02-26 11:18:01 -03:00
adriano 1d3a6178ba feat: Improve code for transferring users to another agent 2024-02-23 14:36:52 -03:00
adriano 05dd0e60c0 chore: Remove frontend comment 2024-02-22 15:30:43 -03:00
adriano 7fc0f136ff fix: Fix bug in ticket transfer from selected user's queue by agent 2024-02-22 15:20:26 -03:00