Commit Graph

416 Commits (e71150ff75dbb52d544e3be9f89fb082bb61a2c7)

Author SHA1 Message Date
adriano e71150ff75 feat: Implement solution for searching by message content and fix bug when closing ticket 2024-04-29 17:27:15 -03:00
adriano beb4fd64c4 fix: update socket to enable click button on remote ticket 2024-04-23 22:02:17 -03:00
adriano b54580fdf9 feat: Adjust timer comparetion seconds to 50 seconds 2024-04-23 20:52:41 -03:00
adriano 3ee99afebf feat: Adjust timer of ticket remote message sending service to run every 5 seconds 2024-04-23 20:47:10 -03:00
adriano 5a0ed8368d Update to control message sending cadence by agents to prevent WhatsApp banning 2024-04-23 19:51:11 -03:00
adriano 42073cc821 fix: Resolve duplicated quick responses bug and remove queue selection field on position page 2024-04-15 11:04:14 -03:00
adriano c9750222c0 feat: Add new field to Tickets table to differentiate campaign tickets 2024-04-15 08:12:29 -03:00
adriano bfae2956a5 feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues 2024-04-12 18:33:15 -03:00
adriano 5eac253549 feat: Update to allow creation of remote tickets from cost center 2024-04-03 18:38:56 -03:00
adriano a6d800f17a Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-04-03 14:11:01 -03:00
adriano a5657d0a2f feat: Enable reception of multiple vCards sent via WhatsApp 2024-04-03 14:10:53 -03:00
willian-pessoa 024c6920af Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-04-02 17:21:53 -03:00
willian-pessoa d827e72b7c refactor: grafico pizza, melhorias responsividade 2024-04-02 17:11:54 -03:00
adriano a33ce21f44 feat: Update to support queueId or contact_from as parameter to create ticket remote 2024-04-02 15:33:34 -03:00
adriano 7df322d1ab feat: Update controller to use queueId assigned to a WhatsApp number for message sending in remote ticket creation 2024-04-02 11:59:44 -03:00
adriano 88a71e5758 fix: Saturday message not matching with database enabled/disabled 2024-04-01 17:51:45 -03:00
adriano 4b9dca2401 fix: Bug when send remote message 2024-04-01 17:06:11 -03:00
adriano 90e9e311c3 fix: Correct text of start date in frontend 2024-04-01 09:17:42 -03:00
adriano ce7385602f Feet: Get time from Frontend in Piechart 2024-04-01 09:09:59 -03:00
adriano e6ea004edf fix: Piechart bug startDate endDate 2024-04-01 09:07:49 -03:00
adriano 8a35b985b9 git commit -m "feat: Pull information from closed tickets in backend to feed pie chart in frontend and add option to change service hours on Saturday" 2024-04-01 09:00:15 -03:00
adriano a96d6f26c7 chore: update Piechart tickets name 2024-03-28 14:28:34 -03:00
adriano 76929c41ec feat: PieChart data ploted from backend 2024-03-28 14:12:30 -03:00
adriano 5e81f02116 Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-28 12:21:17 -03:00
adriano c27770ef02 fix: Improve ticket query in backend to resolve high delay issue 2024-03-28 12:20:55 -03:00
willian-pessoa b05cd7d1d6 Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-27 17:52:34 -03:00
willian-pessoa 1a7077feaf feat: grafico de pizza 2024-03-27 17:52:20 -03:00
adriano dc5a6945d2 feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly 2024-03-27 12:02:11 -03:00
adriano 9f040ce953 feat: Improve display of queue and WhatsApp number-based interaction report 2024-03-25 16:00:24 -03:00
adriano 8447628fbf feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization 2024-03-21 18:33:00 -03:00
adriano d298f75efc Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-21 09:21:01 -03:00
adriano 84896ec09c git commit -m "fix: Correct marking of bot messages from Omnihit application to be ignored upon return. Updated the frontend to chaining the notify data " 2024-03-21 09:16:31 -03:00
gustavo-gsp 9b6e48f54e feat: add notification for tickets in waiting status
Details:
- Implemented notification functionality for tickets that are in waiting status.
2024-03-20 14:33:36 -03:00
gustavo-gsp 82863f9d0e Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-20 14:17:25 -03:00
gustavo-gsp 18d0420949 error correction in notifications for already opened tickets 2024-03-20 14:08:35 -03:00
adriano 1894fd35ab feat: modify reports page
Details:
- Added a new hidden column called "messages" to the tickets table.
- Implemented search functionality based on ticket messages.
2024-03-20 11:33:30 -03:00
adriano 52e63706c1 feat: back to bot ura when the user is waiting in a queue 2024-03-18 18:05:59 -03:00
adriano e80ed8d092 Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-18 15:21:42 -03:00
adriano 5572ca1223 Merge branch 'feat-iam-integration' into feat_lojas 2024-03-18 15:19:53 -03:00
adriano db4bf2bf84 feat: Add routes and controllers to integrate with E-Trust Horacius for user and application management 2024-03-18 15:18:18 -03:00
gustavo-gsp 64d2cf8323
Merge pull request #22 from gustavo-gsp/feat_lojas
Feat lojas
2024-03-18 15:09:42 -03:00
gustavo-gsp 7533a382cc
Update server.js 2024-03-18 15:07:47 -03:00
Adriano d7019ffb1a feat: add notification and sound alert for new tickets in user's service queue
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.

fix: include responsible person's name when generating ticket already opened error in all languages

Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
Adriano e864e0b97f Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-15 16:36:41 -03:00
adriano 0cc027252d feat(ura): Added option to return to the previous submenu and main menu
Fixed URAs context to prevent users from receiving information from a menu that is not currently in the context.
2024-03-15 11:59:32 -03:00
adriano 75b14becc3 feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages 2024-03-14 12:10:26 -03:00
adriano 5bcfc1bdcc feat: Implement querying of synthetic and analytical reports on tickets 2024-03-13 18:16:56 -03:00
adriano 5366f9943b chore: removed test code 2024-03-13 11:25:00 -03:00
adriano d47a36d8b2 feat: Allow identifying messages sent by the agent and the IVR 2024-03-13 11:19:40 -03:00
Henrriky 37c384a712 chore: update md files 2024-03-12 17:19:16 -03:00